Mobile Plans (Archive)
International use in Mexico
Hi, My Daughter lives and works as a teacher in Playa Del Carmen, Mexico with her two small children. Recently she was here in the U.S. visiting and we went to talk to verizon about getting her a phone while she was here, that she may be able to use in Mexico. We purchased a phone when we were told she COULD use it in…
Unlocking old phone from UK
I am based in London, and back in Spring 2015 whilst on a business/ vacation trip I bought a pre-paid cellphone from the Canal Street, NYC store (a Moto E). It's been sitting in a draw since then, and I wanted to try and unlock it for a spare phone. I do not have the old SIM, but do have a record of the old cell number,…
Customer Service Reps cannot resolve this.How do I escalate my issue?
. I have been a Verizon Prepaid customer since 12/2015. I really like the all of the features that I can control from the "My Verizon" page like changing phone number, HD calling, caller ID block, ECT, ECT. Also, I live in a very rural area and Verizon's network works the best in this area. I have tried prepaid services…
Renewed my prepaid account and have service but data never turned on
Anyone have an issue like this? Can't do much without data...
Suspended prepaid
I switched my prepaid sim to old postpaid htc10. Worked with no issues. Put sim back in original phone to add data. Now account is suspended saying they reported phone as stolen. Cannot reconnect service on either phone. Says sim is not on pay table. What do I do?
How do I locate stolen prepaid Samsung Galaxy J3
I had a Samsung Galaxy J3 that was stolen so I suspended the service. It's a prepaid phone. Is there any way I'd be able to locate it from another device? Would I need to get service turned back on to do that?
Switching from Post Paid Back to Pre Paid
I have spent the last months and large numbers of dollars trying to navigate the internet via my phone and my PC. Each time I have been told I just need this or that and my fee goes up just that much more and I am still at a place where just using the websites I need for work and writing and listening to music uses up my…
Lost hotspot use on prepaid
Earlier this year (six months ago) I upgraded my prepaid plan to the $80 a month unlimited by suggestion of Verizon sales representatives in store, because I had been using WiFi hotspot on my previous prepaid plan of $40 a month, which caused me to often have to buy additional data before the end of the month cycle.…
internation calling...sort of
My mom is traveling to Vietnam. She's on my phone plan. We both live in NY. She called me the night before from her phone when she landed in Hong Kong. Will that be generated as an international call? I don't mind to pay whatever fees. I'm just grateful she was able to reach me since we don't have an international plan or…
minutes usage for international plan does not display
I recently added the: International Travel 100 Talk, Text & Data - Billed Monthly International Travel 100 Minutes/100Messages/100MB Data - Billed Monthly You've selected the month-to-month option. Your plan will automatically renew on a monthly basis for a full-month term from the Start Date until canceled. When I attempt…
PIN on Refill Card
So the refill card now use a new type of material, and it's a sticky paper attached to the card, it's really not able to be scratched to see the PIN, but have to be torn off. When I used the refill card today, the PIN was torn off because of the new material they used. What should I do to refill and not waste my money?
SIM Question
Good Morning All, I tried searching but nothing came up on this particular issue. I currently have a Samsung Galaxy S4 Prepaid phone that I bought atleast a few years ago via Verizon @ Walmart. It has a Micro SIM card. I am looking at getting the Moto E4 Plus prepaid phone from Best Buy but that phone takes a NANO SIM…
Prepaid family plan cancels AutoPay
Combining our accounts under the Verizon Prepaid Family Plan for some unknown reason cancelled Auto Pay and the accounts failed to renew resulting in the loss of our carryover data. Why does signing up for a prepaid family plan cancel AutoPay?
TravelPass
Your # plan includes the United Arab Emirates, but not Saudi Arabia, where we live and work. Why is that? Our country is a much bigger market. Hundreds of thousands of Saudis travel to, study in, and work in the United States (going back and forth), besides thousands of us Americans who choose to work over here (and also…
Unlocked phone work with my existing prepaid account?
I am looking to get an "unlocked phone" Moto E4 Plus from Walmart.com since it has 32GB...I am just wondering if I will be able to activate it on my existing Verizon Prepaid account?
unlocked Samsung Galaxy S8 work on prepaid??
Hello everyone, will an unlocked Samsung Galaxy S8 work on Verizon wireless prepaid ? I know that it says it will BUT the manager in the Verizion store said it will not work ... soooo what is it .. Thanks for your help.
Lost data using NFL mobile app on Verizon
I lost most of my data using the NFL mobile app from Verizon. I am a Verizon customer. Prepaid or not I'm still a customer. The commercial does not say but you have to have a contract all it says is that you have to be a Verizon customer in order to get the NFL mobile app free from data usage. Called up the customer…
How do I set up voicemail on my iPhone 7
When I open the phone and go to voicemail it dials into the message center and asks me to enter my mailbox number. I don't know/have the mailbox number. I am unable to receive voicemails and I want to set up voicemail. This is an iPhone 7 on a prepaid monthly Verizon plan. Thank you.
Plan change from $40 to $30
I just got my phone and I bought a $40 prepaid card. Now I have to pay for the second month and I couldn't find a $40 prepaid card so I got a $30 one. Will my plan change automatically to a $30 one and will my account service remain active? The payment is due tomorrow and I already put the balance on my account.
Prepaid Phone Question
Can I use a Verizon Wireless Prepaid Phone on a Normal Verizon Plane and Account? Look at it this way Upgrading you phone can you Upgrade it with a Prepad Phone with out Prepaid Service?
Unlock prepaid phone
i have a Moto G Play prepaid phone I have had for a year. I would like to move to a different carrier. I have tried calling several Verizon phone numbers and I cant get past the prompts to talk to someone to help with this. I even called the Verizon Store where I bought the phone and they told me to call the 800 number and…
Calls while you're physically in Mexico
I'm on the Unlimited plan, does that mean my calls are free when I'm IN MEXICO?
Has anyone else received a com.android.phone message while in the Bahamas?
Went to the Bahamas for two days, but set the mobile data off before we departed. My wife has an identical Samsung S8 but we left the data on so she could get calls. After one day at the BahaMar, using WiFi, my phone locked up with "com.android.phone has stopped". Clicking would not make the message box go away, and it…
Refund
I ordered an iphone 6 with a prepaid plan twice. The first order I ordered, the transaction was declined and asked to purchase again if I want to make the purchase. So I did. Then I made a second order through a representative online. Both orders were ordered online. I checked my bank account and I got charged twice. I…
How do I separate Prepaid accounts?
I added my daughters prepaid plan to my prepaid account, I have now found out that in order for my plan to be a tax deduction for my home business we need them separated. How do I separate these prepaid accounts?
Locked out of my account, can't get an actual person on the prepaid support number.
Bought a new phone Sunday, and stupid me forgot to bring my password book with the old one, and even dumber me didn't write down the new code. So I'm locked out, just got a tweet from the postpay account on twitter telling me to do this to get a live rep: does this work? Would really like to take care of this. Honestly…
What does it cost to call Canada from the US
What does it cost to call Canada from the US
Will Message+ usage over WiFi trigger Travel Pass?
If I have Travel Pass on my phone, have it on airplane mode, and use the Verizon Message+ app to send a text message OVER WIFI (that is, while not connected to the cellular network), will that trigger a $10 24-hour period ?
travel pass daily charge
Does turning off cellular data prevent the travel pass daily charge as long as I don't place/answer a call or send a text?
I put my SIM card in a jet pack and now my service is disconnected
I put my SIM card in a jet pack and now my service is disconnected. Help