Billing & Payment
Customer Service Changing My Plan 6 Times Over 6 Month When I Called to Question Erratic Charges
Verizon Customer Service (CS) is inconsistent! The last 6 months I have called because each month my bill was a higher amount than the month before. 3/6/24 Worked with Verizon to review new device options Verizon provided a trade value for existing 22+ device Worked with 2 customer service reps (female) to finalize plan…
Killing my prepay discount to FORCE change? No thanks!
20+ year customer here. I carry all the lines for all the devices of my entire family...well over $300/mo as is. I was relatively satisfied until about 2020. The last 4 years has been problem after problem. TOTAL lack of service. CS reps / techs without a clue of what they're doing. Broken promises. Unexpected charges.…
Cannot reach a Verizon agent
Hello, my device has been suspended because of non-payment bills. I have been trying to resolve this and am willing to pay the difference but I cannot seem to get connected with a Verizon financial services agent. This is absurd, the process of having to connect to someone who can help reactivate my lines has been…
Verizon is not returning my $1273.93
Verizon made me pay $1273.93 for a device for which return was in progress. I was traveling to Japan so I could not have an inactive phone. I paid on the trust that they will refund my money after they receive the phone. It has been more than 6 month and 10+ hours of calls but that have not yet send me my money back. that…
Device Credit Removal multiple times
Has anyone else had their device credit removed multiple times? We have. We cant get it fixed. We have called over 6 times (this would be 7). We speak to a human who promises it wont happen again something about how our plan was not setup correctly but its "fixed" now and everything is fine. Then, a bill or two later the…
Older Customers
Long time customer reaches 70 yrs old. Looking to keep rates lower, but only options are to switch. That’s a no bueno for word of mouth advertising. Time to make a change !
Discount for automatic payment
Just got an email...for automatic payment I'm losing $10 discount that will now be $5. I'm so sick of these greedy corporations that just keep raising their prices. I've been 23 year customer and it doesn't look like I'll make it to 24 years. There used to be an alliance with certain companies due to their customer…
Unresolved issue with trade-in - 3 months later
I sent 4 phones back with the expectation of receiving 830 per line credit. Verizon contacted me stating that one of the phones was never returned. All phones were sent together. I submitted the support request, they looked into it, the phone was recovered. Come to find out, they had always had it. They said they would…
Has anyone got the Amazon fire tv?
at first the wrong promo was applied, had to submit a ticket for that, then they said I wasn’t on the right plan, had to submit a ticket for that then they had to redo the first ticket, and now they’re saying it’s fixed and they’re waiting on a code from Amazon. This is crazy. I feel like I’m just being lied to. Very close…
Not switching my plan
I gladly went to Best Buy and bought my phone outright so I wouldn’t have to change my plan, now you cut the paperless discount in half?! Verizon is starting to feel like AT&T, jokes on you my free Disney+, espn+, and Hulu is still a much better deal then changing my plan to the newest plan which still would cost more even…
Price increase
How is it legal to change my contracted plan when it is for 2 years? I am not allowed to change it atanytime, so what gives you the right for the change? Wouldn't this be called breach of contract? If you have the right to change out contract I would like to change the contact also. Cancel with no penalties since you…
Always Increasing Rates
They mention they are improving service and keep on increasing cost to the customers. Just take it coz the customer can’t go away because they are bound to the contracts for certain time. Don’t spread lies about offering better service and increasing the rate!!
Price Increases
Verizon’s ridiculous price increases are forcing me to switch providers. I agreed to a specific plan. Then, Verizon decides to charge more for each line. Now, the “discount” for paperless and paying directly from a checking account is cut in half. But my plan’s not changing! Hurray! Goodbye Verizon.
service
I asked to add 2 lines to my account (husband, son), and when they added lines, they added without my consent insurance to these lines for 2 phones that were not purchased from Verizon, also perks, which I never use it and don't need it. Accordingly, they charged me for all of this. Also, I tried to return back home…
Teachers Discount
My wife is a teacher and trying to get the teacher's discount has proven to be time consuming an painful. We had the discount for one month and then it expired without any notice. When I try to renew the discount the web page wants me to bundle a home Fios internet account. I already have a Fios home account and it's…
Anyone else have their plan changed without them agreeing to it...increasing their bill?
