Apple (Archive)
Missed Calls
Hello, So I work for a company where I have to be on call. Well today I came into work and received a write up because I failed to answer my on call. The problem is I never received a call on my phone to come into work. My do not disturb was off and I also have it set for my bosses calls to come through. I received no…
group messaging on iPhone 14 pro
I just got the new iPhone 14 pro, it will not send or receive group messages. I have checked to make sure SMS/MMS is on. I have powered the device down as well. Nothing seems to help.
Apple Music and Apple Arcade
I have recently joined the Verizon network and the plan I purchased included Apple Music and Apple Arcade. When getting on these services with my new Verizon phone, I had no issue getting on them. However, when trying to get on Apple Music using my iPad, the iPad is not a cellular device, I got charged the subscription…
Controls
I want to allow phone calls to and from a number. However, I do not want to allow texting. Can that be done? How?
Trade in
Bought the new iPhone 14 pro max. Sent my old phone as a trade in a month ago and Verizon can’t find it and is emailing me I’m running out of time to send it
Everytime I talk on the phone my calls end up getting choppy
My calls get choppy and I have to hang up and when I call the person I'm talking to back it does it again. I have an iphone 12 how can I get this issue resolved. It happens when I'm home and away from home. Not on wifi. Any help will be greatly appreciated.
Why hasn't my trade in credit been applied?
I signed up for the promo in store. The iPhone 7 was shipped directly to my house. My old iPhone 6 was sent back in the supplied box. On 11/03/16 I got a confirmation email that it was received and that the estimated value ($650.00) was accurate. It stated my monthly credit of $27.08 would appear on my bill in 2-3 billing…
Phone won't make or accept calls
For about a week now my phone has been displaying no bars of service, but does not display a "no service" message like it has in the past. It does not ring or acknowledge inbound calls, nor will it dial on outbound calls. Texting has been fine. I have tried turning the phone on and off and this seems to provide an…
Verizon can't fix connectivity
For over 2 months telephone calls have dropped & broken up from my home via wifi, unrelated to time of day. No other service is affected. At least five hard working Verizon technicians have been unable to fix. The techs will not connect me with someone who has decisionmaking authority. I don't want more troubleshooting…
Slowness getting voice mails on iphone 14 pro
Hello Verizon, We upgraded my wife's phone to an iPhone 14 pro a couple months ago and also changed our plan to 5g start . Now she has a problem where more often than not she does not get her voice mails anymore. Today she got 5 voice mails at the same time that were from the end of December. I also just called her and…
e sim
Can someone tell me how to get Verizon to listen to their customers. Iphone14 completely paid for, and esim #2 is locked and I cannot get Verizon to unlock some 60 day rule? No FCC 60 day rule, a verizon rule. Paid for but no service?
Cannot receive texts from my sister
I just switched carriers, ported my old number, and got a new iPhone 12. Now I cannot receive texts from my sister. (She does NOT have an iPhone) At first she was only receiving the messages I was sending from my iPhone on her iPad as iMessages (The only apple product she has is an iPad). We were both able to send and…
Can’t send or receive pictures from android users on my iPhone 14 pro
I upgrade my phone and now I can’t send pictures to android phones. My phone states not delivered. The android phone states message not sent: invalid destination address. Help please!
iPhone 14 pro Not receiving group text messages if an android phone is in the message
Just reviewed new phones week of Christmas and noticed that I cannot send or receive group messages if an android phone is in the message. My iPhone 12 Pro worked fine.
Can't receive group texts when they include an Android user. Just updated to iPhone 14 Pro
I recently updated from the iPhone 12 to the . Once I did that, I could no longer send or receive group texts that include an Android user. I've confirmed that MMS is turned on; have restarted the phone and reset network settings. What else can I do
Unsatisfactory customer experience
I want to talk about Verizon's disappointing customer response. After purchasing PrepaidSIM ($60/monthly) on January 5th last week, I spoke to the customer center to verify that the order was placed correctly. Unfortunately, at this time, a customer center employee forced the USIM order instead of eSIM, saying there was a…
Emails not sending consistently
My husband and I are both having the same problem. Our emails are *sometimes* not going out. And the sometimes part is almost worse than if none of them would send. It causes us to constantly have to check our Sent folder to verify if our emails actually went out. Here's what happens. Either we hit reply to an incoming…
VTEXT suddenly stopped receiving on one out of many iPhones
one out of all of our fleet of Verizon iPhones suddenly stopped receiving txt messages emailed to the device with the address in this format <areacod+phone number>@vtext.com
group text messaging
I cannot send or receive group text messages or pictures on my new iPhone 14 Pro Max. How do I fix that? Bob
Trade In issue.
I hate to come on here with this but we are frustrated with the back and forth phone calls with Verizon. Been on the phone many days and hours trying to get this resolved. My wife is on the phone right not with you again trying to resolve this, I don't know what to do next! I am a Returning customer coming back to Verizon…
Trade In Issue Part 2
I guess I should have learned my lesson. I traded in 3 phones back in May and only received credit for one. Now I've just added a line to my account and traded in a iPhone 11. The deal for this trade offer was $1,000. I returned the trade and it was delivered and signed for on October 20. What have I heard from Verizon???…
Cannot send or receive a group text message
I cannot send or receive a specific group text message after purchasing my iPhone 14 PRO. I was previously able to access this group message with my previous phone. All other SMS are working.
Misled on rebate
I’ve been a long time customer so I know there’s new customer promos and ones for existing. I bought/updated the following in store around Thanksgiving. * iPhone Pro Max 14 - it wasn’t shipped until around Christmas due to inventory. * Went from old data plan to unlimited * Added a line for an IPad Pro and purchased the…
Delayed text messages
I haven’t received any text messages from the last 24 hours up until around 10 minutes ago when I received them all at once. This isn’t the first time it’s happened and it’s very inconvenient when waiting for an important message. What can be causing it?
Verizon stole my trade in
So back in the beginning of may 2022, which has now been 5 months. I left my families phone plan to start a new plan with my iPhone 12. I told Verizon I want to transfer that phone 12 to a new account and plan and also add my wife to the plan as well. We both also wanted to trade in our old phones to get the trade in…
New iPhone 14PM iMessage and MMS not working
New iPhone 14PM iMessage and MMS not working
Verizon lost my trade in.
I honestly do not know where to start. Hands down the absolute worst service I have ever received in my life. Do not and I repeat do not trade in phones with verizon. Go In the store and take pictures of them being packaged when you turn them in.. It will help you in the long run in small claims court. Back in July I…
Mobile + Home Discount Error
I've been unable to enroll in the Mobile + Home discount program on my mobile line for months now. Chat and phone support has been unable to resolve after countless calls, chats, escalations, I'm really not sure how to proceed. Every agent asks me the same questions, the same basic enrollment questions, etc. Support case…
Billing Date
I was told when I got the account for my family that when I signed up online, I could adjust my billing due to date what date I needed it in the month? I cannot find this option anywhere?
iMessage/sms
I cannot get iMessages or sms messages on new iPhone 14pm. What’s the solution?