Other Network Discussions
No Service
My husband and I have no service at home. I know my service isn't cut off, but I'm not understanding why I can only make emergency calls.
Can't make calls, can't contact Verizon any other way
Hello, I know this is probably not what this board is for but I have run out of options. Summary: I am not able to make calls on my phone, and I am not able to contact Verizon for help in any other way than this message board. Background: I suspect I am no longer able to make calls because I am out of data (though this is…
Poor cell service in Hyannis
I’ve had terrible cell service at my home for years (probably since cell phones started) in Hyannis with no improvement. More recently the whole area of Hyannis is horribly spotty. Most recent problem is the area around the bridge specifically traveling north to south on RT6. I’ve complained and most people I know have…
Chat Support
Around 8pm (cst) I reached out to chat support due to my recent BYOD kept giving me IMEI issues, because it was brought on with its IMEI2. So I reset the phone and tried to reactivate the line, on its original IMEI. Then phone kept reading "No Sim" so I reached out to see if anyone could help, or just get the manual…
SOS/no service
Any idea when this is going to be fixed? We have 5 on our plan and 3 of us without service… possibly more but I’ve been unable to reach my eldest son as of yet so probably 4. In Madison WI here.
Customer Service
Customer service at the Woodbridge VA is woefully lacking. Also, called customer service and was cut off 3 times, gave up. As large as Verizon is do you just not care or is it not a priority?
Can I leave my family plan without my abuser knowing?
Hey… i need to leave the abusive situation… abuser is holding control over my personal life, controlling what my phone has… please help me get off of it, is there a quick way to get myself off the plan so i can finally have my freedom!
customer service issue
I would be a lifelong customer and just switched over to you all. I'll leave as soon as humanly possible. Your employees are incompetent and literally lie to avoid any kind of helpful information. I've spent over 9 hours trying to work on an issue and no one is responsive or helpful. I've been told someone will "Be in…
Coverage in La Plata MD
Coverage in La Plata MD and the surrounding areas is absolutely terrible. I have no signal in my own home, or in town. The only time I do is when I am driving on RT 5 or 210. My wife had to replace her sim card a few months ago and now it’s back to no signal for her at all. I don’t think I should be paying $300/mo for 4…
Diminished coverage and mobile service
The last couple of months August through September 2024, our cellular coverage has diminished greatly, It is either weak and barely able to make a call let alone use data. Very often we only have SOS! Ultimately it used to be really good! February of this year I switched from T-Mobile to Verizon because it had superior…
Financial service dept
Recently my service was terminated. I received an email stating they can help restore services by offering up to 30% off of service charges and waive restoration fees. I thought it was a good deal so I called the number on the email. I spoke to a supervisor stating he can help. He basically told me to pay my whole bill. I…
Cell service in upstate South Carolina
I live in upstate south Carolina zip code 29303. Both of our lines have the worst service I've ever had in 20 years. We have brand new phones. We've updated,restarted, apl the troubleshooting you can do. Still garbage service. Im regretting ever switching to verizon. The only reason I did was I was under the impression…
Customer Retention Phone Number?
Help. I am looking for a direct phone number to the Customer Retention Department as I am planning to take my 2-line plan with Verizon that I’ve had with this company for over 20 years elsewhere. Once again, I’ve received notice for a price increase for a 2-line plan putting it over $140 each month. Ridiculous. I’ll talk…
Never received my Verizon e-gift cards after switching carriers
My family bought 4 phones from Verizon when we switched from AT&T. The sales chat agent assured us that we would get 4 $200 e-gift cards (1 gift card per line) and we even have the chat transcript saved for reference. But, to our surprise, we did not receive the cards yet. Further, the next sales chat agent told us that we…
Coverage Map Wrong
We live on the outskirts of Madisonville, LA. Your map shows 5G UWB. We have never gotten 5G UWB anywhere near my home. Out family has to drive at least 5-10 miles away from the house to Mandeville or Covington to get that service. If you cannot update the towers to get the appropriate service, I would like a full refund…
Spotty coverage Phoenix AZ area
For many months there is no service or more spotty . Why the change? Are they changing towers ? Would a new phone even help? Mine is iPhone 11 which isn’t ancient. Co workers have same problem Peoria AZ . I’m considering changing carriers for business and personal.
cell reception from bluebay tower in east hampton ny
when will verizon install equipment on new tower at bluebay girl scout camp in east hampton ny ?
Filing a complaint
I’m not sure where I go to file a complaint. I am highly disappointed in verizon. I just moved over from t-mobile , when I talked to a representative she went over my bill and assured me I would be paying the same amount. Stated I would get 200 verizon gift cards for every line. However she failed to tell me that the plan…
No service
Since august 12, 2024 there has been ZERO VERIZON SVCS in the Batavia/Clermont County, OH area!!! WHY??!! Untill this week the “no issues” in my area has become infuriating. Last few days now verizon has been acknowledged issues to voice, data, internet, etc… basically, ALL VERIZON “SERVICE.” Now going on 5 WEEKS!!! I am…
Poor Coverage in the Houston area
I wanted to reach out about some ongoing issues we've been having with our Verizon service at both my house and my parents' house. Our zip codes are 77095 and 77433, respectively. We'd really appreciate it if you could look into this and see if there's anything that can be done to improve the service in our area. We want…
Call log not working
Is there a reason I haven’t been able to see my call log for two days?
No Service SOS only
Hi! We recently moved to 98059. This is a well populated area. I get zero to one bar at home. Had to turn on wifi calling to be able to make and receive calls. We have zero obstructions in the area. The only thing I can think of is we are on a hill. The cell towers are on the opposite side of the hill from me. People with…
Transfer number
I am the account owner of our family plan. I have my father on my plan and would like to remove him. The problem is, he needs to keep his number. He will not pass the soft credit check to get his own line. Would he be able to transfer his number to a Verizon prepaid plan?
Biddeford, Maine store experience
This store service has gone down hill. It use to be very good but today we were treated poorly. We have 6 lines and have been customers very years! It's sad.
No Service/ SOS Only
Before April 6, 2023, I would have 4g LTE 1 to 2 bars on my Samsung S22 Ultra, in my house and in some of my housing areas when I would walk my dog. I leave for deployment and return October 6, 2023, now I am not getting any signal service and only emergency calls is listed. I have called and spoken with numerous Tech…
discount validation
since pay is direct deposit what other forms of workplace employment can be used
Support Issue
Spent hours in chat, was disconnected multiple times. Was told they were waiting for “authentication “. They never said who, where, how this authentication was being sought. Turns out they were sending emails ( which never did show up) waiting on me to respond. Then they tell me they sent it three times and now the account…
Why is cell reception so bad? Zip code 03071
No cell signal reception in Rindge NH, Fitzwilliam NH, Jaffrey NH, New Ispwich NH, Greenville NH. Why?
Account issue
So, I have been trying sense 20[phone number removed per the Verizon Terms of Service], to try to contact someone from Verizon about the inhumane way they treated me during and after the covid, NATURAL DISASTER. During covid I was laid off, not able to work, Verizon happily told me not to worry about it they would forgive…
Retrieve Voicemails from Verizon For Wife's Ported Phone
Hello, I have been a Verizon customer for 20+ years, but recently had to cancel service for my wife's Pixel 7 android phone as Verizon cellular signal strength is less than 1 bar or SOS only at our home location -- she was unable to use her phone at home. I moved/ported her phone number to T-Mobile, which does provide…