5G Home Internet
Got my promotion
Got my Xbox redemption. Guess I panicked. My apologies!
2G Wifi Extender stays yellow
My wifi extender won't stay connected to the router (light stays yellow). I've tried to reset/reconnect but nothing is working. The extender is only about 20 feet away from the router with nothing in between that could obstruct the signal. Does anyone have any thoughts/ideas on what to do? I really regret upgrading to 2G,…
usb ports?
There are two USB ports on the CR200A gateway. One is next to the ethernet ports. The other USB port is behind a plastic trapdoor across from the rj45 ports. What are they for?
Moving
I called to transfer my internet service to a new address on 12-19-24. I told the representative the cut off date will be 12-23-24 from old address and switched over to new address. On 12-20-24 my internet is cut off, I'm still putting boxes in uhaul truck. The representative was asked to cut off Monday not Friday. Another…
Not Receiving Bonuses
I recently signed up for 5G Internet and was supposed to get a $200 gift card for services/devices from Verizon and free Netflix and MAX for 1 year. I received a text about the Netflix setup, but I have not received anything about the $200 gift card or setting up MAX. I also don't seem to have been given an account number…
5g home service
What the heck is going on. I'm now on my 3rd 5g home box. Service works for a few months then again with the extremely slow speeds. The most frustrating part is when tech support treats you like you have no idea how to use the Internet . Did you restart your box? Did you move your box? Did you do something to effect the…
$400 Samsung Appliance Promotion
Well I guess add me to list of customers that have not received an email to redeem the promotion. I've also talked with 8-10 reps that "escalate" the issue to no avail. Last ticket number I was given doesn't even show up as active under support. Very happy with 5G home service and I'm glad I switched but I really want the…
5G Wifi Router - New Model?
I have had 5G Home Wifi for about two weeks and just went in to a Verizon Store to ask a question about hooking up an old land line phone. While there the rep showed me a new larger version of the 5G Wifi router which he said is more powerful and a better piece of equipment for the same monthly price. Is it worth my…
extender compatability?
I just got the 5g Home Internet Plus. Will it work with my old Verizon Actiontec extenders? WCB3000 model.
Promotion redemption error
Hello, I like many others have been having the promotion redemption error but in my case I do have the tile and I have received the email telling me I can redeem my offer. The problem is when I click on the tile and choose the Nintendo switch and then accept the terms and service and click the got it button, instead of…
C band but not fast?
I just got 5g home internet +. I am in a C band location but can barely get more than a 250 Mbs speed. I tried the Verizon wizard that helps you find a location for the gateway and it says my signal is excellent, 73db. But...my speed is much slower than what I expected. Is it being throttled or are my expectations wrong?
Early Termination Fee Reimbursement Form Not Working
hello, I am trying to submit proof of early termination fee for the reimbursement offer. However, when I try to complete the form, many areas are "grayed out" and do not let me enter info. Can someone assist with this? Is there a manual process to submit the required information? Any help is greatly appreciated. Thank you.
Moving service to new address
I am a recent 5G Home Internet service customer with Verizon. Been with Verizon for 5+ years. I recently moved (3 blocks down the street) and wanted to switch my internet to the new place. I kept checking the app because I would enter my new address and was getting a pop up saying “currently unavailable”. Spoke to 2 Agents…
Gateway Home Internet STOPPED WORKING
I purchased 2 of the Gateway Home Internet boxes "several" years ago. One for our home and one for our office in the barn on the same property. Gateway Home Internet has served us very well, UNITL THE LAST 2 WEEKS. Prior to 2 weeks ago the service supported all of our smart TVs, computers, and ipads as well as allowing me…
Free xbox
I have not yet recieved my free Xbox or a message to redeem it it has been a little over 15 days since I activated my home internet but haven’t recieved anything yet
Verizon Gateway promotion
We signed up 2 years ago for 2 Verizon Gateway boxes. The cost was $25.00 dollars a month for 10 years! Seemed too good to be true, right. Well guess what, It was. After 2 years Verizon raised the cost of our Gateways by $50.00 a month. We had no notice, they just did it. I am so flustered and upset with Verizon I can't…
Xbox Series S Promotion
Ordered 5G Home Plus internet on Nov 23 and connected it on the 25th. Have had it in good standing for more than 14 days (as stated on the offer) but see no offer to redeem. Can someone help? If I can't redeem will have no choice but to file a complaint to the FCC
UNKNOWN DEVICES CONNECTED TO MY ROUTER
Recently I have tried to connect an "Amazon Alexa Dot" 5th Generation" to my network. I was able to connect the Echo Dot to my network with no problems. However when I tried to connect the "Amazon Smart Oven (which is an Amazon Alexa device) to my networkI I am running in to problems. Since the Amazon Smart Oven will only…
Home Depot $200 Gift Card never came...what's the deal here? FRAUD???
