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Call interrupted
When I am on the phone with a certain person all of the sudden the call will disconnect and it will say, "Welcome to Verizon Wireless. We're sorry, the number you have dialed has calling restrictions that prevented the completion of your call." It happens quite often every time we are on the phone. Why would this be…
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Poor coverage at home
How do I report poor service/coverage at my home address? I used to have T-Mobile and never had a problem with coverage at my house. now, even if I’m using Wi-Fi calling people still can’t hear me.
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weak or no mobile signal
Is there setting in the Orbic (RC2200L) flip phone to get better reception in my home area that has weak or no reception?
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New Iphone activation overseas
I am currently using my iphone 14 pro overseas and it uses esim. I just ordered the 15 pro max. I was told that new phones can only be activated in the US on a verizon network. Since both phones use E-sim, am I able to transfer the Esim from my 14 pro over to my new 15 pro max so i can use my 15 pro max overseas. I will…
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Dropped calls Starlink
Anyone experiencing dropped call with Starlink? We have virtually no Verizon cell service at the house, so have to rely on the internet. Our calls are dropping at a scary rate ...we cannot complete any in or outbound calls without at least a couple of drops. Looking for a solution. I have tried:…
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Dead Zone
There are multiple dead zones in Twinsburg OH (44087) and within Solon OH. I'm unable to make or receive calls at my house.
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Billing error
My wife paid our bill to an account number we had in the past, upon realizing the mistake we contacted verizon and placed a ticket. we received an email stating the issue was resolved and the correct account was funded the payment. After a couple days our account was shut off and i cannot reach anyone until my account is…
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Apple Watch in stores
Do they no longer sell Apple Watch’s at Verizon stores?
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Why is there no cell phone internet in one small area in my town?
When I am in the vicinity of my granddaughter's school my cell phone is not getting an internet connection. This is a recent development because just two weeks ago it was working fine. I tried to find out how to turn off 5g in the hope that maybe I would get a 4g signal but that didn't work. I have a new Samsung S23 Ultra…
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2 return labels with different addresses
I received 2 return labels...one is for 4801 Mercantile Dr. BLDG 17, Fort Worth, TX...the 2nd label is for 2777 E Long Ave. Suite 11, Fort Worth, TX. Which one is correct to use?
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Texting internationally
If I'm traveling internationally with a Travel Pass with unlimited texts and I send a text to someone in the US, what does it cost the person to reply to my text?
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Return Nightmare
I ordered a new phone though My Verizon on the Verizon website. Before I even received the phone I decided that I would have preferred a different model. When the phone arrived 4 days later I proceeded to determine the process for returning it. I went to My Verizon and clicked on My Orders. Surprisingly there was nothing…
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Switched to Verizon, both our new android phones only receive some texts and no calls, mainly from androids, ported last week
Switched to Verizon from ATT, bought 2 new Samsung 23+, ported our numbers last Tuesday, and moved all our info over to the new phones. Both of us only receive some texts, no 2 factor authentication texts, and they seem to come from only friends with androids. SIM cards seem to be working. We reset our old phones to trade…
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Feeling lost- Month 5 of Verizon refusing to give us agreed upon credit for phones we traded in!
