Apple (Archive)
iphone not being heard on calls
My calls inbound and out bound are having the same issue of me not being able to be heard by the other person. this is happening for many others in my area. wondering if there is an outage or a known issue
iPhone 12 Pro max
Has anyone else had problems with their phone dropping calls, unable to call out or receive calls? I have had this I phone 12 pro max for 5 months and this issue cannot be resolved. My 7 pro max was excellent without any issues and I miss it!
Awful service in Spring Hill/Thompson’s Station
I recently moved to Spring Hill, TN. While voice is ok, there is no getting to the internet with LTE. Nothing will load. It’s not just my phone. It’s my husbands phone, my iPad, his iPad. How does a city this size have such bad service?
I can hear other party but they cannot hear me
Hi, this problem occurs on two separate iPhone Xs phones, in my home. outside my home works fine. this problem started happening about two months ago (June/July 2021). I have lived here for 15 years and never had a wireless issue with Verizon until now. I am convinced it is Verizon, and not an iPhone issue or setting etc.…
Trade in Scam
I returned my phones as dircted. Apparently they say they only have one yet the delivery confirmation shows both arrived.... Awesome, now I can assume VZW has thiefs in the trade in department. Be cautions and take photos prior to mailing. I sent them both in on package and aparently only on phone was accounted for by the…
Go to voice mail and asks for mailbox number?
I have Apple iPhone 6s and can't go to my voice mail asks me for a mailbox number
iPhone 12
Am thinking of trading in IPhone 8 Plus for a 12 strictly for display and battery life. Do not care for upgrade plan or 5g at this time as am mostly on WiFi. How is this phone on 4g and is battery life much better
Terrible coverage for last several Months in 48360 Zip Code Area
I have been with Verizon for over 12 years, we have 5 iphone XR and 1 iphone 12, about 5 to 7 months ago, coverage has taken a turn for the worst, we now only have 2 bars, we experience audio silence when on a call, multiple failed calls, texts that won't go through. This is an issue in our entire area, I took a poll in…
my iPhone8 Plus unable to unlock via home key
the screen is black and its not allowing me to unlock thru Home key
Incoming calls show incorrect location
Hi Verizon: Yesterday and today I received calls from co-workers (known to me but not in the contacts of my phone) from Austin, TX area codes. These are legitimate people - not spoofing. The location is given as Saint Anne de Madawaska, SC which is actually in New Brunswick, Canada (not in South Carolina). I have screen…
Assurion and Replacement Device Setup
Broke the back glass on my iPhone 8 Plus. Several times had to replace the SIM card due to frequency of SIM card NOT FOUND. iPhone 8 Plus failed to hold a charge, and had Best Buy replace the battery. After finally giving up my phone would no longer accept any charge cord I filed a claim. After paying $15 per month for 3…
Screen turned black. Nothing shows up.
My screen turned completely black. I push on power button and the white apple shows up a split moment. Nothing but a black screen. What is going on?
Call ends
Calls to a landline are ended while still ringing for two minutes
Hotspot
We don’t have WiFi because of hurricane. Can I add hotspot using just data?
Can't receive SMS messages on new iPhone SE
I can send and receive normal texts/iMessages just fine, but I'm not receiving SMS messages at all. For instance, when I book an appointment and it sends an automated text to confirm the appointment, I don't get that message. It's an issue because a lot of the apps I have that were working just fine on my prior device…
2 bars, voice but no data
This is getting to be an ongoing frustration. I've been with Verizon for almost a year, was OK paying outrageous prices for what was supposed to be top of the line service. But it's been awful. I'm in a populated West Chicago suburb, so this isn't an issue of being out in the boonies somewhere. I've had this experience…
Vernon Township, NJ poor Verizon coverage HELP fix the coverage
Hello: For the past 12 months the Verizon coverage has been decreasing all over Vernon Township. At this point I can't get coverage in parts of my home. This is an on going issue for the entire community. How do we get Verizon to come and fix or add towers to our area? I have contacted Verizon, I have followed all the…
Internet Service
I have been to all levels of technical support over the last six months and I find that I still cannot access the Internet anytime I’m away from home. No matter where I go Houston Dallas Fort Worth San Antonio Philadelphia my Internet does not work and I am paying for it every month. Recently I have asked for the CEO or…
12 Pro Max - Calls Go Directly To Voicemail
Phone worked fine for the first 3 or 4 days, but as of today it will not ring. My Apple Watch will receive calls when far away from the phone (on the cellular network), but once nearby to the phone, it doesn't ring either. Calling from my landline, the calls go straight to my voicemail. Similar experience for others as…
Sound on calls
Sound is so low on incoming and outgoing calls I have to put it on speakerphone to hear. Any suggestions?
Phone call breaking up
In the last week my calls have been breaking up. this just started. What is going on?
Verizon not honoring BYOD $300 rebate
I've been a verizon customer for 15 years. I encouraged a family member to switch to Verizon because of the above mentioned rebate. Now they say they can't find it. Not that I didn't qualify for it. I've spent over 8 hours on hold, virtual, direct on the phone, with customer service, with the rebate center and nobody can…
I need some help
My SIL is here from another country. She has an iphone 7 that doesn't work here (only on my wifi) Is there a chip she can get so she can use her phone when out of the house? Sorry, but I have no idea how this works. Thanks
Trade in issue
I traded 3 phones with a deal of $800 per phone trade in. When I received my boxes to send the phones back Verizon only sent me one box. I contacted Verizon first through chat and then spoke with a representative on the phone. She helped me through the process of being able to send the other 2 phones back. However, on the…
No cell signal
I recently just switched to Verizon. And I realized I don’t get signal in the house, what to do now?
Random Websites showing up as having been visited
My 17 year old daughter's phone recently started reporting that she had visited a website I would not want her on. When I asked her about it, she claimed that she has never been on that website or a few others that are being reported as having been visited. These are websites with objectionable content, so they're showing…
International travel
How do I add travel pass to my monthly bill?
Horrible customer service
I ordered all of my 2019 bill statements, waited 4 weeks, called 3x and still haven’t received them. I just called your customer service number and was automatically hung up on by your recording. With all of our technology today, why is it impossible to get the bills emailed to the email address you have on file? This is…
dropped calls in my house
@my phone keeps dropping calls in my house. However, I get great service if I go up the street in either direction. How can I get better service in my house. I didn't have this problem with US Cellular and I don't have a home phone. It is very frustrating to have my phone drop the call 5 time during a phone call.
Getting a “not a valid voicemail number” when my voicemail is called
I have an iPhone 7plus and I have lost my voicemail. When callers try to leave a message they get a “this number is not a valid voicemail number” message. My voice mail was set up ages ago and has worked perfectly up to now. What’s up?