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phone swap/activation help
hello, I am having a HUGE problem with my account. I tried to activate a different phone on my account which was a smart phone and I didn't have enough funds to support the smart phone. So I went to activate the old phone back and it said the programming was successful, but when I went to make a call, it said I had…
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$$ Bonus with recurring payment.
I just activated a basic phone on the $50 monthly Unlimited Talk & Text. With that activation, I received a $10 bonus. If I enroll in the Auto Pay with a $50 monthly auto debit, I will receive a further $5 bonus on each months recurring payment.What is this $$ value added to my account good for? Can is be used to pay the…
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Pre-paid Account
paid Verizon phone, and I needed to refill by 6/11/14. I added a $45 refill card today 6/9/14. Will this be added on 6/11/14? It still states that it expires 6/11/14!! Did I just waste $45.00????????
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Changing "Owner" of a Prepaid Plan?
I am in the process of changing our Family Plan to Prepaid. We are off contract so no ETF. I migrated my number to Verizon Prepaid with a new Moto G 2 weeks ago and all went well. I have ported my husband's number to StraightTalk as he does not use data but needs a large amount of monthly minutes. My adult daughter tried…
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How do I schedule a recurring payment of $45 on AutoPay if the minimum is $60?
So...when I go to sign up for AutoPay, and I go to the page for scheduling autopay on a certain day of the month, I see this message: "Customers on the $45 Smartphone Plan who sign up for Auto Pay will receive 500MB Free Extra Data every month with a recurring $45 or more payment." So, I want to pay $45 a month. However,…
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Can my device be changed to a prepaid with a new number?
I have a Motorola Bionic and looking to upgrade to an IPhone. I want to give my Bionic to my granddaughter, but on a pre-paid account with a new number. Is this possible?
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Data wont reset for new month?
I have a prepaid Verizon phone and I am set up for auto-pay. My auto-pay went through this morning and it's showing up on my account but my data isn't resetting itself and it still saying "data expires: 06/01/14". I tried resetting my phone to see if it would update everything and nothing happened.
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30 prepaid plan in 31 day months
Below is a copy of a letter to customer service I sent this morning. No word yet. I have been using autopay option for prepaid service more years then I can figure. I have never gotten a satisfactory answer regarding 30 day plan when there 31 days to certain months (And yes there are only 28 in February) and interruption…
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Other phones
Can you activate a Galaxy note 2 or 3 on the prepaid network.
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i cannot put my credit card on file, can someone contact me.
i have tried to put my credit card on file for auto pay and its not letting me do it. can someone contact me. I was on the phone with customer service yesterday and I was cut off and was unable to get back through. thank you.
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moto g data package not working
I bought a moto g somewheres around the 16 of may. i used my 512 gb of data pretty quickly so i signed up to get the auto pay and 1gb every month (but this doesn't start till next pay period). however i was under the impression that if i added a data package this would be activated immediately. however after purchasing the…
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Contract vs prepaid
What is the difference between contract vs prepaid? Its almost $40 difference between the horrible $110 share everything (and your wallet) 4gb contract plan, and the comparable $70 prepaid 4gb plan. If I can not get a decent plan with a smart phone, I am cancelling my postpaid service and going elsewhere. Im tired of $100…
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Data add-ons
I recently purchased an iPhone4 along with the $45 a month plan. At the time of purchase I added an extra 500mb of data in case I would run out of data, but after having the phone for over 2 weeks I've only used about 24mb of the 512mb allowed with the $45 a month plan since I mostly use wifi. I added another 500mb on top…
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Prepaid smartphone plans?
I have some questions about the prepaid smartphone plans and hoping someone can answer them. I'm looking into the Samsung Galaxy Legend prepaid phone. I have a prepaid basic phone now with just the $10 messaging bundle on it. Would the Legend be able to stay on this plan? I know that some of the features wouldn't work like…
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Samsung Galaxy Legend?
I just got the Samsung Galaxy Legend and was trying to send a picture on it. I have the $45 smartphone prepaid plan. The unlimited text, talk, and then 500mb of data. I had the wifi turned on and it wouldn't let me send a picture in a text message on wifi. So I took off wifi and it sent it through with data. Do I have to…
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If I switch from a Verizon month-to-month postpaid plan to prepaid, will the final bill for the postpaid be adjusted to pro-rate the final month?
