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Took my 2 hours to cancel my service
Cancellation of service proved to be a frustrating ordeal. Despite an hour of scouring the app, cancellation required a call, which was met with unresponsive customer service. This experience, especially concerning the Gizmo watches for my boys, ensures I won't be considering Verizon in the future.
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Poor Verizon Customer Service
I scheduled payment to be taken out of my checking by Verizon; I discovered the very day Verizon was to process my payment.....I get this message via text messages: Verizon Msg: Your $xxx.xx payment scheduled for 05/16/2024 has been canceled since a payment was already made. For balance, dial # I thought I had forgotten…
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Service and billing
Not only have this company pretty much robbed me but I’ve been with them for 6+ years! First problem that was never resolved is a phone plan being canceled and 8 months later I received a letter in the mail owing them $2000! Contacted Verizon and was told “your plan was never canceled you quit paying” after having a…
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Correspondence Team Request
How long does it take for the Verizon Correspondence Team to get back to me. After numerous calls and discussions with several agents, they advised me to reach out to the Verizon Correspondence team by sending a letter. However, it's been a month since I raised the issue and 2 weeks since I sent the letter, and I'm yet to…
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When Verizon users are calling my business phone number sometime they get
Hello, when some Verizon callers are calling my business they get "Welcome to Verizon Wireless, the number you have dialed has been changed, disconnected, or is no longer in service. Please check the number and dial again". Our phone number is active and the same Verizon users can try and get through 2 times, and calls a…
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New activation from new Verizon phone won’t transfer my old number
I have been trying for 2 days straight to get my new Verizon phone set up with my old carriers phone number. I have been transferred to at least 20 Verizon online “agents” and no one can help! I’m so frustrated with this whole thing and all I want is to talk to a ACTUAL human that can help me!! This online chathelp is…
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Serious billing issue
I have been being billed since 2019 for a Disney plus on my verizon bill and as of today I am still being billed. I havbeen calling for months upon months upon month. Still no resolution no one at verizon cares. I am to the point of filing a police report as they acknowledge that they shouldn't be charging me yet every…
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Lakewood Co
When will verizon improve the service in Lakewood Co? So far its been two years of on and off phone calls with support and nothing has been improved. I can only make phone calls and send texts using wifi. Verizon service is practically non existent.
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Retailers in Carlsbad/Oceanside & Fallbrook
I have facts and intend to contact the CA State Attorney’s Office, FTC and FCC if this is not resolved by end of the business day this Friday. I went to a store to find out why for close to a year Verizon Cloud Storage was added to my account when I handed my iPhone 14pro max 1 terabyte to the manager(Mike/Michael) at a…
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TP-Link Deco AX3000 WiFi 6 Mesh System(Deco 55
I currently have Verizon Fios 300 internet. My router/moden is the G1100 and one WiFi extender. I’m thinking of getting WiFi mesh system The tp link mesh deco 55 ax3000 WiFi 6. Does anyone know if I will need a moden to do this?. I only have internet from Verizon Fios . I stream Tv so verizon boxes everything is thru the…
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Verizon
Verizon stole $654 out of my account claiming it was authorized autopay which it was not!! My autopay was not to start until April 27th!! Plus I had a payment setup for April 13th!! They took the payment March 29th which makes no sense whatsoever but how convenient for them when you pause autopay or change anything for it…
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eSIM activation
I switched from T-mobile to Verizon and did the bring your own device. I have an iPhone 14 and am trying to port in my number. Is says it has been completed when I check the status. But I can’t seem to get my eSIM activated. I was printed and hit “activate” and it looked like it was going to work but nothing. Now the…
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Held by Verizon
I have had the worst customer service four months on end! A representative actually sent my watch number over to another account accidentally, and their resolve was for me to pay for an extra watch so I could have my watch while they fixed it! I was told they would credit my account for the additional watch line… Never…
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Blocking numbers in app doesn't show up on web
I blocked the standard 5 numbers in the My Verizon app. When I log into the website, I notice that the numbers don't show up in the blocks section. I only see them in the phone. In addition, I no longer see a way to enter a memo related to the number (in the app or on the web) and neither is showing the expiration date of…
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Reception in Dobbs Ferry, NY is Terrible
The reception all over Dobbs Ferry, NY is terrible. I rarely get more than 2 bars and usually only have one. Some places have no service at all. Who can I speak to about this?
