Mobile Devices (Archive)
Orbic Speed Jetpack
I recently purchased an Orbic Speed Jetpack. It works great but the device and the admin page show my data usage bounces around. For instance, at one point it said I used 500 MB of data and after I stopped streaming a video the total went to less than 100 MB. I am trying to understand how much data I have actually used.…
Excessive Data Transmition
Last nigh around 11:30 p.m. there was a 26 GB data transfer to Verizon Wireless IP 141.207.177.235 from my 4G LTE Network Extender. I see this every so often. It seems like a lot of data for a device to be transferring. Is this normal?
Unused device
An Asus tablet was given to us when we first purchased phones from Verizon. The tablet was not at all useful to me and will never be used. Still we are being charged $20+ every month for something that is never used. I would like this item removed from the bill, but attempts to get that done are only met with Verizon…
Will a LTE Network Extender work for me?
I live in a rural area and have one of Verizon's Pre-paid plans used with an iPhone 12. I believe there is only one Verizon tower in my area so have never had more than a couple of bars but for the most part have gotten along fine traveling around and at home... except for the basement of my house. On my main floor I get 2…
New 4G LTE NETWORK EXTENDER
Hello, I was sent a new 4G LTE Network Extender ─ Software Version: GA4.30 - V0.4.030.310. Before this, I had the older version and had this same problem. I was able to find a default admin password for that one but it wouldn't work. Does anyone know how to change the admin password? or what the default one is for this…
Network Extender not finding Network
I purchased two network extenders for my home. One works fine and found the GPS signal. The other, however, after many hours is still on the “searching for GPS signal” stage. I’ve tried the antenna and it doesn’t help. When I move the other extender into the same location it will pick up the signal and work fine. I tried…
External Antenna
I own the Verizon Lte home router model ASK-RTL108. I live in the middle of nowhere, and don’t get strong cell service. I see the external antenna port, but I am not sure what type of external antenna I can use to get stronger cell service. I haven't found anything on Verizon’s website. I have found some online, but I…
Use Jetpack MiFi 6620L in Mexico?
Will my MiFi 6620L 4G work in Mexico? If so, will my US unlimited plan be honored or will I be charged Mexican data surcharges?
Network extender issues
I am having issues with my network extender. It ran fine when I initially got it a few months ago. Now it drops calls, fails to connect incoming and outgoing calls, drops text messages, and randomly disconnects from the Verizon network with error codes 27 and 32. I have tried resetting all of my devices, including a…
Verizon 4G LTE Extender Can't Acquire IP
I have a SLS-BU103 extender. Forgive me if this is longer than you expect but I believe in anticipating questions in advance based on experience. When setup five years ago it was a pain in the butt. Today my internet provider assigned me a new set of static IP's at my request. No changes to my provisioning we're done at my…
4G LTE Network Extender - worked 48 hrs then....poof!
My brand new 4G/LTE Network Extender setup fairly quickly, and it worked well for about 48 hours. Suddenly, without any network changes or phone changes on my end, both phones wouldn't connect to it anymore. I've tried everything from quick restart, to full restart, to factory reset. Nothing has helped. Operational status…
Verizon ellipsis pad and AR app parsing error
Hello. I've downloaded an AR app from my developer and I can't open it. I keep getting an error message saying Parsing error for my file. Can anyone please advise,? Thanks
Google Server
I have an Ellipsis 8 that I have done a factory reset on and when I try to add my Google account I get an error message saying "there was a problem communicating with the Google Server. Try again later" this is now day 4 and nothing. I've searched tech support and many websites trying to figure this out and no luck. I am…
Network extender free
I was just wondering and curious about this question. But my brother and I live in a dead zone since the moment cell phones came out. Okay whatever it’s 2006 I understand fast forward we get with Verizon in 2009-2010. Still service not any better than 4 years ago. Fast forward not to mention where still with Verizon.…
ASK-SFE116 Error 8C + User Manual + Lack of Support
I'm here to voice my displeasure and frustration with the ASK-SFE116 Network extender and how Verizon has not truly supported the device and issues with it's setup/configuration/operation. First, to be clear, I am receiving an 8C error I have worked with a Verizon Engineer III to sort out the issue but have been unable to…
Setting up LTE Network Extender
I’m having issues setting up my extender. I can’t get past “ connecting to SeGW server please wait”. Anyone else have this issue? It’s very frustrating. It has been stalled here for hours.
