Billing & Payment
Not Allowed To Upgrade bc Verizon Incorrectly Billing
I have been A loyal customer for over 10 years. I have an iPhone X and Verizon will not allow me to upgrade with monthly payments on a new phone. The reason is after my divorce. My ex-husband separated his line and his grandmothers line from my main account which is under my Social Security number. He then proceeded to not…
Tried Verizon - service didn't work at my house.
I tried Verizon to see if would work at my house - it didn't work. I returned the phone and disconnected my line within 24 hours. Why do I owe $45 now!?!? The store said if I return the phone and disconnect the line within 3 days it's a "worry free guarantee" and shouldn't owe anything. The customer rep I called basically…
Worst decision ever
I switched to Verizon last month. Originally I just planned to switch my internet. However when I was informed of the deal I would receive if I also switched my phone I did. I setup auto-pay and it was set to come out on July 28th 2024. On July 28th 2024 I received a message in the app. I need to make a payment before my…
Verizon won’t unlock SIM card
I have an iPhone 11 that was purchased in Nov 2019 from Best Buy. It was paid in full at the time of purchase. I activated it AT at Verizon store a week and a half later in December 2019. Never had an issue until I went to switch carriers in April 2024. Then this nightmare began and has been going on for almost 4 months…
Returned device was received, processed and credited to my account, then a week later verizon said they “never received my device” and then charged m
May 14th, I initiated a return and I followed Verizon’s instructions to the “T” regarding the return, my the 14plus was sent back to them in pristine condition. May 16th, verizon sent me an email saying they had received my return and once it was processed (Inspected) I would receive my refund. May 19th, verizon sent me an…
Amazon fire tv
I was supposed to have received an email the 29th of July to redeem my free 65 inch Amazon fire tv and have not received anything and cannot find the offer on the Verizon app page anywhere I need help to redeem this offer.
Billing
I have an issue that's been ongoing since February with zero luck getting this resolved with the Verizon customer support team - here's a snapshot: * February: my minor aged daughter lost her phone number of 5+ years when it was 'hooked' by Verizon to a temporary phone number issued to a new customer transferring from…
Paperless and Verizon credit card
Enrolled in paperless and a Verizon credit card to get additional discounts on mobile bill since May the rep mentioned that I’m entitled to the discounts now they stopped why ? please advise
Misquoted Sale price
Recently, on 7/25/24, I added a third line to my bill. I called sales to inquire about current promotions. The sales rep, who was very kind, informed me of a deal for a free iPhone 15 with a 36-month contract. My bill would only increase by $25 per month, excluding taxes and fees, for the Unlimited Plus plan. The rep…
Charges
Charges credited only once for dropping Apple Arcade , now bill is back to the same price. Why?
returned orders and bills
So I ordered a ps5 off of Verizon (jun 17) and had it billed on my account but I returned it after a week (Jun 27) or so. I called them regarding the situation mentioning the device had been returned and delivered (Jul 3) and need them to change my bill to remove the PS5 charge. They kept telling me to not worry about the…
Help with other options
I wrote a letter to the Verizon Correspondence Team outlining multiple calls with CSRs, supervisors, my credit union and Financial Services since May of this year, trying to escalate my case. My printer won't work! Is there an e-mail where I can send this document so that I can try to avoid collections and keep pushing…
I would like help resolving a bill issue. If customer service phone calls can't resolve it, what's next?