Purchased Home WIFI on July22, 2024 because of the $200 Home Depot Gift Card Offer Never came and HUNDREDS OF COMPLAINTS HERE SAY IT WAS BOGUS! SO WHERE IS IT? HOW AND WHEN CAN I GET IT??
Network Intrusion
I believe I have finally figured out how an intruder has been getting into my network. My neighbor had an unsecure Wi-Fi extender & after she unplugged it, things were normal for a day. Then, yesterday I discovered him in my Apple TV box after he gained control of my TV & disabling the remote. When I went to check Apple TV…
Returned Equipment Issue
Verizon sent me to collections for the cost of unreturned equipment despite confirming for 3 months that the equipment has been returned. I returned the equipment and got a bill the following month for unreturned equipment. I called and Verizon confirmed that they had received the equipment and I could disregard the bill.…
Cancelled order but Gift card not refunded
I placed an order on November 25- before thanksgiving day. Despite the approaching Christmas holiday, I have yet to receive my order. Until today my order got cancelled and Verizon never refunded my gift card and balance still says $0. (I guess that their way they treat their customers) In any case, what other options do I…
Admin Logs
I’m really liking the logs on my admin page & you gain a ton of info. I got lots of the entries figured out but I’d like to decipher all the logs. Is there anywhere I could get some info regarding reading log entries. It’d be nice if there was at least a chart with abbreviation meanings.
Have not received a label and or box to return equipment
I disconnected my internet mid August because I was moving and according to the website it was not available where I currently live. Here we are November 4th I don’t know how many phone calls later and I still have not received the label and or box to return this equipment. My last calll before today 10/24 I spoke with 5…
Nintendo switch rebate
I have called multiple times and have been told that I can get the Nintendo switch offer. It's been months and I keep chatting and calling but now the agent is telling me all the submissions are not being approved. When I clearing that with a specialist that promised me that I will be receiving the email soon to claim it.…
Thank you
I was able to get the Verizon app again, I see at some point recently its on Google play store and it works with my phone. I will try to access my account again soon Thank you. Eric R.
Changing default LAN IP address on a CR200a
I just setup a new CR200A for 5G home internet service. I currently run my network using a TP Link router and don't want to change that out as its working perfectly fine. As a result, I set the CR200 up in pass though mode (which was relatively straight forward). This generally worked but with one hitch. The CR200 and my…
myQ Video Keypad Connection issue
I have 2 MyQ Video keypads connected to my EERO wireless network. They work fine when my internet connection is going through my old Tmobile 5g Home gateway however when I move the internet over to my new Verizon 5G home gateway in IP Passthrough mode they will no longer connect to the myQ cloud. What in the verizon…
Wrongful billing
Last year, my now deceased wife convinced me to switch from T-Mobile to Verizon. I honored her wishes. I was a Verizon telephone and 5G home Internet user when the service on the 5G home Internet was impossible with frequent downtime, hang time and inadequate technical support after multiple sessions on the phone with…
Admin page
Admin page Not working says site isn't secure amd i shouldn't proceed.