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Trade In
I tried to upgrade my wife's phone today, speaking to the agent thru chat, I described the phone I would be trading in, she told me that it would qualify for the full $800 trade in discount, she then asked me for access to my account, and immediately backed off from the #$800 to $400, she said the discount was system…
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Unresolved after multiple calls and chats: Verizon has had my trade-ins for weeks, but status is still "initiated"?
Can anyone point me to an escalation phone number, or some other way to get to a higher tier level of customer support? I have 5 lines on my account. All had paid off iPhones. Al were on legacy shared data plans with an awesome discount. My bill was VERY reasonable for 5 lines. I traded in the paid off iPhones on all 5…
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What cities will offer 5g Ultra Wideband in January 2022?
Is there a link to available cities?
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Employee Compliment
Just wanted to express my gratitude for an employee who went above and beyond for me and my partner today. Tito at the 8878 Boynton Beach Verizon location was extremely patient with us during the process of switching our phones over to Verizon. Excellent customer service all around!
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Payments
I just found out today that my electronic payment was returned due to insufficient funds. How long will I have to take care of this payment before my services are disconnected?
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Returns and tough time tracking
First, I have been a Verizon customer for more than 25 years. Recently, I traded in my ipad for a new Samsung laptop that is connected to my data plan. However, I have chatted a total of about 5 hours with Verizon about the problem with my ipad tradein. First, the return box never came, the second box never came. The third…
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Does Verizon have live people for calls?
I've been on hold over 40mins and haven't gotten through to anyone. Theres no update about your place in line nor an estimated wait time. Did Verizon get rid of live customer service reps?
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Unable to make an online credit card payment for phone upgrade
I attempted to upgrade my phone and received a confirmation order email and then another email stating there was a payment failure and we were unable to complete your order. I clicked the link to make the card payment and it gave a message that the credit card couldn't be used. I contacted customer service many times for…
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Verizon Will Not Honor Promotion
I switched to Verizon via the BYOD promotion. When I signed-up, the fine print of the promotion stated Wavied activation fee applied as bill credit w/in 2-3 cycles. When I received my first bill, $20 was discounted from the activation fee. I called Verizon and the CSR informed me aother $20 credit would be applied on my…
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Trade-in Issue - No credit received - Disconnect b/n store and customer support
I have moved to Verizon from ATT on 24-Nov-2021. I went to the Verizon store in Prosper, TX and they submitted the request for 4 line transfers to Verizon from ATT + 1 new line. Store Manager told me that they are not able to apply the Trade-in promotional credit of 800$ for each device and asked us to come back for…
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Phone rerouted to return center
I upgraded my phone but the rep ordered the wrong phone. We tried to cancel the order but weren't able to. The phone was then rerouted to the return center. It was delivered 2 months ago but never processed. So the order is considered pending on my account. I am unable to continue the upgrade or activate new lines. I have…
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Will My Data Speed Go Down If I Switch To The New 4G Plan?
Just researching the differences between my old Medium plan and the new 4G plan. It seems good and I get an extra GB of data, but I was wondering if my data speed changes on the new plan? When I had a popup asking if I wanted to switch to the new plan, there was a * stating that the speed was at 128 Kbps. Is this a change…
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Never received my trade in credit for iphone X
On October 3rd 2021 I traded in my iPhone X for an $800 promo credit and my wife's iPhone 8 for a $550 promo credit. I was told to wait a couple of billing cycles for my wife's credit and my credit would be applied immediately ($800). The $800 credit was not applied and after waiting a couple of billing cycles the $550…
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Phone trade in
Purchased two new phones around October of 2021. I was trading in an older iPhone XR for rolling monthly credit that would total $800 in credit towards one of the new phone. I never received my trade in kit due to an incorrect address issue. I’ve requested a kit every week since then online to my address and I have also…
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Spending limit reached
So my monthly billing cycle reset on April 28th, yet I keep getting an error message that "my monthly spending limit has been reached" yet I have not charged anything this month., I have had five phone conversations, 13 chat conversations and been transfered to five different departments yet no one can seem to fix my…
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Misleading online information with terrible customer service
When I first transferred my service from Sprint to Verizon back in 2020 I was happy until I wanted to upgrade my Note 20 Ultra 5G once I paid off 50% of the balance. I then started the get a message stating I had to pay off the phone. I called customer service and was put back in the queue by the 1st rep after him telling…
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Almost NO customer service at verizon
I am a new customer and trying to setup my phone - 3 lines transferred from ATT. So far in last 20 days I have spent close to 12 hours on phone and 90% of that time wasted in waiting for a rep to answer my call. ugh! I will have to go back to ATT before 60 days time expires. Their customer services is not excellent but not…
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How do I listen to my voicemail greeting?
