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New Construction Address
How long does it normally take for new construction addresses to get updated in Verizon's system? We've had a confirmed address through the postal service for over a month and we still cannot get our address to show up as our service address. This is preventing us from getting home internet.
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Full signal with barely any service
I’ve had Verizon for years, and over the past few years the service has gotten worse and worse.. I travel all over the country and have 3 devices. iPhone 13 pro max, IPad 11pro and a Samsung galaxy. All new with plenty of storage and I always close out all apps…. But no matter where I go, the service is always slow and i…
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filing a complaint or wait for collections....
Let's suppose for a moment there's an issue on your account...say you've been billed for more than half a year for a line that doesn't exist. You call, ask for help & a refund, get little/nothing in the way of assistance. Then, you find out on the next bill that you're STILL being billed for that non-existent line, call…
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New line transferred from AT&T to existing Verizon plan not receiving SMS/MMS text messages
Hello, I transferred my wife's AT&T service over to a new line on my existing Verizon plan. She's able to make and receive phone calls, data, etc., but is not able to receive SMS/MMS text messages. She's on an iPhone XR using iOS 15.
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Visual Voice Mail for One Plus 8 5g UW Does Not work
Sorry if I put this question in the wrong group... My One Plus phone does not have the voicemail app. I have to click on phone in the blue circle icon to make a call and then on the next screen at the bottom there is a choice for voicemail. I do not get visual voicemail and I do not get any notification if i get a…
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number transfer pin
My phone recently had a battery issue and is non functional. I only have one other phone on the account that belongs to my daughter. It is nearly dead as well and only powers up for short periods. I'm trying to get a number transfer pin, but the only options are to text one of the numbers to the phones that are not…
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Coverage
Our coverage has been getting worse at home. I now have to go outside and down the street sometimes to send a text. I work from home and need more reliable service......especially for close to $300 a month. How can you get better service? My ATT device has not trouble/\
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Crippling upload speeds. Please help!!!
Good day everyone! I have experienced extremely slow upload speeds on my device. My phone shows that I should be receiving LTE coverage as "LTE" is displayed after "Verizon" on the notifications bar. The coverage map also shows that I am well within the specified area too. A friend suggested that I download SpeedTest by…
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Iphone dual sim verizon wi-fi calling
I have an iphone 13. I have Verizon E-Sim. I have Claro physical sim when i travel in costa rica. If have my phone on airplane mode and I have Verizon cellular set to on, while in a wifi area, I can receive calls and send text messages. But when i turn off my air plane mode, I turn on my secondary (claro) cellular sim, i…
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No Service
So I have 3 cell phones and an Apple Watch in my home and have gone a week without 4G service in my area. We don’t have 5G in this area so 4G is a must. I spoke with a few neighbors and they’re having the same issue since 4/21/22. I’ve made 7 phone calls to support , they’ve tested all my devices with the same result, no…
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Verizon added a $56 SMART PHONE CHARGE FOR A FLIP PHONE
I don't know who to go to and no time to research. However, I have this experience with Verizon and WORSE. They are MONEY HUNGRY THEIVES WITH ABSOLUTELY NO LOYALTY TO THEIR CUSTOMERS. THEY PUT A 56 SMART PHONE CHARGE ON MY BILL FOR MY 95 year old BLIND MOTHER's FLIP PHONE!!! It too reporting them to consumer affairs to get…
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Can someone give me a straight answer on unlimited plan pricing and promotion
Just hoping a Verizon rep will clarify on pricing and promotions for the post-paid unlimited plan. We have 4 lines (2 verizon post paid - non-unlimited) and 2 verizon prepaid lines. We want to consolidate all 4 lines into unlimited plans. I intended to do 1 line on the 5G Play More ($45) and the other 3 lines on the…
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Missing order - Help Please
I am at a loss. I switched plans. I ordered 2 phones including a new line with a BOGO. I have my new phone number. I have paperwork for the new phone and an order number . But what I don't have is the phone itself. When I checked My Verizon and didn't see the separate order number for the new line in my pending orders I…
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Can I possibly get help?
