Other Account Discussions (Archive)
ESPN not working with Disney+ Hulu Espn bundle
Unable to access ESPN with Disney+ Hulu ESPN bundle. We have logged out, changed password, verified and still no access. On my manage account page when I click on it nothing happens. Please help meeeeeeee. #ESPN
What is my account bnumber
I need to know my account number and how do I claim my $200 amazon card and Xbox
Phone not unlocked after 2 years
Has anyone else had issues with getting a phone unlocked with Verizon? have been a Verizon prepaid customer for 15 years. About 2 years ago bought a Samsung galaxy A02 which was supposed to unlock after 90 days. Had the phone activated and on account for 2 years , But I was starting to have issues, and stuff at work made…
I requested a transcript of my chat session. Where is it?
Good grief, could this be any more frustrating. I just want to know where the trascript I was promised is located. See attached for request and id number
How do I file a complaint
AnonymousNot applicable12-31-2023 10:35 AMI would like to file a complaint I have 5 phone lines and an apple watch cellular line with verizon. I was trying to upgrade two of the lines. For a comedy of verizon errors, including when my cell plan changed or other issues the line disconnected. I had a call with a supervisor…
Verizon helpline team and its services
Verizon's customer service is truly disappointing. Each time I called, the wait exceeded 30 minutes just to connect with an agent. Last week, on December 23, I spoke with Christian at 3:45 pm about my issue. He acknowledged a mistake from Verizon, promising to escalate the problem to his manager and call me back by 5:00 pm…
Trade In Device Value Lowered Device Credit Removed
Dealing with this issue since September. Purchased a Samsung S23 on August 31, 2023 under a promotion to upgrade plan to unlimited and trade in old phone even if damaged. Went through the process of purchasing online and estimated trade in (Samsung S8) at $800. Received new 23, sent back the S8 at the same time and low and…
How to speak with manager/supervisor
Today I spoke with a customer service agent who was able to help me up to a certain point regarding my plan. When I asked to speak with a supervisor, he was reluctant to do so. Made excuses that the supervisor would provide the same answers, and finally said that a supervisor would call me back. I have not received a call…
Moving to St. Thomas VI. Since its a US Territory, is this part of my domestic calling / text / data plan?
Moving to St. Thomas VI. Since its a US Territory, is this part of my domestic calling / text / data plan? Would like to know what my options are?
How do I file a complaint for breach of privacy by an employee
My younger sister has worked at a verizon for the last seven months and has been repeatedly accessing my account. She finally admitted this to me in November and I asked her not to do that because it's against verizon policy for her to sell me anything let alone be in my account but she continues to do so. I would like to…
Text messages
Can’t see some text messages on my bill that were sent to me
Customer Experience
I called in with an issue that i have been having for a few months. I got to speak to Parks for a good while, then Noah aka (Karen) joined the call. Although,they went out of their way to help me as much as they could, they still had to put in a ticket. They made my phone call and customer experience a blast, it should be…
Authorzation code
Hi. Has anyone else received a text with an authorization code that wasn’t requested? It’s now happened twice on my line and it’s rather troubling as they’ve definitely come from Verizon … I’d be less concerned if it was “just” phishing. Definitely changing the password on the account!!
upgrade terms
I've been told differently about upgrading my phones by different Agents. With the Samsung S23 Ultra , trade in 2 S21+ I get $800 per phone. I'm told by different I can upgrade in 24 months. Other Agents say no 36 months. The ones saying 24 months say as long as at 50% paid I can upgrade. Nothing was said about I'd lose my…
Will I be able to see if someone I blocked tries to call?
Hi. I'm the account owner and had to block a number on my daughter's phone. Will I be able to see anywhere on my account if the number I blocked tries to reach out to her (calls or messages)? Or since it's blocked, I would never know?
CHANGE VERIZON SIGN ON PASSWORD
WEB PAGE FOR CHANGING PASSWORD CONTINUOULY GIVES MESSAGE THAT THIS REQUEST CANNOT BE PROCESSED AT THIS TIME. ALSO CANNNOT CHANGE PASSWORD ON "MY VERIZON" PHONE APP. OTHER SECURITY WEB PAGES SEEM TO WORK. URGENT! RECEIVED POSSIBLE BREACH NOTICE FROM MY SECURITY APP.
Making Unauthorized Changes To My Account
This has been an ongoing nightmare for 2 months now, so buckle up... A Verizon customer service rep made unauthorized changes to my plan while trying to fix an issue I was having with my hotspot dropping from the tower. This rep removed my old unlimited internet and web plan that hasn't been offered in probably 10 years.…
PORTING PHONE NUMBER
My 89 year old mother had to give up her farm to move to an assisted living facility. She did so. Knowing all this we got everything ready. On Dec 12th she got s ohone with an assigned number because they were to port her number. It was working with a new number till Dec 20th which we are finding out when they first…
Hacked Account
My accounts were hacked, my Verison account was changed and I got a new phone. In the worst day, my Verison account (new) would not work. Hacked? Bad info? Called Verizon and they said they would call me back. No call. Have I been hacked again?
Fraud Department Headache
Yesterday I went into a store to upgrade 2 lines for my children for Xmas presents. The first line went right through with no problems. When the second line started that is where the headache began. I was transferred to the fraud department. They said they need to identify my identity. So they asked a bunch of questions…
Spending Limit Explanation
I have 10 lines on my account as it is a family based account. I am trying to add an 11th line to order an iPad yet Verizon says I have met my spending limit. 3 devices are paid off and one is unable to upgrade and we are unable to order the iPad. Whatever the credit limit is, Verizon needs to remove it from their systems.…
broken phone cant log in
My phone is broken and now i cant log in because of the two step authenticator only sending a code to my broken phone.
Customer service
I would like to know how I can reach someone at the corporate level. I have been trying to find out how but not a supervisor or manager can seem to give me that info. I want to speak with somebody higher up than the customer service manager! I feel like the system is set up for you to not be able to reach somebody at that…
Cell Phone Number Changed
So I switched service providers about a month or so ago, and I just transferred my number instead of getting a new one. Now all of a sudden I have a completely new number. Is this normal or did something happen?
Change password
How to change password on internet
Missing text conversation
I unfortunately have to go to an attorney to go after a contractor that has taken a significant deposit but is not doing the work and has ghosted us. Right after he ghosted us all of his incriminating text messages' disappeared off of my phone. Not sure how this happened I just know we did not delete them. I need this text…
Costco Verizon $250 shop card rebate offer
I am yet another person waiting on the Costco gift card promotion through Verizon and I am having no luck getting it resolved via the chat function. Please advise. Thanks.
Home Depot Gift Card
I still haven’t received my $200 Home Depot gift card that I redeemed on December 5.
Please remove Verizon MDM software from my phone
I am this device's sole owner and admin IMEI : Manufacturer : KYOCERAModel : E6910 Please remove Verizon MDM software from my phone. Kindly contact me : [email address removed per the Verizon Terms of Service]
Blocked and deleted number
How can I recover a blocked and deleted phone number if all I have is an area code? And for some reason the phone number isn't showing on my call list on my bill?