Prepaid
Getting Incorrect Zip Code error when porting out
Hey all. I am trying to port my pre-paid Verizon number to a different carrier but keep receiving an error saying the zip code is invalid? I have acct # and transfer PIN but have no idea why the zip code would be invalid - we've lived in the same house for 30 years. Hoping someone here can help as ive already spent several…
Very Poor coverage
Since the last storm came through, my work location has experience very poor cell service. Usually when this happens it is restored in a few weeks. It has been months. We have a large amount of Verizon customers here complaining. Can we get this checked out please? 8404 Hwy 30 Geismar, La
Prepaid customer service
I bought a phone from Total by Verizon and a $35 Verizon refill card which are not compatible but are sold on the same shelf. Customer service rep says no problem, they can load the card on a Verizon SIM card and send to me. When I received it it did not work, and after being given the runaround for 2 days I was finally…
Customer Service
This is the worst customer service I have ever had. I was given different information every time I called (7 different calls) I had a reference number with the correct information that 3 of the representatives refused to even look up. Several of the representatives were extremely rude, would cut me off before I could even…
Charged twice for the same thing.
My bank was billed for a pre auth amount of $303.04 and paid that amount. Then a few days later my bank paid another $303,04. I have had $606.08 subtracted from my checking account for one purchase from your company. The fault is not with my bank, your company is billing twice for one purchase and being paid twice for one…
Visible migration to Verizon prepaid
PLEASE UPDATE YOUR SOPs, knowledge base, support articles, white pages, or whatever support uses. I've been told three times within 1 day to place an order but the issue with this is that "verzion support" doesn't seem to know how to migrate Visible Phone Numbers to Verizon. Visible generates a port-out pin and account…
customer service
Have been a customer for over 20 yrs. No problem with service and/or product. Dont have contact names, but Verizon does have them by contact date and time. Issue arised on 5 March when I talked to customer sevice about an ad I saw about a $30 plan by Total by Verizon. The contact said he would give me a plan for $51…
Former longtime loyal customer
My name is “John Smith” and I was a loyal customer with Verizon for more than 20 years. For years, I recommended Verizon for its network capacity, reliability, and service. Sadly, I recently decided to switch to a competitor carrier, and while I may change carriers again in the future, I’ve determined that there are…
Recent plan increase
I can't afford another rate increase on a fixed income. Does anyone else feel the same?
Unable to activate sim card
So my phone doesn’t work in my house anymore (all of a sudden it’s always on sos and no one can call me). I called Verizon, they sent me a new SIM card, I took out my old one, put the new one in and my phone said “just a moment while this activates”. Great! Then, I gave up after several hours of nothing, and tried to look…
Error You cannot add any more funds to your account this monthly cycle.
I'm not trying to add funds at all. I am trying to update the debit card for the autopay. Old one was cancelled, got a new one and I cannot add it to my Verizon account. How am I supposed to pay my bill? I tried going into a location near me and it turns out absolutely no in person location can help with any plan related…
Not receiving international texts
I have a pre-paid Verizon cell phone, I live in US. I cannot receive text messages from a UK based company that I need to reset my password with their online account. I have talked to them who have confirmed that the texts are being sent and they have the correct number on file. I have loaded an extra $5 onto my Verizon…
How do I remove, "the time available for this call is unlimited" on iphone in 2024?
How do I remove, "the time available for this call is unlimited" on iphone in 2024? Have only seen this issue on posts from 2015, nothing in recent years; and Verizon customer service has been unable to remove this.
My verizon has stopped??????
I would like to know why my phone has a message on the screen saying saying my Verizon has stopped and is getting to the point where I don't want to use this phones or the company associated with it...
$200 gift card never received
I am writing to express my deep dissatisfaction and frustration regarding the failure to receive a promised $200 gift card as part of a promotion when I switched my lines from T-Mobile to Verizon. On november 2023, I made the switch to Verizon based on the assurance that if I signed up for the Ultra plan for one of my…
Can social security benefits be used as proof of income?
Can social security benefits be used as proof of income?
Speak to a Supervisior
I have called Verizon over 5 times now and spent multiple hours on the phone with 3 different agents and 2 of them said they put in a help ticket. Well I just got on chat and agent says NO TICKETS were ever put in.. all to still have an unresolved issue . I spent days and hours with 3 agents troubleshoot with no resolution…
Verizon Lost My Prepaid Account
I have subscribed to a Verizon Wireless Prepay autopay data plan ($20/month for 1GB) for my iPad Mini for over 10 years. I have prepaid on or about the 2nd of every month, and I receive an email every month from Verizon Wireless confirming the $20 credit card charge... every month for over 10 years . The charge for March…
Error message when I try to add funds to travel pass.
I have a prepaid phone plan. When I try to add money for Travel Pass, I get an error message that it is above the amount that I am allowed to add. What shall I do?