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BYOD rebate did not arrive
Hello. After redeeming my BYOD 500 rebate I got the notification that it was going to arrive sometime in January, it's March already. I was wondering if I could get help with this issue, as it did not arrive.
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Bring your own device rebate
I am new to Verizon Wireless. I joined because I heard about the bring your own device $500 rebate, and my daughter loves her current IPhone 11, and even though I needed a new phone, she was not giving her old one up so easily. This seemed like a great deal, so I walked into my local store and said, "Sign me up!" Little…
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Rebate Declined
I was told by a representative at my local Verizon Store that I would receive a $200 rebate for each of the 4 lines I transferred to Verizon. I received a notification today that the rebates are denied. I spoke to 2 representatives on the phone today. I was told by the 2nd representative, a member of management, that I…
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800 dollar credit until 16th Feb if preorder
So I spoke with verizon and told if I preorder phone I want I will get 800 dollar credit on new phone. I see many people this has not happened. Is it worth the hassle of even trying to get the 800 dollar credit? Exactly where does the 800 dollar credit go? Do they charge you less for new phone or what? Very confusing. Also…
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My unlocked Pixel 6 Pro isn't compatible?
Hi, I am an Canadian with a home in Florida. I have an unlocked Pixel 6 Pro from Canada. I would like to sign up for both Home Internet and a bring my own device plan, but IMEI isn't valid when I try to sign up. I am assuming it just needs to be whitelisted? I fully own the phone, it's unlocked and it's specs are the same…
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Galaxy S23 preorder issue.
I am trying so hard to upgrade my s10+ for the preorder of the s23 ultra. It says I can trade in my phone with unlimited plan and get 1000.00 credit. I follow the prompts then get to the screen to verify trade in and it says I don't have the phone that I clearly am holding in my hand and started the upgrade . So I add the…
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Trade in lost, then found and now not honored? Help Please
Can anyone help me? I have been with Verizon for many years and I am still in shock at this treatment by Verizon customer service. This is madness, and not the kind of support that I had expected from Verizon. Never in a million years. And yet here I am. On May 26 2022 I signed up for the upgrade offer of an iPhone13 pro…
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BYOD terms
Hello, I was part of the old BYOD where we got the 500$ e-gift card. It’s been about 6 months since I signed up. Can I upgrade my phone if I pay the phone off in full? I can’t find the old terms anymore but I think I remember it saying 1. Line had to be a ti e for over 45 days, and 2. No phone PLAN could be added. I’d be…
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Total ripoff and misleading
I purchased an IPhone 13 Pro Max in November of 2021. Had no idea that they charged me full price for the phone when I traded in my IPhone 8. I don’t remember the exact promotion but the phone , with trade in, was approximately $600. Now I see they charged me full price for the phone. Yes, I’m beyond livid! Will call them…
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Account Security
I have someone's trade in device information on my own Verizon account. I have chatted and talked with Verizon costumer representatives several times, but they could not give me reasonable response. All they said was "ignore it", we are gonna check it", " oh! This is serious. We are gonna investigate it."; however nothing…
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Terrible Customer Service at Verizon Hartsdale NY
Went into the Verizon store in Hartsdale, NY to get my new SIM card (mailed to me) installed in my existing Verizon phone. [I needed support because I live in an area with zero cell service so I cannot simultaneously be online and have my phone connected to cellular service.] Worst customer service experience - avoid this…
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Netgear LM1200
I need to add ethernet port capability now that my Verizon T1114 device is being suspended. Can I use the Netgear LM1200, which they say is Verizon compatible. This would allow me to connect a router to add both ethernet and wireless network connections. I would like to add this as an Essential device, 15GB of data per…
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Create number transfer PIN
I have a 3G device that no longer works. I purchased a phone with another carrier and want to transfer my number to the new phone. Since I can't generate a pin request from my old phone, I tried to do it thru my account on the web. That doesn't work since I am denied access to the page that requests a pin. I called verizon…
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Trade in Status
I traded in two devices at the beginning of January, one of them has been assessed and credited to my billing cycle. The other is still showing as in process. How long does this usually take?
