Apple (Archive)
Verizon can't help and I feel ripped off
I have been trying to activate my Hulu subscription that I have through my Verizon wireless account's Disney + bundle. I have been paying for both the bundle and Disney + only. 2 charges: $6.99 and $7.99 per month. I am able to log into my Disney + account and my ESPN + account, but Hulu asks me to select a plan and give a…
Moved to British Columbia, iPhone SE calls now garbled
Recently moved to Canada, we live on top of a hill, and pay for 5G Start. The device, which is less than a few months old, has garbled calls and often will not send texts anymore. I recall being assured that our Verizon plan would work fine while we were here, but that doesn't seem to be the case. It seems unlikely that…
Using 3rd part apps for international calls
I am using various 3rd party apps, for a number of years already, to make my international calls. I just noticed that Verizon is charging me their international rates (never a case before). anybody has similar issues?
Towers be down
Do you wanna lose me as a customer well chances you might have to as of this past Saturday me and thousands was without cellphone service point blank period cause of yall towers had to be down and we did not like that at all, I felt aggravated over it as I was trying to do some things on phone until I had to run into…
Message+ app access to text messages On iPhone
* How to access text messages already received on message plus app on my iPhone
amount of data
My wife and I share the small plan and so share 2 GB of data. This cycle we came close to going over. The plan says we can use carry over data and if we go over they charge us for that but are not sure if that charge is another cycle or just the amount we use. We just got a sales prompt to buy more data which would cost…
Why is the Iphone 12 Pro Max not supported on Prepaid Plans?
When I put in the IMEI of my phone on bring your own device it keeps saying the phone is not supported. Weird thing is if you go to the phones they sell for PrePaid the 12 pro max was one of the phones that they use to sell. Why is not supported now?
15.6 killed gmail
Gmail worked fine until 15.6. Now can't get any messages. Just runs in a loop saying that gmail doesn't support Java and wants me to create new accounts in Outlook, etc. Don't use Outlook and DO NOT want to use outlook. On line articles do not help and the Verizon service center is worthless!!!!!
Phone Never Delivered - Verizon Not Helping
I ordered a phone on 3/3 and it was supposed to be delivered on 3/7 via FedEx. At 5:30 pm on 3/7, I received a notification that it was actually going to be delivered by 3/8 EOD. It did not arrive on 3/8. On 3/9, I then received an update it was dropped-off on 3/7 at 5:15 pm. It was never delivered. I am now on phone call…
returns and or exchanges
Hey I wanna know the truth behind this and it is about returns, is this true that when you do two returns and or 2 exchanges that you cannot return a device until you have paid half of the device off if you decide to do an early upgrade and have to pay the upgrade and taxes on a different phone as I tried to do an return…
Cell tower problems
Today me and thousands of customer had problems with our service as yall cell towers was down, it was making lots of sad as we was posting posts about it on social media today, I have not quite had service with yall for a month and had cell tower problems with my service today as the signal bar strength was going down…
Returns
Hey I wanna know the truth behind this and it is about returns, is this true that when you do two returns and or 2 exchanges that you cannot return a device until you have paid half of the device off if you decide to do an early upgrade and have to pay the upgrade and taxes on a different phone as I tried to do an return…
Call Filter
How can I remove call filter from my phone. Verizon said I could do it on a computer. I am still unable to remove it. I am missing very important Dr office calls for my husband who has Cancer and I need this off asap. The Dr's phone numbers are in my contact but call filter is still blocking them. #HELPREMOVECALLFILTER
Audio data usage
Suddenly, for the last couple months, I am going over my data allowance. I used to have way more than enough. When I looked at my usage details for my last bill, it says I used 45% of my data on audio. This can't be correct. I don't think I have ever streamed anything on my phone or listened to any music at all. Ever.…
Phone not delivered
Upgraded my phone to an I phone mini on 4/14. I also bought an apple watch, a phone case, screen protector and wireless charger. I received the watch within a few days and nothing else. I called verizon and they said that the other items would ship as they come in. On 5/25 I received 2 phone cases, and the screen…
Verizon hasn’t received my trade in device
I shipped my Galaxy Note 9 with their trade in kit through UPS on July 5th, 16 days ago and Verizon still hasn’t recieved my device and I’m going to lose my trade in credit!
Any way to lookup a ticket online?
I received my order of a iPhone Pro 13 today, and it was clear that during the shipment process the package was tampered with. I received an empty iPhone box with a charger inside of it. I waited to get on with a representative and was told a ticket was created, and was provided a ticket number and told it would take…
iPhone 8 data connection issues
Ios 16 on iPhone 8 might cause data connection or be an outage
Can anyone tell me what a MSID is?
Can anyone tell me why I have two different numbers on my phone and have two different IMEI numbers also?
Outage
I have no service… no bars whatsoever. Is there an outage right now??
Frustrated and Hopeless… NO ONE has helped me since day 1!
I really do believe the whole trade-in your phone and receive 50% off your Fios bill is not a real thing, it’s fake!!! I UNFORTUNATELY have two cell phones lines with Verizon Wireless my first bill was just under $600.00. I spent 10 hours and 3 minutes all together (in two days time) and NOTHING has fixed, the Agents are…
Pairing new IPhone 13Pro with bluetooth devices
I have a new Iphone 13pro and have moved over all the apps and content from my previous Iphone. I am now unable to use bluetooth to connect to any devices, as I was always able to do. It's not finding any devices to pair with. Any helpful hints?
Where's my $800 credit for my trade-in?
I still haven't received my $800 credit for the iPhone that I traded in back in December. I was told it would be a couple months & yet here we are seven months later still no $800 credit as promise! After holding for an awful long time, I was told a supervisor would call me to get it resolved...still haven't received a…
view last 90 days of text messages
Financial Services
No live agents available in financial services???? Everybody got Monday off??? C’mon now Verizon I need help
UPS lost my trade-in, now i'm on the hook for it?
There is a different thread on this but it was locked. Upgraded my wife's iPhone a couple months back, I dutifully wiped and shipped the old device back via UPS. A few weeks go by and I start getting nasty e-mails and texts from Verizon wondering about the phone's whereabouts and to make sure I get it shipped back or…
New iPhone 13 with Verizon postpaid Plan Activation Issues
I have spent two days on the phone with Verizon tech, sales etc. specialists and still my iPhone 13 with Verizon postpaid connection has not been activated. Countless hours have been spent on chat support too. It's been like this for two days now and still no resolution has been provided. Error on screen: iPhone is not…
Clipboard
How do I clear my clipboard
Poor coverage
We recently moved within NJ and have very poor signal in our new area (despite the Verizon coverage map indicating excellent coverage). This is not a rural area - there are about 200 houses in our block alone. Poor cell phone coverage is pervasive and a well-known issue among residents of the area (unfortunately we did not…
Trade-in question
On July 12 we placed an order to trade-in and upgrade our two phones. We were upgrading a 11 to a 13 Pro Max, and a 7 Plus to a 13. There were issues with this order which required me to go in-store to resolve on July 13. In order to resolve it, the Verizon employee had to cancel the existing order. We created a new…