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Sudden Poor Reception Past Few Weeks, Multiple Devices, Resets Performed
Over the past week or two, my 5G service is now at 4G LTE with only 1 bar. I have a LG V600VM and had no issues prior. July 27 there was a configuration update, but didn't notice any changes. I also updated today Aug 7, and still no changes. I do not get any errors, just extremely slow services and no service. When I try…
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purchase an extender?
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Poor Service - SOS
I am beyond frustrated. My phone keeps dropping and going to SOS. My entire family, uses Verizon we are all having the same issue. This happens no matter where I am. It’s very inconvenient because I use my phone for work and calls often drop when I am with important clients. It takes several minutes for me to get rid of…
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Touchy internet service around 2pm
Is anyone else experiencing intermittent internet connectivity issues around 2pm that persist for a duration of a few hours, despite having a strong signal? Personally, I've noticed that when I have a full signal, it often coincides with periods of sub optimal internet service. TIA.
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Transfer upgrades
Hi, Are you still able to transfer upgrades in 2023 if so how does one do so? Thanks.
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Horrible service since s20 (2019 to 2021)
Anyone else having major issues with service since abt 2019 to 2021? Ever since I traded in my s20 I have had nothing but a terrible experience with verizon service. Calls wont connect, calls dont come through (straight to vmail when called), dropped calls, calls cutting out, text msgs dont send, dont receive text msgs. I…
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Disconnect fees after arrangements
So I set up split payments, auto payments. I paid the last payment on the 29th, was still in the current billing month. My service never disconnected and was hit with 200$ in reconnect fees. Like 20$ for an Apple Watch is like 3 months of Apple Watch service. So the rep says “ we will credit you half the reconnect fees”…
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Auto-Pay
I would like to enroll in Auto-pay but I receive the following message: "Your bank is currently receiving your Verizon bill electronically and you'll need to de-enroll from eBill in order to enroll in Auto Pay. Then, return to My Verizon to enroll in Auto Pay." To my knowledge, my bank is NOT receiving my Verizon bill…
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Home Phone Connect
I have a Verizon 4G Home Connect Box which is showing two bar signal strength with white standard flashing light though when I make a call on the landline connected to this box , I can bearing understand or hear the other party talking. Just started with this issue three weeks ago though prior had not issues. Can you…
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My House in a large Minneapolis Suburb is a Verizon Dead Zone. What Can We Do ???
We live in a very large Minneapolis suburb southwest of the city called Eden Prairie (zip = 55347). It's very populated, along with all the adjoining Minneapolis suburbs. This is not some "remote" area. Our neighborhood is very large, with lots of house's, most built in the 80's and 90's. All the house's on our block,…
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Cannot connect to Google via Verizon wireless
Last week, both my iPhone 7 and my wife's Tracfone stopped being able to connect with Google using Verizon wireless (not wifi, but cell network). We are on two different accounts. My iPhone 7 is through a business account at work, and my wife's Tracfone is prepaid. However, both use Verizon cell service. Last week, they…
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GPS drops out in Canada
During a drive through Ontario, Canada, several years ago, we experienced regular GPS "dropouts" with our Samsung Galaxy phones. We're going back next week, and we'd like to improve the experience if possible. Any suggestions for settings we should adjust to get the best GPS performance? Or should we rent a stand-alone GPS…
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How do I split my daughter's portion of the phone bill onto her own account?
My daughter needs to pay her own phone bill. How do I get her off of my plan and onto her own?
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Fort Hill Drive, Richmond, VA
The coverage at Fort Hill Drive in Richmond, VA is terrible. The calls can't connect, they drop and the connected calls break up and eventual drop. What's going on there? That area is supposed to have national 5G? You only get 1 bar when in that area.
