Order & Tracking (Archive)
shipping
I just signed up for 3 phone lines and ordered 3 iphone 15s on 2/27/24. I know that the 2 day shipping refers to how long it takes once it has been shipped. It has been several days and hasn't shipped yet. How long does it usually take to ship an order?
Verizon is claiming they didn't receive returned equipment.
My wife and I have been dealing with closing out my father-in-law's estate, and recently cancelled his home Verizon service (it took close to 2 hours... that's right, 2 hours... via the chat). We were told we had to return the equipment (router and set-top box) within 30 day or we'd be charged for it, and were told we…
New phone returned to sender, order not refunded or cancelled
* Thursday 3/23: I upgraded my cell and initiated a trade-in of my old phone online and had it shipped to my home address, which is an apartment. I entered the address correctly , and confirmed on the receipt/order confirmation that it was correct. My address format is 123 Main Street, Apt 1, City, State, 12345. Expected…
Refund on Online Order
I ordered a new phone for an existing account on Feb. 10. On Feb. 14 at 11:52 and 11:53 am (that's how it's logged in the tracking info) UPS attempted delivery but I was not home to sign for the package. Approximately 7 hours later UPS logged a "service disruption." 7 minutes after this log entry an "origin scan" was…
Verizon never received trade in kit
I sent in the trade in kit to Verizon but on Verizon end they said they never received my trade in online. I have proof of delivery.
Online order on hold, New Customer
New Customer, ordered Iphone online on Sept. 27th. Paid what was due, submitted ID after email request. Thought everything was well. Paid for overnight shipping but it was late in the evening so I expected it to be a few days. 2 days later I get MY FIRST BILL from Verizon but still no phone. I try to sign on the the My…
Late 2 Day Shipping
I ordered a phone on Friday Aug 11. The myverizon shipping confirmation says that the phone will arrive by 8pm Aug 15 (2 business days) and this is perfectly ok. Backstory: I require a phone in order to run my business and I'm ordering a new one bc the functions I need to run my business are no longer working on my current…
Order on hold
I successfully submitted my documents for ID verification but my order still says on hold. My "take action" button doesn't work. How do I verify my order? Do I have to do something else?
Why is my order delayed?
I am trying to find out why my order has been delayed. I ordered a iPhone 15 Pro on the 8th of this month. Nothing has changed since and all it says is it’s delayed. When I ordered my 13 Pro the shipping was perfect and it was delivered the day after I ordered it. Does anyone have any idea what is going on?
Returned Phone - Ft Worth
I am need to have someone in Fort Worth warehouse returns center locate my phone delivered on 2/8/24. I have the UPS tracking number and the device number. How can I reach someone to assist me?
Stolen Phones!!
Can anyone help me on what to do next? I ordered 7 Iphones and they were never delivered. When looking into it, FedEx confirmed that the driver gave it to some random person a block away from my house and they signed my name. The FedEx person said that it had to be an inside job (either with FedEx or Verizon) since they…
Preorder S24
Is anyone else still waiting for their S24? It was supposed to arrive yesterday, but it's still showing it hasn't shipped yet
Order canceled
I pre-ordered the s24 ultra on 1/19/24 with a trade-in of my s21 plus. On 1/25/24 verizon canceled my order and trade-in. It was after 7pm so no customer service. Spent an hour on chat with no solution. They have my s21 plus trade-in locked to the canceled order and can not use to place a new order. They say 24-72 hours to…
Sim card in place of an iphone 15
I ordered a yellow iPhone 15, they said it would be here in 2 days. Well they sent me a sim card. I responded with a phone call. Explained everything in detail. They would correct it and remove it from my acct. Today 45 days later it's still on my bill. They are charging me for phone service. What can I do to straighten…
Verizon agent called me my new phone package should be returned because it was refurbished one delivered
In November 2023, Verizon notified me that they'd mistakenly sent a refurbished phone instead of the new one I ordered. Image of a confused customer receiving a delivery from a frustrated worker. Within an hour of the initial delivery, a FedEx agent who had delivered the package returned to retrieve it, prompted by the…
Scam call
Someone called me stating there was an order of a new iPhone and they needed to verify address. Caller id appears as Verizon Wireless
Device Swap with device payment and tablet
