Mobile Plans (Archive)
going to mexico
I am going to Mexico on a cruise. I am not paying for wifi on the ship, but I want to be able to use wifi on land. Am I able to do this with my plan?
Billing for Monthly International Travel Plan
Will adding a monthly international plan add the cost (either $70 or $130) to my normal monthly plan payment or replace the normal plan payment?
Carnival cruise
I am going to go on cruise for dec 2019 we are going to ports Yucatán (Progreso) and Cozumel rest of dates are at sea or in usa does is there an included plan that is with currently unlimited to use while at these locations and at sea? they talk about having a WMS
games
I am going to Canada it tells me I can text and call at no charge but can I play games using my phones without roaming charge?
Can't disable travel pass, continuning to be billed daily
Travelling abroad and I enabled travel pass. I don't want to use it any longer, but I'm unable to disable it from the MyVerizon app, or through the international calling number. I've called multiple times, gone through the menu, and when I attempt to disable the voice on the phone says "we're unable to process your request…
International Travel
I'm traveling to Italy for one week and Germany for the one after that, what do I need for 15 days for phone service and access to maps during this timeframe?
Bill credits on prepaid?
I'm on a postaid plan with recurring bill credits for the next 14 months or so. If I switch to a prepaid plan, will I lose those bill credits?
Calls an text
I had my phone number changed an the sim card didnt sync with the new number. Is this fixable
Calling out from Mexico
Trying to help my daughter who is in Mexico, shes not able to call out at all or recieve calls
Callfilter
Info - I am a PREPAY customer how do I use callfilter (NOT calfilter Plus) on my iphone. I downloaded the callfilter app. I start the app and I get "Unable to activate your free version"
International: Says I have signal but data and voice do not go through
I am travelling for work in the UK and the service through verizon is abysmal! My phone says I have good signal but my messages seem to get stuck and calls don't go through and everything is exceedingly slow. How do I fix this! I need my phone to actually work here. I keep putting it into airplane mode and back on, which…
TravelPass: Is using hotel WiFi free?
Hi, I am Dottie, traveling in Germany. I signed up for Travelpass but would like to know if using a hotel#s wifi makes using data apps and sending texts free, thus not initializing Travelpass usage.
Could not make any calls w/Travel Pass
Got TP for Germany/Ireland. Copied dialing instructions direct from Verizon site. Was able to use data for GPS driving directions but was unsuccessful in making any calls! Even had others try (that use Verizon TP) and still wouldn't work. Luckily was in many places with wifi so used that to send text messages but would…
Mobile Hotspot Problems
I recently purchased a new sim card and Verizon service, with the intention of using my hotspot for work. The plan is said to include it, but when I try to turn it on, it tells me I need to subscribe to it. I've tried rebooting the phone, resetting network settings, and it still says I do not have the feature. What should…
Prepaid
How to change line on family share plan to own prepaid line
I cant make call after changing my number
I changed my number and now I can't make call
South Africa Travel iPhone XR 128 gig
My daughter will be heading to South Africa to study abroad for 4 months. We don't want additional charges. What settings do I need to change on the phone to ensure that we are not being charged at all? Is turning on Airplane Mode enough? She is still interested in texting and possibly calling. We've heard she could do…
Why does my current balance no longer show up on my prepaid phone?
I just switched from a Samsung flip phone to the LG Cosmos. Now the balance will not update on the home screen. When I called into Verizon they tell me that they do not offer that feature anymore. I find this hard to believe as it was working fine until just 2 weeks ago. So, does anyone have any idea of what is going on?…
Apple Watch series 4
Will I incur international charges if I wear my apple series 4 watch while traveling abroad?. If so , how do I set it to turn cellar data off
Technical Support
My Technical Support is in Spanish. How do I get it to speak English?
international calls
While I am traveling in NZ with monthly international plan, can people in the US call me using my US phone number in their contacts?
Germany - Current Coverage
Headed to Germany for 4 months - what should I know about verizon coverage and additional charges? Info listed in search is 2 years old and things change so quickly I wanted to make sure I have the most up to date info. Thank you
Prepaid in Canada for a month
Is there a monthly prepaid rate for phone use in Canada?
Lost phone in lake
I was paddling a 30 mile day yesterday and my phone fell out of my side pocket around the side of the canoe and fell into the bottum of a lake. Now I've broke a few phones last couple months been running guided canoe trips in MN it happens but I've always had the sim card so can I go to the verizon store buy a phone and…
Travel to Canada
Im traveling to Canada and my unlimited plan includes calls to Canada and Mexico. Does that mean that while in Canada I don't get charged for calls made and received from both US and Canada numbers? What about data usage, Do I get charged as well? Do I have to get a separate plan or something??? Thanks!
Can I take an inactive iPhone to Spain?
Hi, I'm so confused and could use some help. I leave in a couple of weeks for a semester in Spain. My father offered his old iPhone 7 that is no longer active (he finished paying it off a year or so ago). Can I take this phone to Spain and insert one of their sim cards in it? Seems to me Verizon should have unlocked it…
Zip Code Error
I have spent literally HOURS today trying to pay for my non-contract/pre-paid phone service online for the 1st time. (Have only had the service for 1 month.) Have gone through 3 different "chat" sessions during which I had to regurgitate the same information and consume the same "advice" & suggesions. All 3 of the csr's…
Turning off TravelPass text notification
A family member is in Europe and using TravelPass. I keep getting text messages at 4:00 a.m. saying travel pass has been activated. I know they can be turned off, but does anyone know how?
Verizon Prepaid Promotion SIM Kit With FREE 2nd Month Of Service
I have purchased a Verizon Prepaid Promotion SIM Kit from eBay. The promotion is "Activate on a $40 Plan and get the second month free! Or activate on any plan $40 or higher and receive a $40 credit on your second month." After receving the sim and activing a new prepaid account with $40 plan, Will Verizon still honor this…
Travelpass questions
If family in US calls us in Europe when we have Travelpass, does it count as international calling, or would it be free according to our current Verizon plans.