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Phone trade in issues
Hello, we switched from Tmobile toVerizon back in December of 2022. Traded in 3 iphones for 3 new iphones. We were initially credited from day with the trade in promo which we thought wasa nice gesture and reassured us of our decision to send out expensive iphones for a trade. As of today (30+ days later) they have only…
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Terrible deceptive practice from Verizon
I transferred from t-mobile to Verizon back in August of 2022. I started asking questions about different plans and promotions with a verizon agent on this website and was told of a promotion that when you switched and ported a phone# I would get $500 in a form of a gift card within 8 weeks of signing up through email.…
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Trade-in promotion not honored
I upgraded four family phones last November 2022. Two I upgraded directly through Verizon online and two online through Best Buy (they had them in stock when Verizon did not). At the time, there was a promotion to receive $700 or 800 when trading-in a phone, either through Best Buy's site or Verizon's. Three of the four…
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Rebate never received with purchase of IPhone 14 pro max
I have had the same issue and have been over looked by Verizon. I purchased an iPhone 14 pro max and was told I would get a 199$ rebate after 2 months. This was because I chose the beats fit pro as part of the deal going on. I was told I had to pay full price for the beats on the spot and 2 month later is would receive the…
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UPS and Verizon lost my Trade In
I upgraded an Apple Watch for my daughter, and used her old one as a trade in....I mailed it 3 weeks ago, and Verizon is still saying they have not received it. Typically, I never have issues with trading in devices, but apparently it was my time. Any suggestions would be awesome; I really don't want to lose the trade in…
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Another UPS/Verizon Lost Trade in
Oct, 8 2022 my wife and I both went to a local Verizon store to upgrade our devices because there were some trade in promotion. After finalizing our trade in, the representative gave us one box and one shipping label to return our devices. Verizon in the past would take the phone and you wouldn't have to ship it on your…
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Trade In Credit Issue
I traded in an I-phone 12 Pro Max last October and was supposed to receive $800 credit. 2 months later I receive $360 credit for my phone. Im being told that for me to get the $800 credit I would have had to by a phone under a payment plan for me to get that credit. That would have been nice to know when Im trading in the…
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E gift card
Traded my phone back in September and received a faulty number and/or pin for my E-gift card. Been dealing with customer service for months and tired of it…need help if anyone has answers.
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Verion, do the right thing for the rebate you promoised!
I switched to Verizon with BYOD in November 2022, and was told I was qualified for the $500 BYOD rebate. I just got the notification that rebate was declined because the device wasn't activated within the time frame. But the device was activated in store, and the agent written down that I would get $500 rebate when he…
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How do I get an eSim card for an existing line?
Ok, I have an AT&T phone. This is my main and "personal" line. I also have a Verizon phone. I use it for business. They are both personal phones. I pay for both of them out of my personal account. it's not at all tied to my company I work for. I've been carrying both phones around with me and it's getting super annoying.…
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$800 Trade in Promotion
Did anyone successfully get $800 credit after trade in? I heard it's a promotion for selected user, but it even provides $800 trade in credit for iPhone 6, I'm wondering how it is possible.
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Verizon Not honoring Promotions and No one seems to be able to help
I bought 2 iPhone 14 pros in November and was promised a promotion for a trade-in. I have it in writing. I was initially given the promotion and then it was withdrawn. I chatted with multiple reps and they all had different ways to deal with this and different reasons. I finally got to a rep who said he would file a form…
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$700 Trade-In Credit Per Upgraded Line Not Applied
In November 2022, Verizon offered me $700 trade-in credit for each line that I upgrade to the iPhone 14. This offer was given to me as a loyalty promotion. I upgraded 2 lines along with trading in 2 iPhone 11s. I chose to pick up the new phones in-store. The next day or so, I got an email stating that my order was…
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Not receiving BYOD rebate notification
I just switched to Verizon and should receive the $500 gift card for switching because my phone is compatible. But when I check my notifications there’s nothing there about a promo code/rebate offer for the gift card. What gives? #byod
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Rebate
Hello, I switched to Verizon from T-Mobile on 9/11/22, total 4 lines. I was supposed to get a rebate form for $200 per line or any notification on MyVerizon account but never received it. I contacted customer service numerous times for the form and I was told I should get an email with the form within a few days and it's…
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Different Trade-In Value After Purchase... Anyone else?
Verizon was advertising $800 for trade-ins last fall. I purchase a new ph via chat & was guaranteed $800. When I went to fill in the trade-in form after my purchase, I was told it was worth a fraction of the guaranteed $800. I knew I shafted by their false claims. Yesterday, I found some screenshots of that conversation…