Mobile Network (Archive)
hook up printer hp envy 6000 needs 2g connection
cant hook up printer to verizon 5g think its looking for 2g hp envy 6000
Whitelist Request from EnCirca for Verizon Customers
Hello, On of your customers on Verizon cell service is being blocked from accessing our site. We are EnCirca. We are your customer's domain registrar and hosting provider. She cannot reach her website, cPanel or webmail from her cell phone. We would like to be removed from your blacklist. Please unblock this IP address…
Returned a modem, Verizon charged me for, now disconnected my phone...
I returned a modem, that yes given was a bit later than they wanted, so they charged me $300, I get that, they have the modem back now and are saying 1 - 2 billing cycles to get the charge removed, I unfortunately cant afford an additional $300 right now, so I contact customer service and advise them of the situation, long…
VerizonUp Dollars Earned with Verizon Credit Card
Every month I need to waste time using my VerizonUp dollars to pay a portion of my wireless bill. You cannot apply the dollars until the bill has been made available. Can't there be an option to auto direct these dollars to my bill?
international Messaging
I am currently In Grand Cayman and signed up for the Verizon Unlimited International Plan before arriving here. I have had no problems calling out or receiving calls (both local Grand Cayman calls and US calls). I have also had no problem sending texts to Grand Cayman cell phones and US cell phones. However I have not been…
MMS Stopped Working on ALL Phones on My Account after Changing to the 5G Plan
MMS stopped working on ALL 6 phones on my account after changing to the 5G plan 8 days ago. Thus, none of us can send group texts or text photos any more. I contacted tech support and spent a couple hours exhausting all troubleshooting procedures with both level one and level two tech reps, including resetting my settings.…
UPS lost phone, Verizon will not take responsibility?
Hello, I have called since July 2022 on my husband's trade in phone that was to recieve an 800 trade in credit. We have all of the information such as tracking number of device trade in, pictures of package with tracking number, UPS confirmation slip number (and picture of package slip), last available tracking screenshot…
Prepaid: Swap phone, keep plan?
Hello! For context, I have an S9 on a $40 (5GB, I never use it all lol) plan that, after loyalty discounts, I pay $25 a month on. However, my S9 is at the end of its life right now and I really can't afford to be switching to a postpaid plan and paying $100+ a month. I have an opportunity to potentially bring an unlocked…
Military Unlocking
So I’m over Verizon wireless! If your military run! Here’s why! I came to Verizon a few weeks ago! Bought my 14 pro max in full then signed up with Verizon! I’m an officer of the armed forces with a really high security clearance. They kept asking when, where and why? I kindly told them, I cannot disclose that information!…
How to thank a wonderful verizon employee?
Verizon, I have searched your forums and see canned responses, but I would like to specifically know how to thank a call center employee that I didn't get the name of when we were speaking. I obviously have the exact time I called and it is under my account. I tried calling Customer Service to ask for her first name or the…
Announcement 19 Call Restrictions
Yesterday, everyone who had tried to call me was getting a message saying my number had call restrictions. I called Verizon and they reset my network settings and I appeared to have worked for a few hours. Now this morning, everyone is getting this message again. I have never had issues like this before. I'm so upset. My…
Verizon lying about conversations that I have copies of
How do I file a complaint with Verizon? Are all records kept of customer service conversations? I was told by customer service since I had no service (when I was told before I switched that I would) they would forgive the rest of my phone payments so I could switch. I have the entire record of this conversation. They are…
LTE Network Extender
Can 2 LTE Network extenders work in tandem instead of interfering with one another? I had 1 set up initially but wasn't getting good range on opposite side of house. Set up a 2nd and calls were breaking up constantly. Seemed like interference. Trying to figure out if I can get full home coverage with 2 of these without…
Awful company and Employees
This company has brought me nothing but problems. My phone does not work because I get SOS 10 days after the purchase of the account and phone. A phone call was made where I was told to wait and the case will be tracked. Upon waiting nobody had called me back. So I reach back out and come to find out the guy never made the…
5G UW Slow in 92649
5G UW on my new iPhone 14 Pro is anywhere between 2 and 22 Mbps at home. I checked inside and outside. No difference. This makes getting Verizon Home internet a no go... I was getting around 1.7 to 5 Mbps on the home internet device no matter where I put it. At work in Fullerton, 92833 - my iPhone gets between 220 and 480…
Temporary Coverage
Is there a way to get a temporary tower installed for an event in my area. I'm on a board for this event and would like to have some coverage problems fixed that we have been having.
