Mobile Plans (Archive)
Disney offer w/ existing service
I have changed my Unlimited Plan to the "Play More" option with the Disney+, Hulu, and ESPN offer. I already have Disney+ and Hulu subscriptions. My Disney+ subscription is prepaid through November. What happens if I try to use the offer? My Hulu subscription is ad-free. I think I can apply the offer, and it will give me a…
Upgrading phone
I upgraded from an iPhone 8 to an iPhone 14 Plus. The iPhone 8 has a physical sim while the 14 Plus has an eSim. How do I keep the same number? I have a prepaid account.
Refusal of service at Verizon store
I recently went in to buy a new I phone in Marshall, MN at Verizon. They refused to sell me a new phone. I have a Verizon prepaid plan, which is apparently not good enough to be able to purchase a new phone, even though the plan was sold to me by Verizon. I was made to feel like a criminal, and they outright refused to…
Can't add funds this monthly cycle
I have been on the chat with a "live"agent for over two and a half hours and zero solution. My adult son is at the World Championships for Para Alpine with Team USA and needs to add funds for Travel Pass. It says funds can't be added in this monthly cycle!! Thats ridiculous! I need help immediately and want someone to fix…
International travel
I travel internationally a few times a year. The past few times my trips have been over 10 days (actually 3+weeks) so I have signed up for the monthly international plan for $100. I will be taking a couple of trips in the next few months that will be less than 10 days so it is recommended to get the travel pass, which I…
Switch from Do More to Play More
If I switch from Do More to Play More Plan, do I lose the Travel Pass days that I had accumulated? I have been on the Do More Plan for the last few months and have accumulated 7-8 Travel Pass days that I will not likely use. I rather get Hulu/Disney. But if I switch, do I still get to keep the Travel Pass days that I had…
switching to 5G start plan
Been a Verizon customer for close to 20 years. Called to see what plans are available with unlimited talk, data, and text. The customer service representative gave me a price of $180.00 included tax and fees for the 5G start plan. Then said there was a customer loyalty promotion of $40.00 and then said if I sign up for…
Cell Phone Service Problems
Ever since hurricane Ian went through our cell phone service in Port Orange cuts out and data is impossible to use. what can be done about this issue?
phone number
is 800-922-0204 a verizon help number
Dead zone can’t make calls
I have tried to call businesses , friends, companies and my phone calls are dropped by Verizon. Zip 20657. I need a reliable cell phone provider for emergencies. What will Verizon do?
Play More Unlimited Canada plan is VERY LIMITED
Time to bring this up in 2023. So, we have students planning to attend university in Montreal. When we've been up there touring, they run out of "usable data" really quickly during the day. We have the Play More plan, but the "unlimited" is actually severely limited after you cross .5G of data. So, the question is, what…
Security Questions
I can't seem to login to my Verizon account anymore because I don't remember the answers to any of the security questions. Is there a way I can delete them and add new ones?
Verizon Dollars Balance Not Showing Anywhere
I got a Verizon VISA card in June and have been earning Verizon Dollars through that (about $400 so far). However, the dollars do not seem to be coming through to the myVerizon app. I have been told by Verizon support that this should be available in Verizon Up under a link named “Use Your Verizon Dollars”. That link is…
Verizon in CT
I have stopped in to a few VZ stores and asked for the terms of my $5 a month program. The people in the stores have no idea what are the terms. Any way PURA or a regulator in CT can force them to disclose the terms of the $5 a month program?
Cannot Pay with Verizon Prepaid Cards
I am on Verizon Prepaid plan. I was able to use Verizon Prepaid cards to load my my account since I ported over. Then about 2 cycles ago, I was attempting to load a prepaid card, but lost track of which one I had used. I had tried a few, but they were used. The problem is I then got an error message saying I exceeded the…
Does 5G work with all plans?
Does 5G work with all plans? I just had a support representative tell me that since I'm on an older plan that I would have to upgrade to a newer plan in order to use 5G and not have issues with my service.
