Mobile Devices (Archive)
Why won't my computer recognize the Ellipsis 8
Why doesn't my Ellipsis communicate with my computer
4G Network Extender Error 32 Random Times
I have Starlink (SL) going on my 3rd month. And the speeds on SL do not match speed test from three different speed test sites. I am operating and comparing through a new 5g 5port GS105E and the SL ethernet adapter. 1. my desktop ethernet 2. extender 3. feeding another switch. I am comparing my desktop ethernet cable,…
TV does not recognize Orbic RC400L
I have a new LG 50-inch TV that does not recognize the Orbic RC400L in the wifi list. Is there a compatibility issue? Something else?
4G LTE Network Extender - Phone Doesn't Connect
Greetings, I just purchased a 4G LTE Network Extender from Verizon. It's setup, has a solid blue light, and IP address. However, I cannot get any phone to connect to it (display shows 0 devices connected). I have a S20+5G and an iPhone 11 Pro Max, neither will connect to it and I get the voice message 'device is not under…
5g home not found on my devices
I ordered 5g home internet and received the package and set everything up when I go to my verizon app all our other devices are there except for the home wifi I am unable to connect or use the internet due to me being unable to finish setting it up. Need help asap
Unknown device names in router after assigning all with names and static IPs
so I recently installed the Version 4G LTE home internet gateway/router in my home. I noticed most of my devices are showing up with an UNKNOWN name in the client list. I went ahead and named several of them through the MAC / IP address binding feature on the router assigning them each a static IP. The names are still…
Misinformed & deceived by Verizon
I purchased this device from Verizon based on a promotion through FMCA. It’s been such a headache, I felt I should reach out. We’re Canadian, and spend 6 months in the US. While we’re south we need reliable internet. I saw a promo in my FMCA email magazine & contacted Verizon to find out more. What was most important to me…
Verizon Jetpack MiFi 8800L Overheating
I just received my Verizon Jetpack MiFi 8800L yesterday. Today, I had a single device (PC) connected executing some downloads (hi-rez digital files). Suddenly I lost connectivity and when I checked the hotspot I found that it had powered down. Thinking that it may have been a battery issue, I plugged it in and turned it…
LTE Home internet issues w/ WFH VPN system
I recently switched from a jetpack to LTE home internet and since then have had issues connecting to my work system through VPN. I never had these issues with the jetpack or with other internet service providers. I have spent hours on the phone with tech support from both Verizon and work. Work has ran several tests and…
Jetpack Replacement
I currently have an Ellipsis Jetpack in which the battery swelled and almost caught fire because it got so hot. All I am trying to do is get a REPLACEMENT FOR A SERVICE I AM ALRRADY PAYING FOR. CAN SOMEONE TELL ME WHY THIS IS SO DIFFICULT? I just want to buy the device outright and activate it in place of the broken one.…
Hotspot plan timing?
My wife and I travel a lot and find that the performance of many hotels internet is spotty. We are considering purchasing a dedicated hotspot, but would only use it when traveling, 3 or 4 months a year. We've been using our phones, but would like something with a bit more data and 5G speeds. is there a provision in the…
Orbit hot spot
The jet pack works with my laptop and I do not remember using a password to initially connect. That was two years ago. I have a log tv that requires the password. I do not have a sticker inside the case cover. Where would I find the password?
Problem with laptop WiFi connection to Internet Gateway ASK-NCQ1338
Having a problem with connecting a Dell laptop running Windows 10 to my ASK-NCQ1338 LTE Internet Gateway. The laptop will sometimes connect via WiFi and then suddenly disconnect and cause my laptop to crash. Most of the time the laptop will not connect via WiFi at all. The same laptop has no problem connecting to the…
ASK-NCQ1338 Firmware update failure
I just received the ASK-NCQ1338 5G home internet gateway. I checked here https://www.verizon.com/support/verizon-internet-gateway-ask-ncq1338-update/ that there is an update for it (220745. Mine is at 214322). However when I click the Check for new version button, it spins a while and reports "Check for new software…
8800L jet pack
I use wire cable between 8800L jet pack and my windows 10. I do not use jetpack for anything else. I plug cable into windows 10 usb and other end into 8800L jet pack after turning on my windows 10. About a minute later jet pack suggests I click to connect to internet. I do not use my wifi. Wifi is turned off. It use to be…
Cell tower signal level required for unit to function properly?
