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issues in migrating number from postpaid to prepaid
Since October 9th, I have tried to transfer my post paid VERIZON number to my PREPAID VERIZON account. I have spent 35 HOURS working with technical support trying to get this done. All have said they would look into it and call me back. However, I don't receive a phone call back. I have a temporary number I am currently…
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CNAM error
Hi, I called Verizon wireless multiple times to resolve a CNAM issue I am having. I am a VZ Prepaid customer for 3+ years, previously a post paid customer for 21 years and this issue is disturbing to say the least. Whenever I call a TelMex provider my caller name shows as Manuel Cabral, not my name. It could be happening…
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Verizon Virtual Prepaid Card Pin
I received my Verizon Virtual Prepaid card instructions via email but cannot locate the pin number for us. Can you please help?
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Esim troubles
Hey! I currently got a new 16 pro max I bought unlocked and I used the eSIM with a new plan and it says texting is denied and I can only send texts through WiFi and not calls? Did I do something wrong looked over my cellular everything looks good and connected.
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Data usage detail
Hello, I was browsing on my account and noticed the data usage detail section, and there is a place where you can see the incoming and outgoing text messages on the phones on my plan. In the call tab, it shows the phone numbers for both incoming and outgoing. Just curious if there is a way I can see the phone numbers under…
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Network locked
I want to connect my phone through another carrier but I can't do so because they said I have to unlock phone through Verizon. Error message: network locked
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Signal
Called verizon for a signal issue. Lady changed my phone number to another phone and messed everything up. Been on the phone for over an hour and half with no results on the signal. Also still have a phone that is in sos mode.
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My phone number was deactivated and I can't get through to a live agent.
My phone number was deactivated and changed to a different number and I can't get through to a live agent to change it back.
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Cannot call or text. Got temporary number and need it changed back.
I haven't been able to call or text for weeks after upgraded my plan. The newest person I talked to on live chat gave me a temporary phone number to help me troubleshoot and it won't let me talk to them again. I need my old phone number back it's important.
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Switching device on prepaid plan
I read somewhere in the forums that prepaid customers must go to a Verizon store in order to get a new phone activated. Is this true, that the "Switch Device" feature in My Verizon doesn't work for prepaid accounts? I am not sure if my phone is acting up and it's time to get a new one, and am worried I might not be able to…
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Leaving Verizon
I have been trying to access my account on line for over the last month and half. I have called multiple times and each time the tell me that they "reassure" me that this problem will be taken care of in 2-3 business days and they put in a ticket for this. I call back after the days have passed and the ticket has been…
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verizon refund mastercard
I received one of those prepaid cards that you send out instead of sending a check. I can't use the card anywhere online. I can't transfer my funds. The customer service number listed lets me check my balance and that's it. This is ridiculous. Can someone please contact me about accessing the 145.46 that Verizon has owed…
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How to add money to my account that I can use phone overseas
How i can use my phone overseas
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Prepaid card balance to apply on Postpaid account.
I bought a $100 Verizon gift card at a retail store, but mistakenly purchased a Prepaid Refill card instead. The prepaid card has a 15-digit pin code and an 18-digit card number. As I am not a prepaid user, I attempted to apply the gift card to my MyVerizon postpaid account, only to discover that postpaid accounts accept…
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Can Not Link Phone Number to My Verizon Account
I am able to log in to My Verizon using my email address and password I created when I started service with Verizon. Each time I log in I am prompted to enter my phone number and link my services but when I do I get a message saying "Provided Input is not valid and cannot be linked". I need access to the My Verizon app as…
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promotion gift card
I've signed up and placed online order with Verizon wireless on April 2025 for 3 new line, a $300 gift card offered during this period and added on the cart. It's now October 2025 and nothing about the giftcard is heard. Issue was chatted,called ,and emailed with literally 30+ Verizon agents who are no help but with lies…
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changed phone number phone won't work
Need help...!!! Phone number won't wk. I called 611 the robot answered I stated I wanted to change my phone # and it stated a number at me, I pressed a number for ( yes ) and it hung up immediately. I looked in my ( about phone ) area it still has my old # listed. Sim card area it shows: IMS not registered, and Network…
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Not happy with thier site setup or anything.
