Mobile Network (Archive)
Poor Cell Signal and Service
I am in a community in Nebraska that has had excellent cellular coverage until January 2023. Since January 2023, calls are dropped, calls can’t be completed, our phones and watches display the incorrect times and websites won’t load. I have contacted Verizon many times this year and there have been no improvements with the…
Call not going through, announcement 5
I was able to make calls to a certain phone number before but now, when I make the call, I get the announcement 5 error not allowing me to reach that person. We are able to send text messages to one another but I can't call the number. Please advise on how to fix this issue. I've tried blocking my number to see if I can…
Poor Service
I've had Verizon Wireless for 20+ years and have never had any issues, that's why I've never switched. Over the past 2 months or so I've had terrible service at my home (NW Ohio / SE Michigan) which had never been an issue before. I've talked to a quite a few family members and friends who live in the general area and all…
Poor cell service
I just moved to Asante in Surprise AZ. My cell service/reception is terrible. I might have switch carrier to get good service at my home
why is verizon sending me text alerts daily to return my old phone, but will not let the store accept the return or print a label so that I can mail
Verizon promised to send information in the mail about how to return my old phone for a $700 rebate. I ordered the phone 21 days ago. Instead, I began receiving daily texts advising me to return my phone. I checked on the Verizon app and was told to return it to a Verizon store. I made an appointment at the Verizon, went…
Unstable Cellular Signal
Anyone suffering from weak, unstable cell coverage in their area. We had some violent t-storms that swept thru our area about 2 weeks ago and since then cell coverage has been terrible. I have been chatting via text with Verizon technicians, ran some tests and reset network settings on both of our phones with no changes.…
Verizon Low Phone Service Signal
Dear Verizon, I was with AT&T for over 30 years and I just switched to Verizon yesterday. I woke up this morning and I had no phone service and then had to reboot my phone an notice that I only have 1 bar of signal. This doesn't seem very positive. What could be the problem. I live in town just 5 minutes from the Verizon…
I wish there was a way to report low signal
My school is a complete dead spot. The entire property you cant get any signal. Cant send or receive any messages, search anything up, or call. I feel like all around Utah I only get 1 bar and sometimes 2 or 3 if im lucky. I really wish that there was a way that I could report that there is no signal somewhere.
Dialing a US number
If I am dialing a US number why would I get a pop up message, "if your dialing an international number, charges may apply"
Verizon Travel Pass $10/day
So it would seem that there is no way to avoid using travel pass on vacation even if I'm going to a resort where wifi is everywhere and I've turned off mobile and roaming data as well as put my phone on airplane mode and turned off location services. Despite these measures, a travel pass still triggers. When asking support…
Verizon blacklisted my phone
I am not from the us .Have never set a foot there but my Iphone was gifted to me brand new and bought from an official reseller in Ghana . I have been using my phone since 2022 no issue no blacklisting till my phone started rejecting my sim for my operator to tell me that Verizon blacklisted my phone after it was reported…
Order hasnt arrived. After a week
I placed an order for an IPhone 14 Pro Gold on August 28th, it said 2 day shipping, it did not arrive on the 30th. I called Verizon Support on the 1st and they had me send my ID and proof of residence which i didnt know i had to to do but it said my order was accepted so cool. Two days later no phone. Called again and they…
3-4 bars LTE label displayed on iphone but no Data reception, very poor voice connection
I used to have lackluster but adequate data reception at 2375 Benden Dr, Wooster, OH 44691. For approximately the past two months I have had almost no reception despite my iphone displaying 3-4 bars and the LTE symbol. This is extremely frustrating given the phone display and that I used to get reception here. I've…
Poor Coverage for years
After years of waiting for a slight improvement, I am considering leaving Verizon. For 7 years I was hoping for basic improvements where I vacation in middle GA and of course the coverage has gone from bad to nearly non existent. With millions of apps on mobile stores, no app exist for reporting dead spots on Verizon. ATT…
Poor LTE data service Freeport Maine
