Other Account Discussions (Archive)
Number Migration Under Tense Circumstances
Is there any way for one to keep their number while switching from a family plan to their own individual account in a circumstance where the owner of the account is not willing to give permission? If not, what would be the best course of action for leaving the family plan and/or creating an individual account and then…
etf waiver
How do I post the bill I have from Dish that Verizon said they would pay me to go with Verizon from Dish$$$
Guy Wire Removal
@KH-OrnEsh I am looking to get a guy wire removed at a utility pole on a private property. PECO will be removing their wire and tightening wires on the other side of the utility pole next week but informed me that Verizon will need to modify their own wire. Who do I reach out to in order to have a Verizon technician come…
Unauthorized plan change
I just found out that a Verizon rep at a local store change my plan without my permission or signature. Iv been grandfathered in for 23 years with the nationwide unlimited data/text/talk along with Hotspot. I want it back. Do other feel the same as I wud or what u guys think I shud do ?
Verizon's Mobile Online Auction
Hello, Could you please guide me to register for Verizon's Mobile Online Auction please? I have been trying to to so but in vain. So, I request you to kindly assist me in this regard. Thanks in anticipation
signin
cant sign in wont let me change password even when link set to email says i dont have sufficiant privileges for this resourceor its parent to preform this action click your browsers Back button to continue
I need help
Having a bad start to my relationship with Verizon in almost every single level possible. After 5 days of chats and phone calls, I’m supremely frustrated and getting nowhere. Promised were made at the time of sale to make the switch. I have the chat id’s and screenshots from Ryan and the other agents I’ve talked to and the…
Will porting my number automatically cancel my plan?
I'm in a situation where my company will no longer allow me to expense my VZW plan. I want to keep my phone number so I'm looking to port it. If I were to port my number to Google Voice, do I have to talk to a Verizon customer service rep to confirm cancellation or would it automatically cancel my plan? Also, for those who…
Cannot connect to account, but when I call account is not locked
I can only access my account on Chrome. I cannot access using Safari or Verizon app. Get error message that account is locked. But when I chat with them it is not. Verizon did not know why? This issues started about a month ago. Before that no issues I can only get to my account on my MacBook using Chrome. Safari does not…
How to compliment Verizon employee
I had a wonderful Verizon employee help me with a problem we've had for 5-6 months. She took care of the problem and kept me updated. I would like for her to be recognized for her great work. How do I ensure that she receives the compliment?
Credit not received
I experienced major issues in late Oct. My account ,which was paid in full and enrolled in auto-pay, was cancelled. I went to my local Verizon store immediately, and they advocated on my behalf to try to get my account reinstated on my existing phone. Corporate said it was not possible and my long-time phone number was…
CNAM not working
My business phone number has CNAM enabled and I can verify that it is working by testing it with the website at https://calleridtest.com/ When I test it with that website, the company name is correctly returned (SENIORLEADBOOST). However, when I call my personal Verizon mobile number, or my wife's, or other Verizon mobile…
Change Email Request - never sends email confirmation
I'm a current Verizon 5G home internet user. I'm switching email providers and will be taking my time throughout 2024 to do so. I have access to both my old and new emails. when attempting to use Verizons myverizon.com profile/email change utility, it never sends the confirmation email to my old email address. I've checked…
Letter
I recently received a letter from Verizon customer care team through FedEx, so you know it must’ve been important for me to receive it. Basically, the letter says that from December 2022 through November 2023 I have called 61 times. According to them, I can use other resources, such as my Verizon app, or…
Customer Service
After 20 hours total of being on phone with diffrent verizon reps . Every 2 to 3 reps tell me diffrent reasons of why. I've asked to speak to supervisors managers anyone other than a rep.......they leave messages I never get a call back from one. Never have I spoke to one. They check and see if one will get on phone but…
Tell me what you think!
So how do i start this! Well 12/25/2023 is the day my iPhone 15 pro had been stolen right from my hands as i waited at the cross walk! Very very bold move whoever that thug was! So i report it lost/stolen. I file a claim and it gets accepted but then a day later it gets denied reason, "my device wasnt active on my account…
protection plans
Been burned so many times by VZ website teasing one thing, but then reality is something else. I 100% believe it is by design. The latest thing is the protection plans. If you go to the page for the "Digital Secure" product it says the cost is "Free", but when you click "enroll" you find out it's free the first month only.…
Demolition of Newly Purchased Building
We have recently purchased and building and will be begin the demolition process in a few weeks. We need to remove the Verizon equipment for the building. Who can I speak with to have this completed. Thank you.
I had the best customer representative
her job and what she does. I was talking to her on the phone. She took her time and help me out and not rushing me. Verizon need more workers like her. ">️ ">️ ">️ ">️ ">️
Calls keep dropping
Calls keep dropping and my phone goes into SOS mode. This has happened at least twice a day. Not sure where this is coming from.
Do I get to Keep my Phone after cancelling my plan?
I am not comfortable with the bill, because it is too much for me. I would like to cancel my plan, though I really want to keep the iPhone 15 Pro with me. I have grown fond of it and would like to pay the remaining amount, because it was one of those monthly billing phones, where you have to pay $30 every month for 3…
Terrible Customer Service
I have been a loyal Verizon customer for 16 years and I have to say that the customer service is terrible. Anytime I need to make a change it takes me 2-3 phone calls until I get someone who can help. Today I called 4 times regarding a change I needed to make to my account and I have wasted over 2 hours and gotten nowhere.…
Customer Service Experience at Verizon Store in Novato, California
Verizon store in Novato, California 4:00 p.m. I believe it is important to share my concerns regarding the unfair treatment and poor customer service I received during my visit. On 01/06/2024, I visited the Verizon store 3:50 pm and patiently waited in line to be assisted, there was one person ahead of me. After waiting…
Trade in credit not being received 10 months and counting
Traded in an S21 for a S23 ultra in March 2023 based on a promotional deal Verizon offered via email. Contacted Verizon and received a mailing label to return the S21 and did so. After 3 months no credit was applied. Two succeeding chat sessions, one in May and one in Sept both assured me that the credit would be applied…
Amazon Gif Card Promotion
I am being ask for a promo code and purchase date. I do not have either of these and do not have a written agreement either. How do I receive my gift card?
Account
I cannot sign into my account due to two-factor authentication with a broken phone
$100 Amazon Gift Card Promotion
How do I register for the Amazon Gift Card promotion? I cannot find it anywhere..
Incapable of accessing Wireless Account
I have been on and off with this issue for the last 8 months with no resolution. I upgraded my phone but decided to keep my old phone number, which ended up locking me permanently out of my Verizon wireless account because it requires a phone number that came with the phone when it was purchased. I can't even log in to do…
Cancelled my verizon cell service, but still have an Arlo go camera with a Verizon sim. I can no longer access my account online.
I have created a login my my email since my phone number is no longer valid with VZW, but when I attempt to link my services via account number the web page just keeps erroring out. I have tried to use the link in the email I received concerning a bill credit, but no luck. Please help!
Returned an Unopened iPhone in 2022 to Verizon Store, Employee told me new line would disconnect. It did not.
I purchased an iPhone 14 Pro Max at launch, in September 2022. I didn’t upgrade my line, instead I added a new line. I realized this error when I picked it up in store. I immediately returned it and repurchased as an upgrade. When I returned the new line phone, I asked about that new line disconnecting and the Verizon…