I have been month-to-month for more than a year on a post-paid plan and would like to switch to a prepaid plan because it suits my needs and costs about half as much. Should I wait until the end of the current billing cycle to switch, or will Verizon pro-rate my final month of service so that I can switch at a more…
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can i use my galaxy 4 mini on a prepaid plan?
can i use my galaxy 4 mini on a prepaid plan?
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Iphone 4s - Prepaid plan
Just recently activated my iphone 4s for verizon pre-paid the $45mth unlimited talk/text and 500gb of data. I purchased 3gb of data for my plan for $20 But I am unable to send or receive picture messages. Please help!
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Verizon customer support is awful! Never will get back to Verizon
I wanted to return a recently bought online prepaid smartphone. The shipment I received from them was missing the return label. So I tried to print it online as provided in the Verizon brochure. However, it had never worked out - upon logging into my account online, the systems says as if I haven't place any order with…
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billing problems
So, long story short, I had 3 extra lines on my account and we all know that Verizon forces you to pay your bills a month in advance. When the contracts ended last month, I disconnected all lines. My billing cycle runs from the 9th to the 8th of each month, so because they were cancelled on the 26th, I was credited $10 per…
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My phone continues to freeze..i down loaded picture maker used it for about 30 min then phone startted to freeze can restart and does the same thing
my phone is frozen..I had down loaded picture maker and used it for a little while..phone started freezing...will restart but freeze again..first smart phone not really good with it yet..trying to uninstall things but keeps freezing
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Verizon Prepaid plan
Just wanted to express my frustration and anger about Verizon prepaid scam. I have a prepaid plan for $70 a month. I was told that all I would pay is $70. Just went online to pay my monthly payment and they added $7 in taxes and fees. Why did this just start? Why now? Last month my payment was $70. Verizon wireless is a…
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Billing question-prepay
I had a Verizon prepay plan and thought it was great. 15.00 a month minimum, more if you used extra minutes. Unused money rolled over each month as long as the monthly payment was made. Then they cleaned my account out 4 times. I was told the billing was monthly but it is 30 days. About the 4th month I had it they closed…
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I am so fed up.
Every month since activating my device 6 months ago every month is a fight for service. Enrolled in auto pay...$ is ALWAYS THERE, PAYMENT ALWAYS POSTS. Made a payment 12 hours ago, did not get billed for the PLAN I AM ENROLLED IN, got charged for data used NOT ACCORDING TO MY PLAN, and now will be out of $ for the month.…
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Looking for strictly an unlimited talk/text plan...
I've had the prepaid talk/text/data plan for the past year. No longer need the data package - but am interested in finding out if an unlimited talk/text plan is available - without data... Anyone know?
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Bought one year of minutes for $100, why do I need to add more in 6 months?
I recently purchased a Verizon pre-paid, along with $100 of minutes that were to last for a year. When I check my balance it says I need to add more by October, approx. 6 months from initial purchase. I won't need more by then as the phone is hardly used. Anyone know the deal on this?
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35.00 phone card and was on the 50.00 dollar plan and my phone is now saying i have no minutes
I bought a $35.00 dollar card for minutes and i was on a $50.00 plan. My phone was acting like it had minutes and then it completely stopped doing everything and said i have no minutes. I don't know what to do, because i still have the card , and i dont know why its not working. My cell phone is the only phone i have…
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Using a credit when paying a bill
Hi, When I switched to my pre-paid plan there were some issues so I received a $15 credit on my account. On the account it says Available Balance $15. My monthly plan is $45 so when I pay my next bill I only owe $30 but how do I make sure that $15 is used when I pay my bill? I appreciate any help.
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How does one open a technical support ticket?
Everything keeps pointing me away from actually contacting a person or Verizon. I've had them for 15 years, this may be the first technical issue I need to contact them about, making it hard. Here's what I want to say, and I don't have all day -- or maybe I do, since I surely cannot work with the IP changing all the time:…
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Why can't I view my usage history on my prepaid plan?
I have a prepaid basic daily plan (pay-as-you-go, voice and text only, no data plan). When I log in to My Verizon to view my usage, I can only see usage data going back to March 17, 2014, even though I've been using the phone continuously for many months. When I click the button "previous 24 calls," the same list of calls…