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$c@mm3D
It all began with the Samsung ZFlip4 5G and ends with Samsung S23 FE. The flip had a hinge defect and after opening and closing it so many times it broke. Verizon sales rep then sold me on the Galaxy S23FE saying it was my best option . 2 payments on 2 devices and 2 plans , 2 numbers and I only use 1 phone ..HELP,
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Didn't receive BYOD credit
In January, I added a new line to my family plan using the Verizon Wireless promo for bring your own device (BYOD) credit. I confirmed with customer service that my device and plan were eligible for $500 credit to our account statement, and that it may take up to 3 billing cycles to appear. Customer Service Round 1: After…
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Messed up billing
My family and me decided to get with Verizon because we all wanted to have new phones. And to have good service and stuff I’m a college student and my dad works far away so we needed good coverage and something not too expensive. So In August 2023 I saw Verizon was doing a deal for 800 trade ins for I phones of a certain…
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Payment with International card
Dear Verizon communityI have a question about prepaid mobile internet In 2019 and 2022 i bought mobile internet devices (the 2019 got called back) that so far provided me in excellent service However, in 2023, when I visited the USA again, I wanted to get another purchase another 1 time pre paid plan, but this time the…
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Free 65” Amazon Fire Tv
The promo code Verizon provides is invalid. When you call to get help they say they have to put in a claim that could take 30-60 days to resolve…. Basically when the promotion is over. I’ve call 4 times since I’ve qualified, still no progress. They’ve even said they will call me back and never did.
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Poor customer service
I called the 1800 line to request some help and resolution. I have been with Verizon for 8 years now!! I waited 1 hr and was transferred without explanation like 3 times. 1 hour wasted because they couldn’t help me! No answer to my questions or resolutions. I am rethinking if it is worth it to be paying them for my 3 lines!
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Service canceled but i have a payment arrangement
My account t has past due balance so I made a payment arrangement. I received confirmation of the payment arrangements and just now my service has been turned off. I can't even speak to anyone regarding this because the financial assistant ai or whatever keeps hanging up on me. This is absolutely ridiculous and I won't be…
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Home internet
I haven't been able to access the internet billing payment tab for about a week now. I cleared the cache, logged out and back in a few times and the billing payment is still not accessible on the app. Anyone else having this issue?
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Customer for 20 +years and I have been overbilled and it’s a nightmare
Every single month for the past two years I’ve had to call Verizon my bills always wrong because I got into a promo nightmare even when they do change it is still wrong and they probably haven’t credited me about $3000 and beside myself I’ve been a customer for 20 years. I get nowhere every single month. I’m so frustrated
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Billing
Being billed for phones that were free. multiple calls to customer service still not corrected. Is there any in person customer service location that can fix my bill and issue a credit while I'm standing there. Customer service had not done s thing. It's been going on since October 2023. Local store could help just called…
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Pay bill
Can’t find how to pay bill on app
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Student discount removed my 55+ LOYALTY $40 DISC 2 PHONE discount
Hello, It seems that the student discount removed my 55+ Loyalty $40 Discount for 2 phones. I was not aware that this would cause the issue, and I would like to have the 55+ Loyalty $40 Discount for 2 phones reinstated. Please assist with this matter. Thank you,
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CBE Group Collection Agency
I recently received a text and a notice in the mail from CBE Group, Inc., a debt collector, stating that I owe $61.76. I immediately called Verizon Wireless and informed them of it since I have never made late payments and my balance reflects $0 due. They told me not to worry about it since there are no balances showing as…
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Roller coaster
**Review for Verizon: A Roller Coaster of Disappointment** First of all, let me start off with my annoyance with the time you have to wait to upgrade your phone. I get it. It’s a business. It’s a contract. I waited a very long time. I used my iPhone 14 Pro Max to create music, happily with no issues. My wife, being aware…
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Phone Bill
Every month my phone bill goes up, and it’s a 2 hour battle on the phone with someone that doesn’t speak good English, never an explanation, just a promotion or some little credit. I’ve been a customer for over 20 years, if my bill goes up one more time, I’m switching carriers, anyone else fight this battle? I’ve even…
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Billing
My next billing estimate is almost 600 only to see I’m being charged 250 out of nowhere for my international plan, now i usually press boost in text and it’s ATLEAST a good 300 even with it but now I’m getting random “used up 2g” data EVERY 10 minutes and random “thankyou” to add it all up, I’m basically getting played-…
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How to speak with a manager?!?
