Mobile Devices (Archive)
Can't access my Server.
I have a laptop and an iPhone connected by Wi-Fi to a Jetpack AC791L. The laptop has a server service running that I would like to access from my cell phone. When I try to connect, I get a message stating the server can't be found. When using a public Wi-Fi system, it works. Any ideas?
LTE service for jetpack
How come my phone can have 4G LTE but my Jetpack gets horrible service
4G LTE signal is lost, 3G and 1X are only signals present.
Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 4620L is the device used (with unlimited plan kept in good-standing), southern Oklahoma City, OK is the location (normally achieving 93% for 4G LTE signal in my area), but attempting to connect only to that yields in a constant searching. Tested 3G and 1X connection settings…
Slow data streaming
The past few weeks my data has been EXTREMELY slow. I received a new laptop for my birthday and thought all my problems were solved. NO! I then went and upgraded my Jet Pack to a new Novatel Jetpack 6620L thinking my problem would be solved. NO! I used to stream Video all weekend and now I can't even watch a short video of…
My Ellipsis 8 will not update even though I'm on a contract. Do I need to file a claim?
This tablet runs extremely slow and takes almost 18 hours to charge. I have tried updating the software numerous times but the system keeps telling me that I'm up to date, even though Verizon update tells me that my software version is not the current version that is available. Verizon technical support cannot provide any…
LTE 4G extender setup-step 11c failure message. Who can help?
I am trying to set up my 4G LTE extender and can't get it past step 11c. Unplugged and re-started but won't do it. ERROR MSG: Setup Failure at step 11c of setup ERROR Description: The device fails to download software and/or configuration Troubleshooting says 'communication problem in the network preventing necessary files…
Sudden unaccountable data usage at end of billing cycle
At the end of last billing cycle I received a text msg that I had only about 3G left. 13 min later I record another msg. that I had exceeded my limit of 24 G. At the time I was reading news on my laptop. All the charges were thru the jetpack I was using. Over 3G in 13 min. How can you protect yourself from these kind of…
how to sync
How can i sync my ellipsis?
yellow triangle when connecting to the internet
I use a Jetpac 6620L hotspot with a new Dell Windows 10 laptop that shows a yellow triangle when connecting to the internet. The triangle shows on the task bar at the internet symbol. My other computer is a Toshiba using Windows 7 that does NOT have the issue. Dell has reinstalled the operating system, updated drivers and…
Battery
Remaining battery life does not show up on screen on Verizon 7 tablet
ellipsis jetpack
how do I check messages on the ellipsis jetpack?
Data usage reported when 4g LTE Router is OFF
I have been having the same issues for several months now and cannot get an answer. My 4g LTE route was off for 5 days and still consumed data every 6 hours like clock work. Yesterday I performed a factory reset of the device and it then turned it off at 6:30 pm. When the device was power off, I checked my usage report on…
My screen flashes with black lines. Can this be fixed.
At times while on the internet certain pages will flash with black line of boxes marking it difficult to read or see anything.
Network extender Issues
I've had the extender for a few years. It's always sucked but at least it gave me something. I've about had it and am looking for some advise. Without the extender, our signal is nil. With the extender, if I have WiFi on, the cell signal drops to 1x with 3 bars and call quality is [removed] . It's choppy and very hard to…
I have Verizon unlimited do I need a jet pack to get wifi
How do I use my data as WiFi?? When I have updated or my devices need backed up it says I need to be on WiFi. I’m traveling and don’t have access to internet. Can I use my data just like a mifi does
Updating jetpack
Got a new smart tv and for some reason my jet pack wants me to do an up date on it. I also have messages I can't get to. I don't have a computer at home. Only iPhone. How am I supposed to do this. I know I have to go to an Admin page, but get no where on my phone
My tablet needs more scpace
Elipsis 10 is running low on space. How do I send stuff to mY sD card
Facetime application
Hello, I can I get Facetime on my eclipse 10 tablet? Please send me the steps on how to get it on my eclipse 10 tablet. Sincerely, Janet
Horribly slow jetpack at 3G
Two days ago I added the Jetpack 4G LTE AC791L to my account hoping it would solve my home internet service problem. I already have the new unlimited data plan that gives 10gb at 4G, then 3G speeds. I was told by the sales rep (Josh) that the 3G speeds would still be faster than what I was experiencing with my current ISP.…
Ellipsis 8 internet connection
I only have access to the internet by using my Note 4 Smartphone as a hotspot. I am no longer under a service contract for my Ellipsis 8, is it possible to connect my Ellipsis 8 through my smartphone hotspot or do I need a wifi connection with a router. If the hotspot is an option, please advise how to do that. I've added…
How long is a jetpack contract?
jetpack contract lasts how long?
Gear S2 Classic Sound Issues
I just received my Samsung Gear S2 Classic yesterday and I am having issues getting sound notifications. I went into the settings tab on my watch and I am missing the "sound" button, it goes from "Style" to "Vibration" to "Device" with no option to adjust the sound. Please if anyone knows how to fix this issue I would…
Does the Smart Hub have the ability to turn on UPNP?
I'm trying to host a Plex Media Server from my home network, and we use Verizon for all our internet because other providers don't operate in our area. I started out with a Verizon MiFi Home and Voice, which was running our My Cloud Server, But I needed to upgrade to a QNAP TVS 473 NAS in order to run Plex. The new NAS…
tablet runs slow
how do I clear the cookies or history?
SmartHub data uasge page the numbers do not add up.
On the SmartHub data uasge page the numbers do not add up. I show 3 devices with MAC addresses using 2.6GB yet my SmartHub usage is 6.7GB. Where is the 4.1GB being used? This data usage page is either inaccurate or the SmartHub itself is consuming more than half my data. Verizon please lets get to the bottom of this. My…
Launcher 3
Why do I get the error unfortunately launcher3 has stopped when trying to add widgets to my home screen?
Jetpack Pin
Where do I find my jetpack pin number. I am trying to set wifi up on my laptop, and it has asked for the pin number.
No Internet
Trying to connect my HP 255 lap top to the internet using a Ellipsis Jetpack ABB7, the computer finds the Ellipsis says it secure but NO INTERNET. What's up how do I get the interne, how does the computer connect to the internet thru the Ellipsis. thanks Gary
Data Usage
When I go to load a web page it can take 10-20 minutes. I use a Hotspot. I am wondering if this will use my data quicker, you know waiting for pages to load?
wifi problem
My jetpack wifi connects to my phone for a few seconds and then disconnects. I tried rebooting but the problem still exists. Anyone else ever have this problem and if so, how did you fix it?