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Samsung phone says calling internationally
Samsung phone says calling internationally. All my normal saved numbers
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Bad cell service all of the sudden in home
Why don't I have any cell service in my house anymore. I have been in the house for over 3 years. All of the sudden I dont have any service in my house anymore. I have made multiple calls to tech support, I even replaced my new phone because I was told that was the issue. There are other people that have verizon service…
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Network
There is very poor wireless coverage in my area. The high school on sea mountain highway little river S.C. (north Myrtle Beach high school) has zero service. Sea coast hospital across the street also has zero service. There is no outage it’s just bad service for the last 2 years. Anyway of finding out if this problem will…
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Indoor calls not guaranteed by Verizon?
I've had multiple interviews I've done from my car bcuz when I'm at home a lot of times it sounds like talking on dial up, in and out, every other word-its so embarrassing-I can't do a phone interview with that. My son has called me 5 times in a row and phone will answer then drop, Verizon head office said he found no…
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Verizon Trade In lost by UPS
I am desperate for help. I mailed a phone back to Verizon on 6/28 and it was never received. I have tracking info. Verizon has now charged me $500 and I cannot get anyone to help me. UPS says I can’t file a claim because Verizon initiated the label and Verizon says they can’t do anything until it shows as lost. I’ve talked…
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Fraud
I was contacted by Jose in the Fraud dept who told me that 2 phones were charged to our account and was being sent to California ( where we do not live). He said they were able to change it to the correct address and it was being shipped to my husband's business. When received , notify him and he would send me a return…
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Done arbitration and still waiting for my refund of over $600
I had $763.53 taken out of my bank account for a phone i traded in that the warehouse didn’t log in so they charged me. I have the tracking number and they acknowledged they had it and said they would refund my money to my bank account and that was two weeks ago. I’ve spent hours over 8 phone calls being lied to over and…
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Customer service
Why is it, when I have a problem with Verizon I have to talk to someone overseas? If I’m in the United States I should be talking to a representative from the United States. I’ve had problems with representatives from overseas change my account without my permission, hang up on my because it was minutes from their quitting…
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Verizon unlocked phone, extremely poor reception in EU
Hi everybody, My main phone died on me so i had to resort to a backup that i just had laying around, since i had to unexpectedly leave for the EU, it's an older phone: S20 Ultra and i'm using it with a local carrier SIM, carrier name is Orange i believe, this is where the nightmare starts because Jesus all mighty it has…
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EXCELLENT CUSTOMER SERVICE!
I had an awesome experience with a representative at the South Plainfield, NJ location. Andres B finally was able to resolve an issue with dropped calls I was having with a line on my account. He came up with solutions for my issue that were not previously explored by other employees. This tells me his knowledge of…
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Customer representative
I had an appointment today at 4p.m in the Hartsdale NY location. I am appalled by the way the customer representative Joseph spoke to me as I went in to upgrade a phone on my line. As a professional myself, I was quite upset to see how this representative spoke to me as I inquire about the service connection in the area. I…
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Poor/No Coverage In Parts of My Established Neighborhood
I have tried multiple times to address the lack of coverage in a portion of my neighborhood. After days of repeating my issue to the new person assigned, my complaint gets moved up a tier, gets a new incident # and then just goes away. I moved into a new tract 7 years ago. Coverage was just ok until a 5G cell site went up…
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Cell Service
We have been having poor service at home. I have spent hours on phone calls and chat with Verizon representatives. Three times we were promised a LTE Network Extender. It shows up on the website but never gets shipped. When did Verizon become the worst at customer service? Has anyone had any experience switching to…
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Is anyone else having trouble with the chat feature?
I was in the middle of a chat with a representative then it just disappeared.
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Bought new phone after rejoining verizon, now i have no service. Esim problems???
I just rejoined the Verizon network from T Mobile because I had service issues with them. I bought a new Galaxy s24 at a verizon store and the associate helped me get it up and running and did the setup. Before sending me on my way she said it might take a few min to get service. And she said to look into the esim option…
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'Upgraded' Network
Has anyone else experienced worse coverage/service since Verizon 'upgraded' their networks? My family has 2 phones and a tablet, and none of the devices get service now. I would be switching to a different servicer if I didn't have device payments. I pay nearly $300 a month and can't even use my devices.
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New line doesn’t show up on account and new phone doesn’t activate
I purchased a new phone and added a mobile line to my Verizon account which was only home internet previously. Picked up new phone yesterday and they were supposedly porting my number over from Xfinity. When I check my account, the mobile new line nor the new iPhone 15 Pro show up under devices, but it gives me a message…
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current minutes detailed useage
I cannot find my current useage, with my minutes details
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Why do new customers get more data than existing customers
I have Verizon Prepaid and am wondering why new customers get more data than existing customers. I currently get 5gb each month while new customers get 15gb a month for the same start out price.
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Prepay credit.
I have a prepay phone and I have a $500 credit. I have tried to have the credit applied to my bill but the Verizon representative keeps telling me they can’t apply it to my bill because in their notes it doesn’t say what the credit is for. Can I get this credit returned to me if it’s not going to be applied towards my…
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Verizon service
Deadwood, SD......We receive 3.5 million visitors a year......The cell service is almost non-existent. We are 13 miles from the Sturgis Rally and have a 800 vintage car show next week....but no matter the summer week day or weekend, you can't hardly call out, texting a picture is almost impossible. This has been going on…
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Actiontec GT784WNV add second subnet
I have an Actiontec GT784WNV which I have been using for decades, minimal problems. I am trying to setup OpenVPN (which I have on my NAS), but I need to create a new subnet for the VPN connections. My current private LAN is 192.168.*.* but I need to add another private LAN (subnet) as 10.*.*.*. I have gone through all of…
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Spam calls
So I have come across many threads of this same topic. Verizon seems to not let anyone reply anymore... probably because they're sick of saying the same party line over and over again. Here's how I know they're selling my information: I get spam calls to MY phone number with my PARTNER'S name. He's the main account holder…
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Customer service representatives
I just wanted to say that I am not happy for the way I have been treated by customer representatives on the phone for a whole month now I have been lied to so many times by so many people working there every time I called in and they never fixed my problem on top of that so rude to me and never offered anything for the…
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Horrible customer service
I just wanted to say that I am not happy for the way I have been treated by customer representatives on the phone for a whole month now I have been lied to so many times by so many people working there every time I called in and they never fixed my problem on top of that so rude to me and never offered anything for the…
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Lost loyalty discount, Verizon could care less
Last month I signed up for the military discount because it said $25 off 2 lines. I read the terms and conditions and it stated nothing about making my bill higher or that I could not combine. Upon receiving my first bill I noticed it was $15 higher because I previously held the loyalty discount of $40/2 lines. I…
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failure to issue credits
Hello, I am a new customer and my first autodraft was scheduled for today. When I reviewed my first bill, I saw several discrepabcies and called Verizon. I spoke with Haley on 8/6/24 at 12:45 pm, spent over 40 minutes on the phone (I do normally get paid for my time) and was assured that credits will be issued and…
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Coverage
I live in Cleveland Heights, Ohio. The signal is awful. Two bars at home, which goes to no bars when I walk a few blocks from my home. Can this be addressed? I am very close to switching carrier.
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How do I leave a review?
I am in the same boat KloheW. After I went through the entire process on their website, I am now told that I cannot get the promotion. Well, they tell me that it wasn't available, but somehow let me do everything on their website like it was. On top of that, I spoke to multiple agents about it and they assured me that I…
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Announcment 24
When I try to call someone I get Announcement 24, but I don't have verizion (I have xfinity) Does this mean I've been blocked?