We've actually had multiple issues with Verizon, including it taking almost 6 hours to port our lines over when we signed up (during which time we were all stuck in the local store). There were honestly so many red flags that I really wish we'd paid attention to. However, I'll stick to the most serious issue we're trying…
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Dropping off a trade from an online order at a store
Why do you offer the option of dropping off a trade in phone at a corporate store if when you get there the store will only print out a shipping label and send you on your way to a UPS store? The email states the store as the 'drop off location'. The store then says, yes, that is really misleading, and then they try to…
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Verizon Store
I returned an iPhone 14 Pro Max within the return window, in person, at the Verizon cellular store in Sunrise, Florida in March of 2023. Verizon now claims that I owe them money because the returned devices do not show up in their system. I've made extraordinary efforts to resolve this issue with the store, but they have…
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Leaving Verizon after 20 years
Hello, my partner has his own plan with 3 lines, and all 3 phones are gets aged, but Verizon seems to provide no loyalty to their customers. I'm switching to AT&T because I'm basically getting a flagship phone for free, for switching. Verizon runs the same deal for new customers, but not existing? I will be assisting my…
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Losing device promotion
I traded in three phones on my account during a device promo for iPhone 13s. At that time, the lines were on the Start Unlimited plan. Last month I was charged $10 extra for each of those lines. When I asked, I was told the plans don’t exist anymore and to change the plan or continue to be charged. I moved to the unlimited…
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4G LTE overriding 5G UW signal - How do I resolve?
I live in an area where one of the towers was just upgraded to 5G UW. The problem is that there is another tower that is almost the same distance away and only 25-30 degrees off in direction that hasn’t been upgraded. I have a Weboost and pointed it to the 5G tower, but I suspect it’s receiving a strong enough signal from…
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Returned phone not taken off my bill.
I have been dealing with returning a phone for the past 6 weeks. It has been received and due to Verizon’s failure they didn’t create a ticket until over a week after it had gotten there and I had spoken to reps almost every other day. Now my phone line is automatically being turned off everyday and it is not only an…
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Does Verizon 4G LTE Network Extender support LTE-M?
I recently bought a GPS dog collar that claims to be compatible with Verizon's 4G LTE network, hoping it would connect to my Verizon Network Extender, but the device does not connect. Upon further inspection, the device uses LTE-M specifically. I haven't been able to find detailed technical specifications that would tell…
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Poor Network/Poor Coverage
Hi everyone. I have seen a lot of posts here about reporting poor network coverage to Verizon. I have a business line through my employer and they pay for the line. I reported my issues to Verizon and they suggested I switch to an e-sim card. Since I had my iphone 13 for over a year and was eligible for an upgrade, I…
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How Do I File a Formal Complaint?
100% considering leaving Verizon after being a loyal customer for a decade due to my recent experience trying to purchase a new phone and add another line (aka bringing them business and spending more money!) Black Friday had a great deal for an iPhone 14 Pro Max with the most expensive Unlimited Plan - my husband was…
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SOS 1phone 14 pro max
My phone is not working it keeps switching from sos at the top to service and now I can’t recieve calls or make calls or send text messages
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Cell phone coverage
My family has been a Verizon customer for probably 10 years or more. Cell phone service inside our home has never been good but in past was always able to go to certain areas of house and make and receive calls. Within last years I was able to switch my cell phones to WiFi calling and that fixed my in house calls . Up…
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How can you get accountablility?
Every time I turn around you change the plan name, pricing, promises. In my last call with customer service I'm told that I could get a discount because I teach at the community college, but your system doesn't allow verification. Your service is spotty. Your customer service people are put in a bad place and it's…
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No Internet
There is an area at least 8-10 square miles in size in Lafayette, Louisiana with literally ZERO Verizon internet. That area has been gradually expanding for years. The irony is, it is lately expanding to the point the Verizon’s brand new store is close to no longer being covered. All of the surrounding much much much much…
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American Samoa - International Travel Pass?
I am traveling to American Samoa this summer. The tour guide I spoke with mentioned that cell reception is poor. I am trying to figure out whether I can get a travel pass and if the travel pass would even work. There is a travel pass for Samoa. But Samoa and American Samoa are different territories. Samoa is a country and…
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Number Port
Im looking to have my number ported out of Verizon and you guys are refusing to allow the number to be ported out * Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee. By refusing to allow the number to be put…
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Teacher Discount
After what felt like a million steps, I finally got the teacher discount for one month. Now they removed it with no explanation and are making me start the multistep verification process all over again. What kind of torture is this? Am I supposed to spend hours each month begging for you to honor my teacher discount…