-
Will I lose trade-in credits?
With the upcoming price increase on 5g Play More plans, I'm considering changing to the Unlimited Plus plan since I don't use the perks anyway. I can't find anything written on if I lose trade in credits or any discounts. We have 3 phones with 20 months of trade in credits. We also get military, autopay, and loyalty…
-
Customer service
Verizon has very poor customer service. I’ve been trying to resolve an issue for several days now. I am continuously having to give the same information to every representative I talk to. I guess they don’t have notes. This has been the worst experience I’ve had with a cell phone company. I switched to this company due…
-
Grandfathered Unlimited web and email plan removed without my authorization
I started receiving notifications that I went over my data allotment while having unlimited web and email since 2008. A Data Package with 2gb was added. This all occurred without my authorization, consent, or approval. I have spoken to different representatives at Verizon, but no one has been able to help me, and they have…
-
$4 price increase
Could someone please tell me how this price increase is legal? How can this be legal? I do not understand how Verizon can increase the plan rate that I /we agreed to. I chatted with 2 representatives and did not make progress. They just kept reiterating the email that was sent which really makes zero sense. Why are…
-
Price Increase
$4.00 increase per line! No thank you. I have 9 lines and have been a loyal customer since 2012. I will be shopping for another carrier. Verizon you have really disappointed us.
-
Do Unlimited Ultimate or Plus Plans Offer Any Premium Network Access
My current plans offer 50 GB of premium network access before my data may be temporarily slower than other traffic in times of network congestion. I do not see any similar language in the new Unlimited Plus or Unlimited Ultimate Plans. Does that mean they are subject to being slowed down from the very first GB of use?
-
Why is Verizon Streaming Wireless Box "Not" Working with Analog Inputs?
Upon speaking with two alleged Verizon technicians, they each stated that I could connect my Analog TV to the Verizon Wireless Streaming Set-Top Box via an HDMI to RCA (Composite) cables. Verizon stated that the Verizon Wireless Streaming Box 'Encodes' and 'Decodes' the signal. In that respect a converter is unnecessary. I…
-
Quoted one price, being charged $40 a month more
I have chatted/called Verizon NUMEROUS times since my contract started on at the end of October 2023. I was promised a price thru their live agent on a chat, however was never given this cost. I have spoken to numerous agents with no success or consideration. I have a transcript from their representative for a cost that is…
-
Switching to unlimited ultimate from Unlimited Plus loosing $10 Home + Wireless discount
When I tried to Switch to Unlimited Ultimate from Unlimited Plus my Not only me but everyone under my account losing $10 Home + wireless discount. Why I am losing $10 Home + Wireless discount?
-
2024 Price Increase?
The mobile content creators on youtube are saying those of us on 5G Play More, Do More, Get More and Start will be receiving notice on 1/25 that there will be a price increase of $4 per line! If true, I guess Verizon really wants everyone on the current, worse for the customer plans. I guess we'll know in 5 days if it's…
-
Text and calls
Why can’t I access and view minutes and call data on my iPhone 15 P M it says no data log for this line
-
Your Mobile + Home Discount Level:Pending
I enrolled months ago, and keep getting this message: Your Mobile + Home Discount Level:Pending Thanks for enrolling! We're still processing your enrollment. No further action is required -- we'll send you an email once your enrollment is processed. Was on the phone last night for a hour, and while I was given a credit,…
-
Switching plans and will I lose my $10 BYOD promotion
Hey everyone, I'm on the Unlimited Plus plan right now and getting that sweet $10/month discount for BYOD. I'm thinking about bumping up to the Unlimited Ultimate plan and got a couple of questions: * What Happens to My $10 Deal if I Upgrade? If I move from Unlimited Plus to Ultimate, do I kiss goodbye to my $10/month BYOD…
-
International Phone Minutes - Unreasonable charges
Hello Verizon Team, We have been loyal customers with Verizon for over a decade. We experienced a billing issue which was only partially resolved over the phone. Can someone please help us resolve this issue? Here is the situation: Last month, I flew overseas. I immediately received a text message from Verizon after I…
-
Question about travel charges.
