Mobile Network (Archive)
Trade In (What is happening in Verizon's Dallas Location)
Sent our trade in phones, iPhone 6 Plus and iPhone XR, to the Verizon Dallas location in November 2020. After working with customer service for the last 6 months, still no credit. Have UPS confirmation of delivery. We were quoted $950 for trade in. Seeing all the similar post on this issue it is not hard to figure out what…
Phone will not go to voicemail. Ever
My iphone 5 will not go to voicemail when I receive calls on it. It just rings about 5 times then hangs up. Im not sure when this started, but Ive just noticed it about 3 weeks ago. I was hoping it would fix itself, but no luck. No matter what number I am called from it never goes to VM.
Difficulties with phone order
I was trying to upgrade one of my lines on 3/15/2022. I reached out to chat support on 3/16 because a tablet was not shown in my order. I asked if it was going to, was told yes it would, and that the order was fine. On the 17th, that tablet was now pending, and the phone upgrade was showing as processing, as it had for the…
Roll over data
When you have roll over data, why isn't it used first the following month instead of your monthly allowance? The way the system is set up now, there is no benefit to the customers with Verizon's roll over data plan. It appears to just be a marketing scheme/scam.
Customer Service Rep won't let me talk to manager!?
I had a crazy customer service experience today where a rep named Jimmy, almost refused to let me talk to his manager! It was insane - he was like she can't help you only I can. I was shocked, so I kept asking I want to speak with your manager and he goes she's too busy! I couldn't believe it and asked him why he wouldn't…
Full bars / poor signal strength
Hello! I'm having an issue where I'm seeing full bars but my phone is showing poor signal strength and no data throughput. I'm on a Note 10+, in LTE/CDMA network mode, showing a signal strength of -88dBm / 99asu. I'm located in zip code 91505, just south of the Bob Hope airport in Burbank, CA. I had experienced this once…
Impossible to get help
It is impossible to get help from Verizon. They've made it virtually impossible to submit a ticket or file a complaint. My phone has LTE and 3 bars sitting at my desk. The signal never changes but data comes and goes. Customer service has had me reset my phone about 10 times, not to mention how many times they have had me…
Voicemail
I am having trouble getting my voicemails on a timely basis. This morning I got a call at 9:23 and I figured there was no message. Well, there was, but I didn't get notified of it until almost 2 hours later. This is NOT an isolated occurrence. Is anyone else having this issue and who do I contact about it? My husband has…
Start Unlimited Promotion not honored
I received a text from Verizon (actually several for this offer) that with Start Unlimited, pay just $80/mo. for two lines (5G Start plan)plus taxes and fees. $20 off per line when you enroll in AutoPay. No restrictions listed. Went into Verizon office and worked with a sales rep, he verified that I had two promos ($800…
Data slowness, apps blocked, network management not ending
I changed from a 8GB plan to basic unlimited a year ago. For the first 6 months it was fine, but the last few months have been slow data or some apps are blocked and won't load at all. Everything is loading and fast on Wi-Fi. Verizon says I am under "network management" but this latest one has been for over 2 weeks…
Mobile number
Is there any way to get my old number back from an account that was inactive for some months? I'm using the same mobile phone but CS told me I needed a new sim so I did that but now I have a different number. How can I check availability of my previous number?
Blatant Lies - Deceptive Sales Techniques Scamming Loyal Consumers Through False Advertising
I have been having the absolute worst experience I have ever had with a company with Verizon for over 6 months. I am absolutely disgusted at how they have manipulated me into paying over $500 extra through their lies used to upsell items in their stores and then using a gaslighting technique making you have the same…
Trade-In Issue. POOR/DISHONEST Customer Service
I've spoken to 4 or 5 associates over multiple days and several hours. Recap of my experience: Chat associate helped me place a order on 2/19. Deal was $700 value for iPhone 13 by trading in Samsung Galaxy S9. I called the store the following day because they hadn't contacted me for pick-up. I was automatically forwarded…
Terrible service
Why is the service sooooo bad at Sanderson Farms in Palestine, TX?? As much as we pay for service and can't use our data, somethings gotta give. There are at least 1000 people at this location 5 days a week, and probably 80% of them have Verizon and can't use their phones data. It's 2022 and that's just sad.
