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Disney+
I have disney+ through Verizon just wanted to add hulu. How do I do it and how much extra would it be?
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Customer Service Representative
I called customer service to cancel an and request refund of a feature after noticing that I continued charges after cancellation requests (two attempts) in the previous months. The representative received my case and informed me that there was no record of me trying to remove this feature. I requested that the case be…
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Frustrated customer
I have been trying since September to replace a defective Jetpack. She has gone into the local Verizon store multiple times and each time they confirm it is defective, but say they cant help her and refer her to call Verizon Support. Support first told us they would have to remove us from our grandfathered plan and charge…
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Verizon Amazon Gift Card Missing?
Hello, I recently added Verizon's 5G Home Plus internet to my mobile line and was supposed to be gifted an Amazon Gift Card for 200$. It has been a whole week and I still have no way of redeeming the gift card. Please help and assist with redemption because I do not want to cancel the Home Internet because of it.
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I'm trying to obtain the Chat transcription from my previous upgrade
I have been trying for some time to get a copy of the promotion and my order details from late last year. My receipt document will not load when I try to access it from the "Documents & receipts" page in my account portal. I just had another live chat session disconnect me so I'm hoping someone in the community can help me…
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Access to my wireless account abroad
I am moving out of the country soon but keep my US cell phone account. I know from my previous experience that while I am abroad I lose access to my account (cannot log on to the account). I would like to solve the issue before I leave.
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Voice Mail Time Stamp
We recently moved from the Chicago area to Las Vegas. When I check voice mail with the #86 call, the time stamp still shows the time as being Central time, a two hour difference. I have changed my information on the Verizon site (new address, etc.) and the time for voice mail remains with a two hour difference. Is there…
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Can’t generate a number transfer pin
I’ve been trying to generate a number transfer pin for hours now and haven’t been able to. I’ve used the #port number and then clicked the link it sends and tried to generate the number transfer pin on both a browser and the app with no luck. On the app, it just loads and goes back to the same generate the pin screen and…
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Access to data after switching provider
Recently had to switch to T-Mobile before downloading Verizon Cloud data. How can I access it now?
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Cant talk to a live person because im suspended
Cant talk to a live person because I'm suspended but I have a payment arraignment and I want to ask question but they wont even chat with me on my home computer. Has anyone else been through this
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Account
I just wrote everything out only to have it deleted by this app. Figures though. I have account issues. My phone order was returned by UPS cause they are lazy and didn't come to my actual door and I managed to get it back to you guys, you have confirmed it was recieved and I have documentation of all this since you guys…
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Account Change
Hi there I currently work in the USA a certain amount of months a year. I have a Verizon account with you on prepaid in good standing. I phoned Verizon when I was in the USA still and they said I could downgrade my account while I am in another country for a number of months as I don't use my Verizon phone then. I have…
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Customer Service Review
Hello! This is actually Candace’s daughter! I’m here to say my man Jason assisted exponentially with activating my new phone, and he was extremely patient with my questions. We called on November 20th, 2023, and it hardly lasted an hour. My phone also accidentally hung up on him and I swear to god I could’ve cried tears of…
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Reset password?
Any ideas how I can change my password to sign in here? I follow the link that I get in my email, and I get: You do not have sufficient privileges for this resource or its parent to perform this action. Click your browser's Back button to continue. Really? You guys just don't want us to be able to use our accounts at all,…
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Verizon Customer Service
I have been a Verizon customer for almost 20 years. One of the reasons I have stayed a Verizon customer for so many years is that they had exceptional customer service. I have noticed in the past few years the decline in the level of customer service that Verizon offers and my most recent experience with Verizon was one of…
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Phone plane
I would like to know why I keep losing my cellular service. My number is the owner of my phone plan but for some reason my line is the line that keeps losing CELLULAR “FN” SERVICE. Yet you expect me to pay 700.00 Dollars every month for a service that you guys are not providing.
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ESPN+ not working but Disney+ is
My Espn+ is not working even tho I hvae registered through Disney+. My disenty+ works fine,
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Data Usage Going Up All of a Sudden
I'm on the Verizon Plan Single Smartphone 5GB plan and in the past 6 months, Verizon has increased my phone bill and tried to get me to upgrade to the unlimited plans which I don't want to do because I don't use enough cellular data to justify increasing my phone bill. Now, all of a sudden, in the past two cycles, my data…
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Cannot Login to Verizon.com - Phone Lost Cellular Data
My iPhone 13 recently started saying “No SIM” and “Invalid SIM”. When I woke up this morning, my phone says SOS and there is no information under cellular data. I tried logging into My Verizon so I could add back the e-SIM information again since it is apparently gone now, but I can’t login without confirming with a code…
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lost phone
I lost my iphone and I cannot get into Verizon Wireless because it keeps sending the verification code to my lost phone. I can get the code via email. WHy is there not another option to sign in when you don't have your device?
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Great Customer Service Experience Che
Just had to drop a compliment about Che (I believe she told me) from Verizon's customer service over the phone today. What a rockstar! My bill was suddenly missing my $40 military discount (even though I re-verified on September 25th as instructed) plus other issues, and Che sorted it all out like a boss. We were on the…
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Help
I can’t sign into my Verizon account. When I try to type my zip in it says Looks like the information you entered doesn't match with our records.
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Trade-in and promotional credit
When I moved and found that my current phone carrier did not have good service in my new location I called Verizon to inquire about the cost of phone plans with them. My family had 3 iphone XRs that we also wanted to trade in if we could get new phones for free. I spoke with a representative on the phone who told me that…
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Logs me in as Guest.
Hello, so I just switched to verizon and ordered 3 lines, but when I log into my account I am for some reason logged in as guest , so I can not activate the plans on our phones. thank for any help.
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Can't login due to 2-factor authentication
Screen is broken, can't login due to 2-factor authentication. Please help.
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Verizon won't fix their mistakes
I switched over to Verizon wireless over a year and a half ago after getting a promo for signing up with Fios. The promo stated I'd get up to 800 credit with trade in per line and Verizon would pay my last bill from my previous carrier(ATT). Turns out the representative I spoke to signed me up for a buy one get one…
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I can’t access my account overseas?!?
I'm currently overseas and am unable to log in to my Verizon account as I can't receive the sms verification required complete the log-in process. Please help
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EASEMENT RELIEF
I am designing a swimming pool in a small yard and find that it will encroach upon an existing utility easement granted to GTE back in 1966. Verizon [GTE] is the only party to that easement. I would like to contact someone to discuss having Verizon quitclaim [or otherwise permit] a small portion of that easement to allow…
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Why is Verizon turning off my service when the bill is fully paid?
Why are they doing this in the evenings? Why does their on line not allow me to log in?
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login issue
can not login and my phone is broken to confirm verication. how else can i talk to customer service?