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Router
Over the period of 36 hours I’ve had to reboot my router 7 times and made three calls to 800 number - last call rep stated I would get a new router overnight…FALSE ..I have to wait four days and I can’t even go to a store to pick one up ! I’ve been a customer for over 15 years and am not getting one bit of satisfaction /…
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Returned equipment charge
Since January, my husband and I have spoken with over a dozen representatives who "promise" to take care of this and it definitely has not been taken care. We've tried over and over to get a return label for the 5g router (which we were forced into by a home solicitor at 6:30 at night by). We are unable to switch to…
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Manager call back
Whoever Hannah is supposed to be a manager calls and hangs up when i pick up. Spent 2 hours on the phone trying to fix an easy issue due to a sales guy and still isn't resolved. been here for 9 years but looking for a new provider customer service is terrible.
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Charged for lost modem
I was charged $200+ for a lost 5G Internet modem which I returned using the box and FedEx shipping label Verizon customer service sent to me. The device shows delivered but Verizon said it's not the address of their warehouse, yet I'm the one being charged and having to take it up with FedEx. This is ridiculous
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Connecting smart devices after new 5G router upgrade
Just went through tortuous Gateway router upgrade but now all my Alexa driven smart bulbs cannot connect because there is no alt 2.4g network choice avail able anymore. this can’t be a unique issue, has anybody solved this workaround?
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Customer Service isn't able to help
This is resolved, thank you!
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Issues Cancelling/Returning Equipment
I have been in limbo for months trying to return home internet equipment. Nobody in any store I have been to says they can help or do anything about it. I finally got someone on the phone a month ago to cancel the service and send me a return shipping label, but they sent it to the wrong address. Then I call again today…
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Issues with paying bill
My internet gets cut off all the time cuz they website and app never work to pay and when they so cut it off they charge me 50 dollars more fix ur app like that we can pay my internet is disconnected right now and cant pay cuz it wont let me its frozen dont even let me click on my card and for all this money cant even…
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Connection keeps getting dropped
For the last few days now my connection has dropped. On average it drops once to twice per hour, requiring a reboot of the box. This is after months of steady performance. After the usual disappointing interactions with customer service, I finally got a rep who was willing to replace the box. Wow, imagine that! After…
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Promotion nightmare
After waiting weeks to hear back , being told I was qualified for a promotion (Nintendo Switch), I was just told by the 5th rep that I am not qualified for it. After also receiving a promo code by Verizon themselves with the code, it still did not work! Now I’m being told that I am not qualified for the promotion because…
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unable to redeem Nintendo switch redemption promo
I am unable to redeem my Nintendo switch redemption offer. Long story short, the tile was on my account since opening the account. When it was time to redeem I had a past due balance, when I made the payment and went to redeem the offer for some reason the tile just disappeared. I've spoken to 3 or 4 representatives with…
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Never got the Nintendo switch offer after 65 days
Verizon has yet again failed to deliver on their promises. It's been almost 90 days, and I still haven't received the email about the Nintendo Switch. I've spent hours with agents who keep opening tickets and telling me to wait another week or two, but nothing ever changes. At this point, I'm feeling like giving up. Might…
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Dynamic IP's and Streaming Services
I know you use dynamic ip's that's not a problem. What is a problem is when you give me an IP hundreds of miles away - it's on Verizon to assign a LOCAL ip geolocation. This blows up every streaming service. Don't tell me to restart everything and don't tell me to contact youtube tv or hulu. What is being done about this?
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Wifi extender help: I have the solid white light but can't connect to extender network
I have set up the wifi extender properly (wired ethernet to the router) but when I move it to another room, I get the solid white light but I can't find the extender on my wifi network. Was previously connected so I know it works. Any thoughts? We have this extender:…
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Cannot get 5G connection
My CR200A Router no longer connects to the 5G network. The support group says they have created a ticket with the Network Group but I haven't heard anything in a couple of days? Can I get an update on the proposed time to get my connection back up to speed? Extremely difficult to work on the slower speeds of 4G.