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Terrible service
I've been having network issues for a couple years now, basically since I opened my own account. I was on my family's account before this and had some issues then to. That I can remember I've had to get my sim card replaced at least twice. Last time it was because my phone apparently just stopped reading them... I had to…
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LTE service degrading
Received a text from Verizon 6 weeks ago stating “we are making upgrades to the network.” Shortly thereafter, my LTE service went from never having a issue, to no signal.. I live in Austin.. anyone else have the same experience?
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No voice with network extender
I recently purchased a network extender from Verizon. Everything works except the person on the other line cannot hear me. Everything is connected. This has happened with multiple phones. I went through four hours of troubleshooting with verizon and was sent a new extender (they determined mine was defective). The new…
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Extremely Poor Phone Coverage in Albany, KY
How do I find out where towers are located in my area? Over the last 3 months, I have very little service at my home.
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Poor Coverage in Castro and Mission Districts of San Francisco
I see a number of threads have been opened about this issue dating back years. I live in the Mission/Dolores Heights/Castro (zip: 94114) area and work in Potrero Hill/SOMA area. I have constant poor connectivity on my iPhone 12 Pro, usually one or two bars, and frequent (3-5x per week) dropped calls. The problem persisted…
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Virginia Beach, VA In-Store Experience
I just left your store at 2861 Lynnhaven Dr, Virginia Beach, VA 23451. I was interested in cell, internet and television. A young lady with short, spiky blonde hair sat me down and explained that we may get interrupted as her and her father were "having a war". The phone rang, and not only did she take the call in my mid…
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Poor quality of signal
It's been a while from that time I spoke to Verizon with technical support. I was reporting that my area had poor-quality signal affecting my data speed service 5g though I live in a residential area and Verizon phone was said good service available in this area. not even gives me 2 bar signal on my new Samsung Galaxy…
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Novatel T2000 goes dormant and doesn't receive calls
I have Verizon Home Phone over the Novatel T2000. It has worked great over the past 2 1/2 years but very recently, it seems to go dormant and I am unable to receive phone calls. The caller hears a ring but it is delayed, it takes a few seconds to ring after the caller finishes dialing the number, longer than normal, as if…
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Poor coverage despite maps saying otherwise
Hi! our address is in Austin, Texas 78737. We just moved into this home and have terrible coverage. Throughout our home, outside and just about throughout the whole neighborhood we have 0 to 1 bar, max. We have endless dropped calls and terrible slow speeds when and if we are connected. Is there anything we can do? Can…
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Customer service
I had a fried SIM card on my Google pixel and went to the TCC store in Stillwater, Minnesota for service. Mallory was my representative and she was outstanding! Very friendly and knowledgeable. She got me fixed up quickly and I left with a smile on my face. Kudos!
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My house becomes a sudden deadzone over the past week
Over the past few weeks my signal became less and less and now after last night I get NO signal at all. I'm not the only one my girlfriend who has a straight talk phone is having the same issue
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Dead zone 02459
We recently moved to Newton, MA, zip code 02459, and the several block area has extremely poor service. There are hundreds of homes and a large condo complex, and everyone switches to AT&T. However, I've been a Verizon customer for so long that I would rather not switch. The worst area is centered around the intersection…
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No internet but I have 5 bars and 5g
So I have done all the trouble shooting to fix it. Realized it's a location problem with a tower. Support has told me it's a dead zone. I need this to work and it hasn't been a problem in my current location until a week ago. I'm so disappointed with Verizon at the moment. I'm currently shopping around for a need…
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my bill pay was used to pay someone else's verizon bill
I noticed I had two payments to Verizon each month for the past 6 months. One of them was my phone number, I had set up on auto pay. The other was to another phone number for someone in my town that I don't know. His account number was the one my bill pay account. My bank says that Verizon made a mistake and casued this to…
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Hotspot
I have contacted customer service numerous times on chat, then speaking in person to reps and visiting 2 stores. I have waited 3 months after being assured that I will have hotspot internet next billing period. My lake house does not have internet available and I need hotspot there for computer & tablet. I finally had to…
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Frustrated with Customer Service