Verizon Home Protect Is Not As Advertised
This is an FYI. Verizon Home Protect is in business to take your money and if you require a replacement to low ball you on your replacement value. My Apple Watch with cellular screen was sent in for repair and when they returned it would not connect to my phone. They offered me a third of what it costs to replace my watch…
Report Dead zone 90019, Los Angeles
I would like to report a dead zone in my neighborhood but especially my complex. I’m the landlord of a 40+ person complex and if anyone moves in, I have to ask if they have Verizon because the service is so bad I tell them not to move in with it. I live in the heart of LA and get terrible service. I don’t live even near…
Data Throttling to “UNUSABLE” speeds after 22GB
WHEN I SAY “UNUSABLE” I MEAN I CANT EVEN ACCESS THE VERIZON WEBSITE OR USE THE APP TO CHECK USAGE. Thats what I mean by usable and might as well just throw the phone away. I need to get this straight… If I use 22GB of data on one of my device in one location, it will get deprioritized on any cell tower that “supposedly” is…
How do I put a port freeze on my phones?
As a precaution against a SIM hijack I would like to port freeze my account. How do I do that?
Verizon should actual hold employees accountable
We switched from AT&T to Verizon, I honestly was shocked by all the discounts and promotions. Let's start about my instore experience, hearing nonstop that it was Black history and how the first black female pirate couldn't pirate with everyone else because the WHITE pirates wouldn't let her. Firstly, as a woman of color…
Spam overload
Ever since switching to Verizon from sprint I have had spam call after spam call. I have had 20 calls yesterday all from fake Amazon about a large apple computer or iPhone purchase, which my phone number is not associated with my account. I have spam filter but it does not filter these spam calls out. Very few it will come…
Fed up
No one can help me. Im up to NINE hours wasted on chat and support for a 500 dollar rebate I was promised. No one can help, they all try and say they will call me back and no one does. Ive offered 6 times to switch plans to qualify for the rebate. No one can do it because there is an order on my account to be activated i…
Anyone tried Xfinity Mobile?
Hi, I've seen lots of folks asking this question but no good answers. I'm considering the switch largely due to the cost difference for plans but also for the crazy discount on phones. That this uses Verizon's network is the key selling point. I'm just trying to get a sense of whether the service is significantly…
Xfinity Mobile
I am thinking of changing to Xfinity Mobile. I can get one unlimited phone and two phones on 2GB for a total of $69. Right now i am paying $130 for three phones with 8GB on Verizon.(And one phone hog usually goes over so $145 per month.) On top of that I can get a iphone 7 plus for $379! So I can save $200 on the phone,…
Motorola one 5G UW Icon
I have a Motorola one 5G UW with a plan that supports UW and I have never seen the 5UW icon even when I am in a 5G UW service area. Both Motorola and Verizon tells me that it should show up but, no one can tell me how to fix it. I have spent the last week and a half bouncing between Motorola and Verizon.
verizon cell phone mobile hotspot
I set up my service to allow me to use my cell phone as a mobile hotspot for wifi. However, I can't remember the password. How do I reset it? Also, what the heck are the verizon support hours? It's after 9am, and when I call verizon 800-922-0204, they say they are not open yet.
Managed & monitored
I'm looking to find out what I can about Verizons Managed security services - premises. I suspect my spouse is using it to manage and monitor my phone. * I really need some information please.
Can I get 2 phones using the same number?
I would like to add another phone to me account but have the same number. In other words, 2 phones with the same telephone number.
Hot Spot Not Connecting to Internet
I have an M2100 Jetpack. My plan is up to date and current. The device would not connect to the internet so I went through all the reset steps. Nothing worked. Verizon sent me a new SIM. Still the device did not connect to the internet. Verizon sent me a replacement M2100 Jetpack and I swapped the SIM into the device.…
Verizon and UPS lost my trade in
I scheduled a trade in for my Apple XR to be delivered and got the label to send in. When I went to the UPS store, I had questions about the safety of my phone in transit. It was there I bought a slim wrap for it to be put in a box. When I realized it was the Monday of Thanksgiving week, I worried it wouldnt ship before…
2 Day Shipping
I am beyond upset with Verizon right now. I ordered an iPhone 13 Pro Max on JANUARY 31st, 2022 (important). When I check the order details it says it was ordered on FEBRUARY 1st 2022. I didn't order it on February 1st. That's the issue with ordering. The issue with SHIPPING is that is says it shipped on January 31st. HOW…