Mobile Deals (Archive)
Verizon rebate for switching
I was told that I would be getting 200 dollar rebates for each phone number that was brought over from another carrier, we brought over 3. This was back in November and I still have not received my rebates yet. When will I be getting my rebates? I've checked myverizon app and I haven't seen any notifications. Please help
Amazon gift card promotion
I still haven’t received my email to get my $200 gift card. I signed up Dec. 30th for my Verizon internet. Can you help?
Verizon trade-in device (Delivered by UPS; Verizon says unreceived)
Hi everyone, I'm reaching out here as I'm facing a distressing issue with a recent trade-in transaction with Verizon Wireless, and I'm seeking advice or assistance from fellow community members who might have experienced a similar situation or could offer guidance. I recently set up my mobile line with Verizon, opting for…
Amazon gift card Promo registration
How do I register for Amazon gift card promo?
Xbox series x promo
Sign up on Dec.18 2023 for service and I receipt all the promos, and I redeemed, but pro mode for Xbox Series X I had redeemed, and they have processed it and it was shipped. It was also marked as delivered by UPS, but the investigation between UPS and Verizon was done, and was issued a new redemption for an Xbox Series X…
$200 Amazon Gift Card Promotion
I recently signed-up for Fios internet at home (1/12). I have not received an email or and contact about the promotional $200 Amazon gift card. Please help me find out how to claim this promotion.
Trade in issues
I traded in our iPhone 11s months ago for new iPhone 15s and have been trying to get the trade in correctly applied on one of my lines since mid-October. I have called over 15 times and have gotten no help from the customer service team, other than to finally get shipping labels to send our iPhone 11s to Verizon. This has…
Wrong shipping label for trade in
Has anyone lost their phones to verizon because of their inaccurate shipping process/directions? As part of the $440 trade in deal, I purchased 3 new iphones. When delivered, I followed the directions in the box to send all 3, perfectly working and clean phones back in the ONE package they sent with the ONE return label. I…
36 Month Trade In Credit
I paid for a new phone in full and traded in my old phone, which was valued at $100.00, and now I'm getting $2.78/mo off my bill for 36 months. Is this a joke? Why would anyone accept this?
My phone trade in
Have been reading about all these issues. Looks like I too have been giving this pile of garbage. $850 credit only to get back $70 and a pic of a cracked phone which isn’t mine.
Xbox headset
I ordered an Xbox headset on 12/23/23 and it was supposed to deliver on the 28th according to tracking info. I’ve now talked to 2 different reps and they say they fixed the issues with the shipping yet I still have not received the order. I reached out again today and the rep told me I don’t have any orders in the system.…
Costco $250 shop card rebate
Hi Folks, I added 5 new verizon lines in their store located at Costco in September 2023 and was told I will receive via mail or email $250 five gift cards. That seems to be just a matter of marketing and absorbing customers. I didn’t see such emails or anything in mailbox, and the Verizon agent in chat tells me to go to…
Home Depot $200 Gift Certificate Not Received
I Signed up for Home Internet 5G with the clear representation and offer of an Xbox S console or a $200 Home Depot Gift card. I tried to choose the $200 Home Depot. On 8/22/23 email I received giving me directions for claiming either either items and it didn't work. I called on 8/24 and the issue was being sent to the…
Trade in Issues
Hello, this is about the trade in issue. Last Oct 7, the Verizon representative at Costco Tracy (CA) informed me that Verizon has trade in promo for all kinds of phones. I have an existing line then that is still not in unlimited plan. And due to the trade in promo, that was $830 per line (per phone) for unlimited plus, I…
TRADE IN
I turned in my iPhone 11 when there was a promotion to receive $800 towards a new iPhone. It has now been five months and Verizon refuses to give me the credit owed towards that phone. Since then, I have had to spend the following time: * Aug: Initial trip to Verizon store to purchase new phone (they told me I had to mail…
Trade in issue
I ordered a new iphone 15 on 11/4/2023. I was trading in an Apple IPhone 12 Pro 128GB. I was expected to receive $700 trade in credit. I never received my shipping materials. I requested them again, and received a box, but no shipping label. I contacted support again and they indicated they would send a label. I told them…
Trade-in issue
Where I live in lake county I went to do their supposedly deal of trade in your iPhone or Samsung well I tried this and they have taken my iPhone to trade in for their advertised deal they had turned around and only did $4 for my iPhone after first telling me a thousand then switched up and said $400 and after deal was…
Trade-In Credit
Why is it that when we accept a promotion, trade in our phone, send in our phones in good faith for a device credit, but still have to pay off the new phone? Wouldn't the credit for trade in value apply to the balance of the phone?
Never Received Trade-In Credit
I recently switched to Verizon in September from a different cell phone provider, and I sent my old phone in for a trade-in credit. I received the trade-in information and was informed that the credit would be applied to my account within a few billing cycles, but I have not received anything yet.
Iphone 15 promotion-misleading sales practice
On a call with a customer service representative on Oct 23 about another issue, I inquired about the Iphone 15 trade in promotion. I had an Iphone 11Pro to trade in that was completely paid off. I spoke with him at great length about the details of the promotion. It seemed fairly straight forward so I went ahead with the…
Trade in Adjustment charge
So, I just became a part of this ongoing trade-in adjustment charge that the customer gets after successfully trading in a previous phone. My bill went from around 250$ to 750$. There is a one-time charge of 500$ saying trade-in adjustment charge. I tried talking to the live agent and it was so unhelpful and slow that I…
Trade-In Credit Offer
Dear Verizon Customer Service, I want to lodge a formal complaint regarding the trade-in process for two iPhone 11 devices, which were part of your advertised guaranteed $830.00 credit offer. My dissatisfaction with the process compels me to bring this to your attention. Here are the events: * I participated in Verizon's…
Trade in cresit never recieved
I traded in my s10+ during an $800 promo, in person. Now Verizon is trying to charge me full price for the new phone. Thus procuring my old phone completely without paying me for it. Clearly trade ins are not legit and Verizon probably steals a ton of phones from people who give up. It's either get my credit, my old phone,…
Order not being fulfilled, promotional items not being shipped - stuck!
In early November I bought a new iPhone 15 Pro on a new line with an Ultimate Unlimited plan. 30 days later I was supposed to get an email to redeem the promotional free Apple TV 4K. The email didn't come and I have now spent countless hours on the phone and in chats with service reps to get this corrected. The promo…
$200 switcher rebate
I switched one line in mid-December. My receipt shows I can get one $200 rebate. No other info beyond to check the app or account web site for notification. Checked both on a regular basis and still no notifications. Can anyone assist?
Gift cards not received
Hi I am inquiring about missing gift cards. I signed up April 2023 and was told I would receive gift cards for every line I ported over from another carrier. I still have not received the cards. Please advise
Trade in Status not updating
My trade in has been stuck at this for weeks now. Anyone know who to reach out to for this??
Rebate for Costco $250
Hi, we purchased two phones from Verizon in Nov 2023. While switching the associate at Costco Verizon kiosk mentioned that we will be getting $250 each line costco gift card. So a total of $500 costco gift cards. its been 2 months and we have not received anything. Everytime i call the Verizon customer service they ask me…
$50 Amazon gift card offer from Verizon
Gift card $50 of Amazon invite received no one in Verizon had a clue to this Anyone has this issue
Switcher Rebate
I can't figure out how to get the $200 Switcher Rebate. On my receipt it just says: "$200 Switcher Rebate Redeem via your Notifications on the My Verizon app or vzw.com/myverizon But when I go to the website there doesn't seem to be any information on this. Anyone know what to do?