Mobile Network (Archive)
When will Verizon give us the service we over pay for?
When will Verizon give us the service we over pay for. I did everything I was told to do. Got a new phone purchase a 5G plan. Had new phone replaced. I have not had adequate service since you went 5g. Now I find out that there are even many 5G towers in my area, so I am paying more for a service that is not available. My…
Phone Number/Line Stuck in Limbo
Our line transfer process has been a nightmare. We have been trying to save money by moving to a two line plan. But one phone line kept getting an error during the transfer process. Initially we thought it was a bad sim card. Not a problem, I could easily go into a Verizon store to swap it out. The official Verizon stores…
how to make a post dated payment?
I have made a post dated check payment in the past via an automated system when my phone service was disconnected. I am wanting to pay my bill with a post dated check while I have service,but can't find the contact number to do so.
8 hours to try and activate esim
Does anyone else have the worst customers service with Verizon? i have never in my other 2 services with tmobile or at&t experienced customer service this bad, i called to see what was wrong with my internet service and after they reset it on there end i turned off and on my phone and turned on to no service at all, so…
Verizon deleted my phone number w/o consent (current on bill and have a 5G phone)
Hi, Verizon has deleted my number w/o my consent and assigned me a new phone number, also without my consent or notifying me. I was told it was due to retiring CDMA to move to 5G, however my device has been an iPhone 13 Pro and Verizon support has told me numerous times I should not have been impacted by this and has…
IMEI Works On Verizon's Network But Not Verizon MVNOs
I have two unlocked Motorola phones whose IMEIs will not work on MVNOs that use the Verizon network. When entering the IMEIs in the MVNO BYOP form the error message says the phone is "incompatible". The same IMEIs show as compatible when entering them directly on Verizon's website. One of the MVNOs, Visible, is owned by…
3g replacement phone program
Is the 3g replacement phone program still available? I'm asking for my father. He still has a flip phone with the 3g network, he's had it for YEARS, but he started using a smartphone because if the switch to 4g. Hes a senior and retired and lives alone, and has NO idea about ANY technology. I just saw that you they were…
What is going on with customer service?
I've stayed with Verizon for years and years because of their great customer service. Now, I am seriously considering leaving due to the lousy customer service. I've spent over an hour trying to get an issue resolved. I travel a lot and use the international plans, mostly the one month for $100. I first tried enrolling…
Poor/non-existent coverage
Living in W. St. Paul, MN. Located a mile south of the capitol of St. Paul, in this major metropolitan area. Been here since 2003. The entire time, when going outside my house, I seldom get LTE, it's mainly 3G/No Service. Have to operate my iphone on wi-fi calling, and internet use. Have asked about his many times, with no…
IMEI in phone doesn't match Verizon IMEI
The IMEI in my #Samsung Note 10 Plus 5G settings does not match the IMEI that Verizon has listed for my phone on my account. I tried to get my phone serviced with Asurion, and they could not process the repair because the IMEI from Verizon did not match the IMEI in my phone. Tech support has suggested a new Sim card. Tech…
Customer Care Representative: Jessica | Worst Ever
I am on the phone with the worst customer care representative of all time. She is not interested in offering a resolution for me as the customer. I am concerned that the policies and procedures of the company have created this poor attitude and customer service. I believe that Jessica needs to transfer me to the supervisor…
Towers
I moved to where I live right now in 2018, I have been on countless hours of customer service calls, have tried every troubleshooting option under the sun, but yet since 2018 the service in my entire area has been constantly degrading, down to the point where I'm only getting about .265 kbps for download speeds, it'll…
phone unlock
how can i use other sims if i'm abroad?please help me unlock my phone
Can't accept Terms and Conditions
I see that this problem has been ongoing with Verizon orders since 2014! I mean, seriously? I purchased an iphone13 Pro on preorder and my order is on hold. It says I need to accept Terms and Conditions, but it wont let me. I spoke with 3 reps and they all say it's fine on "their end" and yet my order is still on hold. I…
Locked account
Locked account desperately seeking help from Verizon I have made escalated tickets many of them No one can figure it out they create a new ticket and tell me wait another 48 hours I have seven or eight tickets nobody fixes it when you call Verizon chat with Verizon they make a ticket it’ll be fixed in 48 hours not…
how to obtain a log of missed/declined calls needed for harassment claim
how can i obtain a log of missed and or declined calls needed to prove im being harassed.
