Mobile Network (Archive)
conflicting trade in status information is very concerning
Ordered a new phone, selected a trade-in offer, I made sure the device was wiped,clean, and packaged securely and sent back in the box with return label as instructed. on 6/14 I got a tracking update from UPS saying it was delivered to verizon. 2 days later I got an email telling me to ship my phone with a link to check my…
Hurricane Ian
To whom it may concern, On 9/28 Hurricane Ian made landfall near Fort Myers Florida. Immediately after the storm passed, the level of service that Verizon provided was not acceptable. Being a business owner and trying to manage 13 businesses within SW FL was about impossible due to lack of communication through the Verizon…
Verizon fraud prevention fails
Hello, I placed an order for a Jetpack MIFI a couple of days ago. Everything seemed just fine until Verizon fraud prevention requested proof of identity. I logged into my account using my laptop, and clicked the button to provide my proof of identity. Rather than having an option to upload any file or anything, the website…
Account placed in collections that was never activated - might have to cancel internet
I signed up for 5g internet and only INQUIRED about switching my cell service to Verizon for an extra discount on the internet. I never received the materials in the mail and still owed on my phones too much from ATT to switch so just kept the 5g internet and left my cell service to ATT. Yesterday I got a notice of a…
Not getting the
I am at my wits end with Verizon. In May I started hosting a Ukraine family that is displaced because of the war. There was a promotion for trade in a phone, get an Iphone free. I ordered two, so they would have means of communicating in English and be able to talk to family members in Europe. There were all kinds of…
$200 Gift Card for Switching Not Received
I switched to Verizon on 9/9/2022 with 3 lines. At the time of making iPhone purchases, I asked the agent in chat to show me how to submit applications for the $200 per line gift card. I followed all the steps and submitted the applications. I was told at the time the applications were successful and I would receive status…
Ridiculous slow Data Speed
Apprears Verizon has an issue with slow data speed in Jonesboro AR. Particularly in town around popular businesses such as Sam's and along Red Wolf Blvd. Some of my test were ran while driving by the Verizon store. Its ridiculous. Are speeds being throttled back or just not able to handle the traffic? Is this on purpose to…
900070001528 Message
Just received a text from 900070001528 saying to call 800.922.0204 for a $20/month loyalty discount. Is this legit?
Unbelievably Terrible Customer Service, Over 8 Hours of My Life Wasted
On September 9, I preordered an iPhone. I received a confirmation email and was told the estimated delivery was September 23. On September 16, I received an email that there was issue processing payment, so I put in my information again and the payment processed. It is on my credit card statement. The estimated shipping,…
Home internet too slow
#home internet# too slow
Collection
So I have been a Verizon Wireless customer for 14 years, 8 months ago, I got married, It was suggested by Verizon that we merge our two accounts to one account, made sense paid the balance Verizon said was owed merged to one account, ran credit yesterday , a collection account for 122 dollars from the same number which we…
Complaint about service NOT received and how I was treated
I am registering a complaint about the Verizon store and it's management staff located at 5113 ROUTE 30, Greensburg, PA 15601. I needed to switch numbers on cell phones and went to this location on Wednesday, October 5 for assistance to do so. I had attempted to do this on my own but the Verizon app would not let me…
new $29 unlimited plan
I've been a Verizon customer for years and there are 5 phones on my plan, paying over $50 each. I've seen constant ads for a $29 multi-phone plan. Is that just a come-on or is it for real? And what is in the fine print? TIA.
In store Employee Compliment
Hi! I received excellent customer service when I visited a store recently and would love to contact his manager because I believe he deserves recognition. I am having trouble finding a way to email him/her...or anyone for that matter. Anyone have any ideas?
Dropped Calls. Static Calls. (Between 2 Verizon phones on same plan.)
My wife and I both have iphone 13 pro, on the same account/plan. There is always a specific road that the coverage has recently become such that our call will ALWAYS get dropped. We will be on the phone, it will get staticky where one person is choppy with what can be heard, and then the call will just drop. This is…
Coverage is TERRIBLE and getting worse
I am in 30251 zip code are, this is a RURAL area and not many carriers work here I have has service along with 8 family members in the area, we all used to have decent coverage 2-3 bars sometimes even 4. We have been experiencing less and less coverage over the last 2 years, constantly calling about the problem, resetting…
How to escalate with Verizon?
