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New Trade in promotion
Did anyone else get locked into a 24 month contract with Verizon? I got told by a agent I would receive $1000 trade in credit. They made it sound like a Kim sum and when I received my new phone and mailed in my paid off phones about after a week had passed I called to see when I would get my $1000 trade in credit only to…
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Validate discount
I hold the account. My wife has to validate her employee discount. She has not received her email to validate 12 hours later. Can’t get through to customer service on the phone to get a real live person to help. Can you help, please.
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Promotion Buy one get one free
I signed up for a promotion buy one get one free. Upon reviewing my account, I found I owed $119.96 on the devices. I paid it off and the promotion was removed and now I still owe $119.96. Spent almost 2 hrs on the phone with a rep and they could not resolve. I asked to reverse the payment or move it to another line or…
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Billing issue plus they are changing my phone number without my asking me
Dealing with Verizon is a really painful process, called them more than 10 times, after long discussion over the phone any associate that I spoke to ended up charging me more. Now on top of that, I received a message saying that they are changing both of our phone numbers. No one answers the phone after 5, if there's…
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International use iPhone 12 Pro Max
We are traveling to South Africa next month and want to use 2 iPhone 12 Pro Max phones. When I go on to the Verizon website trip planner it is showing that one of these phones will not work outside the US. The only difference it that one phone is a 256 GB phone and the other is 512 GB. Any ideas why this phone is showing…
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Iphone 12 won't receive texts from certain contacts for the past 2 months
One day Texts stopped coming through on my iphone 12, but only from certain contacts. There are no blocks, one is my boss who can't get a hold of me via text. This is only the primary text app on the iphone. Whatsapp works fine. Verizon IT could see it was happening but couldn't find the problem. It's frustrating and if…
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Apple Watch Series 7
I ordered the new watch early in the morning around 7 when I could finally order it but mine still says processing. It hasn't given me any info on when my watch will ship out. It was suppose to be on the 15th. Does anyone know when they might ship out? I have a friend at work that has AT&T and she got hers the 15th.
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Service down again. Plano Texas.
This is on my iPhone 11 and son's 12. This is the 4th time service has gone down in the middle of the day. Can't contact service again, I Know it is not our phones. Verizon isn't even registering on my phone again. Like it does not exist..... Been with Verizon for nearly 10 years. Do not want to switch. Who do I…
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Issue with Sales Rep
I walked into the Santa Monica Verizon store on Wilshire Blvd. and was asked to work with a guy named Austin. The guy doesn’t know how to treat customers whatsoever. He told me that my plan by transferring from Sprint to Verizon would be $80 and $70 with Auto-Pay. I also traded in my iPhone 11 during this process. Turns…
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Smart Family not working with iPad
I would like to know why several Verizon reps have told me I could block certain apps from an iPad my daughter is using for school using Smart Family , only to find that Smart Family won't work with iPads in this capacity. Why in 2021 with ALL the issues parents are having with protecting kids from certain sites, is…
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One 13 pro preorder shipped, other "Delivery date will be updated soon"
So I preordered one 13 pro for myself and then another for my wife a couple hours afterwards. Both were showing a launch day delivery when I ordered them. Does anyone else who pre-ordered showing a launch day delivery's order still say "Delivery date will be updated soon"? Really hoping to get both on launch, but the fact…
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How do I unsubscribe from Verizon Cloud?
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iPhone 12 Pro Max backorder
Ordered phone on October 3rd and and during the process it said ships by oct 29 but email receipt is saying delivers by October 29th. Which one of these should I go by as the tracking has not moved past the “ordered” stage and I may not be in town depending on the day it ships. Has anyone had this show up, and is the date…
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Hulu account
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Trade in Model name incorrect
I entered in the IMEI for an old Apple watch model that I want to trade in, but it is coming up with a different size for the watch. Is there any way I can type in the model name and choose it that way? I do not want to miss the promo credit b/c of this.