MIFI 8800L Upload speed and PING horrible
Hi - I teach online with ZOOM to large classes, and my MIFI hotspot is not cutting it. I thought it was due to throttling but i bought 2 extra 15GB sim cards to change out once i would start to be throttled..but i am way under the 15 GB and... my speedtest is fine for download, upload=0.00 and Ping all over the place but…
Poor Network Extender coverage within house
I've looked at some of the other posts, but I think mine is enough different to warrant starting fresh. I live in San Diego, within the main city limits. My home is a single-story, wood-frame structure. It does, however, have a metal roof, so indoor wireless reception was poor. I was provided with a Samsung 4G LTE Network…
Network Extender 2 Wall Mount
I have had a Samsung Network Extender 2 for a year sitting on my shelf, and for the life of me, I CANNOT find a gosh darn wall bracket for it. I REALLY like the one displayed in the picture and I think would be really nice to acquire. Can anyone assist me with this endeavor? Verizon? Community? Worst Case scenario, I make…
How do I set up an Ellipsis DB14 as residential, non-mobile internet connection
How do I set up my ellipsis DB14 modem as a "residential, non-mobile internet connection" as required by Hulu?
Askey LTE Extender Help
I need help to determine if my Verizon Askey LTE Extender is working properly. I am a Prepaid customer and had to register the Extender under my sons Postpaid account (long story). When I contact support I can't find anyone who supports the Extender. I've been told to call FIOS support at 800-837-4966 by thats just…
Jetpack wont power up
My mifi jetpack will NOT turn on. When trying to charge it, it has this beeping noise almost like a siren. I can not get it to power up. Can't get it to charge. Bought a new battery for it and still nothing. Why is this doing this and what can I do to fix it?
Gizmo watch won’t stay connected to 4g network extender
Both my kids have the newest gizmo watch. If you set them next to the network extender, they will connect. Well, it appears they connect. The number of connected items in the extender goes up and the phone will ring when called. I can’t verify what numbers are connected even when logging on to managing extender, it just…
Customer service
Why aren’t any agents available?
4g lte home router error /clientlist/list: ""
After a few hours of uptime my Verizon Home 4g lte router has several errors and eventually I cannot login as admin. It appears that system variables are becoming NULL and causes the router to become inoperable. What is causing this problem?
Screen issues
I recently bought a ellipsis tablet and the screen won't display fully. There is a big black strip on one side of the screen, so I can't see anything, but I can still access the buttons under the black. Does it need replaced?
Verizon 4G LTE Network Extender 2 Stopped working today
It successfully connects to the initial management server but the it stops here: Failed to reach the Serving Gateway - 141.207.177.235_timeout, I have done a factory reset several times. This has been working and no changes were made to my router. Is this a server problem at your end? This is the active alarm: SYS…
Anyone get a mesh system to work for lte-home-router IF so what mesh system was it? Settings used?
Cant get the tplink AC1300 to work. Tried unblocking DMZ and fixed IP address. Got the AP mode to work for about 1min but fails as soon as I added second Deco. Any suggestions settings?
iPhones require restart after Network Extender power outage
I dont know if anybody has seen this... I've had a Samsung 4G LTE Network Extender for some years, using a variety of iPhones. Over the last 6 months or so, I've had to reset the phones after the network extender has power cycled. After a reset of the extender or power outage, phones show maybe one bar and #48 announces…
Can someone explain what the codes in the table mean?
Since the manual for the 4G LTE Network Extender is 404, can someone please explain what all the codes in this table mean? (missing page: https://www.verizon.com/support/lte-network-extender-2020/) I need to ID these devices and figure out which are mine, and which need to be blocked. Thank you.