Mobile Plans (Archive)
Monthly international calling plan
How far ahead my we sign up for a monthly plan if leaving mid September. Verizon dates stop at late August now
I have problem with My Verizon account access
When I try to login to My Verizon app, the App shows error messages like "We can't process your request right now" and "We're sorry. It looks like we are having trouble connecting". Even if login through the website, I still cannot see my account information (just blank), which shows an error message "We're having trouble…
Roaming in south africa
I am visiting Botswana and South Africa in August 2022. Does TravelPass work there? where do I find the terms?
Visual Voicemail should be available for Android like it is for Apple/iOS devices
There's a topic with an incorrect 'Correct' answer posted here - so I want to get an actual correct answer on file (Correct Answer: Visual Voicemail on PrePaid plans should not be di... - Verizon Community) - this falsely states that the reason is because Apple's visual voicemail is built-in, but Visual Voicemail is also…
I need to talk to a real person NOW!
I am showing $50 in my account balance, which is my monthly fee, but for some reason it is saying my monthly unlimited plan has expired. I have been trying to get a real person on the phone for over an hour now to no avail. 611, even if I push 0's, eventually says "We're sorry YOU'RE having trouble, goodbye", as does…
TravelPass cap and transferability for Do More plan
If I have a #5G Do More plan that gets me 1 #TravelPass day per month, is there a limit on how many TravelPass days I can accumulate? Also, if I have a family plan, are the TravelPasses transferrable between lines on the same account or are they only usable on the line for which they were originally assigned?
Moving Abroad
Hello! So, I am moving abroad to Spain for a year. I am looking at purchasing a local SIM card for my cellphone. I currently have an iPhone 13 Pro, but it is not yest paid off. Am I able to use another SIM card in my phone, or do I need to pay it off first? Also, am I able to suspend services until I return? Or cancel? Or…
Announcement 19
On one of my mobile lines (out of 3) I can't make or receive ANY calls or texts. When I make a call to any number or any number calls me, we get a recording that says this caller has restrictions - Announcement 19. This started suddenly on May 1. Verizon is absolutely clueless about what is wrong and say that they can't do…
Phone not dialing out
Hello, I am traveling abroad in Italy and have the travel pass. My husband also has the travel pass. His phone is making calls just fine, but mine will not - I get an error message about the number not being available. Can anyone provide a solution to this? We are both using the same type of phone plan.
Carryover Data
Do prepaid plans still use carryover data?
Service in the border (Mexico) is the worst!
If you are planning to start a service with Verizon and you are traveling to the border very often, PLEASE DONT DO IT. Verizon has the worst service ever. I have to travel to Mexicali and Tijuana very often, but once I cross the border, my cell is dead. Verizon is having issues with the network in Mexico, meanwhile, we…
Stop TravelPass Charges while using local eSIM in Europe
My wife is in Europe for a month with her iPhone 12 with the original Verizon SIM card inserted. She has activated a local eSIM from Orange but keeps getting daily charges for TravelPass. Is there any way to stop the daily TravelPass charges while allowing use of the local eSIM? Would temporarily suspending her Verizon…
International call I did not make
It looks like this is a common occurrence with Verizon. I was charged for an International call for $147 that I DID NOT MAKE and Aveary from South Carolina said that this NEVER HAPPENS! Looks like this has been happening for a while!!
Monaco phone didnt work
My family and I have been in southern France for 2 weeks with the International Plan and have had no problems. Yesterday, we went to Monaco for the day and none of our internet worked. We received the message once we entered the country that we had the International Plan, but the phones never worked. We turned off and on,…
Reactivating my prepaid account
I was wondering if it is possible to reactivate a prepaid number that has been deactivated for a few weeks. Normally I receive a text letting me know when I need to add funds, but was given no warning this time around and realized I ran out of funds too late. Now I get an error message every time I log in to the verizon…
Dialing a number with Travel Pass
If I'm in France with my TravelPass and a friend in the US wants to call or text me, does she just dial the same number she'd use if I were home in the US, ie 10 digits for area code and number?
I can't register, my account is locked.
Hello, I have a prepaid plan, I would like to use My verizon but I can't register. It said my account is locked just after I gave my account security code. Even after reset my account security code it is still locked. How can I do to unlock my account and be able to register in My verizon ? Thank you.
Travel- Pass Data Not Working in EVERY EMEA Location I have been
I left for a multi-country trip to Ireland, England, Scotland, and Sweden. I set up my travel pass with all locations via the Verizon website as well as added the Global Calling plan. I followed every instruction. When I arrived in Ireland I could make calls, but could not use data even though the phone had full bars and…
Account Language Preference
How can I get the language preference for two prepaid account lines changed from Spanish to English? Dialing *611 and entering either number results in all prompts being in Spanish. Thanks--
Connecting in Canada
traveling to Canada and want to ensure that I will be able to call tge US. Do I have to change plans? extra cost? Bob - Maine
My Verizon issue
So I ported out of Verizon prepaid a couple of weeks ago to T-Mobile, and I ported the same number back to Verizon prepaid last Saturday. I went to register for My Verizon and it said I was already registered, strange, so I logged in with my old credentials and it worked, but my Verizon is broken, most the links don’t work…
Prepaid Unlimited Jetpack 7700L: Abysmal data speeds during lockdown
Until March 17, 2020 or so, my data speeds were averaging 15-20Mbps during the day, bursting to ~40Mbps during the wee hours. Since March 17, 2020, my throughput has dropped drastically, often into the low Kbps range during the day. Signal strength and SNR haven't changed, and I've assumed my slow throughput just reflects…
Internet
Every time our prepaid plan renews, our 2nd line loses data access? How do we correct this? Have troubleshooted with Verizon to no solution at the moment. Last month, agent was able to get account access to internet but 2 agents this time were not able to. Help
Hotspot data usage
How do I know how much data my hot spot has
Phones that work in France
We're planning to travel to France with an iPhone 8 Plus and and iPhone SE (2020). The international travel planner is not helpful in letting me know if these will work in country. Does anyone know if these will work. Thanks in advance.
No international services on Galaxy s22
Me and my husband went to Mexico 3 times already. Since March While I was there I saw I had no service at all no calls,text, or data. My husband phone S22 Plus and mine S22 Ultra both had the same issue. I spent hours and hours on the phone connected to WiFi with Verizon trying to fix it. Only to tell us that it had to be…
can't make a call while in canada, it say 'Not Enough Money On Your Account' even though I just added money
I am in Canada and I am using an international plan right now. I NEED to make a call but verizon says there is not enough money on my account. that's wrong because I just added money. This is very annoying. How can i get this fixed?
Verizon Visa Credit card
Can you use your Verizon Credit Card to pay for your prepaid account?
Be Careful with Travel Pass
This is the 2nd bad surprise I’ve gotten & after being with Verizon for over 6 years, it has me thinking seriously of leaving. Last December I traveled to Mexico & before I left I called Verizon CS to ask how it worked. I just returned again a week ago from Mexico. Again, I spoke with Customer Sevice to clarify as I didn’t…
Travel pass- getting charged and not even out of the country unable to turn it off
I am being charge $5 a day when I am about 15 miles south of the Canadian border. Now trying to turn off travel pass on “manage my account” and it says- sorry no can do, try again later. Help!