-
Miss-directed tech help call
After Verizon shut down the 3G network in my area, our 4G phones cannot connected with a network unless we leave our neighborhood. Live chat and phone calls with a total of 12 Verizon agents plus a visit to the local Verizon store, all of which has required about 6.5 hours out of my life so far, has yielded no solution and…
-
Horrible Coverage
We switched from T-Mobile to Verizon in May and it has been the biggest regret. Service is absolutely awful. We live in a big suburb of Denver, CO (Zip 80122). We are by no means in a rural area. We are 1 mile from a Verizon store and every call in my home drops at least once. Often times my phone won't ring and I'll have…
-
Verizon / UPS Lose Another Trade-In
There are so many messages on this topic, I wonder how many trade-ins Verizon / UPS successfully process. I get the kit in the mail to send in my old Pixel 2 and send it out the same day. Next thing I know I'm getting reminders to send my trade-in to Verizon. wait wat ? I did that already. A quick google search shows this…
-
Roaming
My husband just text me. Said that he is not able to place a call it says that he is roaming into call Verizon. But obviously he can’t call anybody because he can’t call out lol. Does anybody have a solution?
-
Terrible 5G coverage in 90032
Verizon has the worse 5G coverage in El Sereno. I've lived in El Sereno for 20 years. I was happy with Verizon till they switched to 5G now the coverage is horrible.
-
Chat Log "Missing" / Rebate Scam / Awful Customer Service
I do not understand how such a massive company can have such shady and careless customer service. I chose to switch to Verizon specifically because of the BYOD $250 rebate offer in January. I try to be very careful to read fine print... I even realized I made a mistake by selecting a "shared plan" and caught it right after…
-
Blocked Number Still Called w/o Area Code
My mom was getting a call every day from a number that was supposedly a division of Blue Cross. I blocked the number. The next day the number called again w/o the area code. How is that possible and how can it be stopped?
-
Using iPhone 12 mini global model (a2399)
Hi all, I am from Germany and will be visiting US for around 4 - 5 months this summer. I have a a2399 iPhone 12 mini and would like to bring it with me and get a Verizon mobile plan for it. Based on a frequency check my phone should work with the Verizon network. Though, I've read some info about issues with actually…
-
Verizon service drops and getting worse
We've lived in the same house for quite a while and have always had poor reception (1 to 2 bars) but over the last few months the dropping/can't make calls and not able to text issue has gotten significantly worse. Many others in our subdivision have expressed the same sentiment too. My work phone (iPhone), personal phone…
-
Neighbors network extender
Can you make the new Verizon network extender a closed network? All of our devices are connecting to there's and its been a huge problem!
-
Verizon Trade-in Issue. Verizon claim they received different devices
We sent in our trade-in devices, 2 Note 10 and 2 S10 phones. The IMEI numbers match and if you look up, the devices are what were supposed to be sent in. We got an email saying the devices you received are S5 in red and the promo credits will be removed. We spoke to Karen & she confirmed the IMEIs. If you look up on the…
-
xfinity is trying to get me to move from Verizon
So I'm on the phone with Xfinity. Trying to get my bill down. And they know I'm a Verizon customer. And keep saying ........."just move your phone with Xfinity. There is no difference in your service at all. We have an agreement with Verizon. Just move your phone and save XXX $$$ a month. It's a no-brainer." There has to…
-
Need to Resolve Data Service Failure Issue
The Verizon wireless service, which has been marketed as being the best available, has in my experience, fallen way short of that claim. My boyfriend and I have both of our phones, which were purchased through Verizon, on the top tier 5G post-paid service plan. His phone is a Galaxy S21 Plus and my phone is a Galaxy S22…
-
Morgantown, WV Service
I live in Morgantown, WV. The Verizon network in this city is very unstable. Data in certain areas is extremely slow or just does not work, even with 3-4 bars of LTE. Calls are also frequently dropped. I have never had a problem with Verizon service in other towns and cities across the country. I wonder what is so…
-
When is 5G coming to my area (Aspen Hill, MD)?
I have 5G in my wireless plan but only get weak 4G signals in my home area. When can I expect my local towers to be upgraded to 5G?
-
Is there a way to pull up a previous chat session?
Is there a way to pull up a previous chat session?
-
Dead zone Concord center
-
Report Poor Coverage
Please check the coverage in zip code 42167. Service drops about 50% of the time, so we can't make phone calls and text messages are arriving hours late. This is a problem for every Verizon user at my place of work, not unique to one or two people. The Verizon Coverage Map says we're covered, but there is definitely…
-
Group Text Displaying Number Other Than The Originators Number
I am having an issue with a strange number showing up as me when I am in a group text. The receipients I am sending to all see this strange phone number and not my contact name that is in their phone . This only happens when I generate the group text and not when any of them start a thread. They all see the same strange…
-
Poor signal in Wilton CT town center
Verizon signal has been very poor in Wilton town center (06897) for a long time. I and my friends noticed that it is getting worse. Today I drove around the town center and it had been consistently 1 bar signal with "LTE" showing on the phone. But in reality, the service was completely useless - I couldn't make any phone…
-
Voicemail not working - *86 get busy signal - call forwarding off
My voicemail is not working. When someone calls it says a Verizon message that I’m busy. Call forwarding is off and *86 goes to a busy signal. I ran through all of the initial troubleshooting with Verizon yet it’s still not working. What do I do now?
-
Voice quality issues
Ever since 5g home internet became available on my area our voice quality has been terrible. You will be on a call and out of nowhere you can no longer here the other side or the other end can’t hear you. We have four lines two different model phones but all experience the same issue. Once we leave our home area we no…
-
Unbelieveable Disconnect.
I have no idea what the next step is to getting reconnected. Not to mention the reconnecting fee. My bill was due on the 26th. I paid. My account showed 0.00 so I thought I was in the clear. Then....the disconnect. I was mad of course. So I paid an additional 10 dollars. My service started working again. Until yesterday.…
-
No Service
I have no service in Washington Ga, I have not had service for 3 days. I can't receive txt messages, emails, calls. What is going on with Verizon's service area, it has been getting worse and lots of people are switching to ATT, should I just switch or is this going to get better. Sincerely 30 year customer
-
Verizon won't unlock my number?
I've been a Verizon customer for about 4 or 5 years and am trying to transfer my number to Mint Mobile to save money. I keep getting an issue when trying to do the transfer that says "remove number lock from Verizon account". The number is unlocked and I had two Verizon employees confirm it was unlocked. On the app, the…
-
Voicemail notifactions
For the last month or longer I have not been getting any notifications when I get a voicemail. I have to manually refresh to get the voicemail. I have a Samsung S20+.
-
Full 5g Bars No DATA!!!
Sometime last year in 2022 the Verizon data service has been terrible! Funny how it coincides with the 5G rollout. 5G was supposed to give us blistering speeds and tons of data. However, this is not the case. I am paying for 9 devices on my plan and a car payments worth of $ per month to get ripped off now. Most of the…
-
Equipment Charges
I was charged a restocking fee and never received my item. I want a refund.
-
poor cell signal strength in northridge, california.
-
Trade In $700 Gone
In April of 2022 I accidently destroyed my iPhone 7+ and needed a new phone. I had just received a promotional email from Verizon for a new iPhone 13 Pro Max which included a trade in of my current phone working or not. Great deal. I called Verizon and made the deal. The rep told me all was good, including the trade in and…