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Promotion redemption error
Hello, I like many others have been having the promotion redemption error but in my case I do have the tile and I have received the email telling me I can redeem my offer. The problem is when I click on the tile and choose the Nintendo switch and then accept the terms and service and click the got it button, instead of…
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C band but not fast?
I just got 5g home internet +. I am in a C band location but can barely get more than a 250 Mbs speed. I tried the Verizon wizard that helps you find a location for the gateway and it says my signal is excellent, 73db. But...my speed is much slower than what I expected. Is it being throttled or are my expectations wrong?
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Early Termination Fee Reimbursement Form Not Working
hello, I am trying to submit proof of early termination fee for the reimbursement offer. However, when I try to complete the form, many areas are "grayed out" and do not let me enter info. Can someone assist with this? Is there a manual process to submit the required information? Any help is greatly appreciated. Thank you.
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Moving service to new address
I am a recent 5G Home Internet service customer with Verizon. Been with Verizon for 5+ years. I recently moved (3 blocks down the street) and wanted to switch my internet to the new place. I kept checking the app because I would enter my new address and was getting a pop up saying “currently unavailable”. Spoke to 2 Agents…
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Gateway Home Internet STOPPED WORKING
I purchased 2 of the Gateway Home Internet boxes "several" years ago. One for our home and one for our office in the barn on the same property. Gateway Home Internet has served us very well, UNITL THE LAST 2 WEEKS. Prior to 2 weeks ago the service supported all of our smart TVs, computers, and ipads as well as allowing me…
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Free xbox
I have not yet recieved my free Xbox or a message to redeem it it has been a little over 15 days since I activated my home internet but haven’t recieved anything yet
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Verizon Gateway promotion
We signed up 2 years ago for 2 Verizon Gateway boxes. The cost was $25.00 dollars a month for 10 years! Seemed too good to be true, right. Well guess what, It was. After 2 years Verizon raised the cost of our Gateways by $50.00 a month. We had no notice, they just did it. I am so flustered and upset with Verizon I can't…
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Xbox Series S Promotion
Ordered 5G Home Plus internet on Nov 23 and connected it on the 25th. Have had it in good standing for more than 14 days (as stated on the offer) but see no offer to redeem. Can someone help? If I can't redeem will have no choice but to file a complaint to the FCC
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UNKNOWN DEVICES CONNECTED TO MY ROUTER
Recently I have tried to connect an "Amazon Alexa Dot" 5th Generation" to my network. I was able to connect the Echo Dot to my network with no problems. However when I tried to connect the "Amazon Smart Oven (which is an Amazon Alexa device) to my networkI I am running in to problems. Since the Amazon Smart Oven will only…
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Home Depot $200 Gift Card never came...what's the deal here? FRAUD???
Purchased Home WIFI on July22, 2024 because of the $200 Home Depot Gift Card Offer Never came and HUNDREDS OF COMPLAINTS HERE SAY IT WAS BOGUS! SO WHERE IS IT? HOW AND WHEN CAN I GET IT??
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Network Intrusion
I believe I have finally figured out how an intruder has been getting into my network. My neighbor had an unsecure Wi-Fi extender & after she unplugged it, things were normal for a day. Then, yesterday I discovered him in my Apple TV box after he gained control of my TV & disabling the remote. When I went to check Apple TV…
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Returned Equipment Issue
Verizon sent me to collections for the cost of unreturned equipment despite confirming for 3 months that the equipment has been returned. I returned the equipment and got a bill the following month for unreturned equipment. I called and Verizon confirmed that they had received the equipment and I could disregard the bill.…
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Cancelled order but Gift card not refunded
I placed an order on November 25- before thanksgiving day. Despite the approaching Christmas holiday, I have yet to receive my order. Until today my order got cancelled and Verizon never refunded my gift card and balance still says $0. (I guess that their way they treat their customers) In any case, what other options do I…
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Admin Logs
I’m really liking the logs on my admin page & you gain a ton of info. I got lots of the entries figured out but I’d like to decipher all the logs. Is there anywhere I could get some info regarding reading log entries. It’d be nice if there was at least a chart with abbreviation meanings.
