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Call quality issues when phone switches between 5G and LTE
On my way home from work, I pass through an area that has known spotty coverage. If I'm on a call, I tell the person "I'm near the dead zone!" and resume talking once I know I'm out. However, I got an iPhone 13 Pro Max a few months ago, and I'm noticing that this "dead zone" has turned into a 10 minute back-and-forth…
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Disney+ will not play downloaded video using HDMI-lightning adapter
I have an iPhone 8. Just took advantage of the free Disney+ offer. But I live in a rural area, and there is no broadband internet available. There aren’t enough cell towers either, so streaming big files doesn’t work. I have an Apple Lightning to HDMI connector, so I used the Disney+ app to download a movie while I was in…
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Iphone to iphone encryption- lost the blue text coud after using Verizon Travel Pass outside of the US
Iphone to iphone encryption- lost the blue text cloud after using Verizon Travel Pass. Is this a Verizon issue?
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In-Store pickup
I placed an order for In-Store Pickup because I work from home and don’t have time to go to the store. Today is now the 3rd day that my order is saying “We are preparing your order for pickup”. I have called multiple times and went to the store and they are no help at all. One guy even lied and said he called the store and…
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Major Issues with Connectivity
Store employees tells us we’re “in the slow lane” with our plan, so we up it. Tech support says Verizon “stands behind their phones with the understanding that they are meant for outdoor use”. Suggests we get our local internet to support our $180 monthly phones. Tech does phone resets, says they’ll call back - it’s been 2…
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Find my phone
My son returned his current XR and received a replacement device. We were told to take the SIM card from his current phone and use in the new device. We shipped the old device back and now we’re told we have to deactivate Find My Phone to avoid losing any trade in credit Not really sure why - we’re using the previous SIM.…
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Google play pass
I am having problems getting the google play pass on my phone
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No data while on phone call
For whatever reason as of late I have no data while on a phone call. Not sure what has changed or how to change it back. It goes to just bars while on a call and the LTE goes away. Thanks
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Promotional Credit Denied...Never buying from Verizon on the app for phones again.
I posted earlier in the community and received a message from an agent telling me to chat with him personally so we could resolve our issues because they wanted to make things right. I purchased my phones as a trade-in in December of 2021 and there was a promotional credit running that for each phone traded-in you could…
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Messages+ not working on Monterey MacOS 12.0.1
I just updated my MacAir with Monterey 12.0.1. My Messages + app now is not working. Any HELP from Verizon would be appreciated.
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How do I stop my iPhone from pairing with an apple watch?
How to cancel pairing I phone with Apple watch which I don't have on Bluetooth?
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IPhone trade-in issue
I went to an Apple store yesterday to trade in my iPhone 8 for the 13 and take advantage of the carrier promo that would give me about a $400 discount with this trade in. I am on a family plan now and am looking to transfer my line to my own account with unlimited data. After going through the whole process, I was told…
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Converting SIM to eSIM while abroad (iPhone xr)
I am currently abroad in India and thought I would be able to find an eSIM from a local carrier where I am staying but only physical SIM’s are available and I don’t want to lose my Verizon SIM switching back and forth constantly. Is it possible for Verizon to switch my Verizon SIM to an eSIM while I am abroad so that I can…
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Can’t use calling features on carplay
Has anyone had an issue with using the 13 max pro and CarPlay? When I use my phone with CarPlay I can’t make phone calls on my CarPlay dash. I get a prompt on my phone that says “last line no longer available” I click call but it is on my phone…. Which kind of tosses out the whole hands free thing.
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iPhone 7 says cellular issue cannot make or receive calls or messages.
I have updated it and backed it up .. still no serious. I’m going crazy…my computer tore up so I don’t have a computer to hook to iTunes any other solutions please
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New Phone Will Not Activate
My daughter's new iPhone will not activate. She has spent 7 hours with customer service and two hours last night in a Verizon store. No one seems to be able to help. They say the phone or the shrive is "stuck in a switch state." But no one seems to know how to fix that. How can I get this problem kicked up the Verizon food…
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email to text not working
all of my email to text messages are not being processed . Sending from Gmail to mobile number I get non delivery error messages that say " Your message to [email address removed per the Verizon Terms of Service] has been blocked. is this something I did or is this being blocked by Verizon
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Texts
I was driving at the my sister claimed I texted her 4 times. is my phone or phone number hacked? Or, is her phone or phone number hacked? I definitely didn’t sent those texts.
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Cellular issue iphone7
Says my iPhone can’t make or receive calls or messages . Says crllular issued
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How do I clear my voicemail even after I have deleted everything?
I deleted about half of my voicemail messages, and cleared out the cache of deleted messages, but it still won't allow new messages to be left. I used to get a pop-up that warned me "Voicemail 92% full", or "100% full" but that doesn't show anymore. How can I A) determine how much space is really available, and B) allow…
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Lost in shipping...NO help from Verizon
5/19 Purchased new phone IN STORE. They had no stock and offered to have it shipped to me 2 day mail. 6/3 Still no phone. UPS says its lost and to call Verizon. Verizon says they can cancel my "order" and I have to wait 8-10 days to re order something I already bought once. I have already paid fees and taxes once in the…
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Text Message
Not receiving text messages from specific individuals and/or businesses.
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Iphone 13 Pro Max 1 TB - BOGO - NOT BEING HONORED - Bait and Switch
I upgraded my lines in March to take advantage of a BOGO being offered by Verizon for Iphone 13 pro max. (buy one get $1000 torwards the 2nd phone) I received 1 of the 2 phones (the one on the payment plan) the other phone was never shipped to be due to a billing error that Verizon never followed up on. The order for the…
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Not receiving short code sms
Port from Tmobile did take a few days. I've been with Verizon for a month now and occasionally SMS short text does not come through. I continually have to do different resets (network, power on/off, etc.) the problem still remains.
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How to copy music from my music CD's to iPhone?
I want to listen to music on my iPhone 6 Plus while walking and want to avoid data usage. What's the best and cheapest way to copy music from my music CD's (or laptop) to my iphone? (I don't want to use iTunes.)
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Order issues
I ordered my pro max yesterday, payment went through, terms and conditions were accepted , and now the my Verizon app says that my order is on hold because the terms and conditions haven’t been accepted . But if I check my order on my browser it says my order is processing, and I tried calling costumer service and the…
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If my order has been shipped already and it’s on its way the next day Verizon canceled it will I still receive my order
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Trade in Issue
I sent in my trade-in device, an IPhone 11 to get $700 off an I have the tracking number that says it arrived at Verizon’s warehouse but I got an email saying Verizon didn’t receive it. They took away the credit on my account. I talked to a chat representative for about 3 hours who kept coming up with reason for how it was…
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Ship time for 13 Pro
I am interested in finding out how long it is taking to ship a newly purchased 13Pro…
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Unable to upgrade phone online, through phone, or app
I am unable to upgrade my phone online, through the app, or with a representative. The current phone I am using was purchased fully last year and has been used with prepaid until today when transferred to the postpaid service. I transferred my line today from prepaid to postpaid, however worked with two reps earlier to…