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Service
I once loved Verizon’s service now it ‘s terrible. I never have service anywhere I go. Does anyone know what’s going on???
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How can Verizon take away my access to call and text logs
My husband band me from looking at the call and text logs. We are married live in California in a community property state and we both are on the bill
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Cel network randomly drops on android phone.
Since recently switching to Verizon phone is frequently and randomly dropping off of network causing missed calls and texts. Restart reconnects but that's always after the fact. How can this be permanently and completely fixed please?
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5G UW keeps changing to lte in strong areas
I live less than a half mile away from my local tower. I chose Verizon because it had the strongest signal for my home with all providers available. The problem seems like it’s a network issue. I JUST got the 5g home internet and it seems to be doing the same thing. I’m stuck with lte speeds when I’m paying for 5G
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Travel Pass
I'll be traveling abroad and am planning on using a local eSIM. While abroad I'd like to receive my VW text messages without triggering a Travel Pass session. Using an android, if I turn off roaming and mobile data under the SIM, would that be enough to keep it from triggering as long as I don't send a text, answer or make…
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Receiving texts but notification has stopped samsung z flip 5
Samsung z flip 5 I get texts but notifications has stopped checked my settings nothing changed it just stopped notifying
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Verizon lost our phones and we are being charged
We traded in our phones IN STORE and they lost them so we get no trade in value. Found out it’s a “victra” store. Nobody is helping us. I’ve spent hours on the phone. @Anonymous customer service is a mess. The store manager is never at the store and will not call or email me. They are not trying to solve this and it’s…
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Poor data Service
Does Verizon throttle data speeds at certain times? Or do they cap your daily usage? I stream music at work everyday and have no issues with buffering, but it seems that every day around the same time I can't play a single song or load a web page. It gets pretty annoying as I pay for unlimited data and yet struggle to get…
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I'm being charged a daily travel pass but have cellular and data roaming disabled.
I have an iPhone 15 with 2 eSims. 1 is from US Verizon and second is Polish T-mobile. I have the cellular settings to use only the Polish T-Mobile for data/cellular while I am in Europe and have the US Verizon line settings to disable data roaming/cellular to only use the number when in WiFi. Why am I still being charged…
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Poor service Bethany MO
Since moving to Bethany, I have one bar, maybe two on a good day. This results in dropped calls and unsent texts. I am considering a change in carrier. I have done all troubleshooting.
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Cell Service Stops Working at a Random Point in the Week, and does not Work for the rest of the Week.
Just like in the title, it could be Tuesday or Thursday and it will suddenly stop working. No matter how many bars I have, I always need wifi to access the internet, and it happens for the rest of the week. If it helps my zip code is 60510. Thanks!
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SOS
Iphone 13 pro max is in SOS mode and cannot make or receive calls
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Close my account due to extremely poor service and costumer service
I switched my business phone line and internet to Verizon at the end of 2022. In have been struggling to set up auto payment for my bills. I have to spend at least 1 hour trying to sign in to my account and make payment. I have talked more then 5 times to pay the monthly payment. Everytime i was told the system will…
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Poor Coverage
I switched to Verizon roughly six years ago from another service carrier. I live and work in the Houston area. Over the past year my service has consistently deteriorated. In my house I have 1 bar, while at work (Pasadena) I would have no coverage if we didn't have Wi-Fi. Also at my beauty salon and the Veterans Affairs…
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Verizon messed up Up My Mailing Address
I ordered a phone to be delivered. I entered my address correctly, I have the confirmation email showing the correct address. Verizon entered it wrong with UPS. Now UPS needs an address update but because of the restrictions Verizon put on the package, I can’t update the address, Verizon has to do it. Getting a hold of…
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Trade in value not being applied
I'm simply confused about where the money went. I received a 900 dollar trade in from my previous device. This one was 1200, I still somehow owe over 800 dollars.
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Bad cell service
I live in Morristown and we need a tour I can’t use my phone cause there is no service Verizon u are supposed to be the best anything I do is slow even my hot spot fix this
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5G Home Internet Gateway drops connections every night on IP lease renew
I have 5G Home internet with the 5G Home Internet Gateway. Every night at the same time, all connections are dropped when the modem renews its IP lease (I have correlated nightly disconnects with entries from the logs that always start with Dec 28, 202004:11:1710.0.0.1: [LED_SM] Receive external event 7004(Failed Event) in…
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Calls dropping
I have grate service everywhere I go but when I’m home only 1 bar and calls dropping , holland Ohio 43528 please fix
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International plan
Hello, Yesterday, Dec 10 2023, I found out that I am paying for international plan since 03/25/2022 - I asked for this plan of 2 weeks and Verizon agent assured me that plan will be discontinued after of 2 weeks of usage, means on May 9th and I want my money back from May 9th 2022. It shows that I never were using this…
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Phone keeps switching to SOS
A few days ago we ported my son’s phone number to our account. A service representative made a colossal mistake and used my number (the account holder) as the temporary number and ported my son’s number over it. My service switched to SOS. This was after two hours on the phone. I went to a Verizon store and after another…
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Verizon trade in credit
Sigh. Where do I begin. On 2/13 I decided that I wanted to upgrade my 11 pro max for a 12 pro max. My 11 pro max was purchased with Verizon back in 2019 as part of a new customer, trade in your old device promo. Back then, everything went flawlessly. I received my credits, got my new phone, etc. Now on 2/13, I placed my…
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Promotion
I called Verizon Oct 17 asking when the 1000 promo was going to end because I wanted to get my trade in my grandsons iPhone 13’pro max I was told it’s expiring tomorrow after much conversation with rep there was nothing I could do but order and not be able to give to my grandson on Christmas Day. She said the promo had…
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5G Start
What is the "5G Start" charge on my bill?
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TravelPass not working
My TravelPass was enabled on 12/2. Worked perfectly. Pre-paid plan auto-renewed 12/11. Travelpass stopped working. Roaming is on. $40 pre-loaded to account. It literally stopped working for no reason. The global support line won't connect me to a human and hangs up and says no one is available. Online chat connected me to…
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Service is no longer what what it used to be!
When I go to more populated cities my service slows down tremendously. I wouldn’t complain if it was always like this but I used to have great service in these same cities. I thought it might have been my older iPhone but my family has the newer versions and they are struggling as well. I hope they fix this quickly because…
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Verizon ad for iPhone 15 Pro
Verizon's new iPhone 15 Pro ad is misleading. The narrator says, "Trade in any iPhone, any condition, for a new iPhone 15 Pro on us. Only on Verizon." And the accompanying text in very large print says pretty much the same thing. So, I tried to get the deal, but no dice. Apparently, the deal doesn't apply to me because I'm…
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Service Issues - No 5G or 4G LTE in ZIP 20876
Been experiencing issues with service all day. Phone cannot get a signal better than 1x and is even struggling to get that. No real weather issues, never been a problem before. Others are experiencing the same issue in my office. Any idea what might be going on? ZIP Code is 20876.
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27606 poor service in Raleigh, NC
Verizon coverage in 27606 zip code is terrible inside and outside of my home. The only way for me to make calls is to use my internet service. When workmen or guests come to my home, they are unable to make calls as well. The coverage map says I should have good service, but I can only get one bar no matter where I am…
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Stuck in SOS mode
For the last 6 weeks or so, coverage in my area has gotten terrible. I understand towers were being updated and were supposed to be completed by June 1. But, that’s not happened and it’s gotten worse. I’ve even gotten a new phone sent to me (under warranty), and gotten new SIM and eSIM cards. But, it’s the same issue. All…