Price for unlimited phone plans
I find it odd that Verizon would offer new people plans for 40$ where I am paying 80 per line and I don’t qualify for the lower rate that they are offering new coustmers for 3 years. Especially when spectrum is offering 29.99 a line AT&T is offering 34.56 a line and T-Mobile 34 a line for unlimited 5g and Hulu and Disney…
Can't log into Data Only plan, it requires text message with verification code, but can't receive texts on data only plans
I signed up for a Data Only plan and have a SIM card in my MOFI. It works great for WiFi in my RV, but ... when I try to log into My Verizon account, thru web browser or the app, it wants to verify it is me by sending a text message associated with the phone number on the SIM card. BUT, a hotspot like the MOFI can't…
Brand New Verizon Iphone XS Max is Locked? How do I Unlock?
I recently purchased a brand new Verizon Iphone XS Max on ebay in an unopened fully sealed box. I was under the assumption the phone was already unlocked (as previous Iphones from Verizon had been). Unfortunately, the phone is locked and will not accept my T Mobile SIM card to activate... I called Verizon who verified that…
Can't make phone calls or accept voicemails
Hello, I have a Samsung Galaxy A01 prepaid Verizon phone. I recently added data using a prepaid card on the 3rd of January. However, I have been unable to make phone calls or check my voicemail. Instead my phone immediately takes me to automated customer service when I try to make a phone call. When people try to call me…
Can I get 4G LTE on a prepaid plan?
I've had verizon prepaid for a few months now. My previous phone got dropped and cracked the screen pretty bad, rendering it unusable. I ordered a new phone which turned out to be a 4G LTE phone (Motorola Droid 4). Not knowing at the time that it needed a micro SIM card in order to work at all. My question is, can I use…
Post Paid to Prepaid- lost all service
Yesterday afternoon we went from post paid to prepaid accounts within Verizon. Phones (iPhone 12s) and phone numbers remained the same, phones are paid for, accounts in good status with autopay. This morning we realized that we can't make or receive phone calls even while on wifi (I am able to contact *661 but no 10 digit…
Access APN settings
I am traveling to the UK in a couple of months and wish to use a local providers SIM for the duration of my trip. I am aware that my S7 Edge is globally unlocked from the factory. What I need is to know how to fix the APN settings on this phone. They are greyed out in the menus and not accessible. From EVERYTHING I've…
Verizon is no longer supporting 4GLTE phones?
I have a n HTC 4G LTE phone and was never noticed about Verizon no longer supporting these phones. Now I have no phone service and cannot afford a new phone at this time. Usually Verizon sends out a text or an email regarding the change. I received no notice. I will be able to buy a new phone in a couple of weeks, but for…
My Disney+ Bundle is being held hostage by Verizon
I got a Verizon plan that added the Disney Bundle as a perk. I did as instructed by the website and sure enough Verizon took over paying my account. However, it did not honor the "No Ads" add-on on my account. So, I followed directions per the website to remove the Verizon perk, add the add-on on Hulu, then reactivate the…
Unlocked phone not unlocked
My Verizon TCL 10 5G UW phone that I bought previously owned is unlocked. Verizon told me it was and should be good to go on any other network. However, that's not the case. I insert any other carrier SIM and after a brief period of actually working properly (about 1-5 minutes), it says it cannot be activated on another…
No Service For 8 Days
On Wednesday, November 30th, both lines on my account lost service in and around my house. The devices are iPhone 12 Pro and iPhone 14 Pro. Service is restored if I go approximately 1-2 miles away from my house. I have had Verizon for two years and never had any issues at my house until the 30th. I have spent multiple…
Keep Beyond unlimited?
Looking to lower my bill. Currently have 4 lines at $50 a month with autopay and paperless credits plus taxes with Beyond Unlimited. Looks like some new plans are $45 a month, so would save $20 across 4 lines. Will I be losing or gaining anything by switching? Seems like they’re always trying to push you out of the older…
4G phone use on a 5G plan
Are there any issues with using a new unlocked Motorola 4G phone purchased thru Amazon on the 5G play more unlimited plan?
is 4 lines needed to get $25.00 plan