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Xbox Series X and Amazon Gift Card Promtion
Has anyone actually received the promotions offered from Verizon Home Internet? I have yet to receive any of the promised promotions after signing up for Verizon 5G home internet back in December. I have reached out numerous times only to be told I will receive an email that never comes. Support sends private messages but…
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5G home internet too slow
I have had 5G home plus for over 2 years and have always had speeds over 100mbps. The last few weeks it doesn't get above 50. I have rebooted several times. I logged into the router details and it show LTE rather than 5G. Is something down in the network or was I downgraded after 2 years of great speeds?
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Unreturned Equipment Charge
I received an incorrect charge for two unreturned home internet routers that I shipped back to Verizon in early July. I have the UPS tracking number for one of the routers that shows that it was delivered to the warehouse in Whiteland, Indiana. While I no longer have the second tracking number, I dropped the router off at…
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Verizon 5G running awesome at 2am
My Verizon is running at posted speeds at 2AM! Downloading my files close to 300mbps! 4G LTE Signal Strength -95.0 5G Signal Strength -108.0 This is the cheapest ISP for the price for my location! Most of you are being unreasonable or requesting too much at peak times. The service still runs at 30mbps at peak. Same as…
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Verizon Forward Discount Not Received
Hello, I applied for Verizon Internet on 05/26/24 and was approved for the Verizon Forward Discount. 06/07/24 I confirmed my application for Verizon Internet with JD and was told I was approved for the Verizon Forward and Auto-Pay Discount and my monthly bill would be $60 minus $20 minus $10 for all and my monthly total…
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Voicemail app gone
* My visual vm app hasn't been working for 2 months. I spoke with tech support and they were going to open a ticket and get back to me. I haven't heard from anyone and app is still not working! This is ridiculous. Yes I've deleted and reinstalled etc etc. I need this working!
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Verizon Home
Signed up for the deal in March for the gift card and Nintendo Switch spoke with 3 reps just today and they have no clue on how to handle this situation.. I’m on my last right now I love the service the phone that is but the customer service has been horrible…. Now the rep said the same thing others have said I created a…
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$200 target gift card
I am having the same problem. i purchased my home internet Feb 27th 2024 but never received my target gift card. I have the receipt and it says I’m suppose to get the $200 target gift card.
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I don’t see my bill
I don’t see my bill….it’s been over a month….
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IP address wrong state
Just got 5G internet and our IP address is in a different state so I can't purchase various items when shopping online (ie my state lottery tickets) because it doesn't recognize I'm in my home state. How do I correct the IP address to show the state I live in?
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Poor Signal and Tech Support
I have had home 5g for 6 months, and have had 3 bars and great speeds. Recently I noticed 1 bar and loosing internet. I originally thought it might be my netgear router, but connectivity to the LAN is ok, and looking at the router logs I turned my attention to the VerizonGateway WNC-CR200A After trying to talk to a robot…
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E3200 Ethernet Drops
Currently have a CR1000A with 2 extenders. Both extenders are connected to the walls via coaxial cable. The problem extender has 2 gaming PCs connected directly to it via ethernet cables. Often, one PC will lose internet while the other does not, despite both PCs being in the same game lobbies. Also, both take a while to…
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Return shipping kit & fees
I signed up for Verizon Internet because I already had mobile services through them plus they had a promotion going! $200 gift card to target. Well I ended up moving 6 months later and no longer needed the WiFi! I called to disconnect service paid any remainder bills and was told I would receive a shipping kit. It took me…
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Free HomePod
I signed up for Verizon 5G plus Wireless internet on October 16 and was told that I would receive an email where I was able to get a free HomePod. I have not received any email or seen anything on my app saying that I will receive it. Please reach out to me with the process on how to do this. The only reason I chose…
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Return box not arrived
On July 27, 2024, my husband (an account manager for me) called Verizon to cancel our Home Internet service and request a return label for our equipment. On August 8, having not received it, we called again, and the customer service agent discovered that the return label was sent to an address we have never lived at. The…