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Need more ring time
I used to be able to do this myself on AT&T with the secret codes you mentioned. When I switched to Verizon a couple years ago, I had to place a call to customer service to get this accomplished. I just got a new phone brand with Verizon and called *611 and was finally placed with something claiming to be a real Agent.…
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Camera - Zoom 0.5X Not Working
iPhone 11 Pro Max: My 0.5 zoom is suddenly gone. I've rebooted and installed the iOS 15.0.2. Any ideas how this happened and how to fix it?
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Unable to trade in phones after cancelled order
I was trying to trade in 4 phones on my account to take advantage of the iPhone 13 promo that was going on. I placed the order on October 4th then received an email on October 13th stating there was a problem with my order and it was on hold and it needed to be resolved by October 12 but I didn’t receive the email till…
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Poor coverage in NOLA
I live in New Orleans and since Hurricane Ida hit, I have poor cellular service at my home (inside and outside) and in the immediate neighborhood around my home (ZIP 70122). I get a max of one to two bars of service but as I drive to work in the mornings (work is only 12 mi away) my bars of service go up to the max of 4…
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Error en promociones
En junio 2021 actualice mi telefono, el de mi esposa y agregamos una linea nueva a la cuenta. con mi telefono me ofrecieron una promocion de Bogo, compra un telefono y llevate uno gratis y la acepte. Compre mi telefono nuevo iphone 12 pro max que tenia un valor de $1200 y di un down payment de $800 por lo que me quedarian…
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Voicemail, never had a issue before suddenly starts telling callers welcome to the management system. So I’m not getting my V
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Roaming doesn’t work domestically
How do I make roaming work domestically? I have 4 bars, and it says roaming but I can’t make calls or use data. I have a prepaid plan. Please help.
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device swap - "we are unable to find the details in our system for this device" error
I've always been able to go on the website and swap, but this time it gave me this error. I called in #verizon #customersupport twice. First one said it worked but it did not and the second call she basically said she does not know why it is not working and to wait 2 hrs. Any idea how I can get this done? It is really…
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Calls not connecting and dropping, internet and text not working
I have always had great reception with Verizon but for the past several weeks, I have had multiple problems. My phone rings, but when I go to connect, nothing happens. It looks like I'm connected but nothing comes through, and I can't hear anything. Sometimes I just have to hang up, and sometimes the call fails before I…
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Missing iPhone 13 Pro in Preorder
I preordered the iPhone 13 pro on 17 September and received a confirmation email that all the items in my order (iPhone 13 pro, blue light screen protector, and phone case) were all in the order. However, when I received my package on 21 September only the screen protector and phone case were included. In the tracking…
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Unable to get calls
Hello, I am unable to get calls on my newly ported line. I have been trying to troubleshoot for the past 4 hours. Waiting, getting transferred, more waiting…chatting , getting transferred to level 2 tech support only for the chat to suddenly stop. I am so exhausted. I tried the basic stuff that’s online. Can anyone please…
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12 Pro Max Order on hold for payment
I pre-ordered the new iPhone 12 Pro Max on launch day using apple pay and the payment was accepted. The following day, I received an email saying my order was on hold for payment and to update it. I changed payment to my credit card and it was again accepted - this time my account was billed and the charge posted. However,…
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Trade in not given
I have been trying to resolve my trade in issue for over a month now, and NO ONE is helping me. I upgraded 2 lines, traded in 2 iphone 8's, and they only gave 1 line the monthly promo credit and then just an $85 account credit for the other. I have spent multiple HOURS on the phone with agents who have no clue, and an…
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Unable to activate iPhone 12
Purchased a new iPhone 12 at a Verizon store today but been unable to activate it. The Verizon employee said there is a network wide issue impacting activation of all 5G phones but I can’t find any mention of it anywhere. Can someone confirm? If it’s true is there an ETA on resolution? Has anyone been unable to activate a…
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iPhone se
Ongoing issue. Phone won’t work except on home wifi. No internet or bars. iCloud email takes forever to show read emails. Multiple Verizon stores and execs could not fix. 15 mo old. Any ideas ?