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Canadian data limit
I was sold an international data plan. The sales team at virizon knew that I go to school in Canada (I upgraded in 2021) to the unlimited plan that gave me 2gb of high speed and unlimited low speed. This was perfect for my part living in Canada. recently Virizon notified me that my 50$ international usage limit had been…
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Samsung Galaxy S21 Ultra keeps hanging up phone calls
I woke up to a system upgrade completion. It's now G998USQS6EWD5 Now phone calls last anywhere from 1:30 to less than 5 minutes before the phone just hangs up. Is anyone else experiencing this?
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Service Issues?
We have two phones, an iPhone 13 and a 14. Starting around May 4th, we have been having constant problems with dropped calls, incomplete connections (you answer but the line says disconnected), and if the wifi drops, the cellular service does not kick in. We had an entire day where both phones were completely useless. We…
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Cannot trust wifi to call
When my phone is connected to wifi, my cellular service will show 0 bars, and I cannot make or receive phone calls. I have an iPhone 11 Pro Max, but I believe the problem to be my Verizon as I have upgraded from an 8 + with this same problem. I have also changed houses and wifi providers, and this problem still persists.…
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iPhone 14 lack of cell service
A week ago I traded in my IPhone 12 Pro for a IPhone 14 Pro. Ever since then, the 14 pro has horrible cell connection, losing singal when next to a window, having the service say “SOS” on the screen and even horrible sound quality. I had no issues on my IPhone 12 but since the new model 14 Pro, it’s been a nightmare and a…
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Why did I just start getting a "SIM card is not from Verizon wireless" notification? I haven't done anything with my SIM card
Why did I just start getting a "SIM card is not from Verizon wireless" notification? I haven't done anything with my SIM card
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Broken phone
My phone fell into the water today and is not functional so I need to sign into the my Verizon app on my tablet but can't retrieve the code.
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5g made my service worse
Where I live service was spotty before but nothing I couldn't work around. Now that there is 5g in my area, I get horrible reception! Constant dropped calls and my phone at any given time will just say "SOS" in the top right corner. If at anytime my phone says 5g, I have NO SERVICE. My phone calls drop, text will not go…
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Verizon Rep - Travelpass
I'm traveling to Guatemala tonight and turning on Wifi calling. Last time I did that, Verizon systems incorrectly charged me travelpass days even though I was using another local SIM card. Can somebody from the Verizon team send me a private message so that this doesn't happen again? Getting a credit last time was a…
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The Insurance that never was!!!
Ive got questions and would like sone feedback as to how to approach this moving forward. I purchased an iPhone 8 Plus from a Corp. Store on the 28th of November. I had gone in wanting to get the X but naturally it was sold out and not available. I was a little bummed and I was in a tough spot as I needed to get a phone…
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Device Health Check - Your phone can't automatically switch to a faster network if it's available. You're better off in LTE/CDMA or global modes for b
When I run the Device Health Check on the My Verizon App, I get the message: Your phone can't automatically switch to a faster network if it's available. You're better off in LTE/CDMA or global modes for better signal strength.
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Network coverage
Everyone in my area with verizon is having bad network coverage. Extremely slow to no internet and phone calls sound horrible at times. A mile from my house is a complete dead zone. A verizon cell tower is only 2 miles from my house. Can someone look into this? Area code 29541. Also this is something that started a few…
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Need to pay final bill
I need to pay my final bill. I ended service two months back and have not received final bill via e-mail and have been out of country for the last two months. Phone calls are out of the question as it is very expensive. I never would have thought that there would not be a way to do it over email with such a big and well…
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SOS
IPhone 11 goes directly to SOS mode. Full wireless service no cell. How can I reconnect to cell services? Tried rebooting and turning on/off cellular. Thanks! Nevin
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I need back on the internet
I need back on the internet
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The Slowest Data I've ever Had and not even 5G offered like my plan says im paying for
I'm supposed to have 5G Get more, turns out there are no Verizon 5G towers here, only At&t has 5G here. Even when my bill first restarts the data cap my phone is so slow. I've had it over a year now, its paid off. I've never had any issues with iPhones doing this before from previous carriers. I'll have 5 bars of LTE and…
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Slow data speeds despite full bars
Getting EXTREMELY slow 5G data speeds in the 96858 Hawaii region. Currently sitting at 4 full bars of 5G on my iPhone 14 pro max, but averaging less than 1mbps download and upload speeds when running my internal tests via Speedcheck. Anywhere else on the island my service is well above this average. Please help...
