Mobile Network (Archive)
No service
So I was a little late paying my bill and paid it this morning. Now after restarting my phone, I have no service. Tried the chat and they said my service was active and I had a zero balance. Then ask another question and they are saying it went to collections even after they had received payment. I just want my service…
What constitutes "data" useage? I don't use the internet on my phone, but have data usage.
I do not use internet on my phone. What causes "data" charges?
discovery+ subscription not working
I got verizon service 2 days ago and moved after being with AT&T for 20 years. When I signed up for the play more unlimited plan, the plan shows 12 months of discovery+ service. My account even shows that there is 12 month free subscription for discovery+ which I took a snapshot. Verizon is not letting me sign up for the…
Waiting for Trade In Credit
From the Verizon Device Trade-in FAQ - "The device(s) will be appraised within 3-5 days, and you'll receive an email with the final appraised value". It's been 15 business days. How much longer is it going to take to get the final appraised value email? Final Trade-in value: $0.00…
Trade In device credit issue with new customer
I'm one of the frustrated customers who is going through the Trade-in issue by verizon. I'm a new customer to Verizon and switched 3 lines from another carrier in November. The below issue is related to 1 number within my account. It was an order that was placed through the Distributor store. At the time of signing up for…
But seriously, this is good service?
And this is good service? I should have known the first month when they charged my first installment of $58 for my "free" phones. I was moving back to my home State to be with my family again and called about adding some lines. The guy said he would be able to give me two "free" phones if I added the two lines and I…
Replacing defective phone a nightmare
I am beyond irritated at the lack of customer service offered by Verizon and the inability of anyone to resolve my issue. Here is the long story below. I upgraded from a Samsung S10 to a Samsung S21 Ultra (256 GB) and waited 2 weeks for the phone because it was backordered. I decide to trade in my S10 for promo credit so I…
Slow to no speed in afternoon
This has been brought up a few times, but I'm starting a new one so that people do not think this problem was resolved last year. I have service that is adequate during the morning. I can do all the things I need on my phone (FB, IG, Snap, YouTube, stream songs/podcasts, view/send photos stored on the cloud, etc.) but as…
New phone missing from box!
What is the best number to call regarding a missing phone. We "received" my son's upgraded phone today only it was a damaged box with nothing but the paperwork in it. I am assuming the phone was either taken or fell out. Someone must have realized it was damaged at some point because there's a small strip of clear tape…
Rebate for Switching
This is driving me nuts! I have spent countless hours chatting, texting, and calling Verizon since I switched to Verizon in November 2021. There is an endless number of problems, the most recent that one of the two rebates I submitted for up to $800 was denied as "invalid". The reason given in the status system is that the…
I received a text message from Verizon referencing a repair ticket....
So, I received a text from 900080004000, which has previously sent me legit verizon messages, informing me that "We've completed your device repair request for ticket number MR-397095344-W01. Please visit MR-397095344-W01 if you still need help, or let us know your request is complete by visiting…
Poor coverage in Telluride Colorado
We are long-time and very happy Verizon Wireless customers. We used to live in Washington DC, where service quality is superb. We’ve recently relocated to Telluride Colorado and have been very disappointed. Data services in most of the ski mountain are poor to nonexistent, as they are anywhere outside of the Telluride /…
Billing Issue
I need to speak with someone in upper management in regards to a issue I am having with a refund of reconnection fees I should not have been charged. I have attempted to resolve this with a representative but was unable to get a suitable resolution. I spoke with financial services on 12/17/2021 to change a current…
Promotion Not Honored
My wife and I traded our IPhone 7s for IPhone 12 Pros and we’re supposed to receive $1,300 in credit toward the new phones. We purchased the new phones in August 2021 and submitted our old phones via UPS a few weeks later. It’s January 31, 2022, and I still have not received any credits toward the new phones. I have spoken…
Saga of the Iphone 13
This is a wild ride... My husband and I have been customers of Verizon Wireless since 2009. We have always had good service with you and, when there had been issues over the years, the customer service was fantastic and all our issues were resolved quickly and smoothly. For these reasons we have remained loyal and highly…
Why can't we block a certain phone # from calling our phone?
