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Verizon ruined my credit on an account thats not even mine
My credit score got totally destroyed because of a $100 bill for an "activated account" that isn't mine. I called customer service , and when i asked to speak to the manager the lady just hung up on me!
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Billing
I purchased a iPhone 14 in June 2023, and traded in iPhone 7 during a promotion. I signed contract that said I would get $11 a month credit for my trade in. I have tried everything I know to get my bill straight since then, including a call to Verizon every month, going to Virizon Store where I bought the phones. I have…
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Wrong Phone given to customer
I am praying that you can give me some advice and/or fix an issue I am have with my personal Verizon acct. The local non-corporate (Contractor) store in Rosewood NC gave my wife the wrong Motorola phone back in June 2023 as she had requested the free one that was offered to her, and since July 2023 Verizon is billing us…
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Only able to setup arrangement after service interruption
Despite being a significantly more expensive than my previous device provider I switched to Verizon because I’d heard that they had amazing service as well as customer service. To my dismay I’m realizing that paying a premium price for sub par service and customer service is starting to set me back. I always pay my bill…
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Verizon Not Honoring Promotion
on 10/27/23 I ordered Verizon 5G Home Internet. There was a promotional offer where you get a free Apple HomePod speaker if your account stayed active for sixty days. On Jan 8th Verizon emailed to let me know they would no longer honor the offer to send an AirPod. Instead, they said I could have a $330 gift card, however,…
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Loyalty discount
Has anyone upgraded to a new phone and had Verizon take away your loyalty discount? I just had that happen and am also being charged an extra $50 because they bill ahead so now I have to back pay for the discount! I am looking into changing carriers. I can’t understand why upgrading a phone would take away the loyalty…
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Charge
They are charging me for phone i already turned in
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National Directory Assistance Charges on Land Line
My 11/4/2023 -12/3/2023 bill charged us for 20 Natl Directory Assistance calls at 2.99 per call. I protest because we did not use NDA 20 times— if ever. How do I get a credit to my account for these false charges. Thank you, GingerFatCat
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Payment problem
I've been back and forth with this exact same issue for over 2 weeks now, I'm a new customer, well trying to be, new phone service the whole nine yards.. when I am sent the link to make the down payment, I'll enter my card info and make sure the billing and shipping address are correct, and it will go through, (for a split…
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Unauthorized payment
I cancelled my bill pay and payed my bill ahead of the scheduled date. Verizon’s System forced a payment through for more than my February bill. This is the second time this has occurred with Verizon.
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I can't log in to my account after suspending
I can't log in to my account after suspending. I entered forgot info page and tried all the possible zip codes I've ever used but still can't log in. Please help as this is an urgent issue to me.
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No Credit for Trade in
I traded in two phones and have not received my monthly credit for either. Multiple phone calls to verizon where I am assured I will see the credit, but nothing!!!!!
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$475 a month 20 years loyal doesn't matter
I have made mistakes. Getting new phones with this company. Locked into contracts for a lifetime. Been with this corporation back when they were Altell 20 years and I spend entirely too much time on the phone getting the run around empty promises and lies. My phone is not working hardly at all right now I am really not in…
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I need to cancel a payment
I just came online and made a payment on my account, I entered a specific amount as I have to budget for my other bills. However I made a typo on the zip code when entering the card information, and the system asked me to edit the zip code after doing so I went through with the payment and noticed that I paid MUCH MORE…
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Will I lose my Valued Customer Discount if I upgrade our plans?
We are considering upgrading our two phone lines from the old 5G Start plan to the new Unlimited Plus plan. If we do this will we lose the "VALUED CUSTOMER $40 DISC 2 PH" loyalty discount we currently receive?
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Billing error
we traded in 2 iPhone 7’s in the same week. Some how on the bill there is an error. One is billed as 22.23 a month the other is billed as 2,78 a month. I have tried calling every month, going to the corporate stores, Facebook, instagram and multiple other methods of contacting you. It gets fixed for a month then reverts…
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Suspended Line
I am having trouble with my bill, unfortunately I became severely behind all bills due to my health deteriorating drastically and put me in a deep hole. I tried to speak with an agent to try and resolve this issue at the best ability but it always forward me to an automated system and I can’t ever connect to an agent. Is…
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Customer complaint
how do i file a formal complaint with corporate? I’ve literally never had a more negative experience with any company. You cannot fathom the money and time They’ve scamed me out of stay away.
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suspended service
My phone service as well as home LTE service are suspended!! Now I cant speak with anyone until payment is made. I refuse to pay for 3 LTE services and I need to speak or chat with a verizon agent!! I ordered home LTE, not one arrived but three arrived!! Now my first bill is $450!!!!! I let verizon know they had sent 3…
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Billing
I have had an issue with my bill for over a year. I have gone to multiple Verizon stores and have spoken to Verizon numerous times. They see the error in their system. It is fixed for a month and then reverts back. I am beside myself. My next option is getting an attorney and going to the fcc.
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Billing problem
Prior to a trip to Cuba in early November I called Verizon and asked about mobile service there. I was sold a one month $100 international plan. When I arrived in Cuba on Nov 4, I recieved a text message telling me there was no international service there and telling me per-use charges. I made no calls, sent no texts, and…
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Trade in discount promised
Upgraded my Apple iPhone XS for an iPhone 14 on 8/20/23 only because of a trade in promotion that would credit my account so my new phone would be free. To this date, the trade in credit has not been applied. I have called many times explaining my issue. Every customer service rep that I have spoken to has kept me on the…
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Account suspended after paying phone bill
I have had no service on my phone for almost 48 hrs now and I paid my past due balance and my upcoming bill (which costed 20 dollars more than usual) and my account is still suspended! I’ve tried to reconnect it through my app as well as by calling every possible number for Verizon that there is, all have redirected me to…
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Trade-in
I visited an authorized Verizon store on October 16, 2023, at 2100 Tamiami Trail East, Naples, FL 34112. One of the salesmen, Mr. B - I'll reveal his full name and cell number to a Verizon Staff member -, offered me a free upgrade to a Samsung Galaxy Flip 5 phone with the condition of trading in my existing Samsung Galaxy…
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Can't speak to an agent because Verizon misapplied my trade in and I've been assured twice now this would be fixed
I handed two trade in phones in person at a Verizon store. They were not applied to my account correctly. Twice now I have been assured the issue was resolved and that credits for my overpayment were applied to my account. This is not the case and now my phones have been wrongfully disconnected. I cannot chat with an agent…
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Trade-in credit never received
Long overdue... On 12/8/21 I placed an order to buy a new iphone 13 and trade in my iphone 11. Verizon was offering $800 credit for an iphone 11. There were numerous issues with the delivery of my new phone. I was not going to trade in my old phone yet until I received my new phone. The new phone was marked delivered but…
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Balance adjustments
Why is there a couple of cents being added on to my line every month it seems like? My bill is now $155.89, it raised up .08 more cents… “balance adjustment”
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Trying to find a bill
Hey all. Is there a way I can view a bill from December 2021 ? They will only let me see up until 18 months ago.
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Being billed for items I never ordered
I am an otherwise happy customer of Verizon, but this is enough for me to switch carriers. I am being billed for a device I did not order, let alone receive. I have two lines, I purchased an Apple watch for each line. How do I magically have three Apple Watches? And why did my bill increase $250, if I only ordered two…
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Billing
So i have been with verizon for around 10 years now and for the last 5 months they have a note that each moth I requested a hardship credit or to speak with the department and not once have i been connected due to fixing other issue like pushing my payment back on a promise to pay to get my service back on to get the money…