Apple (Archive)
Identify Verify Invalid Request?
I just ordered an iPhone 14 Pro Max and I was sent a link but whenever I click the link to verify my ID it says invalid request? This is bad and I really want my phone
I’d verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. Then I got sent a email to send a pic of my identification, but it still says my order is on hold, I don’t know what to do.
Constant Dropped Calls (Seattle, WA)
For the past few years I've had major issues whenever I make a phone call on my iPhone 11. This happens in my apt, in my car while driving or in my office in DT Seattle. I've also never had more than 2 bars on my phone since I moved into my apt. My sister went into the hospital last month and it was impossible to call her…
Using visual voicemail with two eSIMs
I just added a second line/eSIM to my iPhone 13 Pro. Visual Voicemail no longer seems to be working. I see a notification on the lock screen when a call is coming through and when someone leaves a voicemail. But when I tap on Voicemail in the Phone app, nothing is there. I have to dial *86 to access my voicemail. How can I…
Traveling to Europe
Hi, I’ll be traveling to Europe. How can I find out if my iPhone is unlocked to use a local SIM card? Also how can I tell if I currently have an ESIM vs a physical SIM card?
New phone not activating
Switched to Verizon and ordered new iPhones at the Costco kiosk. Followed all the steps but all four new phones will not connect to cellular and just say SOS.
No internet or texts on new iphone 13
I have been in a nightmare scenario for days! I'll skip the disaster involved in just buying the new iPhone 13. Picked it up from the store, transferred over my data from my old phone, but it would not activate. After 4 very long chats, 2 phone calls, I can receive phone calls now, but some texts still go to my old phone.…
iphone 14 promax wifi calling
how to turn on wifi calling on iphone 14 pro max
Visual voicemail: Will my Android voicemails transfer to an iPhone if I switch?
Thinking about making the switch from Android to Apple. I have a couple of voicemails that I want to hold onto. If I switch from an Android to an iPhone, will my voicemails automatically transfer to iPhone visual voicemail, or do I need to download the audio files somewhere before I get the new phone?
Can not receive or send SMS or MMS messages
I have an iPhone 14 Pro and it has worked flawlessly for half a year. I recently upgraded my daughter on to 5G with a iPhone 13. We have 4 people on our family plan and unlimited calls and data. After upgrading her phone I began noticing that I was not receiving confirmation codes via text message to enter my bank account,…
Poor Coverage
Not long ago we moved from Severn, MD to Millersville, MD (different zip). Prior to moving, I investigated the cell coverage and it seemed that our new home would have sufficient coverage. At the new property (outside, in front of the home), we could hold phone calls but still had low (two) bars. Data coverage was spotty.…
Shazam
I set up my new iPhone yesterday. Everything is working fine. Today, Shazam keeps asking me to create an Apple Music account. I already have Apple Music included in my plan with Verizon. My Apple Music app is working fine. How do I fix this please?
Not receiving VM notifications
I have an 11 ProMax, VM is set up with a custom message. I know how to retrieve my messages, but I am not being alerted that I have any waiting for me. I have missed two important messages this week. Can anyone help me? Thanks
Unable to receive verification text messages
I have been with Verizon since late summer of 2019 I have never had an issue receiving verification codes and after 2 hours on the phone (on and off) with Chase NOT being able to be verified when all they needed was to send me a simple code via text message it got annoying. I am not able to recieve verification code by my…
Backorder
I ordered a new iPhone 12 pro on October 29. I got a message that it was backordered and expected to ship November 25, which was fine. However, Nov 25 came and went and no shipment. I got a notification that the ship date was now today, December 11. I have not received any update on the shipment. I get that the new phones…
verizon phone data does not work without local wifi
After update by Verizon cannot receive/send data (messages) unless on a local wi-fi. Went into store and it works on their local wifi but outside in the parking lot it did not. they suggested I come to this site. Did the internet stuff with airplane mode and SMS and still no problem. Same thing happened to a friend
No Service Puerto Rico
Currently in San Juan & I have zero service. I’ve been here 2 weeks and everything was fine then all of a sudden last night it went out. No bars. Can’t even manually add a network.I’ve talked to 3 chat agents & have been on hold for an hour … nada. Can’t even use my gps to get around .
Empty Box Delivered
Ordered a new iPhone 14 pro. I received an open and empty box, but no phone. I submitted a claim with UPS. Gave them photos of the box, and a still frame from our ring video showing the driver clearly holding an unsealed box. The weight of the package was listed as one thing in the box and another on my delivery…
iPhone 7 Lock
Greetings My father who lives in the United States gave me two iPhone 7s from Verizon But I was blocked and I live outside the United States, I have been with them for more than two months How can I proceed to unlock? I don't have an account to log into Verizon In any case, the website does not allow me to register.
Imei
I reported one of my apple phones lost , I found the phone months later, Verizon blacklisted my imei number as they should since I thought it was lost. I called them when I found the phone and said hey I found a phone that I reported stolen a while back and since I am the owner and the one that reported it stolen I would…
SOS Only
I am out of town and my phone has changed to SOS only. I will need to be able to use my phone. How do I resove this matter?
Travelling
Hi, I plan to travel and activate my SIMless iPhone 14 pro max with a carrier at the country I will be travelling to. My question is can I still use it after coming back to the US. What should I do? Thank you
LOSING TRADE IN CREDIT IF TRYING TO PAY OFF THE DEVICE!!
A few months ago I traded in my old iphone 8 plus for a $400 credit to get the new I phone 12 pro in the 24 months payment agreement. Now I have the money and decided to pay it off but then realizing that i will lose the $400 trade in value and will have to pay the full device amount. How does that make any sense!! The has…
iPhone 14 international travel
The steps on Verizon’s website to prepare an iPhone for use with their international monthly plan does not match the menu options on the 14. What are the suggested settings? Thanks
Conflicting Trade in Status
I traded 4 devices to Verizon and sent all 4 devices together in the same box received from Verizon and as instructed under one tracking number. They received the package and the status of 3 devices updated as received and assessed. The status of 4th device still shows Not received. Multiple Chats with live agents…
Cannot recieve calls , but I can send calls/texts
Recently switched to verizon from boost mobile. I cannot recieve calls from anyone, but I can send them. I have already been sent to Tier 2 support as well as support for port configuration. Can anyone else help? Change numbers? I have given up.
Retrieve Receipt for phone
How do I get a receipt for a phone I purchased on line from Verizon?
iPhone 12 Poor reception, No Service / No Cellular reception
The problems EVERYONE is having with the iPhone 12 series IS NOT a Verizon issue. Customers with AT&T, T-Mobile, etc... all having the same issues. Calls dropped, No Service in areas their old iPhone had service. No service inside buildings. This is an APPLE problem with ALL iPhone 12 series phones. This type of problem…
Trade In Issue
So, this is a little complicated and very stressful. I switched to Verizon from AT&T and I as excited to get my new phone and trade-in my old one for credit. At the store, picking up my new phone, I was given a box to send my phone in. About a week later one was shipped to my house too. I decided to use the box given to my…
Dual sim issues
Need some help here... Recently upgraded to iPhone 14 Pro, traded my paid off iPhone 11 Pro in to get a free phone over the next 36 month. No big deal, my family does not have issues with commitment nor any intentions of leaving VZW. I get an offer for a free line with my internet service for a year, so I thought why not,…