I ported 5 phone numbers to Verizon on 9/28. After 3 days on the phone with support for hours each time, we were able to get 2 of the phones activated. I still have 3 lines that are not working on the ported phone numbers and each day I talk to support, they swear that they will work this until it is resolved, but they…
4G disconnecting ALL THE TIME for no apparent reason
This is a last-ditch attempt before we disconnect our three lines and move to another provider since Verizon has not been able to resolve this issue. I was added to my parents' Verizon plan with a third number in April 2021. My phone is a Galaxy S10+. Everything was fine until 4G disconnecting ALL THE TIME for no apparent…
More problems
We purchased a new iPhone for one aline and I just noticed it changed our plans on all lines. I couldn't buy a new phone because of a glitch in the trade in system. 10 hours of calls and chats later. Back to square one I adjusted the plans back to where there were. But only had 5g as a choice when. You better adjust my…
‘Submit message’ button
Verizon’s submit message button is not working at 7:20 pm EST on a weeknight. It’s advertised as an alternative to speaking with someone to resolve a billing issue. How many customers are having the same issue?, and how did you resolve it? Verizon, please do better.
Poor service in Holden, MA 01520
Reporting poor signal strength in my neighborhood. This occurs both inside and outside the house. Driving on some local streets routinely results in dropped calls. This has been going on for some time. Consistent despite weather conditions. All of my family's phones (4 lines, four different phones) are similarly affected.…
Financing Limit Decrease
I have been a customer for 10 years and have 9 lines. I have upgraded my phone every year and paid off every device. I was on ever Iphone upgrade plan over the last 10 years. But like Millions of others, I was financially impacted by the Pandemic. I even notified Verizon and took advantage of the options the offered and it…
Why is internet speed faster on my phone than on my jetpak?
At my house, in the same room, my Samsung Galaxy S7 will have data rate multiple times faster than my Jetpack AC791L. I'm on the New Verizon Unlimited Plan where the speed will decrease after a certain amount of data but this phenomenon occurs even when we have full speed access. Any ideas?
Trade in credit issues
Hi, I switch from AT&T to Verzion last November. There is promption that is buying new iphone13 series and get trade in credit for you old phone. And I purchased iphone13 pro. The agent mentioned there is a $400 off if trade in my old iPhone 6. While I did not like iPhone 13 pro, so I returned and exchange to iphone13…
Can't unlink old Fios account from Wireless account
I can't unlink my old fios account from my wireless account. All the reps I've spoken with cannot either. Also I am not receiving text messages from Verizon anymore.
Unreal wait times today, horrified with Verizon's service
I have spent 3-4 hours today to buy a new phone and activate it and still no success. This is after being convinced to upgrade my plan and commit to Verizon for 3 years. Truly awful and malfunctioning system. Unbelievable waste of time. I am ready to change carriers despite trying to upgrade.
calls sound like a fax machine
My phone sounds like a fax machine for incoming and outgoing calls. Help!
Which Bands are Supported ?
shopping for a rugged smartphone to replace a dying Essential PH-1 - VZN doesn't offer one seeing that most i'm interested in support the following bands - FDD-LTE: B2 /B4 /B5 /B7 /B12/B17 / B28A / B28B WCDMA: B2 / B4 / B5 GMS: B2 / B3 / B5 / B8 Does VZN support these bands ? the Chat Feature has been no help Thank you
nobody is really listening to any of us
In June 2021, my service with Verizon went down the toilet. Whereas I used to have no problems at all with getting a signal in my office or neighborhood, I suddenly found myself not able to make or receive calls or even text anyone. I spoke with Verizon's "customer service" many times and of course, that led no where. They…
Poor LTE Coverage - Burbank California
LTE Coverage is nonexistent at best in Downtown Burbank, Ca. My phone displays full bars and LTE coverage and I'm barley getting 2mps. Most apps on my phone won't even load and some even display "no internet connection". This is the center of town, right next to a major freeway. No excuse to not have LTE service here!…