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$200 target gift card rebate
Trying to register for the $200 Target gift card rebate and it’s impossible to get anyone on the phone who can help. I’ve been transferred three times. I found the promo code in other forum discussions here but it says my promo code doesn’t match my order date but I got my order date directly from my bill. Has anyone else…
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Rebates what rebates
We are on our 3rd billing cycle and still have not starting receiving any of the rebates we were told would be happening. Hearing from multiple customers thatve experienced this as well. After being with a different carrier for the past 20 years we switched because of the "free" tablets and lower payments we'd have with…
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Billing Issue
My bill is incorrect. Need to talk to someone. Being charged for a router. Customer service admitted fault. Asked four times for it. Got it on the fourth try. Waiting on credit and new balance. Two different balances. Can't talk to anyone in customer service (due to non-payment) Did you receive it? When will my account be…
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Never received trade in credit
I switched to Verizon from T Mobile back in November during a promotion. I was told if I traded in my device, I would receive a trade in credit and my monthly bill would go down by $23.05 every month. I have this conversation with a Verizon support agent documented. I received a text message back in December of 2023 that…
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Why am I being forced to pay more for my current plans when I did not change them?
I just got off the phone with Verizon yet again about my bill increasing. I was guaranteed that it was handled and would be changed back to what was agreed upon and yet now a month later I am being told that it was a one time credit and it cannot be changed. I am being forced to change my plan which I have had for many…
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$860 unexpected bill.
* I ordered an iphone 14 online for my late sister back in August of 2023. Unfortunately once the system updated it wouldve been a week before the phone was sent to me instead of the few days I initially read. I called Verizon and another agent said he could cancel the order and create a sub account and I could pick the…
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Verizon store San in Gabriel, CA
Letter of Complaint Dear Verizon Management Team, I am writing to you regarding a series of fraudulent incidents I encountered while conducting business at your Verizon store located in San Gabriel, on October 19, 2023. Despite numerous attempts and extensive communication, as of May 2024, our issues remain unresolved. I…
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Customer Service
I have been trying to obtain my reimbursement for returned devices for almost 6 months. What has happened with customer serivce. Verizon please respond.
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Won’t accept credit card
I have a new Canadian credit card . I have been using a prior Canadian card for 16 years with no problems. When I tried paying with my new card it was declined. As I am in Canada at this time, I have no way to pay my bill. I have wasted hours of time trying to resolve this. Even live humans can’t help me. Time for a new…
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No service restored
I posted a future payment and my phone service is still not restored 12 hours later and everytime I call verizon I can't get an actual HUMAN on the phone. I have powered off and restarted dozen times. Help!!!
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Make a payment
I would like to pay my bill
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Past due balance spread over few months for military
I have a large past due balance that I fell behind in recent months. I’m in the military just back from deployment and need help getting my bill caught up. Can we spread the past due balance evenly over the next three months so that I can catch up and not risk service interruption especially since I will be returning to…
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I’ve been paying for a number and a phone I don’t have
months ago I requested the new iPhone pro max in white and they were going to deliver it, they scheduled a delivery and I’ve never gotten the device, called customer support and they said don’t worry we will have to cancel and give you a new device, so went ahead and did that, arrange to get it at a store and went and…
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Netflix on us randomly deactivating
So after encountering much of the same issues seen elsewhere here about the Netflix on us promotion (received by paying for a year of Paramount+ - which is still working fine) not activating for about 3 months (already not great), it finally activated in month 4. It was active for about only a month and then I randomly got…
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Running cash balance
How can I get a running cash vs. charge balance going back to September 2023?
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Shipping/Customer Service
So, this all started when I decided it was time for a new phone. I upgraded from a S21 Ultra to a S24 ultra on Monday, April 29th at 1pm. I paid for next day delivery by 8pm. After placing my order on the My Verizon app, I received a tracking number at 7pm that night and when I looked at it, it said "label has been…
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How to pay from overseas
Hi, any tips on how to pay Verizon from overseas? Most of their website is not accessible from overseas. Calling their support phone number just sounds busy and will not even put me in a queue. I want to pay but they are making it challenging.
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Phone Bill
How do I lower my current bill? I am looking to change phone service. Please advise if you can help
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Chargeback??
I’m receiving a promotional chargeback which was left undisclosed to me, I was not notified of the changes, and need to know why I’m being charged a huge chargeback fee when nothing in my plan has changed. It’s at around $86 or something
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Free Phone Promotion
7 Months ago I switched over to Verizon on a free phone promotion for the Iphone 14 and Iphone 14 plus with NFL Sunday Ticket free for 1 year. Once I received the 14 I decided that it was too small for my hands and opted for the 14 plus 48 hours after switching. I proceeded to do the device swap and was told that the…
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Lifeline program
After I tried unsuccessfully to get a new carrier for my lifeline account, I was told that I just need to call Verizon to get my discount, etc... nobody has been able to answer my question for this and I can't afford the bill for the service as Verizon charges...
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No response from corporate; seeking desperate help on bill
I was instructed to reach out to the Verizon correspondence team because support was unable to help me with my billing issue. My last conversation Was with a supervisor who told me I should hear back within 24 to 48 hours after the letter is received. I’ve called support to verify the letter was received (I even paid for…
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In consistent of Verizon agent feedback : Charged with a free phone when adding a new line
As a 12 -year customer with Verizon, it has been increasing disappointed with the service of the Verizon. I told the Verizon agent that I need to add a new line and will subsequently to switch to another number, she promised me that I will get a free phone and the plan will be kept the same. It has been discussed more than…
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Charged for free phone
Verizon was having a deal for a free phone when you add a new line . I paid $100 in taxes ,and was told the phone was all set and the credit for the phone is on the invoice and it is. Verizon is still charging me monthly for the phone , I have called multiple times and was told that they would take care of it, they didn't…
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Unable to pay final bill due to Verizon system error. Now credit score is off 120 points.
I recently cancelled my Verizon Fios and moved to a different state and after my account was deactivated I was notified that I had a final payment. I tried for over an hour to get into my deactivated account to pay the bill, however, I was not able to get onto my account and customer service was unable to assist me in…
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Proof
im very unhappy with verizon i have a screen shot of what my bill was expected to be and now it came way off here is the proof
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PULLING MY BUSINESS ACCOUNTS!! Called 10+ times in 3+ months and still UNRESOLVED!!
I am so infuriated with VERIZON! I have 2 BUSINESS accounts with lines that have been with Verizon for decades. Verizon assured me that TravelPass was available for Cuba travel. Low and behold, I have been charged $1302.73. I continue to be assured that since their representative made the mistake that I will be credited. I…
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billing of disconnected account
Hi I have corporate account connection which was moved to personal account. Moment this moved to personal, i ported my number to ATT. Verizon team approved port of number as corporate paid all dues. I got five different personal account generated on my personal account and post that four account says ZERO-dollar bills as i…
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Canceling an existing account using Durable Power of Attorney
My relative has recently moved to assisted living and been diagnosed with dementia. How do I cancel her home phone and internet using my Durable Power of Attorney?
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Verizon not honoring pricing and promotion
I just transferred my ATT service to Verizon and so far have had an unpleasant experience for the following subjects: -The first agent (Daxton K) that set up my service issued a new phone line when I clearly stated I wanted to transfer my line and offered me a speed and price that was not correct -When I talked with…