I just upgraded to unlimited ultimate in anticipation of my upcoming trip to Jamaica. Is there any settings I have to change or any steps to complete to be sure I don't incur any additional charges on my trip.
-
$200 Gift Card Per Line
I transferred 3 lines over to Verizon back in June and was promised 3 - $200 gift cards ($600 total) that would be emailed to me. I have yet to receive any gift cards or emails that pertain to this. Whenever I call (20+hrs spent calling), I get nowhere. Sometimes they transfer me to no-mans land and sometimes they act like…
-
3 days
I purchased plan and phone 4 days ago picked up cell 3 days ago and talked to the port dept 3 days ago still no account pin or text to activate the S23Ultra just asks for the account pin any help WOULD help...Thank You
-
TravelPass on Prepaid going to mexico
I want service on my Prepaid account when I travel to Mexico on January 16. What must I do?
-
Prepaid Account Just Doesn't Work Anymore
My Verizon Prepaid account seems to be broken. Every time I send or receive any text messages I get a text which says "Text messaging service has been denied", and I don't actually get the message I was supposed to receive. I have a signal to the Verizon towers, but can't use mobile data, just says "no internet". Calls…
-
5G Slowdown
For the past several months I've noticed that when on my mobile from LTE coverage to 5G all my apps don't connect easily. This has been all up and down the east coast. Is this a problem any of you have encountered? Solved?
-
Using my phones data on my laptop for infield service work
Was wondering if there is a plan or a way to use my phone’s unlimited data with my laptop for infield research and looking up service manuals. Looking up parts and looking at exploded views of certain machines is just to hard to see on a phone. Would like to utilize my laptop at times . But a plan for that and a phone plan…
-
hotspot
I'm looking at my plan right now on your website. It shows I have unlimited hotspot. I have tried to use it in the past, but phone settings for hotspot say I do not have it installed and to call and have that feature activated. I also have unlimited talk and text which works just fine obviously. So I would like my…
-
kyocera durasport 5g
Message+ app no longer receiving texts. I can send though. Verison store sent me home with a new sim card to install via tech support- although they are closed despite website saying closes at 9pm. This issue started with needing to open app to get any incoming texts, rather than them being pushed through. Now, none come…
-
How Do I change my Ip?
I want to change my Ip adress, but i have no idea how.
-
NBA TV
Recently I start experiencing "We will be back shortly" most of the time, say 90% of the time when I try to watch NBA using Fios App on my iPhone 8, while almost all the other network, i.e. NFL, TNT ... works perfectly. Like now, I want watch Charlotte plays LA Clippers and that infamous message showed up. So I can only…
-
prepaid with iphone 15 pro
My wife and I have an iphone 6s with Verizon Pre-paid plans. We would like to upgrade phones to 15 Pro. Do we have to change plans to postpaid or can we keep our current plans? Can the SIM not be transferred to the esim? If the 15 Pro had a SIM slot, would it not be just simply removing from the 6S and place in the 15PRO?…
-
My Verizon
I switched from Verizon postpaid to prepaid over six weeks ago. "My Verizon" shows that my line is disconnected, does not list my device, and has no information on my plan or usage. Billing info is from the old postpaid account. It does show that I have autopay set up but when the payment was due a couple weeks ago,…
-
Trouble Making Outgoing Calls in Mexico
I'm having the same issue when I travel international. I'm currently in Mexico and my plan works here (got a text when I landed). I'm able to text, go on internet, and receive incoming calls, but can't make any outgoing calls -phone says call barring is on (Pixel XL). A rep told me to reset the network on my phone, but…
-
eSIM / Travel Pass
I travel to Latin America a lot and have an eSIM with Verizon and a physical SIM card with my local carrier. However, sometimes I would like to receive text messages to my US number but I don't want to get charged $10 per day Travel Pass. I have turned off roaming, but I am still getting charged the $10 Travel Pass.
-
Trouble making a payment
I have been trying for over a month to add a debit card and set up autopay on my prepaid Verizon account. All of my attempts have been unsuccessful with chat and calling customer service which are all automated. I haven't been able to connect with a real person to discuss my issue. This process began when my debit card…