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reactivating my iPhone X and swap it for flip phones telephone number.
I upgraded my iPhone X to an iPhone 12 Pro Max for my main line. I want to use the iPhone X to replace another lines flip phone on my account. I wanted to do this online. Anyone know how?
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iPhone 11 apps
Apps are are not working on iPhone 11, Tiktok, Snap, Insta etc. They worked on a bus trip out of state and as soon as she got home they stopped. Did the new IOS update and they still dont work. Have turned phone off and on and still not working. TIA
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disconnect Hum
On August 21, 2019, I went to your offices in Fort Myers to set up the overseas options. At that time I was told that I was elligable for the 55+ Loyalty Plan which included unlimited data at no additional charge. I said yes to the new plan. I was then told that it comes with an addtional plan called Hum. I was told it was…
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iPhone X connectivity issues
Since I purchased the X back in December and switched over to Verizon from T-Mobile, I have been facing connectivity issues that appear to have gotten worse over the last several weeks. My phone falls off of LTE and goes into 3G and 1X constantly, rendering the service virtually unusable. This occurs while others around me…
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How do I copy photos from iPhone 8 to my PC
How can I copy photos from my iPhone 8 to my PC without using iTunes? I don't know it they backed up to the cloud and don't have a password for that anyway.
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Message failed to send
Hi, I am using Iphone XR with Verizon sim card. I recently have "message failed to send" errors so I restarted the phone. However, it did not fix this issue. I get really annoyed whenever this happens. I do not want to pay my precious money for this quality of service. If anyone having the same issue, please let me know…
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Ringer and speaker volume real low
I have an iPhone 5. All of a sudden, my ring volume and speaker volume is real low - almost as if it's on the lowest setting. I have gone into sounds - volume and turned the slider all the way up. I also did this in the music section. Hasn't helped. I've turned it on and off several times, and I've done the hard restart…
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Trade in Package Lost In TX
Had a trade in offer from Verizon and I wanted to upgrade my phones, but decided to try on one phone, traded in my excellent iPhone X 256gb was mint had full front and back cases and battery was 80% life, they promised to provide $699 trade in credit towards a iPhone 12 Pro 512gb. All was well I received the new phone,…
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Verizon won't honor terms of trade in and they took my phone
In march there was a promotional offer going on saying that if you traded in your phone, you would get $750 off an Iphone 12 and if you ported it, you would get a mail in $250 gift card. I have called every month and every month the representative adds notes to my account stating how they are going to correct the issue and…
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Is there a way to get the broken out data logs from a previous month
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Sim card
My daughters phone started saying invalid SIM card. And is not working well at all. She can go blu be on WiFi and can’t receive phone calls at all and FaceTime is barely working. We have powered down and removed and put back in the SIM card but still no matter. Any suggestions?
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Iphone 12 and verizon total device protection
Does my multi line Verizon total device protection cover my iphone 12 or do I have to buy Apple care as well? Does Assurion working on it void the warranty ?
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Someone else is receiving my calls.
For two weeks now, sporadically someone else is receiving my calls. I have contacted customer service multiple times for hours and they still can't seem to fix the issue. Sometimes the call goes directly to the him (I have no record of the missed call). Sometimes it rings once or twice to me then stops, and then goes to…
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iphone 7 dark mode
after software update iphone remains in dark mode?
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Data not working
My data had been working well at my current location for a couple years, but recently I cannot get service here. I can receive data that works well not far from here which makes me think this is a tower issue which I don't know how to report. I went through the chat bot feature and tried to troubleshoot, but that did not…
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iPhone 12 mini free promotion
I added a new line in May 2021 when iPhone 12 mini had a promotion "buy it for free with a new line". The promotion was offered for payment purchase or pay it in full retail price. The condition of the promo was to add a new line with an unlimited plan. I paid it in full and promo was to credit the purchase price of…
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Service failure - unemployed
My phone service has been acting up for months now and has only been getting worse. 24 hours or greater to get a text 1-30 days late to get my voicemails apparently callers at most times can dial me up but my phone doesn’t even interact or receive the majority of my calls or even notify or document any callers for that…
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Can’t pay my phone bill
I made a promise to pay last month since I couldn’t afford my phone bill. Today is the day the promise to Pay is due and I cannot pay it. Yesterday my phone bill for this month was due and I cannot afford that either. I don’t know what to do. My hours got cut so I’m not making very much and what I am making is going to…
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Issues with instagram verification code to my phone specifically
Hello - I cannot log in to my Instagram account because I am not receiving SMS test from Instagram to login to account - I just switched over to Verizon. I am receiving SMS messages from other people as well as iMessages. I have deleted and re-downloaded the app as well as restarted my phone and nothing has worked. I have…
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Text message
How can I see or read text sent to a phone on my account ?
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Not receiving certain peoples texts
I recently switched from straight talk to Verizon and out of all my contacts ppls messages are still going to my old lg straight talk phone. The messages come in when the old phone is connected to WiFi how do I get all msgs to come to my new phone which is an I phone 11
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Poor cell service Constantly dropping calls in my home
We're in Raleigh NC, and are dropping calls inside our home all day long. We have had Verizon for decades. In fact it has been our ONLY cell provider and we were loyal because of its reliability but at this point we are looking at other options. Given the fact that this is our business phone it is more than problematic.…
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New IPhone 12 Pro and Pro Max with swipe up “stutter”
We just purchased today the two new iPhone 12s - Pro and Pro Max. Not sure if this is normal or not, the initial screen swipe up has a simultaneous stutter or gear cranking feeling. I have not noticed this on any other action. Please weigh in.
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iPhone SE 202 Not Receiving Emergency Alerts
I live in rural California and my iPhone SE 202 stopped receiving emergency alerts. I have chatted with Verizon Support and have done the following: * Spent too much time talking with Verizon customer service without getting a resolution. * Double checked that all of the alerts are on in Settings>Notifications>Government…
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Lost Order
I ordered an Ipad air on the 13th of July along with a few other items and I paid for next day shipping. I got the confirmation email and the respective amount was taken out of my bank account but I never got another update on the order. It's been a week and the order is still processing when I check it. I chatted with a…
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Bait and Switch?
Verizon store in the Burlington Mall, Massachusetts The store's representative each has a different story on trade-in and messed me up completely. Traded in 2 nearly brand new iPhone X and iPhone Xs. using the June 2021 promotion of iPhone 12 max on us. ($700 trade-in, $300 eGift card that can only be spent on Verizon)…
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Should I stay or should I go…
I’ve been a Verizon wireless customer for at least 25 years and I’m looking at moving to another carrier. Has anyone made the switch, only to come back?
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Experiencing an increase in dropped calls
Have had Verizon for a long time, always loved the service. Recently moved to Temecula and I get poor signal at the house. Recently the service seems to be worse than before, I can’t make a single call with it dropping or failing on my at some point in the conversation. It’s very frustrating and I may need to look at other…
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Why does my iPhone have a wrong IMEI number?
I was trying to transfer to my friend's family plan and I called customer service. When I gave them the primary IMEI number, they asked me if I had a red iPhone SE. But what I have is a black iPhone XR. And I can't finish the process because the model doesn't match. Why is that? How can I fix the problem?
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Unreliable shipping info
I ordered an IPhone 12pro Max 7/15/21. It’s supposed to be here today. However, I was informed via Verizon text that they would send shipping info as it came in and I’ve heard nothing. Over 400.00 spent upgrading the current phone because replacing a screen is 50.00 less than that and you’d expect to have an idea of when…