Mobile Network (Archive)
International Plan Billing After Cancellation September '23- January '24
We travelled to Italy in September 7-22, 2023. I took out an International Monthly Plan. When we returned to the US, I cancelled our International Plan September 24. We have continued to be billed every month for a plan that I cancelled! I have received texts confirming my cancellation. I have now spent several hours every…
5g standalone
Why is it 2024 and standalone 5g is still not launched
Service
2 bars of 5G in Old Forge.
Biling Issue Still Not Resolved After Five Months
I have been trying five months to resolve a billing issue related to a promotional credit being inadvertently removed. During each of the five phone calls I can tell they are reading the same rough script (I'm very sorry - I promise to resolve it this time ...) and promise to get back to me with an update in five days. But…
Swapping Verizon Number and Google Voice Number
I currently am in process of routing my google voice number to replace my Verizon number. The google voice number is set to take effect on the 17th. If I was to port out my Verizon number at this point to Google voice, in order to keep my old number, would my google voice number take over the empty line? I want to be able…
Poor coverage
Coverage in my neighborhood is awful. It has been this way for quite some time. I live in the Pooler, GA area, zip code 31323
Mislead by Verizon again and again
Purchased a new iPhone, was told my account would only increase $5. With that I was also given an Apple Watch for FREE! Zero discussion about new charges- a family member has an Apple Watch and no charges have ever been seen. we gave the watch away and now I see charges on my account and will for several months. Called…
Verizon government line
Don't care what anybody says, Verizon is still the best hands down! Thank you too the Verizon government line customer service rep she was great!
Cellular Svc
My service is on SOS for the 3rd time this week. At first I thought it was the storm. Now I am considering changing my carrier. No other carrier is having this issue in my neighborhood.
Trade In Issue
Hoping someone can reach out to me. I have received FedEx confirmation that my device was received, but I don't have any confirmation from Verizon that the rebate will be appearing. From all these comments ... I' m getting worried as this month's bill shows me getting charge for the trade-in credit I received last month.…
I am stuck in SOS mode
I have an IPhone 13 pro Max and I have been going in and out of SOS mode for months now, but I have always been able to just restart my phone and it would go back to cellular service, but now it is just stuck in SOS mode and restarting the phone does nothing for me. Anyone else have this issue and was it resolved? Do I…
verizon app manager just downloaded an app
Some game called "Blocks" was just downloaded without my permission by the Verizon app manager. It looks suspicious and like something that was made 20 years ago, please help and/or explain what is going on!?!?
Phone missing
I ordered a 15pro last week. Yesterday was disastrous. The UPS driver arrived with 2 packages, and I signed for them without looking. One was very heavy. Turns out one box was 3 accessories I'd ordered for the phone but the other was an Amazon paint order. Now UPS and Verizon are claiming I signed for the delivery - but I…
5G or a myth?
I purchased two phones and 5G access plans from Verizon a year ago from the Verizon store in my zip code. For a few months now my phone connectivity is LTE not 5G but the coverage map on the web site shows 5G coverage so here is my question- Is it fair for Verizon to charge me a 5G coverage plan price when I actually do…
Upgrade fee
I just bought a new phone from Best Buy. Long story. Now I have an upgrade fee of $35.00 on my bill. I want my money back or I'm filing a complaint to the Texas PUC.
Returned device
I recently returned a wifi router to Verizon for a new one. The day I sent it I called Verizon and provided them with the tracking number and was told a note with it was added to my account. I later received an email stating I was being charged for the router not being returned. I have called 3 times since then and was…
Lake Wateree - Service
Posting in hopes to finally get Verizon to actually do something, though my hopes are low and my thoughts of ending a 25-year relationship with them are increasing day by day. We have a home on Lake Wateree in SC. The ZIP is 29180 (Winnsboro) but that’s a little misleading as to where we actually are on the lake. The lake,…
Signal strength
We do not get a cell signal in our house or outside on our property. When we do the calls are spotty or completely drop unless we are on wifi calling. This issue is not just my house but for my next door neighbor (my sister) who switched to T-Mobile because of this issue and our daughter who lives a street behind us and a…
Why Am I being throttled back on my internet?
I'm going to be clear here because I'm not going to go out of my way to find this forum and post this for no reason. AT&T didn't do this, they just gave me terrible customer service. My cell phone works absolutely fine in my home town on file with Verizon, not a single issue with internet or cell service. The minute I…
Texting and making calls while in Jamaica
Hi, do I need to turn on international roaming in order to text and make calls while in Jamaica?
Coverage barely there
Seems I’m not alone with dwindling cell service. If it weren’t for wifi, I couldn’t reliably make a call from my own home. Lots of failed calls as well. I’ve used Verizon from the beginning, initially attracted to its extensive coverage (which is a joke now). Most of my friends use different providers and pay MUCH less.…
Not Registered
We have 3 phones on our plan. We recently had to replace one of the phones using the insurance that we pay for. We received the new phone which is the exact same model as the old phone but now in our account overview it is showing the device as "not registered" For the life of me I cannot figure out how to correct this. I…
SOS
my iphone 13 suddenly went into SOS mode.
Report poor coverage
My child goes to school at {Edited for Privacy]. Every VZ customer there has little to no cell coverage. I just called *611 and I get the impression from the 2 levels of support that it's the first they've heard that there could be such a thing as poor coverage. To be clear the tech relayed to me that it was a data…
Bad Business Practices and Terrible Customer Service
Several weeks ago I called because the corporate discount link was not giving me any discounts. So I called and spoke with Anthony, who I think was in sales. He told me it would be easier to set my account up first. Trusting him, I said ok, I'll just do that. He insisted that he could easily help me. I was hesitant, but…
Galaxy 4 wristwatch phone contract
An elderly, low income, disabled neighbor who lives alone switched to Verizon 18 months ago because he wanted to use a Samsung Galaxy wristwatch phone for emergencies (i.e., if he fell or suffered a serious illness that required assistance). He brought his cell phone and wristwatch phone to Verizon and asked to have…
Android and iPhone call and text failure
I live in area code 90018. about a month ago, my calls started dropping mid call. When I try to call back or text, I get a failure message. I have 2 verizon phone in my home. one I pay for one provided by my government job. This happens on BOTH phones. Even 911 wont go through when this happens. I've lived in the same spot…
Promotional credit removed from my account in error
I signed up for 2 people in my account to get the iPhone 15 and was told we would each get an $830 credit. On one line i returned the phone and the credit was issued. On the second line I used the Verizon label and dropped the phone off at a UPS Store and have a "Drop-Off package receipt" on Sept 29,2023 at 1049am. Verizon…
Teacher Discount
Does anyone know if substitute teachers qualify for the teacher discount?
Poor reception
Samsung Galaxy S22 Ultra. No reception in home. Can't choose 3G, 4G, only 5G now. Very frustrating not having service.