I recently added a line (Christmas present for my son) on Dec 25th. After picking a plan and getting some great discounts (19 year customer), the one time bill was $155.23 with the new bill being $107.87. There were issues getting the phone to send/receive text messages so I spent the next few days with CS trying to get it…
bring your own phone
I have five lines. One line is to bring your own phone active new number, but there is no discount for this line, and the other two lines are to bring your own mobile phone. One line is to deduct $5 per month for a total of 36 months. 340 knives. The other one is 5 bucks off a month for a total of 170 knives. Why are the…
Following through on a correction after having to file FCC complaint
A credit had to be removed from my account for a promotion to go through which makes no sense. And people in call center act like Verizon doesn't accept the new lifeline I had to get FCC involved to get the promotion that I qualified for now I can't get them to put back a credit that was only removed to get an order to go…
Phone plan $50 dollar
Change phone plan to the $50 dollar plan
overcharged on billing
* Since 2016. I'm always overbilled... Past 19 monthsThree phones was supposed to on Verizon which is free for device payment. And one device $5. I e been charged around $15 for the 3 lines free lines.Also they cancelled my insurance...without.my permission now I have to pay 100 of $s to pay off a phone to get a new one bc…
Customer service
So I had a chat with customer service today, everything was fine until they decided to end the chat before we could find a solution. This isn’t the first time they did this.
How can i view my phone bill
I made the verizon account but i dont see where too check for my monthly bill on the app need help to set that up
Employee Discount
Hello, My company offers an employee discount. I first applied for it back on May 10th (I didn't save my confirmation code) and it said it could take up to 3 billing cycles. It never showed and I just applied for it again on Aug 12) Can you please confirm that it has been submitted, because my bill estimation for next…
Verizon Forward Being Denied
It's been several weeks since I first applied for Verizon Forward and keep getting the runaround. I was previously on ACP. As a Medicaid member, I should be eligible for Verizon Forward, but once again got a denial email, after being approved a few days ago and speaking with 2 reps. I was previously denied because my ACP…
20 years of loyalty means nothing!
I’ve been a Verizon wireless customer since 2003. The days of the Nokia brick phones. Over those years, I have rarely if ever had a customer service concerns. I currently travel a lot to help support my daughter with her Olympic aspirations. Most recently we were in Europe twice in August to do just that. I tried signing…
Help needed with outrageously incorrect bill
I have been with Verizon for over 16 years and have never had an issue until now. I have 5 lines on Verizon unlimited plans. Recently, I made the unfortunate decision to try a different unlimited plan (I changed one line from 5G Play More to Unlimited Plus on-line). The start date for the change was scheduled to occur at…
Question about changing plans and promos
I recently signed up (1 week ago) for 4 lines and 2 watches and got phones and watch heavily discounted. All 4 lines were signed up for Unlimited Plus ($45/mo with autopay) and the 2 watches are $7.50/mo each line. NOW -- I was suggested by someone that I would be better off with 1 Unlimited Ultimate and 3 Unlimited…
Trade in Promo Credit Issues
I’m so done with Verizon. I had a purchased 3 new phones back in November 2023 and traded in 3 old phones. After months of calling Verizon, I finally started receiving my monthly promo credits for each phone in February 2024. Now in June one monthly trade in credit, $19.44, was removed for some unknown reason. I been on…
Costumer Service
I've been trying to reach someone through 611 for nearly 3h 20m with no luck, this is RIDICULOUS. I went to a Verizon store where I was told paying my balance for the next month would fix my issue, and it didn't. After which IO was told to call 611, and now I've been stuck waiting forever with no response. I want my money…
Ongoing Billing Issue
Has anyone recently lost the mobile / home $10 per line discount? Mine disappeared in May and each subsequent bill has been wrong. Each month I call or text, relay the same old story, and receive great service telling me everything will be handled and no need for me to worry. Nothing gets done and the extra charges remain…