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For You, On Us
I cannot find the For You, On Us button anywhere on the site or app to redeem an offer I was emailed about. Thank you in advance for any possible solutions to this problem.
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False advertising
I received a call from a Verizon rep who offered me the free Samsung trade in deal on my old phone. I accepted and now have an $800 charge on my bill. When I called I was told my phone didn't qualify for that promotion. Except, that was not what I was told when I accepted the offer. I specifically asked that question and…
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5G Signal Request for our areas
Hello, to whom it may concern. I would like to request 5G service to an area that there may be a large amount of customers that would like 5G. According to Verizon's coverage-map, the only services available in the area are 4G LTE and the nearest 5G would be Blacksburg, VA/ Christainsburg, VA about 30 miles from Roanoke,…
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FAKE NFL Sunday Ticket promotion shame on Verizon
I'm having the same problem. I received the email on 9/12 and have been unable to redeem after 3 more subsequent “tickets” generated with empty promise after empty promise. . I have spoken with several verizon support members for hours , who cannot help. They said I would receive an email, or that it will show up online or…
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Verizon refuses to give $200 per line switch rebate
I was happy to switch to Verizon from T-Mobile. I transferred 2 lines with $200 rebate offer for each line. I was told to wait until after my trade-in devices were accepted to get the rebates. I waited, waited but the credit didn't show up in my account and I didn't get a gift card. I messaged them and they told me I had…
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NFL Sunday ticket
Has anyone been successful in getting the Sunday ticket. Still having the error message when trying to redeem.
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verizon 200 gift card issue
i add 4 line 3 months ago and i supposed to get 4x200 verizon gift card. but i havent received anything, i call the customer service they didnt help me. i read hundreds complaints about that. i couldnt believe how this is possible, can someone help me?
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NFL Sunday ticket redemption email not received
I have not received my email with redemption info from Verizon and don't know how to activate it with YouTube
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Trade in promo issue for 9 months!
I have been dealing with an issue for 9 months, I traded a phone with verzion retailor! they procesed new device but did not take in trade in as it had cracked screen and they said i would not receive credit, they mentioned I can call verizon to ensure it and send it in within a time frame. I called verfied and sent in a…
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Trade In Promo Issue
Back in May we traded in 3 S21 for the loyalty $800 promo for S23 or S23+. 2 of the lines went smoothly and credit is being applied as promised. On the other line, I exchanged the original purchased S23 for a S23+. The Verizon store said this was no issue and would not affect the trade in promo. In fact, the promo was…
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Why would I get a new line, as Verizon is pushing? No snark please. I am 1 person. Why get new line?
For a Samsung Galaxy A23 5G, it says 'get a free phone if you get a new line. ' Why would I want to get a new line? I am 1 person and not on a friends/family plan.
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BYOD Rebate not received
Hello, last year imported a number and was suppose to receive $500 credit but never did. I was about to order new phone and just noticed this. I searched forum and it looks like many people have same issue that have been resolved by executive intervention. Can some one please help me. I want to get this fixed before adding…
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NFL Sunday Ticket
I am also having trouble and had to place several calls about the NFL sunday ticket promotion. I have yet to receive an email or see it listed with my plan/perks on My Verizon. 1st call they confirmed Im eligible and should receive an email on how to access it in 5-7 biz days. 2nd call they could not even confirm I was…
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NFL Sunday ticket
I redeemed my free nfl Sunday ticket, but never received an email receipt with instructions as I was told. I have rescheduled multiple work appointments waiting for promised phone call returns from supervisors that never came. I have spent countless hours on the phone speaking with people who promised resolution by 5 pm…
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NFL Sunday Ticket
Why won't my link for the free NFL Sunday ticket I was promised work?
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NFL Sunday Ticket Redemption
I recently bought a phone at verizon to take advantage of the NFL Sunday Ticket. Each time I click on the link and sign on, it gives me a n error. If this is not resolved immediately I will return the phone and get my money back. This is ridiculous. Get your act together Verizon!! What a joke this company is. Fix This!!
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Is the Sunday NFL Ticket Promo for real?
