5G Home Internet
Upgrade to 5G Home
Had LTE Home. Recently moved and the new address says it is eligible for 5G Home. Upgraded. Account now says action needed on the gateway. Click on it and it says Upgrade/Activate to 5G Home. Click on that and says finish on the app. Open app and click on the home Internet, goes to another screen says Looks like something…
Trying to return verizon 5g home internet devices
I went to a verizon store on 10/7/23 and a sales associate informed me that I was qualified to try their 5g home internet device free for 30 days. I requested two devices to try out. After two weeks I noticed that the 5g internet was not working for our house so I decided to call on 10/15/23 to cancel the service. The…
$200 gift card cellphone new plan
Hi I got 4 new lines during checkout process there was a pop up for $200 gift card for checking out. I accepted it and signed up for 4 new lines. I still haven’t received the gift card i info.
WiFi
I have been using Verizon 5g Home Internet Plus since I moved into my house in December of 2023. For the first 5/6 months the internet was better than expected and I thought it was a good deal. Then, my internet box kinda went haywire and quit working - I thought okay no big deal we can switch it out for a new one - and…
Home Depot Promo
Does anyone actually receive their promotion?! After reading this board, this is starting to feel really shady. I signed up June 28. It’s been well over the 65 day waiting period. I’ve not received the email. I’ve contacted Verizon multiple times. I get told each time to just wait, rest assured, the email will come.…
$200.00 Home Depot offer
I want to know how many people didn't get the Home Depot offer.
5G Home Internet Trial
Verizon will not return the 214 dollars from my 5G Home internet trial. I returned my 5G Home internet within the 30 days, but they won't give me the money back. They first had delays getting the return box to me, and so they said once the return box and you give it back we will give the money. Now once I've returned it,…
Home Internet Promotion Not Honored
March of 2024, I switched to Verizon Home Internet with an offer that guaranteed me an Nintendo Switch, along with a gift card to Target after so many months of continuous service. Once I reached that mark, I redeemed both of these offers through the tiles on My Verizon and was emailed a digital gift card to target AND…
Automatic Time Update has the wrong time zone
I have noticed that a previously resolved issue has resurfaced for me. The Automatic Time Update feature is placing me in the "Eastern Time" zone despite me being physically located in the "Central Time" zone. I am not able to use the manual time zone option is it defaults to a December 31, 1969 date (after router reboot).…
Target gift card or Switch
I have done calls, online chats, and even gone in-person to Verizon stores to try to get a way to get and redeem my Target gift card with no luck. I signed up for the home internet back in May and still haven't gotten a solution. August 26th I had a representative re-submit the request and was told to wait 4-6 weeks for…
QOS on Verizon 5g Gateway(XCI55AX)
I recently got the Verizon 5g Gateway(XCI55AX) and I'm trying to find the QOS feature. I'm having extremely bad experiences while gaming that involves being kicked from games and very very poor latency.
getting new TV
I'm getting a new smart TV and I have Verizon 5G home internet with my old tv, do I have to do anything special to connect the new TV?
Gateway Return
I signed up for the 5G home internet after being talked into it at the verizon store in a very deceptive way, promising a free first month trial, but never specified that it was only free if I returned it after a month, so I ended up being charged double for the verizon internet as well as the comcast internet that I had…
How to submit a change notification to Verizon
I work for an email security company with a large customer base. We have a change coming up that includes deploying new ranges of Email Sending IPs. We need to contact Verizon, as a third party provider, to let them know about the change to prevent them from blocking these new IP addresses as this will affect both my…
Not being able to Link Services
Had a verizon account with a 5G Home Internet line, was having multiple issues with said router and was told the best course of action was to begin a new line and cancel the previous. In the process of cancelling the old line and adding the new to my account, Verizon has seemed to make me lose access to my account and I…
5g home modem return sent to Whiteland indiana instead of Plainworth Texas
I've spent hours on the phone with Verizon telling me they never received my 5g home internet modem because it was sent to Whiteland Indiana instead of the Verizon Warehouse in Plainworth Texas. They told me to call UPS and I cannot get through to anyone there. I've been charged 213$ for what is not my fault. How do I…
Urgent: Unresolved 5G Home Plus Promotion Issue - Request for Executive Intervention
Dear Verizon Executive Relations Team, I want this mail to be escalated to Executive Customer Relaions. Despite multiple attempts to resolve this through regular customer service channels, the problem remains unresolved, necessitating executive-level intervention. Timeline of events: 1. July 17, 2024: Purchased and…
IP Address
Not sure if I have the right topic but....a few months ago I switched from DirectTv to Hulu. I have had to call them several times because it (Hulu) kept dropping my IP address. Why is this happening???
Any promotion for switching to Verizon?
There were some promotions like $200 credit if we switched to Verizon. Are there anything like that still?
200 home depot
I received the confirmation email still no home offer tile. I had an escalation form filed and waited still nothing. I called 10 days after that was told to wait an additional 7 days and the person I spoke with would call me to resolve the issue. No one called Now received an email stating my offer is going to expire if I…
Support unfulfilled Promo Xbox series X
Support unfulfilled Promo Xbox series X free after months. Unfortunately not my qualified purchase that was Unfortunately unfulfilled
Email
I changed my internet service from at&t to verizon a couple of months ago. Iam getting messages from some of my accounts that they could nor send me email. Is there something I have not done to move my email from AT&T to Verizon.
I got charged for the device I have returned.
I cancelled 5G Home Internet then suddenly couldn't access to Verizon account to obtain the shipping label to ship the device back. So, I called customer service to request a shipping label and got it 3-4 days later. I packed everything as they way it came in initially and dropped it off at UPS. A month later I got the…
Gift card
I was promised a $200 digital gift card via email for new service and have yet to received. I was told I had to wait 3 months then after that I was told once I was able to get into Verizon app to check because it’s there (I could get into the account for some reason, it took 3 separate calls to fix the problem) then was…
Verizon internet connection dropping
Posted this on Windows page as well cause I'm not sure where my immediate issue lies. I have a Verizon Home internet connection which works off of cell service. Fios is not available in my area. Well I had a gateway issue so they sent me a new one claiming the year old one had a connection issue. So I hooked up the new one…
5g home internet consistent latency spikes
Looking for someone with more insight than I do. Had some issues a few months ago when setting up my receiver for the first time, with intermittent connection loss, about 5-6 times a day. That was eventually fixed and I was told it was because there were issues with the 5g tower. Things have been pretty good since the fix,…
Returning defective gateway
Will I face any penalty for not returning a defective gateway? I have been in touch with support twice in 3 weeks. Was supposed to get the shipping label or whatever to return it and nothing has come yet like they told me. That's why I had to ask again. I just don't want to get charged for it. The thing doesn't work right…
$200 rebate
I never received my rebate when switching phone services. I submitted everything within the time frame and it took them a long time to process it only to deny it. Now I have to pay off a “free” phone” and switch back to my old provider.
200 home depot card
Waited over 60 days got email and there is no tile saying home offers. Contacted Verizon supposedly escalated never received another email. Called weeks later said they would call me back to definitely resolve issue no phone call.
WiFi Extender
Received an email that part of my Home Internet plan includes a Wi-Fi Extender and to request it using the link below, but there is no link when I for the “Router and Whole-Home Wi-Fi included. How do I get my INCLUDED Wi-Fi extender?