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Reporting a dead zone
Pike Creek, Delaware had the worst Verizon signal. At home thank goodness I have WiFi or my phone would not be connecting to anything. I have seen friends with ATT and they have zero issues. It has been this way for years. I'm thinking of switching to another service unless this gets fixed
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Voicemail quit working, asks for Mailbox number
I have two identical Motorola G Pure phones one is my late wife's which I am using as my main phone because it was my old landline number. It had her voice on it so I wanted to keep her message on the voicemail , it quit working a couple months ago. Now when I try to re setup the voicemail it asks for a voice mailbox…
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Verizon network is not that good
Verizon needs to put money into then network in central Florida(32751). I have a Motorola One 5G UW and whenever my phone says I have 5G. That means I do not get any internet access. Very few places that I get internet access when it says I have 5G. There are also places I get no internet access when it says I have 4G LTE.…
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International Monthly Travel Plan
Re: International Monthly Plan ($100/month plan) – with this plan if I am in a foreign country and call or receive a call from a phone number in that country, is there any charge for that call (assuming I haven’t exceeded the 250 minutes)? In 3 chats/phone calls with Verizon, I have gotten 3 different answers. I have read…
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Bad Website
OMG... this has got to be the worst functioning website AND app from a reputable tech company I have ever failed at navigating. I'm just trying to upgrade my phone and I can't tell you how many times I've had to log in while logged in. It may just randomly log me out too. I've confirmed this on a desktop at work, my…
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Verizon Cloud Photo Download 504 Time-out
I receive a 504 Gateway Time-out error when downloading my photos from Verizon Cloud to my laptop. My 14,000 photos take about 15 minutes to load from the Verizon cloud Photos & Videos tab, then when I select the Download icon I receive a 504 error after about 90 seconds. My laptop is a fast Lenovo ThinkPad X1, operating…
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user log from last month
How do I see my phone log from last month
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Poor service in Boardman Ohio
Where can I complain about poor coverage in an area? We have 5 phones with Verizon (LTE and 5G) and experience the same lag/no services in many areas of our community (Boardman, OH). In particular around my kids schools. Usually we have no bars or even when we have bars there is no service and SMS and calls don't even work…
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SIM-locked Iphone 7
Dear Sir, Madam, We have purchased the iphone 7 sometimes ago and the phone is not function with local sim. We are residing in oversea- Malaysia. Appreciate if you can assist to remover sim-locked for a 5years old phone. The Apple site FAQ : The carrier lock is not on the SIM card, it is recorded in Apple’s activation…
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Texting overWIFI
I'm traveling to Africa and plan on keeping my phone in airplane mode except when I have WIFI. Do I pay for texts that download when I'm on WIFI?
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Cell service coverage
I just purchased a home in Poulsbo WS. I was there today and noticed that I only got 1-2 bars. Should I be considering a Cell Signal Booster. Is there one Verizon recommends? Thank You, Alex
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suddenly getting "SOS only" no service on new iphone 13 mini
If someone could help me with this because I am beyond frustrated with Verizon right now. Three calls with Tech Support and no solution. Got an Iphone 13 mini last December and everything worked fine until Verizon brought the 5G Home service to my area (along with all the ads and emails to get it for just a few dollars…
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no phone service for 3 days
Completely unacceptable service and billing for a major utility/service provider. I have not been able to send or receive calls for three days and can't get an explanation or estimated time of recover. There's not a business contingency plan? The online support and web site in general is a complete maze that makes the user…