How to add LTE Network Extender in my devices?
Hi, Anyone knows how to add 4G LTE Network Extender 2 in my devices? I 'd like to user Configure Access Settings to set the extender to close mode. It seems I have to add the extender in "my deivces" first. Cheng
Promotion issue
I was informed by over the phone rep that my trade-in phones value was $800 and that was based on my imei that he looked up. After the return they changed my value to $0 and stated "not the expected device". That's funny because the report show the imei number of expected and received devices match. Seems like there is…
Verizon's policy on acceptable forms of identification for in-store purchases
What is Verizon's policy on acceptable forms of identification for in-store purchases?
What should you do after a CS agent hangs up on you?
I was trying to make a payment today and I was hung up on by an agent named Rozenna after expressing interest in speaking with a supervisor following that call. I called back immediately and went through the prompts again and was again connected with Rozenna, who denied ever speaking with me before and said her shift just…
Horrible coverage in highly populated area: zip code: 91381
My wife and I both have Verizon 5G cellular iPhones. We have the most up to date carrier settings and did every other troubleshooting step recommended by Verizon. Yet, in zip code 91381, a highly developed, well populated part of greater LA County, we cannot get any 5G or even LTE signals. Yesterday, we even had trouble…
Samsung 4G LTE Network Extender Issues
My location on the network extender says "Unavailable"; it has the blue light solid on the front which indicates it is working properly; i have checked online at it's IP address and it all appears to be set up correctly but the location always says Unavailable; is this normal?
Terrible Customer Service Rep
All I wanted to do was to change my service from a galaxy tab to an iPad. An iPad that was previously used on this account. I gave the info to the "chat with a bot" feature, which then transfered me to a rep that received none of the info from the useless bot system. In the 3rd or 4th message I gave a complete rundown. I…
Is VZaccess manager compatible with Quicken?
Is VZAccess manager compatible with Quicken?
Remove IPs from Blacklist
On behalf of my company, I'm trying to remove from the blacklist emails coming from skyone.org to verizon emails ending in @vtext.com. I've been bounced around back and forth with technical support with no resolution. I was told to talk to someone on a "business level" at Verizon Communications but cannot get through to…
Where is my $200.00 trade in credit.
Oct 2022 I ported over 3 devices and traded in 3 iPhone 11’s to preorder our desired new 14’s. Once we received the phones I called to make sure everything was good to go with the trade ins I was assured I would be receiving $200.00 per line in gift cards to spend at the Verizon store. A week later I called back due to the…
Damaged Verizon Utility Box
We have a damaged Verizon Utility Box on our property. Address is {edited for privacy}.
Horrible Coverage
I switched my account over a month ago for Verizon wireless. Why did I do that? I have the worst coverage
No Cell Service at Train Station Poughkeepsie, NY, 12601
Verizon, It's 2023, there is no reliable service in a train station located at 41 Main Street, Poughkeepsie, NY 12601. It's frustrating to know that we pay good money for "America's most reliable network" but yet AT&T has service in this building. For some of us that not only work in this building or commute from here or…
Rebate
I was offered verizon bundle at Christmas when I upgraded my phones. In the bundle I got earbuds and was to receive a rebate for them. I have yet to receive my rebate and verizon acts/seems to can’t find it. But if what Verizon says calls are recorded then when I place my order and the verizon representative offered by the…