5G Home Internet
Verizon Gateway Internet
We recently upgraded our internet to the Verizon Gateway 5G. We have had no problem connecting all of our devices except for the printer, Canon Pixma MX492. It will not connect to the router; the printer is sitting right next to the router, distance from the router is not a problem. I have tried many things over the course…
Verizon customer service and charges
Business customer using Verizon wireless internet and phone service. ISSUE#1: During Feb 2024, my business moved locations whereby we had our wireless internet router moved. At the new location, there is bad wireless connection due to the remote location of our store within a mall. After one month of no connection, verizon…
ACP Ended but Verizon states Verizon Foward Discount will remain; However it was removed; How do I get discount back?
ACP Ended but Verizon states Verizon Foward Discount will remain. However it has been removed. How do I get discount back? I am a Verizon 5g Home Internet customer. I have chatted online several times with agents and called the customer phone number and talked to an agent. Noone understands that the Verizon Foward discount…
$200 Target Gift Card rebate
Opened up a new phone line today and also got the 5G home internet. Was also told I’d get a $200 rebate for target. It even shows it on my receipt, however no promotion code is listed. I’m a little worried about how vague the process of getting a gift card rebate. I’ve look up numerous Q&A’s but there is no straight…
Extender for 5g home internet?
I am about to order the 5G Home Internet Plus. I tried a friend's and it worked well on my first floor, but less well on the 2nd floor. I understand a "free" extender is available with the Plus plan. How do I go about ensuring I get the extender? I read elsewhere that some users had trouble getting the extender or were…
Unable to redeem $200 Target gift card
I have been unable to redeem this offer. First the page went blank instead of taking me anywhere and now when I click on the offer it just shows instructions for redeeming offers. I have tried using the my Verizon app and several different browsers to no avail. If I could get some help with this, it would be much…
Internet dropping connection
When I run a speed test on my router it just say NA and my connection drops all the time I always have to unplug my router and plug it back in because it doesn’t let me restart the router from my Verizon app when it loses connection
Target giftcard and Switch promo
I have been eligible to claim these two promos for a couple of weeks now for signing up for home internet. I received both emails with instructions on how to claim, however neither tile is even showing up on my account for me to be able to claim them! I have chatted multiple times with Verizon and am told something…
Modem History Hangs
System Settings/History Log/> I press and the History Log Screen appears indisabled mode with the spinny thing perpetually spinning never producing a log. When I hit escape, the History Log Screen disappears, but now the System Settings Screen is in disabled mode and the spinny thing still spins like a ghost of its former…
Internet shut off as ACP Windown
My service was suddenly shut off a few days ago. When I called, I spoke to 3 different representatives who all didn't understand why my service had been shut off since my due date wasn't until June 07 according to my most recent bill. Well while on that call, I was forced to make a payment plan, despite telling both the…
Dishonest business practices
$200 target card.Signed up feb.27,24 for home internet.told can pay 2 mo. then lower pkg. Cause will get target card.It is now 6,1,24 talked somebody month ago they always say go to app get notifications.They are extremely vague bout how to get and say they take care of it! All I want is what was promised I didn't ask for…
redeemption offer fail
Hello Community Members. I will try my best to give TL;DR version of my issues, however it will also be long, so here is to the best of my ability my TL;DR of a TL;DR complaint. I have been unable to get my issue resolved regarding why I am unable to receive my redeemption gifts. 2nd, no one has been able to properly…
post acp discount
verizon claimed im not eligible for any discounts after acp ends. i dont want a unlimited plus mobile plan or whatever its called. the get started button said service isnt available even though i already got 5g home internete. there should be ways to get the discount without signing up for a mobile plan
$200 and Nintendo switch
I’m still waiting on my $200 target gift card and Nintendo switch, I was told if I sign up for a new line, which I did 3 new lines plus internet I would get these promotions. Well I’m still waiting.. I haven’t received any other information . Please get back to me. Thanks!
