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FL Poor to NO service (Hernando Co)
When we first moved from Nextel (yes it’s been that long, walkie talkie phones people) to VZ we had great service in our small town in FL (zip 34601). Over the last 2 years service has gone from poor to nothing when you’re in downtown & on the major roadways. We’ve always had iPhones, currently I’m on the 14ProMax. How do…
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Voicemail goes directly to roaming
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Voicemail Issue
I have a Samsung Galaxy s21 with basic visual voicemail. In the last two months, I no longer have been receiving notifications for voicemails. When I view my visual voicemail, it only shows me my old messages from before this issue began. When I dial *86, I can retrieve my messages, but I'm still not getting notifications…
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Porting rebate
About a month ago I spoke to someone about the rebate for porting my number over back in October and was told I would get it during the month of January. I still have not received it. I spoke to several agents and a supervisor. Now being told I didn’t submit a rebate form I never received. Has anyone else had issues with…
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Poor service throughout our entire neighborhood.
#Franklin, Mass #poorservice #poor customerservice #dropped/inaudiblecalls #firingVerizonwireless i live in a large town. My neighborhood has the worst service. Immediately calls drop, become inaudible or the person on the phone cannot hear me. This problem is consistent for over 1/2 a mile around my house. My neighbors…
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4GLTE Network Extender problems
Hi Verizon-This evening I am receiving very poor customer service. I am currently on hold and talking to the 3rd associate on your team. I am looking for assistance regarding logging into my network extender. The 1st associate could not help me and transferred me. The 2nd associate put me on hold and suddenly a 3rd…
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Yet Another Zombie Disney Bundle Add-on
It's the Add-on that simply wont die.... Working with an online Verizon agent in November I updated one of my lines from Start Unlimited to Play More Unlimited 5G. We were a few months into the Free 1 year Disney Plus promo and with the upgrade were supposed to update to the The Disney Bundle (Disney+, Hulu & ESPN+)...…
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trace never received and it's been over 6 months
HI there, wondering what else I can do? I've called repeatedly, even had 2 Verizon stores helping me and several calls, probably over 10. This is a nightmare! July 1 - called customer service 800#, ordered 7 phones. 7 phones on a trade in your phone promotion for a new iphone or Android. July 3rd, received phones but…
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no usable data service
I have 3 or 4 bars of signal but no data service for the past few days in 71667 Star city ar. both of our iphone 13 phones are affected. If I travel north or south of star city data service is ok. speed test will not run just get an error. web pages will not load at all. seems to be the star city cell is very congested.…
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Upgrade/change plan Fees
I am outraged by the constant PENALTY FEES that loyal, long-time Verizon customers, are being 'forced' to pay! These are not fees, nor true service. These fees are outright penalties being charged for no other reason than greed. Nickel and dime-ing customers for every little change. Verizon is one of the best cell phone…
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Blacklisted Phone
I work for a call center for a Healthcare organization. Our telephone number is being blocked by Verizon as spam. How do we get this corrected? It is currently affecting patient care. #verizon
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Miss-directed tech help call
After Verizon shut down the 3G network in my area, our 4G phones cannot connected with a network unless we leave our neighborhood. Live chat and phone calls with a total of 12 Verizon agents plus a visit to the local Verizon store, all of which has required about 6.5 hours out of my life so far, has yielded no solution and…
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Horrible Coverage
We switched from T-Mobile to Verizon in May and it has been the biggest regret. Service is absolutely awful. We live in a big suburb of Denver, CO (Zip 80122). We are by no means in a rural area. We are 1 mile from a Verizon store and every call in my home drops at least once. Often times my phone won't ring and I'll have…
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Verizon / UPS Lose Another Trade-In
There are so many messages on this topic, I wonder how many trade-ins Verizon / UPS successfully process. I get the kit in the mail to send in my old Pixel 2 and send it out the same day. Next thing I know I'm getting reminders to send my trade-in to Verizon. wait wat ? I did that already. A quick google search shows this…
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Roaming
My husband just text me. Said that he is not able to place a call it says that he is roaming into call Verizon. But obviously he can’t call anybody because he can’t call out lol. Does anybody have a solution?
