Mobile Plans (Archive)
LTE network extender setup error code 5A
MMS not sending or receiving
My MMS messages keep failing to send or come in, it's very frustrating. The fix is to call Verizon and have them restart the service. This happens ~10 times a month, it's really annoying. I was sent a new SIM card which I was told would resolve the issue. It hasn't. Can someone please fix this issue for good? It seems like…
Can I Use My Device In St Thomas And St John?
Some clarifications on using our Verizon phones on St Thomas and St John. Do we need to do anything to our phones before we go, add an international plan or change any settings? It looks like voice call are billed at $1.79 per minute. Am I correct that there is no additional charge for texting or data, it will just come…
Verizon's International Travel Pass
I hope this helps others that travel internationally for work and rely heavily on their phone data. I work as a freelance photographer/videographer in countries all over the world and have to upload and download photos and videos for stories. Many times, I'm working in disaster zones with no hotel or wifi around, and…
New Unlimited Plus Plan Removes Discounts
I currently have 4 lines with verizon. My main line (account owner) is running the 5G Play More plan which has a "base" price of $45 a month. Two of my other plans have the NEW Unlimited Plus ($45/month), and one of them has the Unlimited Welcome ($30/month) My total monthly bill after veteran and mobile+home discounts is…
FREE Phones for NEW customers, but not for long term customers.
Hello, Community. Hoping to get some thoughts on the following. I have been with Verizon for 18 years. In that time, we have only upgraded our phones four times. (Learning that this may not be what Verizon would like for us to do. Other than loyally paying my bill each month for 18 years, I don't seem to be a "revenue…
Customer Service
Ok so I've been trying to do a plan change, an upgrade, a more expensive plan. I have 2 lines both on welcome unlimited and want to change to play more and get more plans. Well there have been multiple different issues, and still there is something that is keeping me from changing plans I've been trying to do this for the…
trouble connecting my Blink Security cameras to our new internet?
We recently switched over to Verizon for our home internet. I was able to connect all devices except our Blink Security Cameras. Is there a way to increase the bandwidth other than disconnecting devices?
WiFi Calling SOS Message
Hello, I live in an area that does not get Verizon service. I am connected to WiFi and I have enabled WiFi calling. However, the majority of the time, there is an SOS message in the top right corner of the screen. When this SOS icon is present, I cannot make or receive calls. I Is there an easy solution to this? Thank you…
Slow hotspot and data
every so often my normally amazing connectivity just slows to a crawl Same device, same locations. A few months ago I wahs told they were throttling me because my bill was due soon, which is kind of messed btw, cause I always pay it. But it's been really bad for like 2weeks. I pay for the most expensive plan.
Disabling Trusted Contacts within Smart Family
I see there are older threads about disabling Trusted Contacts but I do not see where anything states it is something that can be done. Is this a feature that can be turned off? The Trusted Contacts feature does not allow a contact to be added that only has an email address (such as an Ipad for iMessage) or allow a child…
upgrading to hulu ad-free how to
Took me about 5 tries but I finally got the disney bundle with hulu no ads billing correctly. Here's how, finally got it working (I do believe I did this about 3 times previously but I called hulu for the 2nd time for a refund of the overcharge and she cancelled my whole sub on her end maybe in order to give me the…
Invalid Address. Please verify and update your address on the account. trying to switch to a prepaid plan.
I am trying to switch to a prepaid plan, $30 a month on autopsy. but this message keeps showing up: "Invalid Address. Please verify and update your address on the account." my address is fine, is valid. anyone can help me with this? I did not have any issues upgrading to a more expensive plan in the past.
Phone compatibility for international travel
I just purchased an iPhone SE (3rd generation). When I go to my Verizon account and launch the Trip Planner, it tells me: "Unable to verify compatibility. We are unable to guarantee compatibility for this device with networks outside the U.S." When I go to the next step, it allows me to choose an international plan (a…
remove a line
How do I remove a line from my Verizon account.
phone still not unlocked after 60 days, even after contacting them
I'm currently traveling overseas, thinking the carrier lock will be released after 60 days automatically according to their description, but it hasn't. It really messed up my travel. I'm now on 64th day since activation. Since the day 60, I contacted them thru live chat 5 times. The first 2 assured me that it'll be…
One unlimited Apple one
33 days ago I changed my plan to one unlimited to get . When I try to start the Apple apps, I get a message about a problem and try back in 15 minutes. Or I get the message We encountered an error while processing your request. Please try again later.” i have spoken to numerous agents and many hours on the phone trying to…
verizon lte network extender Server error 5a
verizon lte network extender Server error 5a any one can help fix this?
StarLink with network extender
I have been using a Verizon 4G LTE network extender for several years. I'm transitioning to StarLink for my isp. How do I get the network extender to connect with the StarLink modem? The StarLink box has nowhere for external connections.
refill card activation error?
Hey Verizon community, I had a problem about activating my refill card. I typed in my ten-digit refill card number through here: And after I pressed "Activate", this page popped out every time I tried it: I did this for a lot of times. I checked everything on my account, and I couldn't find anything wrong with my account.…
International Travel Plan End Dates
In January, I set up an International Travel Plan for $100/month on one line on my account to cover a child traveling to Spain for a semester abroad. I entered the travel start and end dates when the plan was set up. At the end of one month, the plan automatically terminated and multiple $10/day Travelpass charges were…
Fios gateway router 5G support Blink security camera system
I have a fios gateway router 5ghz that works just fine to support our home needs (a couple phones, a pad and one tv at a time in use generally). Here's my question: I'm looking ti install a Blink security camera system and the device specs indicate it only works on routers that are 2.4ghz. In looking at my account I see…
Pre Pay
How do I set up pre pay for my phone?
Cant add more funds to this monthly cycle
nothing is wrong with the card but when i type in the info it just says “you cannot add more funds this monthly cycle”
Problems switching to pre-paid
I am trying to switch my post paid plan to pre-paid and for now , keep the same phone. I've gotten as far as verifying my IMEI number and also ordering a new sim. But when I select a plan and hit enter, I get this message: Invalid Address. Please verify and update your address on the account. My address, both billing and…
30W USB-C to USB-C WALL CHARGER
So I have been having a little bit of problems with my charger working for my Samsung Galaxy A03s. It will NOT charge at all whatsoever. So I just went a couple days ago to purchase a new one and got the 30W USB-C to USB-C wall charger (which, I'm sure, as you all know too..these chargers are definitely not all that cheap…
Call drops at 20 seconds
Every time I make or receive a call...the call drops at exactly 20 seconds. What is going on? 93306 LG G8
Verizon Store Manager Refuses to Process our Promotional Offer
Question: Is there a department I can contact to report a particular store or store manager? Context: We opened up a new line to claim for a $1,000 trade-in credit in November 2023. The phone plan was Unlimited Ultimate so it’s qualified and the phone was turned in within 30 days. We did everything correctly on our end.…
Activation prepaid
I have a receipt with my new number, how do I get the sim activated
Prepaid
How do I activate unlocked phone I bought on Amazon with my prepaid card an sim