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International call I did not make
It looks like this is a common occurrence with Verizon. I was charged for an International call for $147 that I DID NOT MAKE and Aveary from South Carolina said that this NEVER HAPPENS! Looks like this has been happening for a while!!
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Monaco phone didnt work
My family and I have been in southern France for 2 weeks with the International Plan and have had no problems. Yesterday, we went to Monaco for the day and none of our internet worked. We received the message once we entered the country that we had the International Plan, but the phones never worked. We turned off and on,…
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Reactivating my prepaid account
I was wondering if it is possible to reactivate a prepaid number that has been deactivated for a few weeks. Normally I receive a text letting me know when I need to add funds, but was given no warning this time around and realized I ran out of funds too late. Now I get an error message every time I log in to the verizon…
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Dialing a number with Travel Pass
If I'm in France with my TravelPass and a friend in the US wants to call or text me, does she just dial the same number she'd use if I were home in the US, ie 10 digits for area code and number?
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I can't register, my account is locked.
Hello, I have a prepaid plan, I would like to use My verizon but I can't register. It said my account is locked just after I gave my account security code. Even after reset my account security code it is still locked. How can I do to unlock my account and be able to register in My verizon ? Thank you.
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Travel- Pass Data Not Working in EVERY EMEA Location I have been
I left for a multi-country trip to Ireland, England, Scotland, and Sweden. I set up my travel pass with all locations via the Verizon website as well as added the Global Calling plan. I followed every instruction. When I arrived in Ireland I could make calls, but could not use data even though the phone had full bars and…
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Account Language Preference
How can I get the language preference for two prepaid account lines changed from Spanish to English? Dialing *611 and entering either number results in all prompts being in Spanish. Thanks--
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Connecting in Canada
traveling to Canada and want to ensure that I will be able to call tge US. Do I have to change plans? extra cost? Bob - Maine
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My Verizon issue
So I ported out of Verizon prepaid a couple of weeks ago to T-Mobile, and I ported the same number back to Verizon prepaid last Saturday. I went to register for My Verizon and it said I was already registered, strange, so I logged in with my old credentials and it worked, but my Verizon is broken, most the links don’t work…
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Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
Until March 17, 2020 or so, my data speeds were averaging 15-20Mbps during the day, bursting to ~40Mbps during the wee hours. Since March 17, 2020, my throughput has dropped drastically, often into the low Kbps range during the day. Signal strength and SNR haven't changed, and I've assumed my slow throughput just reflects…
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Internet
Every time our prepaid plan renews, our 2nd line loses data access? How do we correct this? Have troubleshooted with Verizon to no solution at the moment. Last month, agent was able to get account access to internet but 2 agents this time were not able to. Help
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Hotspot data usage
How do I know how much data my hot spot has
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Phones that work in France
We're planning to travel to France with an iPhone 8 Plus and and iPhone SE (2020). The international travel planner is not helpful in letting me know if these will work in country. Does anyone know if these will work. Thanks in advance.
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No international services on Galaxy s22
Me and my husband went to Mexico 3 times already. Since March While I was there I saw I had no service at all no calls,text, or data. My husband phone S22 Plus and mine S22 Ultra both had the same issue. I spent hours and hours on the phone connected to WiFi with Verizon trying to fix it. Only to tell us that it had to be…
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can't make a call while in canada, it say 'Not Enough Money On Your Account' even though I just added money
I am in Canada and I am using an international plan right now. I NEED to make a call but verizon says there is not enough money on my account. that's wrong because I just added money. This is very annoying. How can i get this fixed?
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Verizon Visa Credit card
Can you use your Verizon Credit Card to pay for your prepaid account?
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Be Careful with Travel Pass
This is the 2nd bad surprise I’ve gotten & after being with Verizon for over 6 years, it has me thinking seriously of leaving. Last December I traveled to Mexico & before I left I called Verizon CS to ask how it worked. I just returned again a week ago from Mexico. Again, I spoke with Customer Sevice to clarify as I didn’t…
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Travel pass- getting charged and not even out of the country unable to turn it off
I am being charge $5 a day when I am about 15 miles south of the Canadian border. Now trying to turn off travel pass on “manage my account” and it says- sorry no can do, try again later. Help!
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international wi-fi calling + texts over a local eSIM
After some research, I am looking for confirmation that the following plan will work while abroad in Europe for two weeks: I have a iPhone 11 with a nanoSIM + ios 15, and my carrier is Verizon. I will be traveling to France for 10 days and want to purchase an eSIM from Orange. Using the dual SIM functionality, I can use…
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Why is there not a number for me to call directly for assistance? FiOS keeps not letting me log in in. I just need to speak to a human. Please help
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How to login to Verizon account with phone puk locked
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setup for Pixel 3a to use in Europe
I'll take my Pixel 3a to Europe this summer. Is there any setting or app I need to install to call other European contacts during my trip?
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International plan start date?
I signed up for an international month to month plan to start Feb 12. My billing cycle begins/ends on Feb 23. Will I be able to actually use the international calling on Feb 12?
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International Plan Billing
I signed up for a Int Tvl5gb/250min/1000 MSG 1mo plan. I thought the 1mo meant I would only be charged for one month of usage. I was in Portugal for 2 weeks but because my 2 weeks crossed my billing date, I got charged the full amount of the plan for two billing months. A Verizon rep said because I used the plan in two…
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International roaming charges
My husband and I traveled to Portugal for one month. I purchased the $100 one month travel pass to use my phone overseas. On my husbands phone I turned off cellular data roaming and put it on airplane mode. When we returned and looked at our cell phone bill we were charged for international roaming charges on his phone. He…
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Will I Still Be Charged For Travel Pass If I Just Receive Texts?
With Travel Pass am I charged $10 for the day if I only receive a text but don't send one or make a call?
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International roaming charges on Go Unlimited Plan?
Taking a cruise to Mexico out of San Diego. While in Mexico ports, I am covered by my Go Unlimited Plan with no extra charge. While at sea, do I have to pay international roaming charges even though I am on an unlimited plan?
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TravelPass Not working
I’m having trouble accessing TravelPass. Was working fine in Rome but not available in Napoli?
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St John's USVI triggering international plan daily charge
The forum says there should be no extra charges for using your phone in St. John's USVI, but our phones kept activating the international plan during our recent visit. How do we get this corrected?
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International plan for Loyalty55 customers wants to charge me $5 extra a day for internet usage
Good morning. I am traveling in Canada for the next 3-4 weeks. I have the international plan for U.S.-Canada-Mexico with all unlimited data/text/voice as a Loyalty55 customer. Yet I receive texts daily from Verizon asking to pay $5 extra to have high speed internet access (which in Canada is what we used to have at 1200…