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Verizon Customer Experience
I want someone in Verizon to know how frustrating it is to call into Verizon and it feel like your dealing with a completely different entity from the store. The store and the customer service team that answers the calls should be all able to see the same all notes and assist with anything Verizon offers. I go to the store…
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One VerzionID
When I log in my verzion app and follow the instructions here https://www.verizon.com/support/one-verizon-id-video/ I do not see the One VerzionID option under my security settings. What do I need to do within the My Verzion app in order to see this option so I can manage by Verzion wireless and Fios account under one…
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Receiving texts and calls for someone else
I have been receiving texts and phone calls for someone named "David". Apparently "David" gave my number (either accidentally or as a fake number) to some political organization. Now I get an average of one phone call or text message from said political organization per day. I hit the "report spam" but they continue coming…
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Two users on account, only one getting 2FA texts for Verizon login
We recently switched to Verizon. My husband's number was the first to port over from AT&T and the 2FA for logging into our Verizon account was set up so text messages go to his line. Any time I needed to log in to our account I needed him nearby so we added me as an account manager in the settings on our account and added…
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Security Alert
Hello, On 12/9/23, I received a text from 899000, "Your account settings have been successfully updated. If you did not make this change, please call 1-800-922-0204". I have not made any changes to my account settings since 11/24/23. No one else has access to my account. I logged in and reviewed my account settings and I…
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Wrong name displayed on outbound calls
When I call someone the name displayed is my divorce name.
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MyVerizon Password Reset Broken
I'm trying to help my 94 yr old father long distance by getting his bills straightened out into a single checking account that I manage. He doesn't remember his MyVerizon password & believes that he possibly never had one. Today I had two people helping me with his phone in hand to reset the password. It's a never ending…
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$200 switcher rebate
I was asked by sales rep to do online submission and not getting any emails or response to get $200 switcher credit. is this a fraud? Sales team from Verizon told us we get $800 for 4 lines moving from T Mobile but the process we followed does not get us anything.
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Blacklisted phone
Bought a used cell phone from eBay from a 100% feedback, 61 rating user. Appeared to be the original owner but it turns out they bought it from another eBayer. (I usually check IMEI before purchase so my mistake; gotten all my previous phones this way). The phone is blacklisted by Verizon. Since I've had my phone stolen…
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Today's Customer Service was Excellent
I was just helped by Verizon representative Yashia. She was professional, creative, thoughtful, and extremely helpful. I hope her supervisors know what a supreme service she provides. Sincerely, Judy
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Visa Gift Card $200
I came here like everyone else. Lost for words and tried to understand why it was my fault when no emails or notifications were sent to me to claim my $200 per line I teleported from 3 lines from AT&T to Verizon. The Sales agent via chat said I would get $600 total for 3 lines. I was told to wait 6-8 weeks; I will get my…
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New Customer
I was checking deals online and to completely switch all my lines (4) from AT&T. I had a small issue continuing the order online because I didn’t understand some transfer numbers they were asking for. I connected with a verizon representative who said they would process the order and I can just cancel the online one I…
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Can't log in
I'm unable to log into my verizon account. I keep getting errors saying that it had trouble processing my request. I talked to several verizon support reps and techs but we were unable to resolve the issue. This happens on my computer and my phone. I also have issues with the my verizon app. When i go to sign in, it only…
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Cancel apple one
I am trying to cancel my apple one subscription, but I’m told to contact Verizon to cancel subscription
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Verizon owner Haymarket
I need to file a claim about a Verizon store located 6436 Trading Sq, Haymarket, VA 20169 i went to this store to set up my WiFi installation and I was told they couldn’t schedule it until a month from October 15 . The person at this store told me I could get a hot spot device to use before installation and pay service fee…
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Cant access my verizon after my phone was stolen
I cant access my verizon after my phone was stolen asurion has been no help every time i try to file a claim i never recieve a response email after the verification period i called verizon customer support and after arguing with the customer rep whos accent was so thick i cluld barely understnd about what exactly my issue…
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My phone is broke so I can't log in to your terribly designed website.
See title. How can you have no other forms of verification?
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I can’t go to a store I have Covid I am in isolation
I can’t go to a store I have Covid can’t even ask a family member
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Porting my phone number to Google voice
Hi Verizon, I have account with verizon until with 5 lines, I move 4 line to other carrier and I still have one line with verizon. As I am a account holder, they discontinued my account but I didn't move one line to another carrier, how can I see my account for that line? Right now when I go to my account, all I see is my…
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No message type in usage
When looking at our usage logs under messages, I see one text message received but has no message type next to it. What does that mean? Every other message says either text or picture/video, this one is just blank.
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corporate number
I need a corporate number for verizon anybody find it.
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sign up offers and gift cards not given
I moved 3 lines and an Apple Watch over to Verizon 5 weeks ago. In store, I was offered $600 in gift cards ($200 per line) to bring lines over. When the sales rep signed me up he said there was bad news.. to get the $600 gift cards I would need to pay $50 per month for mobile protection insurance in order to get gift cards…
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Trying to transfer to new carrier, cannot access 2fa, cannot access transfer Pin
Hi there. My child and his father shared a Verizon cell phone account. Unbeknownst to me, his father removed himself from the Verizon account leaving just our child. This past weekend I went to another carrier to transfer our child's account to my carrier. The sim card was taken out of the Verizon phone and shredded while…
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Trade Lost by UPS
I have the screen shots of all chat conversations and notes from phone conversations. After multiple attempts, I still have no resolution nor has the "escalation team" contacted me as customer service promised every time. UPS lost my trade in June - no movement since June 30. Called UPS and was told Verizon needed to file…
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No service when xfinity/Comcast has an outage
Comcast / Xfinity service is out frequently (yesterday for 24 hours) and another day 3 weeks ago. Why is there no Verizon service even if we have power, just no Xfinity cable or wifi service. As seniors, in a rural community, it is important that we have access not only for emergencies, but also to report outages. We have…
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Your code expired. Get a new one in 24 hours.
Really, you are literally forcing people to authenticate everytime they open the app then limiting to 3 logins in 24 hours? I pay you for a service and I should be able to access my account anytime I need as many times as I need. It’s ridiculous that Face ID is not enough to verify identity and that I have to 2FA…
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eSim locked ... no help from customer service
Help please! ... our son bought a new iphone 15 in the US for his trip to New Zealand and was told by the Verizon store that the e-sim card could be unlocked in New Zealand so that he could activate the local carrier ... that was totally wrong ... it turns out the phone is locked for 60 days ... and so all of the services…
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Verizon account password
Hello, I want to reset my Verizon account password though attempts don’t pass the “password easily guessed” check. I am using pseudorandom strings for the password. Are rules to follow to pass this check for a new password?
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New service commitment with free phone
I have switched from one phone service to Verizon. The deal consisted of (2 Ea) Iphone 14 Plus along with (2 Ea) watches. My wife does not like the new phone (Iphone 14 Plus) and asked me to switch back to her old phone (Iphone 6S) I am not canceling any lines. When I went into the Verizon store, I was informed in order to…
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What does it mean by I am a member of a corporate account?