Mobile Network (Archive)
Poor LTE Coverage - Burbank California
LTE Coverage is nonexistent at best in Downtown Burbank, Ca. My phone displays full bars and LTE coverage and I'm barley getting 2mps. Most apps on my phone won't even load and some even display "no internet connection". This is the center of town, right next to a major freeway. No excuse to not have LTE service here!…
Device Credit not received.
Hello, in August I traded in my iPhone 11 to upgrade to iPhone 13 Pro and got a notification that the trade in credit was $700. Today I looked at my online account and it states ‘Unfortunately, you did not receive the device promotional credit because one or more of the requirements was not met’. Online chat has not been…
trade in credit issue
traded my phone in a MONTH ago, haven’t received my trade in credit on my bill. absolutely furious.
Verizon Prepaid ok until about a year ago - now very slow
I have been using Verizon Prepaid for about 6 years, the speed was ok until about a year ago and it's slowed considerably and I can't make video calls at all or they drop off after a few minutes of use, webpages take forever to load. I never really had an issue until about a year ago, but now Verizon Prepaid service is…
bad cell coverage in 21801
Hi - I have really horrible coverage at my home address and in and around Salisbury MD - 21801 is my home Zip. I have a Pixel6 Pro. My wife's Pixel 4A gets better connectivity, but also has problems. I am paying for 5G service, but I hardly ever see the 5G banner and even if I do it's still reallllly slow, all over the…
Wrong phone sent me me and have not received the correct one
I hope this is the right place to post this message. I've looked all over the Verizon website and this seems the most likely place to post. The issue I'm having is I ordered a Samsung Z Flip 4 phone back on August 28th. I received a box from Verizon a couple of days later with a phone in it, but it was a Motorola phone,…
iPhone 14 upgrade
We chatted with customer service about upgrading our phones in hopes of taking advantage of the $$ off advertised for an iPhone 14. I was told that because I had been a customer for over 20 years that I would be getting $800 off with trade in. What they do not tell you is this is a credit applied over 36 months. They…
Poor service, Eldridge, IA
Very poor to no service in Eldridge area. Many dropped calls, no data service. 41.6586174, -90.5950806 Typically -115dbm or lower signal strength
Why has Verizon service degraded to almost worthless in NE Utah around Vernal?
I live in Vernal Utah and have been a Verizon customer for over 20 years but lately the places I had great service no longer has any service on my iPhone 8? I live in NE Utah and it seems they are cutting Verizon service from the towers in my area. This will force me to change companies simply because my friend with ATT…
Trade-In Issue + Promotional Item: Frustrated
Hello I recently returned to Verizon after a decade. I am a believer in "Bring Your Own Device/Buy Unlocked". I traditionally sought to avoid the tangled web of promotional rules, obtuse billing issues, and other nightmare stories friends and colleagues have shared. With that said, I decided to give Verizon a chance. My…
Threatened by Verizon
Incredulous. After an hour long call in which the customer service rep was unable to explain a discrepancy with the Friends and Family plan, a 'supervisor' by the name of Samantha took over the call. Samantha was immediately defensive and spoke over our questions as if she weren't in a customer service position. Imagine…
Poorly trained customer service?
I am confused as to why a customer service agent literally said the same curse words toward me and then warned me three times in the same sentence for repeating the word HE said? Coincidentally enough I cannot contact customer service and I keep getting a "Goodbye" prompt followed by a dead line. Didn't want to pay the $10…
What happened to my voice mail greeting?
Hello. We recently upgraded one of our lines to a new 5G phone ( ). We had kept the voicemail greeting recorded by a family member who had passed away and now it is gone, replaced by the default reading off of the phone number. Is there some setting to return to the recorded message? Thank you. #Voicemail
Splitting Accounts
My husband and I are getting divorced. I’ve sent him a request to transfer off my account multiple times and he won’t do it. Is there any way I can get him off the account without having him accept the transfer? I am the account owner.
can only make emergency calls
I am in europe and asked for an international plan. After the this was installed my phone doesn't make any calls. It says the phone is not registered with any network. The phone says "emergency calls only". I can't check voice mail. I tried to trouble shoot with the chat function but they did not respond.