Hi! I'm hoping to be pointed in the right direction. Or should I say, another direction I have called customer service 3 times and spent many hours on the phone with different agents. What is the issue with my bill? I was offered a promo for a free iPad when I added a phone line to my account. On impulse (shame on me!) I…
Customer Service
I was on the phone for nearly an hour trying to explain the fact that my SIMM card was hijacked and that I DID NOT place those International Calls - totalling $150.-! How many times do you have to tell the Rep on the phone that I DID NOT MAKE THOSE CALLS when all he kept saying was that "you do not remember making those…
Verizon Just Nuked my Credit Scores
I woke up this past Friday the 26th of July and saw an email from Experian. I see in the email body that my credit score has gone down, even though I know my balances have decreased significantly from the prior month. To my horror and confusion, VERIZON reported an account I have never seen before as being in COLLECTIONS…
Bill
Every month my bill changes between $5 & $10. I don't know why because I have unlimited everything. I signed back up during the Hulu promotion so I'm suppose to get it and Disney and ESPN 2 for free with it. I also pay anywhere between $105 to $113. I don't know a single person that pays over $50 for their phone bills and…
International Plan Billing Issue
I am truly at my wits end with Verizon. I have been a customer for almost 20 years and I am very close to leaving Verizon. I have chatted, called, chatted again, called again and again. Spending HOURS on this issue and every time your Customer Service Reps promise me that my issue is solved and the credit will show on my…
Payment Arrangement (Promise to Pay) and Service Interruption
I have been a Verizon Customer for 26 years and I must say that I was hoping in my time of need Verizon would help me. They did not!! As a business owner my income is solely based on acquiring and retaining paying clients. In October 2023 my Mother became quite ill and sadly she passed away in November 2023. It was during…
Consumer Rights
I returned a device in May (it’s August). It was tracked as signed and received in the window required. I have been charged a non return fee of approx $1500. They require me to pay the fee before they turn my phone back on. The charge nor the phone shutoff should have ever occurred. I’ve spoken to 15+ reps (not one…
ID Verification
My husband got the link to prove who he was with the fraud department as well as take pictures of the front and back of his license. NOW, we get a letter saying that we may need to send in copies of utility bill, morg, statement, AND bank statement to prove identity. The license has the address. They have his voice…
Using two different accounts towards monthly bill
I was on this forum several months ago regarding paying a monthly bill using two different payments (credit cards). The final take-away was this is doable but was told that by doing so, I would lose a discount. To revisit this, is the discount loss mean on-line payments as well as paperless billing? I would appreciate…
Join Verizon Mobile for about 6 months and my bills are still not correctly updated
Being a fios customer for years and switch from AT&T to Verizon last year because of the fios bundle promotion. Finally I am getting signals around my home by another nightmare started...It is very frustrating that my bills are never updated correctly, every time I talked to a sales rep, it is saying they put a notice and…
Erroneous charges
Verizon was taking recurring payments from my credit card years after the verizon account was canceled. The service was for my 90 year old mother apartment. I should be refunded for every auto payment after June 2021. I did everything right but notice I was still being charged. There was two Verizon accounts in my name and…
Billing issues/international plan
We were in Europe 1/20/24 through 2/10/24. I had contacted Verizon and arranged for the International Data Plan for three of the four lines on our plan so that we would not have to worry about SIM cards. (THAT was a mistake.) Although we would not need the data plan for a full month, I was aware that we would incur the…
Beyond Frustrated with being charged for an international plan.
I am going on Month four and once again had to call a Customer Service Rep yesterday to remove, AGAIN, the international plan from my wife's line. My wife went to Africa during summer and returned in august, where I had clear dates for the service to start and then be removed. I've had to call every month since her return…
I need to set an account online to pay my phone bill will be pay every month
I need to set an account online to pay my phone bill monthly
wifi charges
My 86 year old neighbor paid $60 a month for wifi. When she has no access to a computer, a smart phone, nor a smart tv!! She told the customer service agent and technician when they set up her home phone, which she needs for emergencies and she uses to keep in contact with people. They insisted she needed it for her phone…
Prorate plan change fees
Hello, I was planning on canceling my service with Verizon today (after being a long time customer of 20 years), due to various reasons. I spoke with an absolutely lovely customer service agent who made magic happen, and I decided to stay on. One of the things she did was to upgrade my older plan to a current one. After…
Wireless port out but Verizon not allowing canceling +Play subscription
I used Verizon wireless plan for a couple years and added a +play subscription under the wireless account. Two months ago I ported out of Verizon and after I called Verizon customer service to cancel my +play subscription as I cannot use it anymore. I called and talked to about 10 different customer service agents so far…
$c@mm3D
It all began with the Samsung ZFlip4 5G and ends with Samsung S23 FE. The flip had a hinge defect and after opening and closing it so many times it broke. Verizon sales rep then sold me on the Galaxy S23FE saying it was my best option . 2 payments on 2 devices and 2 plans , 2 numbers and I only use 1 phone ..HELP,