Verizon stated: when I asked? Can I block an incoming number? "Neither Verizon Wireless nor any other wireless provider is able to block specific numbers from your wireless phone; however, we are able to block all incoming calls. We strongly recommend that you utilize your Caller ID feature to screen your incoming calls.…
Trade in 2 phones in 1 box
I traded in 2 phones. They sent me both of my new phones in 1 box with 1 trade in envelope. I sent both of the old phones back in the 1 envelope and 1 box. Now my account is showing only 1 of the phones was received and accessed and the other phone is still waiting to be shipped??!! I sent both phones and want credit for…
Trade In not processed
I sent in my iPhone XR on 11/17/2021 for a $800 trade in and based on the confirmation, it was received by Verizon on 11/19/2021. It is now 12/29/2021 and the credit still has not processed. I have called multiple times, had a ticket open, since 12/16 and every time I follow up on the ticket, there are zero updates. I was…
Verizon Rebate Deception
Hello, I'm writing to let everyone know that the Verizon promotion code "SWITCH2VERIZON" is a pile of deception. I was provided this code as part of a sale completed at "20503 Fm 529 Rd, Ste 200, CYPRESS, TX, 77433" on October 24, 2021. Upon submission within the required time frame, the redemption was marked as "Invalid"…
Corporate Concern
I am looking for help to resolve an issue with placing an order for two new iPad Pro 2021 machines and applying promised and validated promotions by the Verizon Customer Care team. I have been attempting to resolve this issue for the last 3 weeks. I’ve spent more than 15 hours both via phone and online chat to reach a…
Filing a complaint to FCC
I’ve been having a problem with Verizon since Nov 2021. They have been charging me for a phone that was returned back in Nov 2021 and they messed up on the trade it plan. And the problem has not been fix as of today after countless phone calls, sending a “ticket” that they never get to, and the incompetent person over the…
SHAMEFUL CUSTOMER SERVICE
I'm totally amazed at how Verizon has gone down hill on customer service. Placed an order via chat agent. Something went wrong with that order and it only showed my $700 trade offer. A ticket was raised. Days went by. Advise to place another order and did so. Only that order was not complete with all items and never…
why do I need to give 20% down on phone upgrades
I am writing because I am very very upset. My family and I went to a Verizon Wireless Store yesterday to upgrade our phones.! We really NEED new phones. I was told after picking out the phones, new cases and talked into replacing my tablet. We WERE EXTREMELY DISAPPOINTED - to say the least - when the clerk told me that I…
How Do I Check The Status of A Ticket That Was Created Through Customer Service Chat?
Hi, I am having issues with a few plan features (cannot add 720p HD streaming or Google Play Pass) and after trying several times to resolve it through Customer Service Chat, I was told it must be escalated to the IT department and was then given a ticket number. How do I check the status of this ticket? It doesn't show up…
Suspending Account for Security Purposes
I just received a call from my area code with a recorded message that my account will be suspended for security purposes. I selected the option for more information and was put on "music" hold before deciding this seemed a bit odd and hung up. Anyone else have an issue like this?
Poor Coverage Los angeles 90077
For the last 10 days every member of the household with Verizon and also other neighbors have experienced poor coverage. Calls are going straight to VM. I went through all the troubleshoot on my phone and nothing has been helpful. Customer support has done nothing to help. Can anyone assist?
Verizon WIreless Executive Offices Email
Hello, I am hearing impaired and need to contact the Verizon Wireless Executive Offices by either email or fax. Does someone have such information? Please advise.
Issue with Phone trade in credit
Sent in a trade of two phones they have both been received but I have only received credit for one of them.
Can someone please post email id for escalation?
Looking for an email id where I can file my complain. I have searched for an email and phone number for escalation but have not been successful. Unfortunately, customer service is also giving same answer but no resolution of my issue. Just now wasted 1 full hour on single call with Verizon, where I ended up talking to 5-6…
No Calling, Texting, or Data for 4 DAYS now!
I have been with Verizon 9 years but may be on my last. I have been through, no exaggeration, 40 Verizon techs since Monday and NO ONE can find a fix for my phone. I get error message 19 when I try to call anyone and incoming callers receive the same error message on their end. When users attempt to text me it fails on…