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Legacy upgrade offered for 3 STD Boxes
December 2024 I switched 3 STD Cable boxes to their streaming boxes - I was offered a no change in price “upgrade” plan if I agreed to the switch —with numerous no charge amenities to follow once the billing system properly cycled for awhile (it would be monitored) billing would be locked for at least 2 years the 2 very…
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Fios guide
Guide not on tv have done everything and still nothing!
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Recordings Showing as Untited
All new recordings are showing up as Untitled. This seems to be a recurring topic over the years. Resetting STB did not work. Anything new on a solution for this
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Fios tv+ with own router
I just got the new fios tv+ stream tv to replace my old set top box. I gotwvwrything connected. Paired my remote. Connected to my wifi. But it wont activate. Keeps giving me error code 400. I have my own Google nest hub router, not a verizon router. What do I need to do to get this to work?
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Is your TV auto shutting down- here's the solution
If you don't have the Menu button on your remote- go to the Settings icon on your TV- go to Android TV setting- Device Preferences- scroll to Power and Energy and you can adjust the auto shut off timer Hopefully this will save you the 2 hours it took chatting with support to find out how to do this.
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List of my Fios TV+ devices?
I just "upgraded" to the new Android TV based TV. I am desperately searching for a list of the new equipment included in my new service, i.e. the name and serial number of the media server and associated minis. I used to be able to find it. Now I can't. Does anyone know where I can access a list of my equipment? Thanks,…
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change channels by favorites
I had to upgrade my set top boxes and was sent stream TV set top boxes as a replacement. These new boxes have no way to flip through channels by favorite channels. You can set the guide to filter by favorite channels ( this helps some)but cannot flip through channels using the up and down arrows by favorite channels…
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New TV
I recently upgraded to FiOS 2GB internet service. While I was not informed prior to installation, the installation tech informed me that the new service would require I "upgrade" to the latest FiOS TV equipment. Apparently this meant also changing from my prior TV One service to TV+, a derivation of Stream TV. Well I am…
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Fios not working
* It would be amazing if someone would help us out. We haven't had tv in 2 days and its impossible to get someone on the phone. I have heard the same hold music over and over and then it hangs up. I pay way too much for this service to have no service!
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Fios Repair
A shout out to Joe, he came out and upgraded my mother in laws service upgraded cables removed coax. I wish I had his full name but the service was here in west Newton Mass this morning. He was personable , friendly and professional. Clone this man.
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FiosTV+ is only tuning every other station
I have an interesting problem with my one Fios TV+ box. After a brief power outage, I'm only able to tune every other channel. I start at channel 3 and it's able to get every other channel. The others show the troubleshooting screen. I'll try completely resetting it but it was just strange that it started doing that. I…
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Channel Linueup Tool Missing Most Channels
The lineup tool https://www.verizon.com/inhome/fiostv/channellineup Is missing most channels. Put in any Philadelphia area zip code like 19380 and look at any lineup. Look at "more fios tv" or "most fios tv". Each show a count of 300 to 400 channels. The list that appears is actually less than 100 channels. Specific…
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Sound But No Picture
I have been a Verizon FIOS customer for many years and before that my family was with Verizon's predecessor Bell Telephone since 1948. I turn ed on my brand-new television and had no sound. I changed channels, muted and then unmuted the sound, rebooted the set box twice, and turned the TV on and off three times. Sound came…
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Channels Corrupted
Fox channel 618 and Newsmax channel 616 have lines going through them. The Fox channel is barely audible. All other channels are working clearly. Checked other tVs in the house and the same channels are impacted. Spent 40 minutes on my phone with Fios tech support but kept getting passed from one tech to another-no fix.…
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VMS not available
VMS is not available. Can't access Verizon Fios TV Channels.
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Fios + TV with Google Assistant
I recently upgraded to Fios 2GB internet. This meant I had to “upgrade” to the new media servers. They are Android/Google based and I can’t seem to configure Google Assistant to work with the new STB. I can get it to power on and off and control the volume. This tells me that Google Assistant is communicating with the TV.…
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Verizon OK Button not Working with DVR
Verizon OK button doesn’t work with DVR. This followed the installation of a new ONT box and an upgrade to a gig mbps with internet. The OK button works fine with two other boxes. The remotes from two other boxes OK buttons didn’t work with the DVR either. A call to a tech online resulted in another DVR box being sent but…
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Can I get rid of CR1000A
I have FIOS Gigabit with the newish FIOS TV One service. In one room I have my Router (Living Room) In one room I have the VMS (Guest Bedroom) In each room I have a TV Mini Box (3 rooms total) I have eero and would really like to use that as my main router, etc. How can I do this if I have FIOS TV?
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TV error message
New Fios install 5 months ago. 1gig internet, landline, and TV with 3 stream boxes. Began having issues with TV error "VMS not available" Power cycle the VMS, and it would work fine for a couple weeks. The error message began changing to PLYB-122, and happening more often. In the last month, the only way to clear it was to…
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Fios TV Mobile App showing I'm not on my Home network when I am
This morning all my devices running Fios TV Mobile App are showing a pop up window saying "Im not on my home Network so some channels are not available" and I have not changed anything on my Home network or on the devices. I tried restarting the device and app but same message. Anyone else having the same issue? thanks Rick
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DVR Series Recording Anamoly
How do you record a series where only the first word of the title is the same. "Localish" is a program on channel 467 (abcLOCALish) that includes a city after "Localish." I tried to record the first episode/series I saw, Localish Chicago. Unfortunately, the DVR will only record future episodes that include Chicago. It will…
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Internet local tv and news
I want to subscribe to Fox News channel but need Verizon my provider to coordinate
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Fios TV+
Who can you contact regarding issues with Fios TV+?. Have contacted Verizon agents and have not been any help at all.
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IS VMS required for TV service?
I have a single TV and am being charged for two connections a month. When I asked Verizon Support they said that one connection was for the TV and the other was for the VMS, but I could return the VMS if I didn't want to pay for it. If I disconnect the VMS I can no longer get TV service because the set top unit can't to…
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Mobile Devices Stopped Seeing The DVR
I was watching something recorded on the DVR on my tablet. It just stopped. I've tried everything and no matter what I do, I get the icon that says, : Goto Manage DVR to view your recordings. There's nothing there. Any ideas?
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Fios Account- cannot access
Hello: I was trying to change my Fios TV plan but the app on my iphone keeps sending me to my cellular account. Can someone pleeeeeze tell me how to access my Fios/TV account - NOT wireless phone. Oh - I do have the My Verizon app. thanks in advance
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NOVA ONT Upgrade Questions
I've a friend in NOVA who doesn't do Internet. He's been told that he must 'UPGRADE' his ONT to continue service. He currently has TV, Voice and Internet. He has FiOS ONE TV Box, a Mini and a TiVo w/CableCARD. Is there actually a mandatory ONT 'Upgrade' that he must do? I'm under the impression that all newer ONTs don't do…
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Change plan/Roku
I upgraded my Verizon plan and now my Roku will no longer work. It is asking for a Roku IP address, which I cannot find anywhere. I can only use my phone and use the Roku app to watch TV. The TV controller does not work.
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Customer Service Response
I'm having a horrible customer service experience. I guess when you're practically a monopoly you don't need to worry about customer service and support. My TV network was not working today and tried to self solution and the website kept having me reset the network (did this multiple times including once I used the Chat…
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The next software update for summer of 2025
This June in the beginning of 2025 we need to upgrade 120 fps from all channels not music choice for fios with changes from SD To HD 4k logo channels from all channels for free please cross fingers