Mobile Plans (Archive)
Travel pass
We just purchased the travel pass, sent our daughter to Italy on a school trip, and we can't communicate with her because it either doesn't work, or the Verizon sales and marketing sharks forgot to give clear language instructions how to use it. Now we are having to send messed up troubleshooting info thru a friend and…
Change payment method
Had to get new debit card I need to delete the old card and update to the new card I'm on auto pay
Prepaid phone
For some reason it won't let me register my phone number here. Says it is not a Verizon phone number. Any suggestions
LTE Network Extender Connection Problems
Has anyone had problem with the LTE Network Extender not connecting to cell phones. This is a problem with all users in the home. I have a iPhone 10XS and can't connect to my Extender with out first putting it into airplane mode then setting it back on.
Kindle won't connect to new Verizon router.
I just had router upgraded. Message says access denied. Verizon tech came and "fixed" it but then it went out again a few days later. I talked to Kindle tech support and they said that problem was with the router. Any suggestions?
Does the new Verizon Unlimited Plus plan deduct all data usage from the hotspot allowance before using the included unlimited data
I recently upgraded two lines on my account to Verizon’s new Unlimited Plus plan. Now when I check data usage on my account all data used is being shown as 4G hotspot data that is applied against the 30 GB that is included in the plan. I have actually used no 4G and no hotspot. My total data used appears to be correct but…
Car Play - Unlimited Welcome?
Have been enjoying Apple Car Play on my 2024 Toyota. Suddenly Car Play doesn't connect to the Toyota. The only thing I can think of is that I recently upgraded my Verizon plan to Unlimited Welcome. I'm not wanting to make my car a wifi 'hot spot' and don't need a WiFi connection plan or whatever. I just want to use the…
Connection deal
I switched from xfinity to Verizon on January 15th and I haven't received the deals that were promised to me. My internet and phone bill were promised to never go over $40 a month and had options for a phone and television cable. I am a member of the ACP program and Internet Essentials program as well. I was also…
WiFi International Calling
When traveling to Europe and using TravelPass, it seems that you can still be charged for International calls even if using WiFi calling in Airplane mode. Is that correct? is there anyway to avoid charges for local calls when in Europe? I am assuming that with TravelPass calls and text to the US are free? Please clarify.…
How to stop my number showing as unknown when I call people
When I call anyone, my number comes in as unknown and hides the caller ID. How do I disable this? It’s making it difficult to connect with people since they can’t see the caller ID except seeing unknown.
calls dropped at midnight says on a restricted plan Verizon code 19?
calls dropped at midnight says on a restricted plan Verizon code 19?
Paid for a BYOD card and the activation isn't working at all
So, I went to Walmart today in search of a BYOD card so that I can transfer my phone number to Verizon after weeks of issues with straight talk. I bought the card for $9.88 before taxes, went home, went through the steps to activate it online and transfer my phone. Went I did that, I received a bank notification for the…
Will I lose trade-in credits?
With the upcoming price increase on 5g Play More plans, I'm considering changing to the Unlimited Plus plan since I don't use the perks anyway. I can't find anything written on if I lose trade in credits or any discounts. We have 3 phones with 20 months of trade in credits. We also get military, autopay, and loyalty…
Customer service
Verizon has very poor customer service. I’ve been trying to resolve an issue for several days now. I am continuously having to give the same information to every representative I talk to. I guess they don’t have notes. This has been the worst experience I’ve had with a cell phone company. I switched to this company due…
Grandfathered Unlimited web and email plan removed without my authorization
I started receiving notifications that I went over my data allotment while having unlimited web and email since 2008. A Data Package with 2gb was added. This all occurred without my authorization, consent, or approval. I have spoken to different representatives at Verizon, but no one has been able to help me, and they have…
$4 price increase
Could someone please tell me how this price increase is legal? How can this be legal? I do not understand how Verizon can increase the plan rate that I /we agreed to. I chatted with 2 representatives and did not make progress. They just kept reiterating the email that was sent which really makes zero sense. Why are…
Price Increase
$4.00 increase per line! No thank you. I have 9 lines and have been a loyal customer since 2012. I will be shopping for another carrier. Verizon you have really disappointed us.
Do Unlimited Ultimate or Plus Plans Offer Any Premium Network Access
My current plans offer 50 GB of premium network access before my data may be temporarily slower than other traffic in times of network congestion. I do not see any similar language in the new Unlimited Plus or Unlimited Ultimate Plans. Does that mean they are subject to being slowed down from the very first GB of use?
Why is Verizon Streaming Wireless Box "Not" Working with Analog Inputs?
Upon speaking with two alleged Verizon technicians, they each stated that I could connect my Analog TV to the Verizon Wireless Streaming Set-Top Box via an HDMI to RCA (Composite) cables. Verizon stated that the Verizon Wireless Streaming Box 'Encodes' and 'Decodes' the signal. In that respect a converter is unnecessary. I…
Quoted one price, being charged $40 a month more
I have chatted/called Verizon NUMEROUS times since my contract started on at the end of October 2023. I was promised a price thru their live agent on a chat, however was never given this cost. I have spoken to numerous agents with no success or consideration. I have a transcript from their representative for a cost that is…
Switching to unlimited ultimate from Unlimited Plus loosing $10 Home + Wireless discount
When I tried to Switch to Unlimited Ultimate from Unlimited Plus my Not only me but everyone under my account losing $10 Home + wireless discount. Why I am losing $10 Home + Wireless discount?
2024 Price Increase?
The mobile content creators on youtube are saying those of us on 5G Play More, Do More, Get More and Start will be receiving notice on 1/25 that there will be a price increase of $4 per line! If true, I guess Verizon really wants everyone on the current, worse for the customer plans. I guess we'll know in 5 days if it's…
Text and calls
Why can’t I access and view minutes and call data on my iPhone 15 P M it says no data log for this line
Your Mobile + Home Discount Level:Pending
I enrolled months ago, and keep getting this message: Your Mobile + Home Discount Level:Pending Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed. Was on the phone last night for a hour, and while I was given a credit,…
Switching plans and will I lose my $10 BYOD promotion
Hey everyone, I'm on the Unlimited Plus plan right now and getting that sweet $10/month discount for BYOD. I'm thinking about bumping up to the Unlimited Ultimate plan and got a couple of questions: * What Happens to My $10 Deal if I Upgrade? If I move from Unlimited Plus to Ultimate, do I kiss goodbye to my $10/month BYOD…
International Phone Minutes - Unreasonable charges
Hello Verizon Team, We have been loyal customers with Verizon for over a decade. We experienced a billing issue which was only partially resolved over the phone. Can someone please help us resolve this issue? Here is the situation: Last month, I flew overseas. I immediately received a text message from Verizon after I…
Question about travel charges.
I just upgraded to unlimited ultimate in anticipation of my upcoming trip to Jamaica. Is there any settings I have to change or any steps to complete to be sure I don't incur any additional charges on my trip.
$200 Gift Card Per Line
I transferred 3 lines over to Verizon back in June and was promised 3 - $200 gift cards ($600 total) that would be emailed to me. I have yet to receive any gift cards or emails that pertain to this. Whenever I call (20+hrs spent calling), I get nowhere. Sometimes they transfer me to no-mans land and sometimes they act like…
3 days
I purchased plan and phone 4 days ago picked up cell 3 days ago and talked to the port dept 3 days ago still no account pin or text to activate the S23Ultra just asks for the account pin any help WOULD help...Thank You
TravelPass on Prepaid going to mexico
I want service on my Prepaid account when I travel to Mexico on January 16. What must I do?