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Verizon $200 Rebate Farse
We ported 4 lines and were told we would receive a rebate for a $200 Verizon gift card for each line but they never came through. We called and left a support ticket and no one got back to us. We added a new line 2 months later (still hadn’t gotten word on the previous rebate) and got another $200 gift card offer and made…
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no internet but 3 bars of LTE.
Why does my phone never get internet at the office even though I have signal? It's frustrating because it makes me think I have service but instead I'm waiting for a page never to load.
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Call cannot be completed
I get this message when trying to call a number that I know is a working number: " Welcome to Verizon wireless. Your call cannot be completed as dialed, please check the number and dial again..." I have tried rebooting, directly entering the number with and without the +1, made sure there are no co facts with that number.…
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Experienced Issues With Orders
Has anyone else experienced issues with orders being stuck on 'on hold' at Verizon, even after accepting terms and conditions? I’ve tried contacting support multiple times, but the problem persists. Any solutions or insights?
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Service Address won't update in my account
I have tried multiple times to update my service address many time within my acct and it still reverts back to my previous Arizona address.
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Limited service in a 55+ community
Hi: I'm on an HOA board in a 55+ community in central NJ comprised of detached homes. We have seen cell reception degrade in our neighborhood over the past two years. It has become a growing safety concern as our residents rely on their cell phones in the event of an emergency. We had two recent events where residents have…
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eSim issues after using Airalo
Hello: I recently used Airalo to get data services while travelling abroad. Ever since returning back to the US, it seems that something is wrong with my Verizon eSim on my iPhone 16. I think I made a mistake by putting my Verizon phone number on the Airalo eSim thinking this was what you were supposed to do, and this may…
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Verizon!
To whomever it may concern, I switched my phone service from T-Mobile to Verizon wireless last Christmas for the deal they had. Looking back at my bank statements Verizon Wireless is once again stealing my money. They are charging me for two phones that last years deal was trade in any phone for an iPhone 15 Pro on Verizon…
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The costumer service
I have been a loyal Verizon customer for over 8 years, consistently paying a monthly bill in the range of $300. I’ve also paid for Asurion phone insurance throughout this time, trusting it would provide reliable coverage for any device issues. Recently, a family member who was on our shared plan moved to a different state…
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Mobile
I placed an order to upgrade my phone over the phone. I signed an agreement & my card was ran for the upgrade fee & taxes. I was told my phone would be delivered next day by 8pm. That never happened because VERIZON cancelled my order. The shipping of the phone was redirected back to the warehouse. I was not refunded my…
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Data boost NOT Working!
Data boosts have not applied to my account and safety mode is still on. So missed. Been going on 3 days and numerous calls to customer service. One rep even knocked out my ability to send and receive texts for an entire day. PLEASE fix my data. I paid $30 for nothing but being stranded when I leave my house with no access…
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Customer Sevice
We visited a Verizon corporate located at 10000 Reisterstown Rd, Owings Mills, MD 21117 about 2 weeks ago. This was after calling Verizon and purchasing a new iPhone 16 over the phone, then arranging to pick it up at the store. First, the rep on the phone never asked me about storage options, other phone options, nor the…
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Customer care
I have spent over 9 hours in the past 2 days on the phone with verizons customer support I have been bounced around to 20+ people. Each one telling me the person before them didn't know what they were talking about. Now my bill has gone up $40/month. They deleted all of my history with them (2 years) and I'm being treated…
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Plan cost
I've been a Verizon Customer for over 20 years. 2 weeks ago, I went from having a "family plan" to my own account with 1 line. The first rep I spoke with promised me that with my "Loyalty Discount" , Auto pay, Paperless billing as well as "other discounts", my $90 unlimited plan would cost me the same as I've been paying,…
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Reporting dead zone at 92843
I work in garden grove off of Garden Grove Blvd and Harbor Blvd . This is my first time complaining since I’ve been with Verizon , it’s just in that particular area I do not revive signal what so ever and I kind of need my phone to work . I really want this problem to be fixed . I used to get service I don’t know what…
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Billing
We have.been customers for over 5 years . the month of November Verizon took out double our payment. we called and requested a refunded after they insisted we leave a credit we said absolutely not. Then we were told we had to wait 3-11 days for a refund. We got the refund for only 75 dollars. we called again only to be…
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Has anyone had a problem getting a LG Extender that was promised via text from Verizon?
