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$200 Verizon Gift Card on Us
I have been patiently waiting for the $200 Verizon Gift Card on Us notification, as outlined on my original purchase receipt. I have not received any sort of notification, and going to the website listed just loads up the main My Verizon page. Here is the message as shown on my receipt: Thank you.
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Can not make a payment arrangement
I made a payment for my past due balance. I can’t not make a payment arrangement for the current balance
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Verizon Support and Billing
Where do I begin with all the issues I have with verizon! How about when I initially signed up for service with a new phone through verizon I was told my monthly bill would be $78 with the device and autopay included in that $78 with a $30 activation fee the first month which was fine. I paid the $78 when I signed up then…
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Cannot Log Into Account
I cannot log into my account. I cannot even access the log in page. I have tried on multiple browsers through my mac and through the app on my phone and just get the error message: "We're sorry. We are unable to process your request at this time. For more information about Verizon products and services, visit verizon. com"…
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My bill changes monthly
I signed up with Verizon again in January and I'm two steps from breaking up again. Every month I never know what I'm gonna pay fory phone bill. I was told me and my one other line would be $100/month. It's never been that. Always more. Added another line and none of the three of us pay the same from month to month. Make…
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billing
First- got a upgrade on a new phone and place the old one in the self address envelope they gave me and sent it off. Only for them to say they didn't get it and cant find it so they would not give me the credits for my bill. Finally, after fighting for a month I was given 73 bucks off. Second- I noticed they had been…
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[Resolved]
I asked a question but realized I was confused about the bills charged. Problem resolved and deleted the original message. Thank you.
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Travel Billing
Has anyone else successfully managed Verizon billing while traveling overseas? I planned to use TravelPass because all my accounts have MFA by text message. However, I pay the maximum TravelPass bill because I receive spam texts. It is impossible to know when the next $10 text will come in, because they only arrive on the…
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Bill adjustments
I was misled by several Verizon sales reps when I switched to a new plan. I was told it would apply to the current billing period. They also said a rep would be calling me back. It's astonishing how many sales reps make promises they cannot verify. Don't believe a word they say.
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bill increase
I only have one line have been with Verizon for 3 years my bill went from$80.00 to $104.00 with no notification I looked at Bill details there is no explaination for the $25.00 increase it says my bill will be the same as it was next month $80.00 I'm done with Verizon also the insurance company assurion is a rip also I…
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Trade-in credit
Hello, I added a new line in June 2023 at an authorized reseller. I was assured an $800 trade in credit for a new iphone 14 and I even have the new subscriber agreement in writing. However, I noticed I was not receiving a credit for the device. I have called customer service three times in July, October, and December and…
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Payment method
Why am I able to make a one time payment with my own credit card but not able to use that as form of auto pay? Verizon should accept it as long as my bill gets paid why try to control who i do credit business with? Synchrony has old info and unable to pay them online if using them for credit card service. Would have to…
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Mobile protection plan changes
Tried to cancel mobile protection plan on 1/6/2024. Was told it would show up on next bill. Paid full bill due 2/7. New bill was to show $17 less. Bill due 3/7 arrived showing same full amount as previous bill (not $17 less). Called and was told the change hadn't been confirmed. They have not corrected (refunded any money…
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Bill
I recently reviewed my Verizon bill which I do periodically. After reviewing my bill I noticed they were charging me for a phone that I paid cash for and charged an additional line fee. Has this happened to anybody else? How are they allowed to do this.?
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Cannot make payment on cancelled line
I️ cancelled my vzw and have had problems when trying to login to pay my final bill. I️ have tried my username and password with no success. I’ve also attempted to use the disconnected account link, but do not know my Verizon account number. Phone and chat agents have been no help. Verizon has made this process extremely…
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Autopay not being drafted?
My autopay is set to pull on the 14th, and it’s now the 15th and the money is still in my account. I called and Verizon said there is nothing they can do to speed up the process. When do they normally take the money out?
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iPhone 15 no trade in deal
I’ve received multiple texts and a pop up notification from the app regarding a deal to upgrade to an iPhone 15 for $5 a month without having to trade in a current phone. It disappears as soon as I log in, and both in store and via chat, no one can see the deal. I even received another text for the deal AFTER leaving the…
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Billing issue
About 3 months ago my bill went from $100 to $104, this month the app showed an estimated $105 for my next bill so I called on Monday to find out why. This turned into a customer rep telling me I was paying $10 more for a plan that no longer exists and she could get my bill below $100. She made a change and it sent me an…
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Auto Pay Discount for Verizon Retirees
As a VZW retiree, I get a 25% discount on wireless access. I already have paperless billing, as all employee accounts went paperless years ago. I moved earlier this year to auto pay, with direct billing to my checking account (i.e., ACH), but I am not getting the $10/line auto pay discount. I'm now told that retirees do…
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Will the $850 credit ever be applied to my Balance due?
Hello I am wondering if the $850 for getting the IPhone 15 Pro, upon submitting my iPhone 13 and starting a new line will ever be applied? Because I would much rather have my iPhone 13 back if it means I still owe nearly the full amount for my current iPhone 15 Pro? I called multiple times and even asked the store manager…
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Auto pay/ Cash only
Active duty military and have been a Verizon customer for several years with the exception of one year while I was deployed and used a carrier that offered coverage for where I would be stationed. Excellent payment history until July, when I had fraud issues with my bank account. This caused a returned payment, losing…
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Travel pass
How do we cancel travel. Pass when I am outside the USA?? I have a SIM card and do not need both and do not want to pay $10 per day
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Never received final bill
Hi, I'm hoping someone can help me or point me in the direction of where to get help. I cancelled my service back in April/May and was told by the representative on the phone that I would receive a final bill. Since then I did not receive a final bill, in the mail, or in my email. Instead I found out that I owed $102 to…
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New 5G home internet user unable to view bill.
New 5G internet user here. (I do not have a verizon phone) I keep receiving emails from verizon and when I click on view bill or go to account I keep getting "Oops ! Page has moved !" When I attempt to call customer service, the automated service says I do not have a verizon phone and terminates call. The verizon website…
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Billing-Need to correct bill
I am trying to adjust a billing issue. Two weeks ago, I signed up for a Netlix perk ($10) and a Disney perk ($10) and while I was registering the Netflix perk, a pop-up appeared. I clicked on it thinking it was part of the registration/activation for the account. No- with that click- – I now have both a $10 Netflix Perk…
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A wonderful employee
Hello I have been trying to find an e mail address, So I can express how much a specific employee helped me, Is there anyone I can talk to about that please
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Add new line - bill separately
I’d like to add a new line to my account to use for business purposes but I don’t want both lines to be billed to the same account. I’d like to use a separate card for the business line. Is there a way to do that? ?
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credit balance
recieved a prepaid card and never activated it due to misunderstanding. expired in 2022 and was never activeated. what can I do at this point??????
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The New Customer Service Call
Is anyone else getting the circle dance from the new over seas teams answering our calls with their scripted replies? in the past anytime, I’ve had a question over my bill. I’ve been able to call get a person that I can completely understand and have a resolution and explanation to why my bill changed My bill was…
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Being charged for returned modem
I had requested a replacement router for my Verizon 5G home internet. I recevied the router, but when I received it my existing Verizon router was working fine , so I put the return label on the box and returned the new one. Here we are months later and I've been turned over to some collection agency regarding this.…