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Terrible 5G coverage in 90032
Verizon has the worse 5G coverage in El Sereno. I've lived in El Sereno for 20 years. I was happy with Verizon till they switched to 5G now the coverage is horrible.
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Chat Log "Missing" / Rebate Scam / Awful Customer Service
I do not understand how such a massive company can have such shady and careless customer service. I chose to switch to Verizon specifically because of the BYOD $250 rebate offer in January. I try to be very careful to read fine print... I even realized I made a mistake by selecting a "shared plan" and caught it right after…
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Blocked Number Still Called w/o Area Code
My mom was getting a call every day from a number that was supposedly a division of Blue Cross. I blocked the number. The next day the number called again w/o the area code. How is that possible and how can it be stopped?
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Using iPhone 12 mini global model (a2399)
Hi all, I am from Germany and will be visiting US for around 4 - 5 months this summer. I have a a2399 iPhone 12 mini and would like to bring it with me and get a Verizon mobile plan for it. Based on a frequency check my phone should work with the Verizon network. Though, I've read some info about issues with actually…
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Verizon service drops and getting worse
We've lived in the same house for quite a while and have always had poor reception (1 to 2 bars) but over the last few months the dropping/can't make calls and not able to text issue has gotten significantly worse. Many others in our subdivision have expressed the same sentiment too. My work phone (iPhone), personal phone…
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Neighbors network extender
Can you make the new Verizon network extender a closed network? All of our devices are connecting to there's and its been a huge problem!
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Verizon Trade-in Issue. Verizon claim they received different devices
We sent in our trade-in devices, 2 Note 10 and 2 S10 phones. The IMEI numbers match and if you look up, the devices are what were supposed to be sent in. We got an email saying the devices you received are S5 in red and the promo credits will be removed. We spoke to Karen & she confirmed the IMEIs. If you look up on the…
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xfinity is trying to get me to move from Verizon
So I'm on the phone with Xfinity. Trying to get my bill down. And they know I'm a Verizon customer. And keep saying ........."just move your phone with Xfinity. There is no difference in your service at all. We have an agreement with Verizon. Just move your phone and save XXX $$$ a month. It's a no-brainer." There has to…
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Need to Resolve Data Service Failure Issue
The Verizon wireless service, which has been marketed as being the best available, has in my experience, fallen way short of that claim. My boyfriend and I have both of our phones, which were purchased through Verizon, on the top tier 5G post-paid service plan. His phone is a Galaxy S21 Plus and my phone is a Galaxy S22…
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Morgantown, WV Service
I live in Morgantown, WV. The Verizon network in this city is very unstable. Data in certain areas is extremely slow or just does not work, even with 3-4 bars of LTE. Calls are also frequently dropped. I have never had a problem with Verizon service in other towns and cities across the country. I wonder what is so…
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When is 5G coming to my area (Aspen Hill, MD)?
I have 5G in my wireless plan but only get weak 4G signals in my home area. When can I expect my local towers to be upgraded to 5G?
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Is there a way to pull up a previous chat session?
Is there a way to pull up a previous chat session?
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Dead zone Concord center
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Report Poor Coverage
Please check the coverage in zip code 42167. Service drops about 50% of the time, so we can't make phone calls and text messages are arriving hours late. This is a problem for every Verizon user at my place of work, not unique to one or two people. The Verizon Coverage Map says we're covered, but there is definitely…
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Group Text Displaying Number Other Than The Originators Number
I am having an issue with a strange number showing up as me when I am in a group text. The receipients I am sending to all see this strange phone number and not my contact name that is in their phone . This only happens when I generate the group text and not when any of them start a thread. They all see the same strange…