Ask 4g lte router
I can no longer access my router settings for a firmware update
illegal charges
Illegal charges for being in the British Virgin islands when I was in the hospital dealing with Cancer caused by 911
Network extender stuck on "connecting to segw server please wait"
I am still having this problem with extender I got yesterday. Can someone from Verizon support contact me?
Live in zip 40444 in KY internet connects to Indianapolis, IN
I live about 150 miles from Indianapolis. I would like to connect to Lexington, KY or Louisville, KY. It is as if I am using a VPN although I am not.
Inseego 8800L Mifi slow charging
I plugged my 8800L Mifi into the general charging station that I have set up and received a message that the device would charge slowly unless plugged into the charging cube that came with it (I was already using the charging wire than came with the 8800). I plugged the Mifi into the correct cube using the correct cord,…
LTE home internet to 5g ultra home internet
I have 4g home internet and want to switch to 5g ultra home internet will this switch be automatic or is there something I need to do?
Home LTE/5g Slow VPN
Hi Everyone, Just got a new Home LTE/5G setup. Now issues except when connected to Globalprotect VPN. It is capped at 1-2mb down. I am on IPSEC and we have tested removing IP6/Firewall, etc with no change. When I connected to ATT or Tmobile not being capped to 1-2mb.
Hulu Live and 5g Home ongoing issue
We recently switched to Verizon home internet and discovered an issue with remaining to Hulu live. It constantly thinks we are not at home. I call Hulu and they update it showing we are home. This lasts for a little while then it reverts and I have to call Hulu all over again. Another post said we can't switch to a static…
5G Home internet extender
I am having some troubles in my home office with the wireless signal after I switched to Verizon 5G Home. My 5G Home "router/receiver/box" is in an upper level, but my home office is in the lower level of the house. I have devices all over the house and I think should not move the router out of the upper level. Should I…
VZW Broken Promises for FIVE YEARS on LTE Network Extender Managed Access Mode
Since 2017, Verizon has been promising that they'd turn on "managed access" mode on the LTE Network Extender, a feature that lets network extender users limit who has access to the extender by device. That's FIVE YEARS that Verizon has said and promised the following in the device FAQ's: "Can I manage and limit access to…
3G Network Extenders stopped working a few weeks ago
We have a cluster of 3G Network extenders that have worked fine for years. But they all stopped working a few weeks ago, we have verified power, GPS and internet connectivity, and all of those lights go blue, but the System light flashes red slowly then fast and then it reboots itself. We thought it was a network issue but…
ASK-NCQ1338 and Router
So I am having some trouble here and am seeking some advise.I have the 5g Router from Verizon ASK-NCQ1338 "rectangle". It works great but the 5g signal pulls 340 megs down and the 2.4 only pulls 125. The signal does not reach throughout my home, so I wanted to use my tplink Archer 11000 that I had from prior internet.I…
Verizon RC400L-CD/ Jetpack Sign in
I cannot sign in to the admin page. No matter what device my jetpack is connected to, the http://my.jetpack or 192.168.1.1 methods do NOT work. Error message every single time. Every single time, no matter what. Do not tell me to do a reset because I have already done a reset over a dozen times.
4G Network Extender Error 32 Random Times
Always had terrible cell service, I live in a valley, its understandable. Always had slow DSL internet, so no network extender would work. Recently got starlink, its been a game-changer for internet, so I called Verizon and ordered a 4G Network Extender. Setup was easy, GPS not the greatest but it gets signals, runs, and…