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LTE HOME INTERNET - HIGH LATENCY WHEN UPLOADING
Hi everyone! I just got the 4G LTE Home Internet up and running a few days ago. I'm super happy with it compared to what I had before, but I'm running into an issue. Normally I have download speeds of 20-50mbps, and upload around 4-6mbps...however, when I am uploading a video and it's using all of the upload bandwidth, the…
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Set up a VPN on the new Verizon 5g home internet (router ncq-1338)
I'm a new customer for the 5g home internet service and I'm interested in putting a VPN service I subscribe to on the router (ncq-1338). I had someone do it for my old service (Spectrum) and would like to have that available with Verizon as well. Is that an option. Thanks.
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Disappointed Every Chance Last 12 Months
Here's my experience with Verizon over the last year. Last February I was getting married so decided to add my soon-to-be wife to my account since she was on a T-Mobile family plan. Talked to the sales reps in store a couple times over a few days to make sure this would be the best plan, or if a fresh start with T-Mobile…
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Usning a Different Router Instead of the Supplied ASK-NCQ1338 Router
I have the Verizon 4G LTE service with the ASK-NCQ1338 router. Is it possible to take the SIM card out of it and use either a MOFI 45000-4GXELTE or Cradlepoint IBR600C router instead, as these routers have external antenna connections and my signal is marginal ?
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Announcement 19
I receive this error message when receiving calls from local numbers and then making calls to local numbers (my mom, for example). I know my plan is prepaid, and that I am in fact within my service area, but I keep getting this error message. Very frustrating because I have had this issue while trying to receive calls for…
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Rude Employee and Bad Service at Wilmington Ohio Verizon Store
Last month I traded my iPhone 6s for a new iPhone 13 Pro and was promised a $650 discount. This month my bill states that I'm being charged for the $650 in 24 installments. There is no reference on my account to the trade-in or to the discount. I was also double charged for the $35 "one-time" setup fee: once when I bought…
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Activate account
I got a message to activate my Disney Plus and Hulu account, I thought I already did, how do I activate my account?
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Outlook email slow on Home LTE
I was previously using DSL for internet. Now I've been using Verizon LTE home internet for a few weeks. I have the LTE box connected directly to my desktop with an ethernet cable. Websites load incredibly fast, but some emails on Outlook load very slowly or not at all. Is there something Ineed to change in Outlook to make…
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Slow Speed with 4G LTE with 3-4 bars, Android S9+
Every single day I get only around 2.5 Mbps download and 0.02 Mbps upload in the 28645 zip code area (using speed test). Even these slow speeds are not consistent, sometimes I get no data transfer at all. This only started to recently happen over the last month or two but it is now an everyday occurrence. I get the same…
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No trade in credits
I traded in my old phone in October 2021, sent it in and Verizon received it November 8,21 and estimated value at $1000. It’s now February 20, 2022 and I’ve called Verizon numerous times and spoken to several agents who all state they will fill out a form and my credits will be applied in 8-10 business days. I then had to…
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5G Home internet gets you ban from facebook, ebay, espn+, and bally's
I signed up and installed the 5G home internet ultra-wide band internet service about three weeks ago. Its fast, its easy, but it randomly gives you IP addresses that caused Facebook and eBay to block me and lock my accounts. I spent so many hours on tech support, but they don't even know how to fix it. The issue is that…
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Why does Verizon mistreat their current customers?
I have an unlocked Note 20 ultra... There is a promo for $1000 off. I am not under a contract. I spoke to customer retention today. If I change my number, they'll give me $1000 off, but not if I keep it. Why can a new customer keep their number but not me. I'm willing to sign the exact same 3 year contract. I've been a…
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No credit on trade in on phone confirmed received by Verizon reps & UPS but listed as never shipped
On Nov 27 I ordered 2 new iphones & confirmed we could keep our plan and get $650 credit on each phone with our trade ins. I checked their site after we set this up and all the details including phone trade in models and amounts were correct. We received labels to send in old phones & tracking from UPS. Phones were shipped…
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COVID19- Dead zone in Santa Clarita, CA
Dead Zone in the area of Decoro and McBean in Valencia , CA. we get calls but no internet. During this covad19 it is essential we have a tower or something. Unless you run around trying to connect to a WiFi not to mention if your WiFi goes black.
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Why is my order still processing?