Mobile network IP address
I have a security camera at home on a network with a static WAN address to my ISP. I used to be able to use an app to view the camera on my phone while on the mobile network, but I can do so no longer. The address of my phone is not the address that is seen on the web. My phone says its address is 100.85.168.xx, but…
Returned phone not credited to my account
I purchased an iphone 12 pro max in December 2020, and decided to exchange it for an iphone 12 pro. The replacement was not sent with return packaging, so I went to my nearest Verizon store, who printed me a label. I sent the iphone 12 pro max back in January 2021 and it was signed for via the tracking information, however…
5G service terrible
* Ive been with verizon forever. Ever since verizon switch to 5G the service is horrible. Internet is spotty, calls dont go through, not recieving calls, miss calls but it never rang. Ive took the phone in and did all the over the phone walk around support. I spent over 1500 dollars to be with the latest and greatest tech…
Stiffed me for 4 promo credits!
I've been dealing with getting my promo credits since January. We pre-orders 4 S22 Ultra's. The promotion at the time was a $1000.00 credit for each line with eligible trade in. We signed up with Verizon, switched our old lines and phones over. Waited about 2 weeks for our new phones to come in. Went back to the store, had…
Verizon - ALLOW USERS TO DISABLE 5G.
For those who aren't aware, as part of the massive marketing/manipulation campaign revolving around the abysmal "5G" network (often slower than 3G even in NYC), Verizon has gone out of their way to disable every 5G phone's built-in ability to select the preferred network. This functionality has existed on every phone for…
Correspondence Team Request
I sent this to the CT a couple of weeks ago, haven't heard anything back yet. So I called the support line and she had never even heard of it and rudely implied that I was making it up! I called trying to get back in touch with the super helpful person I spoke with who was a supervisor named Nancy. She's the person who…
Paid in full Sept 17 but line disconnected for non-payment
Hi, it says on my account page that I paid the full amount 10 days ago but Verizon has shut down my account for non-payment. It won't let me speak to a representative until I pay more money. Please advise
Payment Not Posted to Account
9/26/2022: I have the same problem that the previous writer has. I mailed my payment on September 12, 2022. We had the post office "date stamp" my payment" and Verizon is saying I missed my due date of 9/23/2022. I called Verizon and got a CSR after a 10 minute wait that had a baby crying in the background? All she did was…
Your call can not be completed as dialed
I need help. Every time I try to call to my home fixed phone, a message like below comes out, "Welcome to Verizon wireless, your call can not be completed as dialed please check the number and dial again, announcement for 404, location 202121" And I cannot make call to my home. How can I fix that? Noted that I am dialing…
Facebook Confirmation Codes not sent to one iPhone on our account
This problem has been ongoing for years. I have iPhones. 13 Pro, 14 Pro, 14 Pro. I have 2 lines in question. One line gets confirmation SMS's from Facebook (32665). One line does not. There are no blocks on the iPhone. We are receiving texts from everyone else, including other 5-digit numbers. The same Facebook texts come…
Cell tower issues in Fairport, NY
For nearly a year, we've been experiencing call drops and dead zones in Fairport NY where there is either no signal or 1 bar. In addition, unexplained call drops are also occurring. This happens on both 5G and LTE. I've called Verizon and have gone through the device triage, which confirmed cell or connection problems.…
Poor coverage in Newton MA
I just switched to Verizon wireless after years of Sprint. The coverage in my neighborhood is terrible! We had to buy an LTE booster in order to make calls from our house. Calls drop constantly when I'm walking or driving in the neighborhood. The reception on work cell phone - which is on the Verizon business network - is…
Changed my phone number
Changed my phone number a couple of months back. Now when i sign in I can not see the second phone on the plan that i was managing. I am still paying for the bill though and the price increased by 12 dollars. I assume that some deal i had is not working because of the change or they didnt update my veteran status. I wont…
Cancelled iPhone 14 pro max
On 9/21 I ordered a iPhone 14 pro max in store. Early morning. About 10 minutes after I found out that a Verizon retailer had the one I wanted in stock. I immediately called to cancel my order, as I did not want to wait 2-3 weeks to get it. When I called the lady said it was cancelled and I would be able to get my phone in…
Misinformation about promotions regarding phone upgrade
I would like to know Coroparate Customer Relations number. I have been misinformed about stackable promos regarding upgrading my device. I was looking at getting an Iphone 7 but an agent I spoke with inform me about two stackable promos I would be able to use to get an Iphone XS. Since I thought that was a better option I…