Dude I've been trying to download a esim and turn on a prepaid number and everytime I do it online and put in the imei it flashes the next page then redirects me to the first bring your own device page. So I get the app and now all I have is this message board. VERIZON CHANGE YOUR LOGO TO A STRAW, CAUSE YOU SuK! I also had…
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Refund denied
Never was able to activate prepaid sim card requested for a refund and was denied, verizon prepaid claimed i paid with cash but all emails show that the transactions were done over the verizon prepaid website.
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Announcement 19 Call Restrictions - Solution
Posting this to hopefully save someone else another 11 hours of customer support... I tried to have 2 lines moved from a postpaid to a prepaid account. Afterwards, both had data but no voice or texting service. When trying to make a call I would get the following voice message: "welcome to verizon wireless, we're sorry,…
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I really need help porting my number from AT&T prepaid to Verizon prepaid.
I'm really lost here. Trying to port my number from an AT&T prepaid plan to a Verizon plan. I just spent $150 on a new phone and a monthly plan. I enrolled in auto pay. Spoke with AT&T twice. Both times they told me my phone number is unlocked and available to port. They said all I need is my account number and a security…
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Activate 60$ refill card
New customer with a new phone no number no sim card how do I activate my $60refill card
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disconnected mobile member-am I entitiled to any of the money I prepaid them for the month
HI, I was with Versizon for serveral months on a prepaid plan. I had nothing but issues with them and they could not find my account half the time. I left them for another service. Am I entitled to a pro rated amount of what I paid them for the month. Thank You.
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I paid my bill one day after the due date, but my data still hasn’t been restored.
I paid my bill one day after the due date, but my data still hasn’t been restored. Each time I call Verizon, I’m told that I still need to pay, even though I have both the receipt and the card transaction confirming my payment. It has been two days since I paid, and I still don’t have access to my data.
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Can't receive texts from verizon prepaid
I have found that I can no longer sign-in to my prepaid account. I found that I cannot receive messages from verizon either. Because I don't get texts from verizon that means I am unable to speak to customer service as it requires me to get a text and respond before it will let me speak to someone. I called many times over…
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How to close mobile phone account from overseas
Hello, I moved from the US to Italy last week and did not manage to close my mobile phone account (2 lines, prepaid) before the departure. I was trying to call the toll free number but not okay and I could not sign in the chat either as I do not receive the verification sms. Grateful to have your advice how to close the…
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Plan Options
I am a long time Verizon subscriber (20+ years). I am a military retiree (24 yrs) and my wife and I are senior citizens on fixed income (over 80). Verizon gives me a $5 per line (2) military discount. Verizon keeps increasing the plan rate adjustment to the point that it's as much as the plan rate. I did not plan on the…
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why the assistant automatically hangs up on me when i call and chose the speak with rep option
this is clearly a known problem and i cant pay my bill cause your stupid ai not letting me speak with anyone should be a 1 min at most fix except i have ben in a unlimited circle and went threw literally every option that had anything to do with money to no avail you have waisted all my day over this
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Deeply disappointed in Verizon 5G; was I duped? Mot g play (XT2413V) AIN'T 5G!
Howdy, y'all. Purchased Total Verizon 5G kit at Target to use primarily as a backup 5G hotspot for biz travel. I completed the usual drill (MicroSD card, update to Android 14, security patches, apps, accounts, etc.) only to discover the Mot XT2413V is 4G LTE, not 5G. So I phoned Customer Support and advised that the box…
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Change prepaid number to previous number.
Can someone help me? Prepaid Tech Support is literally a total runaround.