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cant link to my account on app
I opened a new mobile phone number, but I can't activate it on the APP and link the account. As a result, I can't set up automatic payment. Does anyone know what to do?
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Terrible East Amhest, NY coverage
My family and I (total 5) have been having the same problem since signing up for the “superior” service about a year ago. We literally cannot take a walk in the neighborhood and expect to receive and make calls reliably. Nothing has improved. Such a shame. I will be going into a store to look into options of cancelling our…
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Caller ID not correct for company phones
Our company uses Nextiva VoiP and when we call out to Verizon cell phones (like my personal one), the caller ID that has been provided by Nextiva to the National database does not appear. Does anyone have any suggestions on the best way to find someone at Verizon that I can contact who understands the issue to try to get…
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"Late" payments when paying by check
Twice in late 2023 Verizon has issued a "late" payment text to me. The first time I went in within a day or two and made the payment online only to have Verizon cash my check either the next day or the following. This past December I was again issued a late payment notice and based on the previous experience I hesitated to…
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I accidentally changed my phone number
Hello, I accidentally changed my phone number of the wrong line and looking for assistance to restore my old number.
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Sales associate
We traded in our old iphones & an iWatch for upgrade. We told the associate we wanted to pay for the phones up front instead of pay monthly. He calculated the amount & gave us the total. Asked if we wanted separate line for the iWatch which we declined. After paying over $500, I get my bill & we are being charged monthly…
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What is the capacity of email-to-sms gateway?
I am doing a project for a club that would like to implement email-to-sms messaging to send text messages at medium-volume to our members. I was wondering what could I expect the volume of messages that I send through a email-to-text gateway to be before I would see issues with deliverability? For example, would I expect 5…
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CUSTOMER SERVICE AGENT
I just wanted to file a complaint, I was on the phone with one of your customer service agent and she left me on hold for 10 minutes but I was on the phone with her for an hour with my issue not being resolved and She didn’t even get back on the phone instead a guy answered the phone and was able to help me with getting a…
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Billing Complaint
We were in the Caribbean and did not want Verizon's Travel Pass assistance/charge with calls as going to use the wifi from the resort exclusively (and we never made a call off the resort). What we didn't know what that Verizon automatically assumes you want to pay the $10 per day for their international services whether…
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Only 1 bar
Hey Verizon, I hope it’s have been long time with you but recently in my house only one bar service and the sound when I’m done calling is a drop and interrupt so and the quality of the call dropped. I have to go all the way from my house to make a call, I tried to call customer service. I try everything and nothing gets…
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SOS
My phone keeps going into SOS mode. I have called Verizon twice over the issue. What is going on? I have been with Verizon over 15 years, I am about to switch carriers if this persists.
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No Cell Service During Power Outage
Hello, Today (April 30, 2024) the power in my area went out a couple of times. And during those outage times the cell service in my area also went down. I reset my 5G a few times but still nothing went through. I thought at least I would be able to make calls even if internet went down but I couldn’t even do that. Is this…
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Formal complaint to corporate
I have had a bill that has been excessive for some time. Every time I go into a Verizon store I get the same answer. “You have the best plan for your usage”. Doing research I don’t believe this is true what so ever. We pay $62 a month per line for 5 lines. Myself, my wife and 3 minors. Our plan is the “Get More” plan which…
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Refund
I’m writing in regards to a problem I’m having with your company. I had placed an order on Saturday April 13,2024 for 2 iPhone 13 Pro maxs and 2 Samsung S21 FEs, the email stated the phones would be here on Tuesday April 16th.(Never included a tracking number)The phones never arrived, so on Wednesday April 17th I called…
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Verizon won’t honor offer agent made
Agent made an offer to upgrade to new phones without changing our old plan. We wanted to look at the phones in person to decide what model we wanted. When we rejoined chat like an hour later, the new agent wouldn’t honor the offer. Went into the Verizon store after an hour and a half on the phone with agents and the sales…