5G internet
The problem is 5G internet fails to download PS5 games and ROKU does not work on some streaming services. Here are the details: * All connections are wired (no WiFi) * Load balancing router is used (tp-link ER7206 v1.0) to switch between two ISP’s (ATT and Verizon) * LAN side of router is connected to a PS5, multiple ROKU…
$200 Target Gift card
when I signed up I was promised a $200 Target Gift Card upon activation.I was never given one ,I've called several times to say I'll get it in 8 weeks ,when I was told after activating the Internet I would get it in a day or 2 .I was lied to ,I am very upset about being lied to
Very Slow Internet Speed at Prime Times
At 9:00PM my internet speed is 5Mbps, 6:00AM my internet speed is 237Mbps. This is consistent every day, when you would want to watch a show it’s very slow and pauses. When I call the tech support they give me the topical try moving your box for a better signal. Are we dealing with satellite’s lol because in the morning…
Power outages
I have 5G with Apple TV using Hulu. When the power goes out, the 5G generates a new IP, which changes my location on Hulu. After this happens 4 times, I have to call Hulu to fix this. Does anyone else have this issue? Any advice on how to fix it?
Same issue as everyone else… Nintendo switch and $200 target gift card
I am very disappointed and Verizon for the way they handled this and have not communicated this promotion properly to their employees. I’ve done everything that they’ve said to troubleshoot the issue and I’m not being offered the Nintendo switch and the $200 target gift card that they advertised when I signed up for…
Speed
So I am paying $55 a month for up to 300, yes I am getting this below. I may not be with Verizon for too long. 94.8 Mbps download 7.64 Mbps upload Latency: 13 msServer: New York
Why does Verizon Home internet Drop below 5mbps after 5:00 EST EVERY DAY?
I am fairly new to Verizon and when the 5G became available, I bought it. The first day seemed OK. The second day I noticed issues, but a reboot seemed to fix it. After talking with tech support multiple times, I was told that the newer modems, the gray ones with no fan (ARC-XCI55AX) had stability issues compared to the…
Streaming service support?
I am considering switching from Xfinity to Verizon 5g home internet. I wonder if the services I use are all supported. I use: Prime, Hulu, Paramount +, Netflix and Disney. Do these work well with 5g?or should I anticipate trouble?
Verizon NOT sending me a equipment return box/label?
In February 2024, I contacted Verizon Customer support to cancel our 5G Home Internet Service. They canceled the service and advised us that a box would be sent to us so the 5G Internet Gateway could be sent back. They stated that we should receive the box within 7 to 10 days. Three weeks later, (March 15, 2024) we still…
200 Target Rebate Card
I purchased home internet with the promise of a 200 Target Rebate Card. I have called Verizon support three or four times in the past month, only for each of them to tell me it was resubmitted and to check my email for the notice. I still haven't received it, and am ready to give up. I know it's only 200, but the fact that…
Need equipment return label
I have not received my equipment return label for 5g home internet service. I have talked to multiple customer services reps but nothing has been received. I am frustrated and do not want to be charged $200 for something I am trying my hardest to return. Verizon, give me a return label
Internet
I have had the 5G home internet for months now and I feel like I’m paying for nothing. The Internet goes out all day. I even purchased a WiFi Extender because at first I couldn’t get Internet service in the back of my own house and my house is not that big and the extender works but it still frequently goes out all day.…
HAS ANYONE EVER RECIEVED A PROMISE PROMO?
Reading these discussion post and I can't not believe the mess Verizon has. I too was sold on switching from Google Fiber to Verizons home internet ..with the promo of a Nintando Switch..and to choose from a $200 Target gift card or chromebook...Both tiles where there, then the day came to redeem, I received my 2…
No network
I need help trying to see if anyone is on the area trying to fix my internet. I have a ticket number and was promised a 12-24 hrs fix time and still not fixed. Tech support tested my gateway and everything was working fine. I hate not having internet. Please help
Compromised router again?
This is my second router from Verizon they sent me this new one because they said my previous router was compromised I am having the same issue s and can never get anyone on the phone who had the ability to view my router logs with me or at all I have a small home network with 7-8 devices the list of issues I have is too…
Setting up auto pay
I can't set up auto pay