How does one reach a manager? I have talked to 3 supervisors now on the phone who just promise me something and then its never resolved! The last supervisor was supposed to pull a call recording and speak with the previous supervisor. She was then going to call me back. Here we are two days after the call back date and…
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billing
I thought I had signed up for the $40/mo. "welcome" plan for me and my wife. Did this via telephone conversation with a Verizon assistant. But when the bill came, it was QUADRUPLE what I expected: $80 per line for two lines (instead of $40 per line), and two months at once: This was in addition to other multiple problems,…
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Cost discrepancy
I just switched to "Unlimited Welcome" Plan because it was advertised as $34 a line with out autopay. This is $13 cheaper than the GoUnlimited that I was paying for. After I switched, I looked at my bill and it says $40 for the plan and thats not including the taxes and surcharges. This is the reason I'm getting closer and…
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Discounts
I was extremely disappointed when I went to get the student discount my son should have gotten going to college on my bill. I went in and they said that because I was a teacher getting the teacher discount I couldn’t get the student discount on bill also. That is wrong. My son is a student and I am a teacher. I should be…
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Free tv
I recently added a line for the purpose of getting the free Amazon 65 inch TV it’s past the 30 days I’ve called Verizon numerous times there’s still no link in the perks in the app. I’ve been on the phone for hours with them only to get the same run around, they keep passing the buck to the next person. The last person I…
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How can I get my money back
I paid $457 a couple of days ago and Verizon took another $457 and now my account is negative
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Bill increased - didn't honor tradein value promise
I've read other posts about upset customers who didn't get their promised trade-in value honored. This is exactly what happened to me. A Verizon representative promised me a great trade in value to switch over from At&t to Verizon. Once I switched, she stopped answering my questions and my bill was not what she guaranteed…
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Turned 4 phones for promtion credit only 2 were applied. All 4 phones in same box? Why amd I being double billed?
Hello, I recently turned in 4 phones for the recent promotion on any phone and get a promotional rate. I returned in 4 phones in the same box but only 2 got the promotional amount. Warehouse claims all 4 phones were received, but Indian and the Philippine call centers can't help. No one calls me back to help and now my…
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Billing erroor
So this is just a rant but no one is listening I have taken to LinkedIn X ( formerly Twitter). Back on March someone made changes to my account unauthorized. Then got my bill all jacked up. Received and outrageous bill. I then went to a Verizon store and and associate said not to worry he would take care of it. Then…
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Not honoring 2 separate promotions or trade in
So in April 2023 and March 2024 free devices with new device or line. Due to not paying attention to autopay my spouse didn’t catch we were being charged. Stopped autopay end of June 2024 to deal with it spending sometimes upward of 3 plus hours a week and being told it’s fixed. Yet now our bill has tripled and no credits…
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HOW TO MAKE VERIZON REFUND MONEY
Verizon asked me to trade in Apple Watch 4 for the 7 I followed instructions sent it in and got the new one set it up. Fast forward 32 months my iphones and watch are getting old and they offer trade ins I accept again at which point I realize they have been charging me for two watches ever since the last trade. Store…
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Unable to make payment
I’ve had this issue several times throughout the past couple years. It seems like an issue that Verizon has developed resolution to. Today I tried to make a payment on the My Verizon app for my phone bill. I received a rejection message “We are sorry we are unable to process the request through the system at this time.” or…
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Promotion
When I signed up as a new customer I chose the Fire TV promotion. That was the beginning of June. I still have not been able to claim the promotion. Steps that have been taken. I called I was told I would get an email with a new code. The code provided is rejected by Amazon. I never got the code. Called again I was told it…
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Consumer credit
If y’all run my credit why can’t I use my consumer credit im in titled to by law