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Old copper cable hanging too low
Hello - A couple of years ago I reported that in front of my house, the old copper phone cable has lost a few metal hangers and is hanging down between poles in a couple of loops. Since then, pieces of the black plastic that sat on top of the cable have come down. I feel it is an emerging hazard and is quite unsightly. Can…
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No Service in a Denver Suburb for years, can this be improved?
In the city of Centennial/Littleton, 80121, suburb of Denver CO, there is literally zero Verizon service in a large residential and shopping area. Its been this way for years and the city councils around here all suggest to residents to switch to ATT. Is there anyway Verizon can upgrade/add service to this area? Its a…
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AT&T problem
I am using this forum to ask for help that AT&T is modifying my phone by deleting apps and taking away functionality and letting a gang member by Alejo Cortez use them. One example is the satellite phone functionality. It used to be under Emergency SOS. I checked today and it was missing. I just checked again and it was…
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I can't access my home internet management services.
We encountered an error while processing your Internet Status request. Router details are not available at this time. Please try again later. I've been getting this same error message for over a week. Whenever I try to access the home internet management page (https://www.verizon.com/consumer/myverizon/web/internet), it…
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AutoPay and Discount not Applying
I am posting on here because I have already tried calling 3 times and chatting on web with an agent. Each time they have all assured me that my issue had been fixed. I have my bank account connected, autopay on, and paperless billing on, yet every month my bill comes out without the discount. I have escalated this as high…
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Synchonicity Bank not kind to Verizon customers
So I thought the Verizon Visa Card might be a nice thing to have. I have a high credit score so I applied, and was rejected because I had frozen my credit reports at the credit agencies. (my bad). I called, and they said "no problem, unfreeze them, call us, and we'll re-process". So I did (took some time as things had…
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Verizon business customer service
The Verizon business customer service has went downhill drastically. it takes some time to get through and when you do, it is always a foreign person that I have a hard time understanding I called three days in a row to try and get a problem solved and was put on hold plus or -1/2 an hour each time without any resolution.…
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Local store experience
@vzw_customer_support I would like to speak with someone from the leadership team and file a formal complaint for what was the most horrible customer service experience I have ever had. I am at the point that I want to cancel my service completely and go to AT&T or T-Mobile. The location is located at 52 East 8th Street,…
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Cruise package
I purchased a Cruise package for my phone. Should I still put my phone in airplane mode ?
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Verizon Customer Service
Verizon commercials are a joke, the same as Verizon customer service. I have been a customer for almost 30 years. Never changed my service, flip flopped or paid late, NEVER! I would say it's absolute loyalty to a fault. Called customer service Friday for a signal booster because I am moving to an area with poor coverage.…
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Someone is using my email
I've experienced the exact same situation discussed in this thread, and I find it quite annoying. https://community.verizon.com/t5/Other-Network-Discussions/Someone-is-using-my-email/td-p/1758074 I was not surprised to receive an error message when I clicked the link that says, "If you think this email was sent in error or…
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Can I use my Xiaomi in the US?
Hello community, I am in the need of your knowledge. I am travelling to the US with my Xiaomi Redmi Note 9 Prime and I red that I can have problems to connect due the ban. Is that true? If true, will I be able to connect at all? Thanks for your time and cooperation Juli.
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Cell coverage
My cell coverage has been out all weekend. My phone has been an SOS mode. so I thought something was wrong with my phone’s SIM card, but I found out that Verizon has been having problems in my area with their cell tower service. It would be nice if they sent out an email to let people know that. After 4 days of no cell…
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Outsourced customer service lies to you
I am truly convinced the overseas customer service reps lie to you in order for you to give them a good rating,. I called Verizon CS on May 15 and asked if I transferred my boyfriends phone line from his parents Verizon account to my account, would that qualify as. a mew line and he’d get the promotion of a new iPhone 16.…
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Email to Text Spam Block Feature in MyVerizon
Hi there @vzw_customer_support, How does a customer manage the spam block feature for emails as it is no longer an option in MyVerizon? The reason that I ask that is when conducting a search on Verizon.com (https://www.verizon.com/onesearch/search?q=Block%20Emails&ES=shop&src=wireless) about blocking emails it contains…
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Request of all call logs from Nov 1st 2024 to March 30th 2025
* Need all call logs from Nov 1st 2024 to march 30th 2025.
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Cell signal Sebastian FL
Very poor cell signal in Sebastian FL, around river, on mainland across from inlet. How can we get improvement?
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Coverage
I am in My plan, is Alaska covered in the plan and I do not need to add any travel pass or cruise?
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Issues with coverage
Concerns about coverage and support To Whom it May Concern, I am writing to report repeated and ongoing issues with coverage, both mobile and data, and to complain about the support I received most recently when attempting to report it. The issue of coverage outage in my neighborhood area is not new. I personally have…
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Can't use eSIM from alternate carrier on Verizon phone
I am testing AT&T connectivity at my home. I went to AT&T and had them install an eSIM on my Samsung Galaxy S21 Ultra. Then I took that device home and deactivated my Verizon SIM. This made the AT&T SIM primary. When I make a call, I get the message "Welcome to Verizon Wireless. This call cannot be completed because there…
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How to set up personal hotspot on iPhone 13
Yes I have a hotspot in my plan. Yes I reseted networking settings. Yes I turned off my phone. And yes I tried to troubleshooted but after I push this button the page just loading in loop Every time I see the button “Set up my personal hotspot” and after: “set up personal hotspot. To enable personal hotspot on this…
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Coverage in East Amherst, NY
The coverage in East Amherst, NY has declined dramatically recently. I cannot call my husband without the call not going through, the call dropping every 30 seconds, or us being 'connected' but not being able to hear the other person. I am paying for a cell phone that I literally cannot use. When is Verizon going to fix…
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Online agents
2 hours waisted on chat with an agent name Susan and another one Emely. I have never in my 30 years wrote a bad review but man I was literally in tears after the bad service it was provided. First of all 2 hours!? I wanted to buy a new phone and add a line I am an existing customer already Agent would ask me a question…
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Coverage and service
Verizon's coverage has gotten horrible in our area and everyone is switching to T-Mobile. I prefer not to change, is there anything you can do to make the coverage better?! It was great at one time, the last year or so has been terrible.
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Data service
Data service is slow and very spotty. It use to never be like this. Seems like the past couple years they have gotten worse… time to go to T-Mobile… and I’ve been a customer for the past 25years.
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Phone only works on wifi
I've been on Verizon for a few months ans suddenly my phone only works when connected to wifi. I pay $187 a month for a phone that doesn't work if I leave the house. RIDICULOUS. Of course nothings wrong and it's just "no coverage" Should have never left Sprint.
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Using 3 Way calling as call transfer
I am wonder ing about using 3 way calling as a call transfer. We have two mobile phones on our plan, and many times I get a call that is really for the other person. If I add on the other person, can I disconnect and leave them talking? Reliably? The precise scenario is: * outside caller calls VZW number. * I answer * I…
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Dead zone area
In east haven ct area there alot of dead zones losing cell services or data connection any help to increase signal
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Switch-in issue
The only reason why I switch was for the promotion from leaving my carrier for Verizon. That i would receive the free phones. This is my second month my second bill. And I am now just wondering why I am paying for these devices. And made me turn in my old devices. If this was going to be the case I could have turned in my…
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Area Code 29455
Greetings Fellow Community Members, Over the last 6-years there has been a population explosion on Johns Island, SC. (Zip Code 29455). There appears to be a direct correlation between the growth in population and the reduction in the strength of the cell signal most of us are receiving. It is now at the point during peak…