Mobile Network (Archive)
Iphone 12 mini trade in for $800 Last year
So last year around this time I was told by a Best Buy customer service rep that I could trade in my Iphone 12 mini for the new Iphone 14. He said my iphone 12 was worth $800 and the new iphone 14 was the same price so it would be a wash. I did it. I got my bill for a year and it was great. Now, Verizon sends me a bill…
Verizon Trade-in lost by UPS
My research suggests that this is the place to raise my concerns with recent experience. In September 2023, I ordered new iPhone 15 and traded-in my old iPhone 12 pro max. I dropped it off with UPS (September 28) and kept the receipt. However, the tracking never got updated and the package is never delivered. I called in…
why is server unreachable?
I tried restarting the phone, disabling the wifi calling and enabling it back, turning the airplane mode on and off, clearing the phone as storage and cache. Nothing seem to resolve the issue. When I call the customer service with a different number i get an automated message saying we are aware that some of pur customers…
Coverage Gotten Worse
I have the Galaxy Fold 3 and my wife has the Galaxy S23 we live in zip code 39466. Both of our services have gotten progressively worse over the last 6 months. I used to have a signal all the way to work located in zip code 70427 but now I have no signal for 80% of my drive. No data and no signal for calls or if I do have…
International charges for military duty
My husband was sent on orders outside of the country and we were told that we had the international plan. What we didn't realize was how expensive it was. Our bill went up $160 with taxes and fees and I have attempted to reach Verizon multiple times to speak with someone out the issue with no success. I am told it will be…
Incident Number
How do I find out the status of my concern using an incident number? A Verizon representative was supposed to contact me about this issue today at 11:15 (Eastern Standard Time), but never did, so now I'm trying to find out if the issue has been resolved.
Not receiving verification code texts
I am not receiving verification code texts for 2-factor authentication. I have an iPhone 13 that I recently got and I had to resign into every app and every time the authentication text was never sent. I tried a factory reset but that didn’t work.
Customer Service (Refund Not Issued After 6 weeks)
Some background information - have been a Verizon Wireless and Home customer for a long time. We have a family plan with 4 cell phones. On June 26, I decided to use the Verizon Wireless internet chat to upgrade 2 of the cell phones to take advantage of the trade-in promotion of up to $800 (Order #***** and location code…
How to thank a fantastic call center Employee
Hello, I wanted to give feedback for an absolutely excellent customer service experience I had today with Joyce. I saw on older threads that there is a way I can send my appreciation and I would like to do so. thank you!!!
Misleading Verizon Representative
In September we went into Verizon to get my daughter a new phone and add her to our plan. The employee that we delt with was pushing this promotion they had going and talked me into getting a new phone as well(which I don't like). He also said that with this promotion we could get two FREE additional devices and told us…
5g network
Verizon 5g network is garbage. There is nothing fast about it. It was better when it was 4g in the huntsville alabama area. More dead spots. Slower than pond water when you have 5 bars of 5g. I will be switching to AT&T as soon as my phone is paid off.
Customer service
So if my service has been interrupted I can’t speak to a “ real person or representative ?!
International billing after cancellation
My husband traveled to the Philippines for 19 days. I specifically asked the rep to add the international plan for only a month. I was told it will not be renewed and that I do not have to call back to cancel after he comes back. We continued to be billed 4 months after. They do not listen to requests to cancel the…
International Travel Plan for 34 days
I will be taking my phone to the UK for 34 days. I will purchase the 30-day International Travel Plan, but do not wish to pay for a full month renewal to cover the extra 4 days. My hope is to use the TravelPass to handle any calling needs (probably none) for the first 4 days and then have the International Travel Plan…
Why no bars lately? People tell me that I m cutting in and out and they cannot understand me!