Who else is having an issue with LTE 4G data in Freeport and Old Orchard Beach Maine? I’ll have 3 bars so can call and send cell service text messages, but trying to use “the internet” or anything else that requires LTE data is a no-go; like no data service at all. This has been going on for a few years now. I’ve been with…
I called customer service. I need to speak to a human at Verizon
I called customer service. I need to speak to a human
Poor Service in Castro, San Francisco (94114)
Usable cell service is still non-existent in much of area code 94114 (Castro in San Francisco, CA). We still don't really even have C-Band in many areas of the Castro. One would expect we'd actually have mmWave here as many areas of the neighborhood are dense and have a lot of traffic. Also, we only have Comcast (super old…
Can't call 800 numbers or the customer care number 611
I am not able to call 800 numbers or the costumer care number 611
Poor Coverage in 27502 started a few weeks ago
I have been a Verizon customer for 20+ years. For most of that time, I have stuck with Verizon because the coverage was hands down the best. Over the last month or two Verizon's coverage has gotten worse and worse. I live in the populous suburbs of Raleigh not in the stix. I work in office, also in the suburbs. Yet, if I…
Unauthorized changes made to my plan
A few weeks ago, without my knowledge, my daughter upgraded her phone at a non corporately owned Verizon store. With the purchase of the new phone a business line was added, which she was told was free , my plan was changed and services/perks added. I do not have a problem with her buying the phone however since she is not…
How to report a wireless service outage?
Trying to determine how to report an outage my entire town is experiencing at the moment and cannot figure out how to do that. Can someone point me in the right direction please?
Deadzone near BWI airport in Maryland
In Linthicum Heights, Maryland 21090 near the BWI airport we have a dead zone. It's had an extremely poor to no signal in this area since I started working here in 2008. My phone consistently reports a -104dmb signal outside. Often calls are dropped or do not connect at all. Text messages fail to send or receive. 4G is…
No connection where I work
I cannot connect to the internet when I'm at my place of employment or even driving in that area. Gilberts, IL 60136. In addition, there was no data connection at all on my phone, even when I was home, for about 48 hours for no reason. I have an unlimited plan and my bill is paid. I ended up having to reset my phone…
Poor Service
Why has your service gotten so bad since your company started 5g? I have never had issues until the company made this change. Now you cannot get service almost anywhere. I think you need to rethink just trying to make money and go back to the original company that cared about everyone having service and making sure their…
Network service horrible
I live In a suburb of Cincinnati with a visible cell tower about 1/4 mile from my house. Over the past 3 months our cell calls drop or cut out constantly. It’s impossible to make any calls. Cell service also same in entire neighborhood when I’m driving. I’ve been on troubleshooting more than once a month and today the…
Poor Service in Santa Clarita
Over the last couple of years I've noticed that my phone service particularly data service have significantly gotten worst all over Santa Clarita. I would have 3 bars with the LTE on my signal strength and still have a hard time getting data downloaded (loading pages) and sending text and text pictures.
NO CONSISTANT DATA SERVICE
I have a brand new phone, Iphone 14 Pro Max. I pay my bill. No matter if I change it from LTE to 5G to 5G auto, I do not have reliable internet data. Often I see "no internet connection" "you are not connected" and if something does load, all the page doesnt load. I pay 100$ a month for unlimited data I expect it to work.…
No service with 2 bars of LTE
Hi, I routinely have 1 or 2 bars of 4g LTE but when I turn of my WiFi I have absolutely no device. What is the point of the bars if it doesn’t indicate any type of signal strength? thank you.
Spam Texts
I have been getting around 10 spam texts per day for the last few months. I have tried contacting Verizon support and they told me to install call filter. However, this does nothing for text messages and is only designed for spam calls. Then support told me to forward all spam texts to 7726. I have been doing this for…
Commercial Yard Repair needed
How do I go about getting a commercial yard repaired after Verizon's contractor did some digging and left a mess? We can't mow, the grass they planted did not grow, the straw is a mess, and there is a dip or settled area that needs filled back in and leveled out. Who will fix this and when will it get done? This is in…