5G Home Internet
Verizon Gateway
We signed up 2 years ago for 2 Verizon Gateway boxes. The cost was $25.00 dollars a month for 10 years! Seemed too good to be true, right. Well guess what, It was. After 2 years Verizon raised the cost of our Gateways by $50.00 a month. We had no notice, they just did it. I am so flustered and upset with Verizon I can't…
Constant connection issues and constant replacement devices
When i first got the home internet, it worked fine. However more recently over the past 6 months I've noticed issues.... I ended up switching my phone over to verizon as a deal and EVER SINCE THEN ive had to contact verizon over 20+ times constantly. About the phone, about the internet, etc. recently, I had to replace my…
Moca with 5g home internet?
Can I use a MOCA adapter with 5g home internet?
Requesting return shipping label
I've had to disconnect my service for 5g home internet effective today. I called in for the shipping label to return the device, as it says i can in the terms and conditions. I cannot and will not go to a ups store because I have no way to do so. How do I get the label?
DNS resolver latency...
Have had Verizon 5G home internet now for about 3 weeks. Overall, it's been a decent experience. However, have noticed at times extremely slow page loads, and even only partial page loads unless I perform a page refresh after the initial inquiry. Did some sleuthing, and came to the conclusion that the Verizon DNS servers…
$200 Gift Card Target rebate & SWITCH Promo
I have been monitoring my account on the Verizon website following the start of my Home Internet service in the beginning of March. Two days ago, und the section "Make the most out of your Plan" there was the option to Redeem the two Promos available, but it indicated that the ability to redeem was not available until…
Xbox S
I thought the Xbox S redemption tile was suppose to show up after activation!? Why isn't my promotion for the Xbox S offer showing!? Just another issue to add to my list of Disaster experience with switching... insanity
Black Friday $200 rebate
I just added 2 lines and ordered (2) IPhone 15's. I ordered them 2 days apart (November 29th and December 2nd). I havent seen anything come through on how to get these gift cards. Where can I go to get these?
WiFi Xbox promo is a hoax
Customer service is HORRIBLE. keep saying they will escalate and nothing is done. Just silence. customer service helped me cancel and reorder to the correct shipping address. But instead of the Xbox s & the gaming bundle, the Xbox s & 12 month streaming promo applied. This was not what I selected and nobody will fix it. I…
Installing home internet
I'm trying to use the navigation with the Bluetooth and they're asking for a password where's the password to activate the Bluetooth
$400 Samsung promotion order cancelled
I have a $400 promo code for Samsung appliances at Home Depot, provided to new 5G home internet customers. I used the promo code to purchase an oven range online at Home Depot, and it applied successfully. However, the order was canceled, and I am now ordering a different Samsung oven.. Since the promo code is a one-time…
I used to have 4G and 5G at home now just LTE
A few months ago I stopped being able to use my phone as a hotspot to watch TV. I used to get 5 G at home and now I only get LTE. How would my reception get worse? Why am I no longer able to use my phone as a hotspot?
Router Power Supply Replacement
How do I get a replacement power cord for my 5G Verizon home Internet router?
Internet
How to change wifi password
5G Router - Local Domain Name restriction?
Trying to set a simple, one-word local domain name but seem to get errors unless I include a special character. Specifically, "house.lan' works. 'house" or "lan" do not. Anyone know how to get around this? Thanks!
Verizon early termination fee reimbursement not working
The website to upload my final bill showing the early termination fee from my previous internet provider does not work. I have posted the link below the name and address sections are unable to be filled and my pdf will not upload this looks like it has been an issue for well over a year. How has this not been corrected…
Wi-Fi Health Check not working
I'm on the 5G Home Plus plan and every time I try to run the Verizon app's Wi-Fi Health Check it says "Looks like something went wrong" I have yet to get this to work. Has this feature been disabled or is there a special setting to get it to work? I've tried on both my ipad and iphone
5G Firewall Logs show foreign countries
I set up replacement 5G gateway two days ago & finally got admin page set up in Safari. When I checked the Firewall log, I discovered lots of IP addresses in foreign countries such as Romania, Oman, & Singapore. I never saw that in my past gateway logs, but checked a few info entries on the firewall logs, not the warning…
ROUTER LOG IN HISTORY
I have noticed changes in my router settings and know for a fact that someone is logging onto the router through the mynetworksettings.com page and then making changes that are causing significant problems. Is there a way to see what computer is logging in and then are those changes in settings logged? Any help and/or…
firewall slowdowns traffic from cache.nixos.org
Hi, I use jet pack verizon and observe effects of some firewall when downloading files from cache.nixos.org. Active traffic scanner slowdowns traffic significantly. cache.nixos.org is a repo of binary files. I need in for work. It is https connections so where is my privacy???
Limit reached error on tv
I have two TV on at once.. and keep getting limit reached error on tv .
Gateway takeover
I do believe my 5G admin page has been compromised & it’s like someone else is the account owner & able to make more settings. I can’t get to lots of settings like firewall, client list, network map, ….. I’ve discovered lots of suspicious port forwarding rules, & can’t see IPv6 address distribution but see all kinds of…
Having trouble connecting my internet
Good morning, I'm a new customer. I am trying to connect my internet is not working I tried to set it up through My Verizon app it's working either.This is not a good impression
Never received $200 Gift card for signing up for 5g Home Internet
They said I was supposed to receive it, however did. I have called them. No luck. How could I get Verizon to send it to me?
5G Gateway Guest Network
After setting up replacement 5G gateway, I couldn’t get to my admin page using mynetworksettings.com but finally found the admin page listed on my primary Wi-Fi device. I did set it up after initially setting up on the Verizon Home app. The admin page using the Safari browser as before does look much better this time.…
5G Gateway IPv6 Address
With all the recent issues with my compromised 5G gateway, I keep looking for answers & am concerned about my why I show two IPv6 addresses on my primary network. Is that normal?
5 g gateway connection issue
For the first month when my home internet was new, it worked fine. It suddenly dropped from 2 bars to one bar. I received emails from Verizon saying I was only getting 4 g and suggested I move the modem to a different spot. I tried 6 different locations with NO improvement. I tried resolving it with chat, but they couldn’t…
Promo not received
I switched my home from Att on cyber Monday. I was promised an echo show and Xbox s series. I got the echo show but not the Xbox. I have filed numerous tickets, phone calls and escalated with promises of call backs and follow ups. Still nothing. I waited the 60 days before calling. Which government agency do I report them…
Xbox promo issue
I initially ordered 5g home internet in December during the Xbox and gift card promo. Due to a processing issue the order didn’t get placed. When I realized it hadn’t gone through I spoke to a very nice care rep that finished the order and submitted a promo correction form and assured me this would help in getting the Xbox…
Xbox promo issue
When I was made aware that Verizon offered home Internet, I was also informed I would receive an Xbox for a new Internet account. Since I have been a mobile customer for 11years, and was also adding a new mobile line, it made sense to switch service to Verizon home. That was MAY 2023. I have made multiple attempts to…