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How do I schedule a technician to come set up a set-top box?
My grandmother's main set-top box is not working and she's unable to fix it using instructions over the phone (she's 92). According to her, the lights are flashing red and green. She has already tried unplugging everything (including the Fios One router) and plugging them back in after waiting 5 minutes. I help manage her…
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Add all the season episodes of The Chi on demand
I've been a customer for over 8yrs. I have both HBO & Showtime. Can you please add Showtimes The Chi season 8 all episodes to On Demand. I do not wish to buy Paramount plus. The episodes use to air early on Fridays now since partnering up with Paramount. We Showtime customers have to wait til Sunday to watch it, and not…
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Cable dvr boxes
does Verizon rent dvr boxes?
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Fios TV+ Box Buffering
I just installed TV Boxes. They have been buffering a lot. I’m now getting this,”vms is not available plyb_122”. My internet download speed on the Fios tv plus box is just under 300mbps. So not sure why I’m having issues. I know verizon has these Stream TV MoCA Ethernet Adapters. Do these improve things? Also I don’t think…
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Fios TV+ starts at Android TV
I have 2 Fios TV+ boxes connected via dedicated TV wifi network. There is a CR1000B router and VMS4100ATV media server connected by coax. All connections are "normal" as specified by Verizon. One TV+ box works perfectly. The other often powers on to the home screen and then the TV says "no signal". The box cycles through…
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Can't log into HBO Max on my device.
With my plan I'm supposed to have HBO Max but every time I try to log in it says We're sorry.... We are not able to process your request. To continue, please select one of the following options And none of the options do anything.
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Error Code VOD_309
I have been getting error code VOD_309 when trying to rent or purchase an on-demand movie. I spent 4 hours with Verison FIOS support in May and they swore up and down they fixed it. They didn't. The chat bots are now useless, I can't get to a live person to get this resolved. When I talked to live people in May, all they…
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I installed an extender to a cox cable connection and ue=sed a splitter - extender works, and TV mos
I installed an extender to a cox cable connection and ue=sed a splitter - extender works, and TV mostly, but some channels no longer come in, but do on other boxes
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Tech Support
how does one reach tech support.
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Change channels in my t
Change channels on tv
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QAMless boxes stop working after about 2 weeks without the Verizon router
Both boxes work fine for about two weeks but then stop with error message eum_BTP_999_title. I would then have to factory reset one of the boxes and they will start working again for another two weeks. Ubiquiti router, black ethernet moka adapter for the boxes and no coax. Never connected the boxes to Wi-Fi; only…
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Is My Tivo Just a Brick Now?
Hello, I just moved with my Tivo Edge in tow to a house that already has Fios Internet. I added Fios TV+ to the account and to my shock, I was told that Verizon is no longer offering Cable Cards which essentially means I can't use my Tivo . This is a major disappointment since I find Tivo to be a better system than even…
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Series rexording
I have a new Fios stb with a voice remote. Some of the options for recording do not give the option to record the series even though I know these programs are on the same time every week. I either record from the guide for future shows or when I am watching a program
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Getting a Fios splitter
how can I order a new Verizon Fios splitter
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VMS & Service Sketchy
I have tried troubleshooting with my FIOS TV service, had a technician out and my service is still out.
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Are Others Experiencing Severe Audio Issues On Certain Fios Channels Such As 603 MSNow?
Since January there have been persistent audio issues/drops/freezes on certain channels. Most prominent on MSNow 603 especially in the morning and afternoon. Other broadcasts are affected as well. I was just watching the REELZ channel 692 and the specific program was essentially unwatchable with audio and video glitches…
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How Long Does It Take For Channel Names to Appear In The Guide On A New Fios One Box
I had a technician replace my Fios One dvr box (4100) this morning. Everything seems to be working fine but in the guide the channel names, CNN, HBO, etc., are not appearing next to the channel numbers. Only a generic square with “TV” in the center. Do the names appear after a length of time or is there something I need to…
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My Verizon tv not working
to who it my concern my name is James a very good customer . I tried for 2 hours to get help with Fios tv not working I was disconnected 2 times the AI is useless I was on hold for 45 minutes no one picked up . I still have no tv and I would like to know what I have to do to get rid of Fios because this is the second time…
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Why has Bravo been unwatchable for days?
Bravo has been pixelated and stuttering since last week but Verizon hasn't done anything. It is literally unwatchable now. I have to go to my friend's apartment to watch Bravo because she has Spectrum and doesn't have any issues. When is Verizon going to fix this???
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Access to youtube
Hi, I noticed some unexpected behavior. I set up a PIN to restrict access to YouTube on Verizon Fios tv device, but my kids can still bypass it. They open YouTube, press the voice command button (in the middle of the remote), say the name of a YouTube channel, and the system opens it without asking for the PIN. Is this a…
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is there the traditional guide on Fios tv after change to CR 1000A
Several months ago was told my G1100 was obsolete. Sales said I also needed an ONT upgrade as my ONT set up was from 20 years ago. Tech came yesterday & told me that I would lose the traditional guide. New guide would only give me channel # and then just say tv, not the network. I.E. ABC, CBS, CNN. I'm sorry, I think that…
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Digital channel strength is low ERROR
I have ONCE AGAIN received the error "Digital channel strength is low" on a TV in a spare bedroom. This has happened before. I called the support line when this happened the first time and they did not know how to help. They had to contact supervisor and said they would call back…they never did. I fixed it on my own by…
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Using Apple TV on Fios TV +
Anyone using an Apple TV box on Fios TV + ? Been on Fios TV+ for several months using the Verizon streaming box…I have several and two are connected via Ethernet and one is connected via WiFi and as much as I’m trying to like this system at times it just completely fails me. Turn on tv and get the 3 rolling dots for 30…
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Movies Anywhere
I Am Having Trouble Connecting Verizon Fios to Movies Anywhere Can you Help Me
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Trouble Authenticating
having trouble logging into certain apps with Fios Provider login. Says page is unavailable … also say something about VPN which i am not using
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Trying to get Fios TV 2.0. Steady blue light on VMS. VMS not recognized or connected. Tenicians work
want Fios TV 2.0. Steady blue light on VMS. FIOS TV 2.0 and VMS not able to connect.
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Fios TV+ and 3rd-Party Control Systems
Why are Fios TV+ IR adapters not readily available to custom integrators? The current rollout of Fios TV+ upgrade "self install" packages end up leaving some homeowners with broken control systems. Those calls don't go to Verizon, they go to the integration companies who maintain larger AV system installations with…
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My Fios Remote Control Overrides my Samsung Smart TV Remote
I have: Fios (HDMI-2) remote for TV, which includes Netflix, HBO Firestick (HDMI-3) remote for Prime/Netflix/HBO Samsung Smart TV remote - use to be able to switch between HDMI inputs, and Mirroring with my laptop, but now is "disabled"? How to I reactivate my Samsung Smart TV remote to switch between HDMI inputs and the…
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New FIOS TV+ media server Error PLBY_139
We just installed a new FIOS TV+ media server and we receive error code PLYB_139. Thoughts please. Thanks!
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STB will not connect to TV SSID
I personalized my Wi-Fi SSID. Since doing so, my set-top box will no longer connect to the automatically/default created (SSID)-TV network. I have already tried the following troubleshooting steps: I performed a cold reset/restore on the set-top box. I performed a hard reset/factory restore on the Verizon router. After…