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SOS mode
Have two phones, both iphone 14. One is stuck in SOS mode and the other isn't. They're sitting right next to each other. Called the local office and got some story about 'temporary outages.' This is just unacceptable. I use this phone for business and can't get calls or texts unless I hop in the car and drive around town.…
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Poor signal
I have poor signal all through our dfw and I pay almost 200 plus for two lines I think it's time to find another company
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Someone is using my email
I am getting regular emails for someone’s account, orders and bills - I am not a Verizon user and want this to stop. I have tried unsubscribing and clicking on email preferences but it takes me to a page that says “ We're sorry. We are unable to process your request at this time.”
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Can you select particular spectrums?
This is something I've been curious about for a little while now. Is there a way to check that certain spectra are enabled on your device or to switch the preferred spectrum? I'm not talking about band selection for either LTE or 5G, but specific frequencies within either LTE or 5G. An analogy would be like saying LTE is…
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Poor signal in Wilton, ct
Vzw network in Wilton, ct is very poor, phones cannot make calls or access any data in some areas. Seems to be getting worse recently
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Network extender - missing "Edit" link to change Access Type
Summary: I cannot change my extender Access Type to Hybrid or Closed . The "Edit" link is missing in the device's management page. Details: Installed network extender, brand new from Verizon. It registered and I tested it with #48. I would like to change to Closed access and add / register only my phones. The "Edit" link…
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Re-activating a closed account
My husband started a plan with Verizon 3 years ago, and then went to jail for 2 years and his account was eventually closed and put on his credit report with the amount he owes on his phone. I am wondering if we want to get serviced with Verizon, could we start back making those payments monthly for him to have a…
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Can't make a call without adding them to my contacts
All of the sudden, I can't make calls or hear voices messages and read texts without adding the person to my contacts. Any ideas?
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Use GSM network when CDMA is not available
We will be traveling to an area in our home state that Verizon does not offer service. AT&T offers GSM in that area. Is it possible to set something on the phone (i.e. roaming) or on the network via the account to allow an iPhone 12 or higher to have service through the GSM towers?
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Poor Signal Strength and No Service in 92106. San Diego, CA
The reception on my Iphone has been very poor today. For the seven years I've had this phone its always shown 4 bars. Today its been dropping to two, or one, and at times no service. I have two phones on Verizon--two different Verizon accounts--and both are acting the same way. No outages are reported. Verizon service over…
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Phone being transferred
I took my phone & watch off my ex boyfriends account & now he is saying that the phone & watch is owed on in his account. Can someone help
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Coverage has gotten worse 30329/30306
I was away for a couple weeks and came back to 1 (short) bar of coverage at both work (Emory campus, 30329) and home (near Sage Hill shopping center, 30306). I get one little bar, but it is so weak that I can't receive text messages. Every site I need to log into that sends a text with a code, I have to walk around outside…
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Service in Frisco, Tx
Why is Verizon's internet connection so bad in Frisco, Texas? I switched to verizon and moved to Frisco shortly after now I can't watch a video or make a facetime call without having connectivity issues. I am paying for the highest-level phone plan and I can't get the value out of it
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How to submit a complaint against a technical support agent?
I need to submit a formal complaint against a tech support agent. I was on the phone with her for 2 hours and she basically tried to impersonate someone else when I asked her to transfer me to either her supervisor or a higher level tech support agent because her instructions pretty much bricked my phone. When I confronted…
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If family locator says within .33 mile radius how accurate is that?
My family locator is stating child’s phone is within a .33 mile radius. How accurate is that radius?
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Financing Lowered for no reason
Me and the primary on the account went to upgrade our phones. We had the notification saying we had an upgrade available not even a week prior and we just thought it might be nice to have new phones. We went in set up our new phones just to get told our limit lowered and we were unable to do so. We never missed a payment…
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Hours of No Service
I got home from the gym and I have ALWAYS had service at my house. My husband, his friends and I are outside and they’re working on a truck.. None of us have service. Where we SHOULD have bars.. It says SOS. That was 8PM. It’s almost 11:30PM now. My best friends mom has tried calling me 20 times and none have gone through…
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Ticket status
Got my ticket yesterday and need to see the status. Ticket number is *****
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Verizon wireless and Fios
First of all shame on whomever did in charge of Boston or Braintree vericon . We have been customers for 29 years and no we can’t to auto pay they cheesy salesman at Braintree vericon wireless sold my 18 year old daughter a hotspot and she doesn’tevne need but they won’t take it back . She thought it was free. They are…
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My usage doesn't show on verizonwireless.com. Why?
I am having the same issue
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Billing
I have tried for a week via chat, calling customer service, just to get a simple answer of why my bill increased. I’ve gotten 3 separate answers by 3 different people. Each promising to get back to me, and never do. I’ve been a customer (retired employee as well) for 25 years, and not one person can help me. They each just…
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Anticipation of Network congestion for large outdoor event
Looking for feedback or suggestions as a non-profit arts administrator in preparation of an upcoming free event for 2,000+ people. Last year the same concert overloaded the network and the audience was unable to access the digital program. We confirmed it was a network issue and not tied to our website. What is the best…
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Fraud dept
I’ve been with Verizon for 11 years, have 5 lines and pay my bill faithfully. I tried to upgrade my daughter’s phone because it is broken, and they told me that my account has a “fraud” alert and my account is frozen. They won’t tell me why or how to resolve it. My credit is excellent and my Experian credit checker shows…
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My number is being used
Hi I'm new to the community and I've been having a really hard time trying to figure out a solution to my problem. I've discovered that someone has commandeered my phone number and is activly using it. I've had my own number call me. Also, it seems that whoever has done this is also scanning my phone calls. Primarily not…
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My cellular data not working
I switched to Verizon last November 2023. Since then cellular data is not working on my phone. We tried their troubleshooting service and it was complete waste of time. Worst was when we lost the power and then we realized that we can’t send text with Verizon during power outage. Though we changed settings in all possible…
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How do I get it to work MiFi® 4510L
How do I get internet service on my MiFi 4510L I have SIM card everything I just can't get it to connect hotspot
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Unauthorized transaction on my account
My mother and my step father have been on my Verizon plan for 10 years. A year ago I found out my mom relapsed on drugs , but due to the device balances owed on her and my step dad’s phones I couldn’t afford to kick them off. I called Verizon and made sure we had an account PIN set and that neither my mom or step dad were…
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Network Extender - You are not on network extender coverage
I'm on my 3rd extender. First two would not activate. After getting the third, I called Verizon to activate the mac id and was able to active the extender, however, now that the device is active I cannot connect to it. Please help.
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45 Miles From Closest Verizon Tower in Little Elm TX in 2024?
Question: It is currently 3/29/2024. What is Verizon doing to improve service in Little Elm TX and is there a schedule? What is the Verizon owned tower deployment plan for Little Elm and Denton TX, or is Verizon planning on leasing dark fiber to temp towers, or leasing space on existing towers in the area.? Some Context &…
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Phone was disconnected for suspected fraud?!
Customer service is a joke. Bought a new phone and line for a new business. The business wasn't up and running yet, so I didn't use the phone for about 2 weeks. Verizon suspected fraud and disconnected it. I paid over 800$ to reconnect and paid the phone off. I was assured the line would be reactivated. After talking to…