Mobile Deals (Archive)
$830 Trade-In credit unavailable for my old phone
Before purchasing my new iPhone 15 Pro Max from Best Buy, I checked with both Verizon chat support and Best Buy to verify that my old phone, samsung s21 ultra, was eligible for the $830 trade in promo. I had the play more plan, and was told that plan would be eligible for the trade in promo, though apparently that was also…
$200 rebate per line switched hasn’t arrived yet
Hello, I switched over my 2 lines to Verizon back in June and I was told I would be given a $200 rebate per line switch after about 2-3 months. I called customer support about it back in October and the rep said that it should arrived soon and to keep checking my emails and spam folders. I’ve been checking everyday but…
acp internet discount
trying to reapply acp discount customer service bad news
Can i trust Verizon trade in?
I have a s21 ultra with cracked screen. I was 100 percent up front with rep that its affecting the display and he assured me i would get 800 towards an s23. I repeatedly insisted that it has a broken display and he assured me I'll get the s23 for free less taxes and activation. It just sounds too good to be true, and I'm…
Verizon Free phone isn’t free
Verizon free phones aren’t free. I pay an extra $11.14 a month for 36 months = $396, then they stick you with a “dev payment ungraded fee” $35 a month x 36 months = $1,260. $396 + $1,260 = $1,656. That’s a really expensive free phone. F verizon mint mobile is way cheaper! They made me remove the word s*cam because it’s a…
Trade-in value missing
I traded in 4 phones in July 2022, supposed to get an $800 trade-in value for two of them, $400 for the other two. What I got was a provisional trade in credit for $700 on two phones and $200 for two phones. After a few months they reversed all of the credits as they could not find the phones. I contacted Customer service…
How to file a complaint?
Does anybody know how to file a formal complaint with Verizon? I have talked to 6 representatives over 50 days who have not been able to help. Hoping to get their attention through this forum before writing their executive team and looking into how to file a formal BBB and/or FCC complaint. Background: I bought two new 14…
$200 Gift Card
On November 1st, I switched from AT&T to Verizon. The CSR mentioned that I will receive a $200 gift card that could be used to purchase Verizon products or pay my bill. He mentioned that I could apply after my service has been transferred. Where do I apply for the gift card? I am not finding anything on your website.
Home Depot gift card with Home 5G sign up
Wow, seriously wow. Can not redeem the Home Depot card I was offered to change internet providers. Call client service, they say they sent me on in my email. Nope, not there. Keep trying to redeem through account. Get to submit” technical difficulties, try again”. One day to redeem and now I am locked out of my account and…
Trade In Promo Issue
I am so frustrated with Verizon. I was told by a store sales agent that I would get $700 back on my old phone when I bought a new one because of a promotion. After a few months, I found out that I was not eligible for the trade-in amount because of being on the 50+ plan. I was not told about it by the store agent when I…
Switcher Rebate
I have been trying to activate my $200 switcher rebate and it looks like I am having the same issue as many other people. Verizon offers a $200 ‘gift card’ and then makes it impossible to actually redeem that ‘offer’. If I am unable to find a solution soon I will be contacting the BBB as others have suggested.
$200 rebate switcher with verizon
Customer services
Dear Verizon Customer Support, I am writing to express my deep dissatisfaction and frustration with the unacceptable level of service I have received from your company. The recent experience I had with the subsequent interactions with your 611 customer support team and at the store has left me utterly disappointed. I…
Trade In Promo Issue
Has anyone had issues with the device trade in promo? First, my online order got messed up up as I did not receive trade submission email. Then I was told to submit another trade in submission and $800 and $700 credit will be applied once the phones received and ignore the $90 and $40 value as posted. Now I have been…
Service Representative
I spoke to Ms. Northern about a billing mistake and she proceeded to scream and talk over me and was completely verbally abusive. She was the worst customer service representative I have every had. Verizon still has not helped me with the over billing.