How do I listen to my voicemail greeting?
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Drivers Lic and SS information
Where do I email these documents? They were requested by the Credit Department.
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I need number to Trade in cent Fort Worth Tx
what is the phone number for Fort Worth trade in service center?
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LTE Home Internet Available in Every Zip Code around me, but not in mine. Verizon - take my money - I want this service!
I was very excited to see yesterday's announcement of LTE home internet expansion across the country - especially to rural areas, because I live in a rural area where there are ZERO options for my household...not even for satellite. I put in my address into the service finder and got a message that LTE home internet…
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Monthly bill increased by over $100 and nobody at Verizon can explain why
My monthly bill jumped by over $100 for the month of December and the detailed charges online don't even add up to the grand total! Nobody at Verizon can explain why and they bounced me around for hours the other day before putting me on an endless hold. Anyone else ever have this problem with them?? It has been a brutal…
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13 Calls. 10hrs. Still no resolution. Need a escalation point of contact.
Without exaggeration, I have called in 13x. Have chatted with Level II support 5x, promised numerous calls back with, have had LII open a ticket with IT last week, and still no resolution. I would like a supervisor (who can take case ownership) to CALL me back. I've had Verizon for YEARS, and can't belive this ineptness…
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Why does Verizon not honor it’s promos and why does noone here know anything about anything?
First off, ive been a customer of this company for 4 years and never has any company, ever, gotten me to a breaking point like it has to deal with ANYONE from this company. I am naturally a very patient person but man is this company a whole other level of terrible (this is even compared to the nastiness of Xfinity). The…
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Customer Service Issue
Hi! I recently purchased (on Dec. 14th - Deborah Ruth - Chat 08a7e789-75bb-40b7-85fd-39ebc7725800) a Samsung Galaxy phone and Gizmo (backordered but still purchased) watch for my sons for Christmas. I purchased via the chat option on Verizon.com. I was told that I would be able to trade in my son's old phone for a $700…
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Weak Signal and slow 4G to noG
I am a new Verizon customer having had my phone less than a week. In my single story home i have a very weak voice signal, alternating between 1 and 2 bars. On a very rare occasion I get 3 bars, also the data signal fluctuates from 4g to 1x, and very very slow. It took me 4 minutes to update a 6mb app. Is there anything i…
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Order Processing for 2 months! Unhelpful customer service at stores, phone and chat.
My phone order placed on 11/18/21 has shown a "Delivery date will be updated soon" status since order placement. No one in customer service at the stores, phone, or chat is able to provide any sort of update on this order. Of course I have already been billed and my trade in has already been accepted. Why is Verizon unable…
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Billing/Fraudulent Add ons
Does anyone know how to get in touch with someone who actually does something for the customer service at Verizon? I had to call three times to get a line cancelled after the phone was already returned for a trade in. I ordered Iphones under the buy one get one plan and had Addons placed on my account that were not…
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Trade-in Credit Never Appears
I recently traded in my phone for the (very low) trade-in amount of $45. November 1 I get an email from Verizon saying that they have received the traded phone and confirming the trade-in value. I have not seen the $45 credit yet in my account. I've wasted hours on the live chat with Verizon reps who promise to help me…
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HORRIFIC coverage
I have been a long term Verizon customer. I moved into Glen Head NY and coverage is ABSOLUTELY horrendous for my house as well as for the local middle and high schools. I have to sit at 1 spot to receive and call from my mobile since the signals are so bad. I complained and the agent sent me an extender. After 45 minutes…