Verizon gift card and Autopay
So I get all these gift cards from switching back to Verizon, and I'm told I can use them to pay my monthly bills....well, that's partially true. I'm set up on Autopay, so it appears there is no way to use these gift cards to pay your bill without losing the Autopay discount of $10 per line. So I'm not going to give away…
VERIZON WIRELESS BELIEVES BUSINESS CUSTOMERS DON'T MATTER!!!
My wife and I both have side businesses in addition to our primary jobs. Our tax person said if we setup a business account under the business name, we can write off a portion of our cell bill. We have been Verizon Prepaid customers for years and years, so I looked at a Verizon Business account. While on the website, a…
Calling when abroad in Australia
I am in Australia with an international plan. Unable to complete calls
poor coverage
I do not get mobile cellular service at home and near my home. It is getting progressively worse with the conversion to 5G.
Call Filter
So I just received a text message from Verizon that the Call Filter Plus service is increasing in cost to $3.99 on 9.28.2022 which is in the middle of my contract period. After calling customer service, they made me aware that a call filter was free with the Legacy Unlimited everything plan I already have! (I've been a…
Poor data service for texting
The data service is very bad in the IGA grocery store in the city of Camano Island. It is typically about 5 minutes between text messages. One can leave the store to get a two bar signal.
All mobile services are down in 92833
Hello, I live in Starbuck street, Fullerton, CA, 92833. 5G UW, 5G, LTE services are unavailable in my neighborhood since yesterday afternoon. Phone calls and data are unavailable both. I think the base stations near my home is broken. My iphone displays it connected to LTE service with very week signal (1 of 4). Also, it…
Use Verizon “Wi-Fi Calling” with Foreign eSIM data connection?
If I keep my physical Verizon SIM in the phone and add a foreign (data only) eSIM while traveling to Europe, can I still make receive Verizon calls/texts if I turn off the Verizon SIM (similar to WiFi calling)?
800 trade in credit is a lie.
I upgraded my 4 phones while talking with a Verizon rep. Online trade in and upgrade stated I would receive $800 dollar credits for the phones I traded in. I was told they would ship my phones to the addresses needed and that they would send return labels. I confirmed the shipping addresses 3 times. The phones went to the…
Coverage map said my area would have great coverage. I only get 1 bar in my home and 2 outside.
Horrible coverage with Verizon. We need a tower in Estrella mountain Ranch. Put one in at the new fire station, just 2 blocks away. would cover the whole SW side. One bar for over 10 years yet I still pay $150 per month.
wireless outages
how is someone supposed to report an outage from their phone if that is what the problem is. Nothing on this website that I can see says we're in an outage area, yet... we haven't had wireless capabilities since yesterday!
porting over old phone number
I have been trying to contact customer support to port over my old number for two days now and I keep getting the same message, "We are having technical difficulties right now, please try again later." Anyone else have a problem with getting this simple task done?
Won’t let me accept terms and conditions
Preordered for the Apple Watch 6. I already signed T and C with agent on the phone. Now it’s telling me order will be cancelled October 19 if I don’t accept Terms and conditions. Unfortunately My Verizon app won’t let me do that. Agents on the phone are also unable to help.
iPhone cutting out on calls
I have a iphone 12 version 16.11 iOS. Voice cuts off during phone calls and caller misses words/phrases. This only happens in my home. This also happens on my daughter's phone when she is at home. Any thoughts would be appreciated.