I have had Verizon for 20+ years and because I have problems receiving mobile home service in my area, Verizon gave me a LG Network extender for free. I got a text a couple of months ago (July 2024), to ask if I wanted a new network extender as the one I have no longer will be supported by Verizon free of charge. I said…
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Mailed in Payments Are Always Taking Forever to Process
I am really beginning to think that Verizon Wireless is forcing people to either pay online, pay via the app, or pay at a kiosk. Pre-COVID, my Verizon Wireless mail-in payments were being processed in 3 to 4 business days -- never late at all. Once COVID hit, out of the stack of bills that I mail in, Verizon Wireless is…
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Intermittent SOS signals
Hi, my wife and I recently switched to Verizon and it’s been an absolute nightmare. We live in west knoxville TN, since the switch our internet and phones are literally useless at home. With it constantly losing signal and randomly going into SOS mode every 5-10 minutes along with the internet at the same time. We’ve been…
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Cell phone reception in Brunswick Forest Leland, NC
This issue has been raised before. Now Leland city council has approved additional cell towers in Leland, NC but Verizon has not put one up. There are 3000+ homes in my subdivision and all are trying to use an old tower for the signal. I can only be on a call in my home if I am sitting at the middle chair at my kitchen…
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ineed unlock google pixel 6 pro
i have this fone buy in ebay fone fron 2021,in server is "elegible unlock",so not automaticaly unlock please helpme i fron brasil i need this fone,thanks
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How Can I Check Whether My Phone Will Work in a Power Outage
Our power went out for several days this week due to SCE's PSPS and we immediately lost cell service. Will this always happen with Verizon cell phones? I thought our area due to its wildfire risks would have backup generator coverage to supply power for a 24 hour period. Is there a way that I can check to see whether…
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Is Verizon capping LTEiRA partner roaming speeds?
Verizon roaming question: I've heard from Cellcom (My primary line), that around June/July of this year, Verizon is capping users at 50mbps on LTE and 30MBPS on 5G Is this effective with all other LTEiRA partners? What caused Verizon to do this? Is this just my plan? My work line, (Verizon) can pull 700mbps+ Could anyone…
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Usage Details Not Showing Daily
My daily usage is no longer showing. It normally lists out all calls from the current day in the current billing cycle. It has not for 7 days. Please advise as customer service does not seem to have an answer. Kristen
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Extremely Poor Service on Weekends only!
We have extremely slow, to nearly no service on weekends. North end of 53121 zip code Elkhorn, WI (Lauderdale Lakes area), with iPhone 12pro cell phones. Needing cell service, we're at wits-end and close to changing carrier service.
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Returned devices issue
Recently upgraded 2 devices online and was only sent 1 return envelope and 1 shipping label. Sent both devices back in the same envelope and only recieved confimartion of one device being sent in. Now what? Customer support line has been unable to help.
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Service in Neighborhood
There’s a new tower near us that was put up over a year ago and still is not turned on. (Verizon confirmed this) How can I find out why there’s a delay? Our sub had had poor service for years despite being in a highly populated suburb of a major city. The rep from Verizon I spoke with also confirmed our neighborhood poor…
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Ridiculous amount of political text messages from Democratic Party
How do I block political text messages from Democratic Party? It feels like I’m being harassed every single day. My number has been registered in the Do Not Call Registry for years and yet I’m still getting phone calls and text messages from telemarketers and political parties .
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Coverage and network performance on unlimited data plan
Immediately upon switching to an unlimited data plan my cell coverage and network performance has degraded substantially on all 4 lines on our account. It’s highly frustrating to have been sold on the unlimited plan in a Verizon online rep. Thinking he used this to solve another problem and then experiencing such a drop on…
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Returning is the hardest thing to do
I ordered service and decided to stay with my carrier. When I ordered the service I was told multiple times I could return within thirty days and at a store near me. I live in the middle of nowhere. I went to return and was told no e are independent owned you have to go here. That is 46 minutes one way. Then I called…