Apple (Archive)
Not receiving verification code
I have a iPhone XR and have had since November 23. It was pre-owned but in good condition. I have been trying to get my Verizon to send a verification code but my phone will not receive it. I have nothing in my blocked list. I have been on the phone many times with Verizon and apple customer support. They can not figure…
How to add a data boost
How do I add a data boost to my 'UNLIMITED" plan?. I have an iPad Air and use it as a hotspot for my business. I am in a very rural area and do not have access to anything else for internet. I have to go through the same thing every month, an excruciating hours long call to verizon to get the data boost. Once I am able to…
iPhone 13 pro max/verizon app
Hey guys I recently got the new iPhone 13 pro max and when logging into the my Verizon app it says I don’t have SMS and my email is isn’t set up? Verizon doesn’t seem to know what’s going on and so far I can’t find any info related to a fix? Can anyone help thanks a buch
Giving iphone 8 to MIL
We are giving my daughter's Iphone 8 to my MIL. She has an iphone 6s. What are the steps to set this up for my MIL?
Hotspot
Can I set up a personal hotspot on my iPhone XR for free?
Trade in issue
Let’s try this again…traded in phone, store said they’d take care of the rest, never got promo, contacted this community, nothing, found IMEI #, contacted the community again, nothing, I need answers…NOW!!! $750 promo gone, phone that I was paid for & traded in gone…that’s about $1500…GONNNNEEE!!! I need answers!!!!
Number on texts. Bill shows: 000-008-7366, hiding the number partiallt
Trade in issue
I upgraded my daughter's iPhone 11. I marked that the screen had a cracked screen, but everything else is working. I just received the device back from Verizon saying they can not accept phone due to cracked screen! Really? Then why did your upgrade system still quote me for the device WITH the cracked screen, send out the…
Horrible Cell Service and Getting Worse
I'm in the Washington DC Area, (20009 zipcode) and all of a sudden my cell service has gotten HORRIBLE. I can barely make outgoing calls at all, it doesn't even ring. All "successful" calls are breaking up the entire time or the call drops, and when incoming calls come in - I'm just saying "hello? hello?" into the line and…
Verizon not honoring the free 5G phone upgrade offer
Getting run around from online chat reps. My daughter had a 4G iPhone. We still had several payments to go on it but she was eligible for an upgrade with turn in. So she went to the Verizon store and ordered the iPhone 13. When it arrived she turned in her phone to the store and picked up her new phone. The refund for the…
Trade in issue.
Verizon estimated my iphone for $800 as a trade in value but I sent them perfect phone they valued only $40 and they said phone is damaged BUT I SENT THEM PERFECT CONDITION PHONE. They broke my phone. I need help please?
iPhone 12 mini Promotion not honored
I received the following text from Verizon on Dec 11, 2020. VZ MSG: Amazing offer! Upgrade to iPhone 12 mini 64GB for $5/mo for 24 mos; 0% APR. Retail price: $699.99. With iPhone 4 or better trade-in and Unlimited plan. Click m.vzw.com/iPhone12mini (data charges may apply) or call 800.319.2482. Trade-in conditions and…
My Numbers calls cut out around 1 minute mark
I used to have the Samsung Note 10+ and had a second number using the My Numbers app. Had no issues with calling out, receiving calls, or texts. I upgraded to the iPhone 13 Pro Max and now around the 1 minute mark of a call on My Numbers, the audio will cut out. I’ve tested it out using the speaker, Bluetooth, or any other…
Verizon Call Filter
Why can’t I report short code numbers on Verizon Call Filter? And why do I have to pay for upgrades if I want the service not to be completely useless? AT&T’s Call Protect does an amazing job of detecting and blocking fraud, spam, and nuisance risks, free to their subscribers (4.5 stars and 608k ratings on the App Store).…
verification code
i just received my replacement phone and as i am setting it up it is asking for the verification code that was texted to it only problem is i can't receive codes because codes are coming to same phone i am trying to activate
Trade in submission has the wrong IMEI
Just ordered the iPhone 13 pro a couple of days ago, and my trade-in submission has the incorrect IMEI. I don't want to cancel the order or the trade-in since it's the $800 promo credit and I don't want the iPhone to be even further delayed. Any way to edit the IMEI so there's no risk that I miss out on the promo credit?
customer care
How can I escalate an issue with Verizon? I've had an incredibly frustrating experience trying to resolve an issue caused by Verizon's error - I've literally spent hours on chat, text, and phone - and nothing is resolved. Customer care does nothing but provide misinformation.
Why are my phones sharing contacts?
I have 2 iPhones on my account. Why is one phone sharing it contacts to the other?
My I phone is dead and I need to turn off find my phone. How do I do this please?
Data Usage
I am trying to find out my date usage for the past 9 months, since I joined Verizon, and I can only see the last 3 months. How to I see further back? BTW, I am wanting to know because I have had no response from the last question I asked or calls or on line, so I want to change providers. Note, my user name.
iPhone 13mini unlocked
I am a Korean student currently living in the United States, and I changed my cell phone a few days ago. I want to get pocket money then i have to need to re-certify the Korean bank because I changed the phone. but I can't use it because it's locked when I put a Korean SIM card.
Is Anyone Still Waiting?!
I originally preordered the new iPhone 13 Pro Max with 1TB of storage on pre-order day, 9/17. Something glitched within Verizon’s system and instead of being charged just the upgrade fee and applicable taxes, I was being asked to pay full retail. Spoke with a rep on 9/26 who told me the only way to fix the issue was to…
iPhone 13 Pro Max Preorder
Just wondering if anyone else is still waiting on their September 17 preorders for the 13 Pro Max? I must have ordered the rarest phone of all, 13 Pro Max Silver 256Gb, as my order status still says "Delivery date will be updated soon". Meanwhile, I am watching family and friends order similar devices after me and receive…
Order issue BOGO
I upgraded my phone 2 weeks ago with trade in and promo. This morning ordered new iphone 13 and add a line. System display phone is free, I will get 800 promo. That is because I got iphone 13 two weeks ago. Yes it was a good deal I ordered. I have the order confirmation with promo. I check NextBill later and I did not see…
Turn off/power off my iphone 13
I hit the power off button, but phone does not shut down.
Upgraded phone, current device not working
On December 2nd, I purchased a new iPhone XR from Apple as part of their Cyber Monday promotion. I chose the Verizon option when checking out as an upgrade and also selected the Trade In option for my current device (iPhone 7 Plus). What was explained to me is that my current device would operate correctly until I receive…
phone contacts
how do i manage my personal contacts on my cell?
Calls going straight to voicemail, from same number exchange
After porting my number over from ATT I can’t receive calls from my friends whose numbers are from the same number exchange (area code + 3 digits). Example my number is 517-715-xxxx, any time I get a call from my friends whose number starts with 517-715-xxxx; it goes to VM. I can call them back, and we can text both ways…
Where to post feedback & service changes
Ive been a Verizon user since 2008 (ish - transferred from my parents) really enjoy the service good internet and few other things but there were some changes with service that really is making hard to modify plan and have control of a plan fro, before 1) I use to be able to close a line in person or update a line (like…
iphone 13 Pro knock-off?
Purchased two seemingly identical iphone 13 Pro about two months apart. The most recent purchase had smaller side buttons and was unable to obtain the same display brightness with same options selected in settings. Suspect one phone may not be a true Apple device?