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Missing order - Help Please
I am at a loss. I switched plans. I ordered 2 phones including a new line with a BOGO. I have my new phone number. I have paperwork for the new phone and an order number . But what I don't have is the phone itself. When I checked My Verizon and didn't see the separate order number for the new line in my pending orders I…
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Can I possibly get help?
I am having issues with poor service. I missed calls yesterday, and I saw my bars drop to 0. I put in a support request. It was updated, but I cannot respond to it. The web site doesn't work. Any time I click one of the buttons to update by request, nothing happens. I have tried both the online chat and phone support. Both…
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Poor Coverage: Metro Detroit and Recent Drive
I don’t know what’s going on lately but my service has been horrible. I’ve had Verizon for over 10 year and never had to deal with poor connection. Verizon has actually been amazing. I am located in Metro Detroit and getting horrible connection this entire year. This weekend I drove from Detroit to Pennsylvania and…
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Coverage Map Service Issues
The coverage map shows 5G Wideband available in my area. However, inputting the address nearest to me to check service says 5G Wireless home or 4G LTE home does not show as available.
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Horrible Customer Service
I've tried multiple avenues to get this issue fixed and I keep getting the run around. I made the mistake of getting a "free" Samsung watch when we got a new device beginning of July. I get my next bill and it is huge and I see an activation fee and service charges for the "free" watch. It was never disclosed to me that…
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Trade-In Credit Issue
Just realized I did not receive the promotional credit from trading in for the iPhone 13 last year. Hope to get this resolved quickly! Thanks so much!
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Service issues 23321
Been having signal issues for months in this part of Chesapeake VA. I Have 1 bar at my house. The whole shopping area and restaurants have zero to 1 bar. Driving on the freeway theres a 3 mile dead zone. Any idea what's going on?
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Recent degraded signal in my neighborhood--Please help
Sometime around 4-6 weeks ago the reception in my neighborhood (the western side of Gold River, California) degraded after being excellent for the previous ~15 years I have been a Verizon customer. I did not immediately realize the problem since I don't make too many phone calls and mostly connect to my home wi-fi for…
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No Cell Service - Los Angeles area
Second day in a row where at some point cellular data is gone. Just shows 'no service'. Tried troubleshooting like restarting phone multiple times, turning on and off airplane mode. And I can't find any information about any outages.
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Complaint - Being overcharged and lied to
I am being overcharged $100/month for an international plan that was supposed to be removed on May 15th. I have spoken with Verizon representatives on the phone 3 times (once per month) since then. All 3 of those people told me the service had been removed from my account. All 3 of those people told me the charge would not…
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Unable to resolve a rebate dispute that has resulted in AT&T sending $1K to collections in my name
I made the decision to switch to Verizon in May because I believed I would lower my monthly bill for two phones with AT&T (which wasn't the case but I switched anyway). On the website, it is encouraged that the fastest service is through chat which is how I processed the new service with Verizon which included terminating…
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Trade in issue
I sent trade in my phone, but Verizon said they got another phone. It is not same value So they can give me $800 credit. It is second time Verizon lost my phone . I am so angry I sent my galaxy s20 BTS edition purple color, but they got the other black phone.. I don't get it. I think they switched my phone with others So…
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How to file a complaint
I’m livid. I participated in two trade in promotions from the Verizon store valued $579 each. We got the new phones that day, transferred the data and sent the old ones off in the packaging that was provided. A few weeks later I ask about the status of the trade in and I’m told that my plan didn’t qualify for that…
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Customer Service Doesn't Live Here!!!
Where do I begin? I've been with this company for more years than I care to admit. Almost 2 years ago, I decided to take plunge and upgrade my phone. MISTAKE!!! Since then, I continuously had dropped calls. Call Failed! Call Failed! Call Failed! I reached out to this company several to no avail. No one was able to resolve…
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no bars at all
Hi, suddenly, have no service bar at all on my iphone 14 pro... i tried all methods suggested by auto chat..but none worked. need help urgently.
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What are "Account Charges" on my bill? They are in addition to the per line charges.