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Have not received a label and or box to return equipment
I disconnected my internet mid August because I was moving and according to the website it was not available where I currently live. Here we are November 4th I don’t know how many phone calls later and I still have not received the label and or box to return this equipment. My last calll before today 10/24 I spoke with 5…
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Nintendo switch rebate
I have called multiple times and have been told that I can get the Nintendo switch offer. It's been months and I keep chatting and calling but now the agent is telling me all the submissions are not being approved. When I clearing that with a specialist that promised me that I will be receiving the email soon to claim it.…
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Thank you
I was able to get the Verizon app again, I see at some point recently its on Google play store and it works with my phone. I will try to access my account again soon Thank you. Eric R.
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Changing default LAN IP address on a CR200a
I just setup a new CR200A for 5G home internet service. I currently run my network using a TP Link router and don't want to change that out as its working perfectly fine. As a result, I set the CR200 up in pass though mode (which was relatively straight forward). This generally worked but with one hitch. The CR200 and my…
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myQ Video Keypad Connection issue
I have 2 MyQ Video keypads connected to my EERO wireless network. They work fine when my internet connection is going through my old Tmobile 5g Home gateway however when I move the internet over to my new Verizon 5G home gateway in IP Passthrough mode they will no longer connect to the myQ cloud. What in the verizon…
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Wrongful billing
Last year, my now deceased wife convinced me to switch from T-Mobile to Verizon. I honored her wishes. I was a Verizon telephone and 5G home Internet user when the service on the 5G home Internet was impossible with frequent downtime, hang time and inadequate technical support after multiple sessions on the phone with…
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Admin page
Admin page Not working says site isn't secure amd i shouldn't proceed.
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Early termination fee reimbursement
The website to upload my final bill showing the early termination fee from my previous internet provider does not work. I have posted the link below the name and address sections are unable to be filled and my pdf will not upload this looks like it has been an issue for well over a year. How has this not been corrected…
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Home internet suspended
I signed up about 3 months ago and was promised free internet for 6 months along with free equipment and 2 day shipping. Well 1 month I got a bill for not only the service but equipment and shipping. I contacted Verizon and told they were sorry I would not receive another bill until the end of the 6 months. Well I got…
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Verizon Gateway
We signed up 2 years ago for 2 Verizon Gateway boxes. The cost was $25.00 dollars a month for 10 years! Seemed too good to be true, right. Well guess what, It was. After 2 years Verizon raised the cost of our Gateways by $50.00 a month. We had no notice, they just did it. I am so flustered and upset with Verizon I can't…
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Constant connection issues and constant replacement devices
When i first got the home internet, it worked fine. However more recently over the past 6 months I've noticed issues.... I ended up switching my phone over to verizon as a deal and EVER SINCE THEN ive had to contact verizon over 20+ times constantly. About the phone, about the internet, etc. recently, I had to replace my…
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Moca with 5g home internet?
Can I use a MOCA adapter with 5g home internet?
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5g home ARC-XCI55AX IP passthrough not working with blink camera recording clips
Hi Everyone, I just recently signed up for the Xmas deal of 5g Home plus. I already have a router so I follow the instruction to set the modem to IP passthrough and use the router to connect to Port 2. Everything seems to work fine except for the Blink Security Camera by Amazon (Sync module 1). I would get the motion…
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Requesting return shipping label
I've had to disconnect my service for 5g home internet effective today. I called in for the shipping label to return the device, as it says i can in the terms and conditions. I cannot and will not go to a ups store because I have no way to do so. How do I get the label?
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DNS resolver latency...
Have had Verizon 5G home internet now for about 3 weeks. Overall, it's been a decent experience. However, have noticed at times extremely slow page loads, and even only partial page loads unless I perform a page refresh after the initial inquiry. Did some sleuthing, and came to the conclusion that the Verizon DNS servers…
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$200 Gift Card Target rebate & SWITCH Promo
I have been monitoring my account on the Verizon website following the start of my Home Internet service in the beginning of March. Two days ago, und the section "Make the most out of your Plan" there was the option to Redeem the two Promos available, but it indicated that the ability to redeem was not available until…