I have been trying to resolve this issue for over 2 weeks. I received the original email and it was sent to a yahoo email address associated with my Verizon account. I received an error message and can't redeem the offer. The issue was escalated twice. Called and was told I had have a gmail address associated with my…
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Promotion for NFL Sunday Ticket
Went to Verizon store because of the promotion for NFL Sunday Ticket. Told dales staff it was the only reason I was thinking about switching. Signed up for a new plan with two lines. Sales person did not set me up with the qualifying phone. So no Sunday Ticket. Went back and was told to upgrade phone so I did, more$$$.…
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ATTN Verizon:: WHERE is our NFL Sunday Ticket???
*This message is for Verizon* — As I have heard hundreds of pleas like mine to FINALLY receive what you promised us with our purchases from you; NFL Sunday Ticket, this is not simply a post to complain or ask for guidance. I purchased your internet service on 08-06-23 so that I could receive NFL Sunday Ticket. For the past…
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“Activation Pending” on Sunday Ticket
I thought I activated Sunday Ticket a few days ago. Now, we’re back to “activation pending” try back in 24 hours. This is not acceptable. I switched to Verizon internet just to get free Sunday Ticket. It’s been nothing but slow service and random modem resets since we switched and now Sunday Ticket won’t activate. I was on…
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Sunday ticket redemption fail
I’ve tried multiple times to fix this issue and everyone just says they will send a new email. when signing up for the free Sunday ticket deal, an email is sent with “instructions” on how to activate the promotion but once you click the redeem button on the email it just takes you to a Verizon page and no info on Sunday…
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Home Internet Sunday Ticket Offer
I am a new customer signed up for 5 G Home internet 8/19, received an e-mail 8/23 your offer is ready to redeem, logged into my Verizon offer was not there, called support 48 minutes, they tried to add the Sunday ticket offer to the account I received an error when trying to claim "there was en error when adding this NFL…
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New Verizon phones
Got 3 new Verizon phones at Costco (Bend, OR). 2 phones I had the imeai number and 1 other I did not (son-in-law in another town). Received the 3 phones by mail. I mailed son-in-laws phone to him. I had trouble porting all 3 numbers due to Verizon techs not knowing what other techs had done. It took 1 week to port all 3…
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Trade in credit issue- unresolved after multiple contacts
I have been dealing with an issue ever since I switched from AT&T to Verizon in June of 2023. I traded in our phones and was told that we would receive the $800 promotion credit. I was given instructions and boxes to prepare the phones and ship them back in the boxes provided by Verizon- and to drop them at a UPS store to…
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NFL Sunday Ticket Promo
I am very interested in the NFL Sunday Ticket Promo being offered right now. However there is a ton of complaints on how they've been treated by Verizon customer service, and never receiving their activation email as promised. Has anyone actually gotten resolution? Has anyone actually been able to activate their ticket?
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Not honoring upgrade promotion
My goodness. I’ve been promised a $700 credit on two phone trade-ins since December. The song and dance I’ve had to do repeatedly is asinine. Been a customer for 20 years. No longer. I’ve made numerous phone calls to customer service and been told EACH TIME I would be receiving the trade-in credit. Still waiting. Everyone…
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TRADE-IN DEVICE PROMO CREDIT when transferring line
My son is moving out to start his first job/career. We were looking into transferring his line to him from my plan so he could take financial responsibility and control his plan. We got him a "free" phone in 2021 with a trade-in device promo credit. Every month my bill shows a payment due of $26 and then immediately…
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Dissatisfied
I am SO disappointed in the Verizon service k have received lately. I have spent multiple hours on the phone with Verizon customer service with many different people getting told different things each time. I feel like I am being led on and it makes me want to no support Verizon as a business anymore. specifically this…
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Trade In
We were at Costco Verizon Kiosks, and the agent at counter mentioned the $1000 trade-in and the $250 from Costco per line, was a what I though a good idea. Turns out what I see after a couple of calls the trade in is no where near $1000. One of the phones is Iphone 12 Pro Max 250GB (brand new.) We were with AT&T and at…
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Nfl Sunday ticket
There is no nfl Sunday ticket promotion. They have lied to us all. I truly believe this is a falsehood Read the reviews. Read the comments. Do your research. This is a falsehood