Since Dec 31 2023, we suddenly have only 1 bar at our house. What is going on? I called 611 and stayed on with a rep for over 15 min. I reset my network settings on my phone but the problem persists. My iphone 12 is fine but your low number of bars is NOT! Do you need to boost your cell tower locally with all the new…
Full Bars, Very Slow Data
Verizon’s network seems to be increasingly getting worse and worse. I can pinpoint 3 spots in my (relatively small) city where I can consistently get full 5 bars of LTE, but data rates so slow that I can’t load most apps and sometimes not even a webpage. I understand congestion at arenas and stadiums and during large…
Verizon Cloud from Gigabit 2.0 doesn’t work on a phone
I have Verizon Cloud 2TB on my FiOS account. It was working fine, until I subscribed to Verizon Mobile and created One ID. Now I can’t login on the phone, it says that I have no Cloud subscription. I suspect it tries Cloud on the mobile account, but my Cloud is on FiOS. Few calls and chats were totally fruitless. I have…
If I have been on Verizon prepaid for years does it count towards the loyalty program?
So if I've been a loyal Verizon prepaid customer 2 lines autopay, do I qualify for the new loyalty discount plans?
Dropped calls
Longtime Verizon customer. Calls dropped multiple times a day to various phones in my own family. Very frustrating. Possibly leaving Verizon if this can’t be corrected. Please advise asap. I pay too much to have this many calls dropped for a couple of months now, and no, it’s not during peak times, etc. lol
Can’t use my phone
Hello I’m actually in Jamaica and I was told that I would be able to use my phone as if I was back home. I having such a hard time and need some assistance
Bankruptcy surrender
I’m lost on what to do I’ve followed chain of command with very little help and extreme amounts of disrespect received from customer service. My wife and I filed for chapter 7 and soon after we received a email stating to turn in phones or keep them and basically be charged extra ($100-$200 ). We didn’t claim the phones…
where to file a local store complaint
Where to file a complaint. I added a new line this past Christmas weekend. They charge me with upfront cost. They told me it was taxes and activation fee. They said they will give me a case and screen protector as a giveaway. I told them I don't need them since I already have one. They said they will give me a MagSafe…
Mobile roaming data isn't working
I just got a new phone and called customer support 5 times for my Sim not working and now I can't access my mobile data even when I have reset my network settings 5 times every time still I do not have Internet connection without Wi-Fi
Bars and no data!
From what I have read, this has been a major issue with Verizon for years and still no resolve. It is so frustrating when you’re paying so much for a plan and can’t use it unless you’re connected to WiFi. We experienced bad storms that knocked out power all across our area for over a week. Family of 4 all on same plan had…
Spending limit increase?
I have 7 lines on my account. 1 has a device payment, all others are paid off. Trying to upgrade all (6) lines to iPhone 14 Pro and Verizon says only 4 as I’ve reached my spending cap. All devices need an upgrade! I upgraded 4 lines today, but my parents have 6 yr old iPhones and are in desperate need of new devices. Been…
Moving phone line from AT&T to an existing Verizon plan
Hello would like to add my mother to my existing Verizon plan. She is currently with AT&T, but would like to keep the same number . What is the process to bring her over ? She does not have any open contracts to pay off her devices, she is all paid up for her phone. thanks !
Spam Text Message Problem
This big problem has been going on since about May 2023. I receive many spam texts a day every day. An average of 50 per week (I've kept a log)! All spam text messages come from all the area codes (and there are many) in Ontario, Canada. The 7 digit phone numbers that follow are all always different. I report each and…
Death of Spouse and his phone line
My husband died a few months ago. Have transferred everything I need off the phone, but want to keep the number active for about a year in case we need to answer someone or a text verification number. The phone does have a balance on it for a monthly fee for purchase of a phone. Tried the store - waited only to be told you…
How to watch tv on my phone
How can I watch TV through the app?
Store lost trade in
So I recently upgraded my IPhone in person at a Verizon store ran by cellular sales. The store kept my trade in and I left the store with new phone. They later call me to tell me that they needed me to look for an email from Verizon with the return shipping label so I can send it to them so they can ship it out. I send…