BYOD
I signed up with Verizon 4 months ago after seeing the BYOD offer for 540$ credit. After porting in and bringing my own device, I never received the credit or any indication that the credit will start to be applied whatsoever. I've contacted support on 3-4 different occasions spending hours of my times over chat trying to…
Disney Bundle prompted me for payment
I traded in my phone for a new Samsung S22 Ultra. I was offered the Disney+ bundle for free for six months. When I tried to redeem the offer, I had to enter a method of payment. I was charged for the 13.99. My Verizon account shows that I activated the bundle, so it doesn't make sense I had to enter a form of payment, and…
5G home internet promo
What a joke!!!! I switched to the 5G home internet because of a promo that had the option for a YouTube NFL package or a Chromebook go with a $200 credit for any Samsung product. I got the Chromebook but I called several times asking about the credit. Some agents can find it and others can't. The one agent that found it…
Online Chat Order Wrong
Entered into chat with some questions that ended with an order for two new iPhones and upgraded plan however the final rate is higher than quoted in chat. Phones are now being delivered how can I contest the higher than quoted rates? I have copy of chat discussion showing rte quoted
Verizon credit card got closed without any notice
Hi, my credit card got closed without any notice. My payment got messed up bc I entered wrong bank information. Verizon didn't contact me to let me know about that issue. I myself figured that out and paid. The payment got 2 weeks to get through. When the payment got posted, I was able to use my card for 1 week before the…
Rebate offer not received
My wife and I switched to Verizon early last month, and was given notification that I would be receiving a notice in my notifications page regarding a 200 dollar rebate per number transitioned to Verizon. I have since spoken with the store I switched at, and was told that this needs to be handled through My Verizon, and…
I can't find for you on us tab to redeem my soundbar
I received an email to redeem my offer for a soundbar and I cannot find "For you on us" tab nor "Exclusive Home Offers". Looks to be a common issue. I need assistance ASAP. thank you
Rebate offer submission details
Hello, I transferred from T-mobile to Verizon for 4 lines. Ported the number and got the iphone trade-in offer. But I do not have details for $200 switcher rebate for each line. How do I submit it. Also, I have heard that there was a free apple TV and 6 month subscription,, what are the details for that offer
$200 Verizon Gift Cards Not Sent
Verizon has so far refused to send my five $200 Verizon gift cards for shifting over five lines. All the agents have been useless. Now the phone agent is saying that I had to "opt-in" to the promo within 30 days of account activation! Nothing was sent to me to sign up for it, nor was it ever implied. This is deceptive.…
Need to be contacted by a regional manager to resolve promotional trade-in issue
We have spent the last 3 weeks trying to correct an error related to a promotional trade-in. The sales specialist at the store presented a trade-in offer that ultimately was not accurate. Our decision to trade-in old devices and upgrade the phones and plan was predicated on the offer presented at the time. I tried to have…
Is Verizon no longer honoring promotions or what?
Not really sure where to start with this, accept that I am incredibly, incredibly frustrated. In the beginning of June, I signed up for the internet promo of $35/mo Internet with the option to receive a $200 home Depot gift card OR an Xbox series s after having the Internet active and in good standing for 65 days. I've…
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Never received Verizon Gift Card
I never received the Verizon gift card. I signed up in the middle of July 2023 for 5G internet. Was told I would get a Verizon gift card and Home Depot Gift card. Already received the Home Depot one but the Verizon one still hasn't arrived. What do I need to do to get this taken care of?
Verizon Rebate $250 at Costco
I bought Verizon iphone 14 at costco with $250 rebate in mid of Sep. The sales guy said I will be given it via email, but I have not been given this yet. Check this and give me feedback this was a velidate promotion.
Conned by Costco & Verizon Wireless
In November 2022 I believed Costco when they relayed FREE iphone 14 or 14 Pro when upgrading to the 5G plan that would only bump my plan by $10 mth. That was NOT true. A myriad of lies occured soon after. -upon pickup I had to pay $70 each phone in taxes at the register -upon trade-in I was only credited $700 when the new…