I ordered myself a new phone (Droid Mini) on Monday October 21 and I got 2 day shipping so I could have had it by Wednesday or maybe yesterday. I received a e-mail saying that I needed to pay security deposit so I called and called until I finally got someone after 3 hours of continuous calling. Verizon took the money out…
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Trade in
Sent my phone in with over two weeks to spare on the 30 day return. Made it to them in EXACTLY 30 days. They reduced my refund from $800 to $375. Very disappointed. If this isn’t fixed immediately I think I’ll be moving my phone service elsewhere.
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3 Hours - Verizion Employees Can't Help Set up Number Share
I have spent nearly three hours trying to find help on the phone with Verizon Customer Care, Sales, and Technical Support. I am simply trying to set up Number Share with a watch and phone. I'm not a new customer, simply purchased the watch this weekend. That's all I want to do. Why advertise the Number Share program if the…
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Travel to Puerto Rico
My wife and I will be traveling to Puerto Rico for a vacation. Do we need to do anything to continue wireless phone access while there?
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Coverage Issues Lakeside at Lakes of Windermere
Good afternoon Verizon. We recently started spending weekends at a condo community called Lakeside at Lakes of Windermere in Central Florida. Our phones will not load web pages, calls drop, and I can't reliably stream music on my IheartRadio app, or send photos in IMessages. The address without a specific building and unit…
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4g nationwide
I noticed my new phone has 5G UW capability, and 4g nationwide, but often I can't even get a 4g signal and use of data. Customer service wait time was 1 hour and 20 minutes before, with one transfer before I hung up They said troubleshooting on their end was down, and several towers. Going on chat, I was given the run…
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digital chat charge
just got $423 taken directly from my account. no purchases were made and no one used chat for customer service. what is up with that. will investigate in the morning.
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How to disable International calling but keep free Mex / Can?
We have the unlimited plans with free Mexico and Canada calls. How can we disable all other International calling or at least those countries that require more than 10 digits? https://myvpostpay.verizonwireless.com/ui/hub/secure/international#/ doesn't seem to allow this. This Verizon FAQ didn't seem to work with our plan…
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Trade In Issue as Promotion
I sent my Samsung Galaxy S9 (estimated to be $800) for a trade in which was on promotion to get Iphone 13 on 9-28-2021 and it was received by the Returns Center. Absolutely, I have the tracking number. Prior to submission, I had the permission two times through phone call from the Trade-in Department switching device from…
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Constant lies with no help from CS
A Verizon sales agent said all 5 of my phones qualified for an $800 trade-in. He convinced me to get all phones upgraded. Now I have been on the phone with customer service and online chats as Verizon is not honoring what they promised. Agents on the phone say don’t worry you will get your $800 per phone credit and it’s in…
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iphone 12 free offer
I am planning to buy the iphone 12 free offer and port in from xfinity. I know the my xfinity phone would work in verizon i have checked it. I am good with that. My concern is I don't wan to use the iphone 12 if i activate the device and after that can i go back to my old device? will I lose my 36 month device credits. I…
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Connected Device Discount
I just changed plans on my mobile hotspot. Why isn't the connected device discount applied to my account?
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Billing
I joined the Verizon network in December, and started having issues from the start. I had two accounts created when I first joined, but I only needed one. So the second account was never activated and the phone was sent back to the warehouse. Two months later my credit report is showing that I have a Verizon account in…
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Great signal strength, but no data
I have great signal strength in my home area, but no data connectivity. My iPhone 13 shows either 4 bars LTE and sometimes 4 bars of 5G, but I can not connect to the internet with any apps or services that need data. I am on an unlimited data plan with less than 1GB of data used, so it should not be related to data…
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Unlock code help
I am currently in the uk with my Samsung J7 and trying to use it with a local uk SIM card however all I get is a message asking me to call 611 or 8882946804 for a code to unlock it, but as the phone is in the uk not connected to the US system I cannot call the numbers, does anyone know the unlock code or an email address…
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How to report a slow tower in a rural area
I have a LTE only tower near my home. This tower used to produce speeds up to 40Mbps. However, now it will not produce it speed over ~10Mbps. In peak evening hours, I'm lucky to see 3-4 Mbps. Previously, it was no problem to see 10-20Mbps during peak evening hours. I have run speed tests all times of the day and night and…