I am having issues with poor service. I missed calls yesterday, and I saw my bars drop to 0. I put in a support request. It was updated, but I cannot respond to it. The web site doesn't work. Any time I click one of the buttons to update by request, nothing happens. I have tried both the online chat and phone support. Both…
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Poor Coverage: Metro Detroit and Recent Drive
I don’t know what’s going on lately but my service has been horrible. I’ve had Verizon for over 10 year and never had to deal with poor connection. Verizon has actually been amazing. I am located in Metro Detroit and getting horrible connection this entire year. This weekend I drove from Detroit to Pennsylvania and…
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Coverage Map Service Issues
The coverage map shows 5G Wideband available in my area. However, inputting the address nearest to me to check service says 5G Wireless home or 4G LTE home does not show as available.
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Horrible Customer Service
I've tried multiple avenues to get this issue fixed and I keep getting the run around. I made the mistake of getting a "free" Samsung watch when we got a new device beginning of July. I get my next bill and it is huge and I see an activation fee and service charges for the "free" watch. It was never disclosed to me that…
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Trade-In Credit Issue
Just realized I did not receive the promotional credit from trading in for the iPhone 13 last year. Hope to get this resolved quickly! Thanks so much!
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Service issues 23321
Been having signal issues for months in this part of Chesapeake VA. I Have 1 bar at my house. The whole shopping area and restaurants have zero to 1 bar. Driving on the freeway theres a 3 mile dead zone. Any idea what's going on?
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Recent degraded signal in my neighborhood--Please help
Sometime around 4-6 weeks ago the reception in my neighborhood (the western side of Gold River, California) degraded after being excellent for the previous ~15 years I have been a Verizon customer. I did not immediately realize the problem since I don't make too many phone calls and mostly connect to my home wi-fi for…
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No Cell Service - Los Angeles area
Second day in a row where at some point cellular data is gone. Just shows 'no service'. Tried troubleshooting like restarting phone multiple times, turning on and off airplane mode. And I can't find any information about any outages.
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Complaint - Being overcharged and lied to
I am being overcharged $100/month for an international plan that was supposed to be removed on May 15th. I have spoken with Verizon representatives on the phone 3 times (once per month) since then. All 3 of those people told me the service had been removed from my account. All 3 of those people told me the charge would not…
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Unable to resolve a rebate dispute that has resulted in AT&T sending $1K to collections in my name
I made the decision to switch to Verizon in May because I believed I would lower my monthly bill for two phones with AT&T (which wasn't the case but I switched anyway). On the website, it is encouraged that the fastest service is through chat which is how I processed the new service with Verizon which included terminating…
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Trade in issue
I sent trade in my phone, but Verizon said they got another phone. It is not same value So they can give me $800 credit. It is second time Verizon lost my phone . I am so angry I sent my galaxy s20 BTS edition purple color, but they got the other black phone.. I don't get it. I think they switched my phone with others So…
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How to file a complaint
I’m livid. I participated in two trade in promotions from the Verizon store valued $579 each. We got the new phones that day, transferred the data and sent the old ones off in the packaging that was provided. A few weeks later I ask about the status of the trade in and I’m told that my plan didn’t qualify for that…
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Customer Service Doesn't Live Here!!!
Where do I begin? I've been with this company for more years than I care to admit. Almost 2 years ago, I decided to take plunge and upgrade my phone. MISTAKE!!! Since then, I continuously had dropped calls. Call Failed! Call Failed! Call Failed! I reached out to this company several to no avail. No one was able to resolve…
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no bars at all
Hi, suddenly, have no service bar at all on my iphone 14 pro... i tried all methods suggested by auto chat..but none worked. need help urgently.
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What are "Account Charges" on my bill? They are in addition to the per line charges.
There are "Acount Charges" on my bill but no detail. What is that for, and why has it gone up? Also, I did not change my phone plan, but those charges went up also. WHY??? I stayed with Verizon because my old plans were reasonable. They are not reasonable anymore. Thank you.
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Signal strength-Cape Cod
Why is Verizon cell service so bad on Cape Cod.
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Terrible customer service
I placed in order last Friday with free 2 day shipping as of yesterday it had not shipped I called customer care and was told the order was still pending even though I had received a confirmation email with confirmation number the woman said they have been having issues with online orders and the only remedy was to cancel…