I want to add a data-iPad and line for it. Two ways I see this being done: 1) Add a carrier iPad and new line via Verizon. This would cost $20 line access + device payment + surcharges + taxes. 2) Add a new phone line with a free iPhone 14 Plus. Do a device swap and change the line to use my BYOD Carrier-iPad's IMEI. If I…
UPS lost our shipment and Verizon is taking no repsonsibility
We are very frustrated with Verizon. They are charging us for two iPhone 13 Pro Max phones that we were returning for credit since we purchased two new iPhone 15’s. The old phones were shipped from Montana on October 9, using a Verizon-supplied UPS return label. The package was scanned in Commerce City, Colorado on October…
Cannot return phone case electronically
I am beyond irritated that I ordered a phone and case for my daughter for Christmas and am now told that I have to go to the store to return the case that she does not like. Customer service reports they have no way of creating a return label solely for the case, and that i have to visit the store to return it. Seriously,…
Return
Hey guys, I recently ordered online on 3 new iPhones (free phone for new lines), the next 2 days I cancelled it because one of my daughter wanted another color. I received that the cancellation is confirmed. I noticed that 1 out of the 3 phone was shipped although I cancelled it. Now my question is, can my son (not primary…
How long to process an order cancelation?
For some reason after cancelling an order they shipped it from one warehouse to another across the country. Took 6 days, but CS finally got all aspects of the order cancelled.
Verizon Ruins New Phone Surprise - Will Text Recipient
Terrible, Verizon! Both my kids told me they received text messages from Verizon congratulating them on their phone upgrades. Now the Christmas surprise is ruined. And none of my kids accounts have the settings enabled in my account to receive Verizon messages. This should not have happened. AND now I find out, you ruined…
Costco rebates never received
Hi, back in August i added a new line and upgraded 2 other lines. I was told i would get a $250 for adding the newline as well as 2 $100 Costco Shop cards for upgrading. Its been months and i have not received them. I tried chatting and calling Verizon but they are telling me that that offer is expired? My Verizon wireless…
FedEx stole my orders - never delivered, would never show me the location of packages
I have spent over 30 hours and missed 3 days of work, and ruined two weekends in a row, trying to get someone from Verizon or FedEx to tell me where my iphone and ipad are. No one will tell me. No one knows. I had to take it upon myself to order ANOTHER phone and ANOTHER ipad, and pick them up at a store. you guys need to…
How do I fully close out a cancelled order?
I placed an order online for four new lines then cancelled -- my new devices did not arrive and were returned to shipper. Yet I continue to receive "your new line is activated" emails and my phone numbers are seen by Verizon as being "Verizon" numbers. I did not port any numbers in and in fact never received a device. How…
Order lost via Ups
I ordered my iPhone a week ago. I paid for 2 day shipping and it did not arrive when it was supposed to. The next day I tracked my package and it says its been delivered, TO TEXAS and I'm located in PA?! I filed a claim with UPS and have been trying to get in contact with someone from Verizon to give me some guidance but…
iPhone 15 still back ordered?
My husband and I went to a Verizon store at the end of September to trade our phones in for the new iPhone 15. Originally they told us one would ship at the beginning of October and the other in November. Guess what, it’s now November 16th and 3 phone calls to customer service and multiple chats later Verizon still cannot…
Can't Cancel Trade In!
I ordered an iPhone 15 Pro 128 GB and took advantage of the $830 trade in promotion credit for my iPhone 13 mini. After realizing that the 128GB was on backorder but the 256GB was available, I figured I could use the extra space anyways and wanted to amend my order to get the 256GB phone instead. I went on Chat with…
Lost trade-in
I’m beginning to regret trading in devices during the upgrade process instead of buying the new item outright. My trade ins seem to always get lost and I’m being offered generous half credit of the trade - in exchange for simply losing all trade in value. This has happened three times in the past and I have a device to…
Lost trade-in
I've been on the phone with verizon for over an hour. We sent in 2 trade-ins (in separate containers). They were both received at the center on 3/31. One has now been processed through (although we haven't started receiving the credit yet), but the other one still says it hasn't been shipped. I can see it in UPS tracking…