There are "Acount Charges" on my bill but no detail. What is that for, and why has it gone up? Also, I did not change my phone plan, but those charges went up also. WHY??? I stayed with Verizon because my old plans were reasonable. They are not reasonable anymore. Thank you.
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Signal strength-Cape Cod
Why is Verizon cell service so bad on Cape Cod.
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Terrible customer service
I placed in order last Friday with free 2 day shipping as of yesterday it had not shipped I called customer care and was told the order was still pending even though I had received a confirmation email with confirmation number the woman said they have been having issues with online orders and the only remedy was to cancel…
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unidentifed charge after buying new phone
i was trying to upgrade my phone to a new iphone 13 mini. When i was purchasing the phone i obligated myself to pay $16.66 per month for 36 months and to pay an upgrade fee and sales tax up front. However, a screen came up saying my monthly expense would go up by $28.64. That is $11.98 more than quoted. I called and after…
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UPS lost my return and I was charged for the products
I ordered AirPods and a MagSafe phone case from Verizon; ultimately I found a better deal elsewhere, so I returned both items within the 30-day window. I found out that the return wasn't received by Verizon when my refund didn't come in. I submitted a claim with UPS; after their investigation, they determined the package…
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Unacceptable Service in the Orlando Area
I recently moved from DFW Texas to the Orlando area of Florida and I have to say that the service here is the worst. I had better reception up in the Panhandle area and Gainesville but one I got here I am lucky to go through a day with my 5G Hotspot or either of our phones without dropping internet access or having bad…
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Constant LTE
My phone has constantly been on LTE and only has on average 2 bars of service. It used to always show 4G, been it has been only on LTE for over a month now. Location doesn't seem to matter, it's the same everywhere. We have unlimited data, but I'm curious if actual data usage would affect this?
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Really Bad/No service Wooster Ohio, Wayne County Fair
The Wayne County Fair is taking place from September 10 to 15, Wooster Ohio 44691. Verizon service for 5g has been bad or non-existent during Fair hours, Businesses have not been able to process Credit Cards, First Responder's can not talk to each other by voice or text, and parents are unable to call children when…
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Charges on monthly bill
On my monthly bill from Verizon I am being charged $9.99 for something called Moblle Billing Firstscreen Products. I do not know what it is for but how do I get it off my bill ?
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VerizonUp gift card redemption failure
I have $250 with Verizon Up, can’t redeem! I get a message stating “can’t process at this time call blah blah” Yes, I have called 3 times, absolutely useless. Very frustrated
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Venting: Bill Increasing This Month
I currently have the Single Smartphone 5GB plan and that's been working for me for five years. I work from home so I don't need that much data and I always have extra rollover data at the end of the month's cycle. Yet when I log into MyVerizon, I get pop ups about upgrading and messages stating that it seems like I use a…
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Deprioritization
I "upgraded" to "unlimited" data and now my texts messages routinely get deprioritized and have to be resent multiple times. I NEVER had this problem with my 2G plan. I sent a registered letter to the Correspondence Team, which they signed for on September 27 2021 , and have not heard a word. Anyone have a solution?
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5g loss
Have had Verizon for 5 months now with no problems in my home area. In the last 6 weeks I have lost all 5g service until I hit about a mile from my home. It's affecting my internet/data on my phone. Calls and text still work after a long pause to connect. It's causing the most issue with my android auto as nothing will…
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Phoenix Trans Private Surcharge for a non-Phoenix resident
I am being charged a surcharge for the City of Phoenix. I am not a Phoenix resident, and I have been told by Customer Service that I cannot dispute this charge. When I pushed for an answer why, I was told that this surcharge is required by the City of Phoenix and that Verizon has been ordered to collect this surcharge from…
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Trade in Issues
I am a recent customer that just joined Verizon wireless. I ported 4 lines from T-Mobile and also have 4 trade-ins for monthly credit. I checked the status of the trade-in and there was only 1 phone that was found. I have been on the phone with at least 4 customer service rep and none of which can address the issue. I am…